Survio Reviews & Product Details

I like Survio’s mobile rendering. I can reuse a branded template and duplicate my master course feedback survey for each session instead of rebuilding it from scratch. That keeps my questions consistent and lets me compare courses and trainers. Consistent questions make the feedback easier to interpret and use for our next training courses. Setup was very easy: I had my first course feedback survey live in about an hour without help, and it requires essentially no maintenance. Review collected by and hosted on G2.com.

Survio doesn’t process open-text comments at all; it just lists the hundreds of responses I collect each year chronologically. I read them all manually, which is the biggest time sink in my reporting cycle. The analysis also stops at a single-question chart, and I can’t filter results by side or shift in the tool. I have to export to Excel every time I compare warehouse and driver responses. Review collected by and hosted on G2.com.

I like that Survio collects anonymous responses and handles the anonymity settings transparently, so employees can trust that their answers can’t be traced back to them. Our engagement survey response rate went from 40% to 75% once we communicated that properly. I also enjoy the one-click result sharing: I can generate a public link to the results dashboard and add it to our all-hands slide deck without exporting to PowerPoint or manually building charts. The data looks presentable straight from the tool. Setup was very easy: I created our company account during my lunch break and sent the first survey that afternoon, with no IT involvement beyond adding our domain to the sender list. The tool is intuitive enough that the other two team members could build their own surveys right away after a 120-minute screen share. Review collected by and hosted on G2.com.

I find the support options for respondents limited. When employees had trouble accessing a survey on warehouse scanners, the only option was to email support and wait. Live chat for respondents, or at least a dedicated help option inside the survey, would help reduce the “I cannot open it” tickets I have to fill out. Review collected by and hosted on G2.com.

I like Survio’s picture-choice questions, and sharing surveys is easy. I can duplicate a previous questionnaire and change only the product or dates, keeping the core questions consistent and making later results easier to compare. Putting product requests into one survey gives me a single set of responses to review when we discuss future stock. Getting started is easy and straightforward. My first survey took roughly 40 minutes to complete, including adding a product image, writing the answer choices, and checking the mobile preview. Review collected by and hosted on G2.com.

I find that long answer choices can look tidy on my laptop but feel crowded on a phone. I’d like more control over how surveys appear on mobile, or a warning about particularly long questions before I send them. I’d also like to limit how many characters participants can enter so they can only give shorter answers. Review collected by and hosted on G2.com.

I like Survio’s survey templates because they give me a starting point instead of a blank page, and I can adapt the questions to each workshop and remove anything I don’t need. The rating scales and open-text questions are easy to use. I can collect a quick score and ask what influenced it, since the comments often show me what to change. I also enjoy the response summaries, which make it easy to spot patterns before reading individual comments and see whether an issue with the pace affected one person or was more widespread. Anonymous surveys give people another way to respond, and the written feedback is often more candid, especially about sessions that move too quickly. Setup was very easy; my first short survey took around 30 minutes, including choosing a template, editing questions, adjusting the appearance, and testing the link on my phone. Review collected by and hosted on G2.com.

I find Survio’s control over appearance limited. Basic styling is enough for internal feedback, but I’d like more control for surveys aimed at an external audience, especially more flexible spacing, layout settings, and editing options. I don’t need an extravagant design editor; just a simple one with more options and control. Review collected by and hosted on G2.com.

I’m Everlyne Kidaha, Finance Operations Manager at Alamo Peak Financial Group in San Antonio. I’ve been using Survio for our supplier compliance and AP feedback surveys for about a year and a half now. Before Survio, we were using an older form tool, and man, it gave us so many headaches. Back in Q3 of 2024, I tried moving all our survey templates over, and everything went sideways. The whole template broke mid-transfer. When I pulled the CSV export, tons of our notes and compliance labels came out garbled, just weird messed-up characters everywhere. I had to rebuild all twelve supplier surveys one by one, double-check every single response. It pushed our quarterly vendor audit back three whole work days. That’s when I started shopping around for something better, and Survio was the one that worked once I got in there and set it up myself.

