Introducing G2.ai, the future of software buying.Try now
Compare Pylon and Zoho Desk 
Featured Products
At a Glance
Market Segments
Small-Business (86.4% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$59.00 1 Seats Per Month
$0.00
Pylon
Star Rating
(60)4.9 out of 5
Market Segments
Small-Business (86.4% of reviews)
Pros & Cons
Entry-Level Pricing
$59.00 1 Seats Per Month
Free Trial is available
Browse all 3 pricing plansZoho Desk
Star Rating
(7,193)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Pylon. Users appreciate its intuitive interface, which helps in managing requests efficiently and keeps everything organized in one place.
- Users say that Zoho Desk's implementation process is straightforward, with many highlighting the ease of integration and responsive support team. This contrasts with Pylon, where some users have noted challenges in setup, despite its appealing features.
- Reviewers mention that Zoho Desk offers a comprehensive set of functionalities at a lower price point, making it a cost-effective choice for small businesses. In comparison, Pylon's entry-level pricing is higher, which may deter budget-conscious users.
- According to verified reviews, Pylon shines in its centralized communication capabilities, allowing users to manage customer requests and internal messaging seamlessly. However, Zoho Desk's robust ticketing system and user-friendly UI are frequently praised for enhancing the customer support experience.
- Users highlight that Pylon's AI features, such as auto-classifying tickets, are particularly beneficial for B2B support. However, Zoho Desk's strong performance in ticket response and collaboration features makes it a preferred choice for teams needing efficient workflows.
- G2 reviewers note that while Pylon has a smaller user base, its recent feedback indicates a positive trend in user experience. However, Zoho Desk's larger volume of reviews and higher satisfaction ratings suggest a more established and reliable solution for customer support needs.
Pricing
Entry-Level Pricing
Pylon
Starter
$59.00
1 Seats Per Month
Get started with the basic features, but grow as fast as others.
- Support Inbox - Track and organize customer issues
- Traditional Sources - Email, Chat Widget, Forms
- Knowledge Base - Host a Help Center or Internal KB
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Pylon
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.4
45
8.7
5,729
Ease of Use
9.6
48
8.5
5,807
Ease of Setup
8.9
34
8.1
5,083
Ease of Admin
9.4
12
8.3
4,774
Quality of Support
9.6
44
8.3
5,152
Has the product been a good partner in doing business?
9.5
13
8.4
4,310
Product Direction (% positive)
9.7
46
8.9
5,493
Features by Category
Ticket and Case Management
9.8
26
8.6
3355
|
Verified
9.8
26
8.5
3301
|
Verified
9.7
25
8.3
3081
|
Verified
9.4
22
8.3
2919
|
Verified
9.8
23
8.2
2639
|
Verified
9.6
20
8.4
2907
|
Verified
9.7
20
8.5
2914
|
Verified
9.4
19
8.3
2505
|
Verified
Generative AI
8.9
14
7.4
960
8.9
14
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
356
Communication Channels
9.5
21
8.3
2853
|
Verified
9.4
21
8.6
3076
|
Verified
9.8
19
8.2
2387
|
Verified
9.1
15
8.0
2147
|
Verified
Feature Not Available
7.8
1908
|
Verified
Platform
7.1
25
8.1
2285
|
Verified
8.3
24
8.2
2738
|
Verified
8.7
25
8.4
2832
|
Verified
9.3
27
8.1
2256
|
Verified
9.1
27
8.2
2795
|
Verified
9.3
26
8.4
2952
|
Verified
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
324
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
9.0
15
8.2
574
8.1
14
8.0
557
5.7
14
7.3
549
Design
8.5
13
7.9
546
7.3
13
7.7
555
8.7
13
8.1
551
8.2
13
8.1
546
8.8
13
8.1
532
Generative AI
6.4
12
7.5
427
6.5
12
7.5
420
Usability
Not enough data
8.3
447
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Conversational Platform
8.5
12
Not enough data
7.9
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Support Automation
8.3
12
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
7.1
11
Not enough data
Generative AI
6.3
10
Not enough data
6.5
10
Not enough data
Generative AI
8.2
11
7.9
176
8.6
11
8.0
178
7.9
11
7.8
177
Communication
8.9
18
8.8
718
|
Verified
9.4
17
8.7
759
|
Verified
8.8
15
8.6
659
9.8
17
8.6
632
|
Verified
9.0
15
8.3
356
Internal Use
8.3
24
8.2
2738
|
Verified
9.9
16
8.5
361
8.3
14
8.4
456
9.6
15
8.7
713
|
Verified
9.7
16
8.7
692
|
Verified
9.6
15
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1509
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
816
Not enough data
7.8
728
Not enough data
8.2
762
Agentic AI - Customer Self-Service
Not enough data
7.8
80
Not enough data
7.7
81
Not enough data
7.9
80
Not enough data
7.8
85
Not enough data
7.9
83
Not enough data
7.9
81
Not enough data
7.7
82
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Pylon and Zoho Desk are categorized as Live Chat, Help Desk, and Customer Communications Management
Unique Categories
Pylon is categorized as Conversational Support
Reviews
Reviewers' Company Size
Pylon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
59.3%
Information Technology and Services
25.4%
Financial Services
5.1%
Logistics and Supply Chain
3.4%
Computer & Network Security
3.4%
Other
3.4%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.7%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
Pylon has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
