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Compare CustomerHero and Qualtrics Strategy & Research 
Featured Products
At a Glance
Market Segments
Small-Business (57.9% of reviews)
Enterprise (44.9% of reviews)
Entry-Level Pricing
$49 per month
No pricing available
CustomerHero
Star Rating
(19)4.8 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$49 per month
Browse all 3 pricing plansQualtrics Strategy & Research
Star Rating
(2,991)4.4 out of 5
Market Segments
Enterprise (44.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Qualtrics Strategy & ResearchSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualtrics Strategy & Research excels in its powerful survey design and analytics tools, making it easy to create complex surveys and spot trends quickly. Users appreciate the advanced question logic and branching features that allow for targeted questioning based on audience segments.
- Users say that CustomerHero offers an intuitive and user-friendly interface, which is particularly beneficial for small businesses. Reviewers highlight its ease of use and the clear presentation of survey results, making it accessible for those who may not have extensive technical expertise.
- According to verified reviews, Qualtrics Strategy & Research has a significantly higher overall satisfaction score, indicating that users feel more positively about their experience with the platform compared to CustomerHero. This is reflected in the robust number of reviews, with Qualtrics receiving nearly 3000 compared to CustomerHero's 19.
- Reviewers mention that while CustomerHero has a strong support team that assists users at every step, Qualtrics also provides quality support, though it may not be as consistently highlighted in user feedback. This suggests that both platforms are committed to helping their users, but CustomerHero's support is particularly noted for its responsiveness.
- Users report that Qualtrics Strategy & Research can sometimes be more complex to set up compared to CustomerHero, which is praised for its straightforward onboarding process. This difference may impact users who prioritize quick implementation and ease of setup in their daily operations.
- According to recent feedback, while both platforms meet user requirements effectively, CustomerHero scores slightly higher in this area, indicating that it may better align with the specific needs of its users, particularly in small business contexts where flexibility and simplicity are key.
Pricing
Entry-Level Pricing
CustomerHero
Business
$49
per month
2000 survey responses // 300 widget responses // 10 000 email sent
- Unlimited projects (surveys, forms, widgets)
- Email and Chat support
- Customise design
Qualtrics Strategy & Research
No pricing availableFree Trial
CustomerHero
Free Trial is available
Qualtrics Strategy & Research
Free Trial is available
Ratings
Meets Requirements
9.6
18
8.9
2,498
Ease of Use
9.7
18
8.5
2,502
Ease of Setup
9.4
8
8.3
1,051
Ease of Admin
9.8
8
8.4
1,024
Quality of Support
9.4
16
8.7
2,178
Has the product been a good partner in doing business?
9.0
8
8.7
950
Product Direction (% positive)
8.7
18
8.1
2,411
Features by Category
User Response Methods
Not enough data
8.5
11
Not enough data
6.2
7
Not enough data
5.7
7
Not enough data
7.3
8
Not enough data
8.3
9
Participant Selection
Not enough data
6.9
9
Not enough data
6.9
8
Not enough data
7.5
8
Not enough data
8.1
8
Insights
Not enough data
8.8
11
Not enough data
8.0
9
Not enough data
8.8
10
Generative AI
Not enough data
6.9
7
Administration
Not enough data
8.5
9
Not enough data
8.1
9
Not enough data
9.1
9
Capabilities
Not enough data
8.1
9
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.3
8
Methodology
Not enough data
8.5
8
Not enough data
7.0
9
Not enough data
7.0
9
Generative AI
Not enough data
6.9
7
Not enough data
7.1
7
Analytics
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
7.4
7
Customization
Not enough data
8.1
6
Not enough data
7.5
6
Not enough data
8.3
6
Not enough data
8.9
6
Generative AI
Not enough data
6.0
5
Not enough data
5.7
5
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data collection
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
6.9
6
Not enough data
6.9
7
Segment Trending
Not enough data
6.0
7
Not enough data
6.1
6
Not enough data
7.4
7
Not enough data
5.7
7
Analysis
Not enough data
6.9
8
Not enough data
7.7
8
Not enough data
5.8
8
Platform
Not enough data
6.7
8
Not enough data
6.9
8
Not enough data
6.5
8
Not enough data
6.0
8
Not enough data
7.1
8
Not enough data
7.1
8
Agentic AI - Market Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
9.0
448
Not enough data
9.1
451
Not enough data
8.4
396
Not enough data
8.9
447
Survey Customization
Not enough data
8.9
431
Not enough data
8.5
393
Not enough data
8.6
359
Not enough data
8.6
312
Survey Insights
Not enough data
8.5
440
Not enough data
8.4
288
Not enough data
8.7
436
Not enough data
8.5
385
Agentic AI - Survey
Not enough data
7.7
11
Not enough data
7.9
11
Not enough data
8.3
12
Brand Signals
Not enough data
8.8
67
Not enough data
8.2
66
Not enough data
9.0
66
Brand Analytics
Not enough data
8.8
69
Not enough data
8.7
70
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CustomerHero and Qualtrics Strategy & Research are categorized as Survey
Unique Categories
CustomerHero has no unique categories
Qualtrics Strategy & Research is categorized as Brand Intelligence, Experience Management, Statistical Analysis, Market Intelligence, User Research, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
CustomerHero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Strategy & Research
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
10.5%
Education Management
10.5%
Consumer Goods
10.5%
Retail
5.3%
Non-Profit Organization Management
5.3%
Other
57.9%
Higher Education
21.1%
Education Management
11.7%
Research
7.7%
Information Technology and Services
6.6%
Market Research
4.4%
Other
48.4%
Discussions
CustomerHero has no discussions with answers
What would be the best way to restart on the basics, as I am having a little trouble on trying to get and start an existing project
3 Comments
MK
I highly recommend my users don't open Qualtrics until they've designed their survey/form/process "on paper." you shouldn't bother using Qualtrics until you...Read more
Is qualtrics better than SurveyMonkey?
3 Comments
RB
Yes in so many ways from the customized survey creation to the dashboards that align with them. With the ability to upload data and automate processes the...Read more
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