I log into Survio every week. I make new survey versions for our audit rounds, add custom fields for vendor compliance IDs, and pull CSV exports all the time. Last quarter, we sent out our yearly review survey for Southwest Accounting Partners, our outsourced AP vendor. I built that questionnaire right inside Survio. I put in fields for their contract tier, SLA misses, pending audit follow-ups, and sign-off reference numbers. Once the survey went live, I could watch responses pop up in real time, sort them however I needed, and pull the full dataset whenever the compliance team asked for it. The CSV exports handle our special financial symbols way better here — I haven’t run into that garbage text issue we had before.

Here’s how I run the workflow myself: I export the CSV out of Survio, clean up a few rows, then upload that data into HostMy, our reporting database. Once it’s in HostMy, I generate summary PDFs and save those over to Nextcloud for our compliance archive. I also pull quick weekly snapshots and drop them into our Rocket.Chat channel so the accounting team can stay in the loop. I send test survey entries on my own regularly, just to make sure everything routes correctly. If something’s off, I jump in and patch it right away before it messes up our audit materials.

Survio’s built-in reports are really handy too. When compliance wants vendor satisfaction scores or a list of open SLA issues, I can make a clean PDF report right in the tool instead of rebuilding everything in Excel. It’s not replacing our ERP or our expense automation tools, obviously. But for these supplier audit surveys, it’s reliable. I don’t waste half my week fixing broken exports and wrecked templates anymore. That leaves me more time to test other finance tools, compare vendors, and track ROI whenever we roll out a new piece of our tech stack. Review collected by and hosted on G2.com.

The main thing that grates on me with Survio is how clunky its custom survey branching setup is. We rely on branching all the time for our AP vendor audits. Last quarter when I built the review form for Southwest Accounting Partners, I wanted to set it up so if someone marked an SLA violation, extra fields would pop up for incident timestamps and remediation plans. But the branching rules are super limited. I can only trigger very basic logic, and I can’t nest multiple conditions. It’s one simple if-then and that’s it. I ran test submissions myself over and over, and half the time it either showed all the extra fields when it shouldn’t, or didn’t pull up the remediation section at all. I ended up just leaving all the fields visible for every vendor. That meant our accounting team was filling out irrelevant boxes, and I had to go back and clean up messy, inconsistent entries after every survey round. It slowed down our whole audit prep.

I also don’t love how its CSV export behaves when we have longer text comments. If a vendor leaves a multi-paragraph note, Survio sometimes wraps the text incorrectly in the export. When I pull the CSV and upload it to HostMy, those long comments split across extra rows. That breaks up the dataset. I have to manually stitch those rows back together before I push the final reports over to Nextcloud and share quick updates in Rocket.Chat. I’ve reached out to their support about this, but they didn’t have a quick fix for it.

And one smaller thing: bulk template migration is shaky. I tried copying over three of our most used compliance surveys at once a couple months back. Two copied fine, but the third one corrupted halfway. Question labels got swapped around. I had to delete it and rebuild the survey from scratch. Since I’m the one running all these tests and fixes myself, this eats up a lot of my time. Especially when we’re up against audit deadlines, I can’t afford to waste hours rebuilding survey templates or fixing messed-up exports. It works for what we need, but these kinks keep adding extra admin work every single audit cycle. Review collected by and hosted on G2.com.

I like that I can create surveys quickly between tickets. Getting started was essentially self-service, and I had my first post-ticket survey running within an hour of getting access. The clean mobile presentation works well for busy customers who open emails on their phones; the surveys display without pinch-zooming or awkward scrolling, and people actually complete them. I also value the visual response summaries. I can share a summary view in my weekly one-to-one with my team lead instead of exporting raw data and building a chart, which makes the feedback easier to share and more useful in team conversations. The aggregated feedback also helps me spot recurring customer frustration and flag trends to product that are hard to see from individual tickets. Review collected by and hosted on G2.com.

I wish Survio had a native connection to our ticketing platform. Linking survey responses back to specific tickets takes manual work, especially matching email addresses, timestamps, and ticket IDs across two systems. I think it needs a direct integration with common support platforms like Zendesk or Freshdesk. Review collected by and hosted on G2.com.

I love Survio’s different question types for measuring satisfaction and understanding the reasons behind it. I can combine rating questions with multiple choice and open-text responses in onboarding reviews to measure the overall experience and ask which configuration step caused difficulty. Consistent surveys help me compare responses and see which steps repeatedly need clearer instructions. I also like the automatic response chat for reviewing results with non-technical stakeholders. I can quickly show how customers rated their experience and where answers cluster, which makes weekly support reviews easier and helps us discuss patterns before doing more detailed analysis. Setup was easy: I built and tested my first questionnaire in an afternoon by selecting a template, adding questions and our branding, and checking the respondent experience. Review collected by and hosted on G2.com.

I find that deeper comparisons in Survio still require spreadsheet work. The standard summaries aren’t enough when I want to compare feedback across customer groups or reporting periods, and more flexible cross-tabulation and comparison tools would reduce the manual analysis. Review collected by and hosted on G2.com.

I am very satisfied with Survio. I started using the platform when I was launching a startup and needed an efficient way to gather customer insights, test assumptions and better understand the market.

Survio made it easy to create professional surveys and questionnaires, collect responses and turn the data into clear and useful reports. For a startup, where decisions often need to be made quickly and based on real customer feedback, this was especially valuable.

What I particularly appreciate is the flexibility when creating questions and the way Survio turns collected data into well-structured reports. It saves a lot of time and makes the entire process, from creating the survey to evaluating and presenting the results, efficient and straightforward.

The customer service also deserves special recognition. In my experience, the support has been responsive, helpful and highly professional. They genuinely make an effort to solve issues and provide good guidance.

Overall, Survio has been a valuable tool in the early stages of building my startup, and I would definitely recommend it to entrepreneurs, startups, businesses and anyone who needs an effective solution for surveys, customer insights, data collection and reporting. Review collected by and hosted on G2.com.

There is nothing not to like. I love it! Review collected by and hosted on G2.com.

I'm usually pretty picky with survey tools because a lot of them hide useful features behind endless menus. Survio wasn't like that. I found my way around pretty quickly. One thing I really liked was the conditional logic. We had a survey where only users of a specific feature needed to answer certain questions, and setting that up was way easier than I expected. It also meant people weren't wasting time answering questions that didn't apply to them. Another thing I ended up using a lot was the automatic charts and summaries. Most of the time I wasn't trying to build fancy dashboards, I just needed a quick way to spot patterns before a product meeting. Instead of spending time organizing data, I could spend that time actually looking at what the responses were telling us. Review collected by and hosted on G2.com.

The editor and templates are easy to use, but I do think some of the more advanced logic options could be easier to find. More than once I discovered a useful feature simply because I kept clicking around and exploring. Review collected by and hosted on G2.com.

Survio is intuitive and easy to use. I like that I can follow results immediately, in real time. I especially appreciate that Survio connects well with AI, which makes using it even easier. Another plus is the quick response of customer support whenever I have a question or need help. I also like the graphic design options in Survio. Sharing the survey with respondents is simple, and the results are clearly presented and easy to export for further analysis. Overall, it is a reliable tool that I would recommend to anyone who runs surveys regularly. Review collected by and hosted on G2.com.

My only problem with Survio is the display of wider matrix questions on mobile. The matrix does not fit the screen, so respondents have to scroll sideways, which is impractical. I don’t find this very user-friendly, because respondents are often easily discouraged. Review collected by and hosted on G2.com.