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At a Glance
Market Segments
Mid-Market (52.7% of reviews)
Enterprise (80.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Puzzel CX Platform
Star Rating
(137)4.6 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Puzzel CX PlatformVerint Intelligent Virtual Assistant
Star Rating
(22)4.5 out of 5
Market Segments
Enterprise (80.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Intelligent Virtual AssistantSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Puzzel offers a solid ease of use score of 8.6, but reviewers mention that Verint Intelligent Virtual Assistant excels with a score of 9.5, highlighting its intuitive interface and user-friendly design that simplifies navigation.
- Reviewers say that Puzzel's ease of setup is rated at 8.2, which is decent, but users on G2 emphasize that Verint's setup process is notably smoother, achieving a score of 9.4, making it easier for teams to get started quickly.
- Users say that Puzzel has a quality of support score of 8.3, which is satisfactory, but reviewers mention that Verint's support is more responsive and effective, reflected in its higher score of 9.0, with many users praising the availability of knowledgeable support staff.
- G2 users report that Puzzel meets requirements with a score of 8.0, but reviewers highlight that Verint Intelligent Virtual Assistant outperforms in this area with a score of 9.1, particularly due to its advanced AI capabilities and customization options that better align with enterprise needs.
- Reviewers mention that Puzzel has a strong product direction score of 8.8, but users report that Verint shines with a score of 9.4, indicating a clear roadmap and commitment to innovation, which is crucial for businesses looking for long-term solutions.
- Users on G2 say that while Puzzel is a reliable partner in business with a score of 8.6, Verint Intelligent Virtual Assistant is viewed as a more strategic partner, achieving a score of 9.0, with users appreciating its proactive approach to customer engagement and feedback integration.
Pricing
Entry-Level Pricing
Puzzel CX Platform
No pricing availableVerint Intelligent Virtual Assistant
No pricing availableFree Trial
Puzzel CX Platform
No trial information availableVerint Intelligent Virtual Assistant
No trial information availableRatings
Meets Requirements
8.5
104
9.1
18
Ease of Use
8.7
109
9.5
18
Ease of Setup
8.6
98
9.4
8
Ease of Admin
8.5
94
9.1
9
Quality of Support
8.9
104
9.0
17
Has the product been a good partner in doing business?
9.2
97
9.0
10
Product Direction (% positive)
9.4
108
9.4
19
Features by Category
Dialing Options
9.5
10
Not enough data
8.7
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.5
10
Not enough data
8.0
11
Not enough data
8.8
11
Not enough data
Automation
6.7
9
Not enough data
8.1
9
Not enough data
6.7
8
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
8
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Knowledge Management
9.0
8
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Compliance
8.1
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
Customer Support
8.6
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
8.3
6
Not enough data
8.1
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Administration
7.0
5
Not enough data
8.6
6
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Call Analytics
9.3
30
Not enough data
8.5
25
Not enough data
9.1
32
Not enough data
8.3
21
Not enough data
Agent Performance Management
9.3
27
Not enough data
9.0
26
Not enough data
8.7
28
Not enough data
Generative AI
8.9
6
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.0
27
Not enough data
8.5
27
Not enough data
8.5
28
Not enough data
Engagement
9.3
27
Not enough data
9.0
27
Not enough data
8.8
26
Not enough data
Performance
8.3
27
Not enough data
9.3
26
Not enough data
Generative AI
7.8
9
Not enough data
7.8
9
Not enough data
Channels
9.0
43
Not enough data
7.0
28
Not enough data
7.8
33
Not enough data
7.4
29
Not enough data
7.6
33
Not enough data
Generative AI
6.3
21
Not enough data
Functions
7.9
36
Not enough data
8.5
35
Not enough data
8.1
35
Not enough data
6.2
26
Not enough data
6.5
31
Not enough data
8.9
35
Not enough data
7.8
36
Not enough data
6.8
30
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.3
31
Not enough data
8.7
40
Not enough data
7.8
44
Not enough data
8.2
36
Not enough data
6.7
32
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.4
12
Not enough data
6.7
10
Not enough data
7.0
11
Not enough data
7.3
11
Not enough data
6.3
10
Not enough data
Administration
7.4
11
Not enough data
7.7
11
Not enough data
6.9
12
Not enough data
7.3
10
Not enough data
6.8
10
Not enough data
Feedback Management
8.2
17
Not enough data
7.7
16
Not enough data
8.1
18
Not enough data
Feedback Analysis
8.9
17
Not enough data
8.9
17
Not enough data
8.2
15
Not enough data
Feedback Sources
7.7
13
Not enough data
7.6
13
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
Generative AI
7.5
6
Not enough data
7.8
6
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.8
22
Not enough data
6.6
21
Not enough data
8.3
23
Not enough data
8.5
23
Not enough data
8.3
25
Not enough data
8.2
20
Not enough data
8.2
23
Not enough data
Generative AI
6.4
19
Not enough data
Workforce Management
7.2
23
Not enough data
7.0
21
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.7
21
Not enough data
7.6
23
Not enough data
Generative AI
4.3
7
Not enough data
4.3
7
Not enough data
4.3
7
Not enough data
Communication
8.1
14
Not enough data
8.0
14
Not enough data
7.1
12
Not enough data
7.8
10
Not enough data
5.8
10
Not enough data
Internal Use
8.9
11
Not enough data
7.8
10
Not enough data
6.7
8
Not enough data
7.2
12
Not enough data
6.0
12
Not enough data
6.7
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
6
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Puzzel CX Platform and Verint Intelligent Virtual Assistant are categorized as AI Customer Support Agents and AI Agents For Business Operations
Unique Categories
Puzzel CX Platform is categorized as Co-Browsing, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Social Customer Service, Live Chat, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Conversation Intelligence, and Feedback Analytics
Verint Intelligent Virtual Assistant is categorized as Chatbots
Reviews
Reviewers' Company Size
Puzzel CX Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Intelligent Virtual Assistant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
18.3%
Oil & Energy
11.5%
Insurance
8.4%
Information Technology and Services
7.6%
Consumer Services
6.1%
Other
48.1%
Telecommunications
15.0%
Retail
10.0%
Research
5.0%
Logistics and Supply Chain
5.0%
Leisure, Travel & Tourism
5.0%
Other
60.0%
Alternatives
Discussions
Puzzel CX Platform has no discussions with answers
What is Verint Intelligent Virtual Assistant used for?
1 Comment
AT
Verint Intelligent Virtual Assistant helps reduce inbound interaction volume while improving CSAT by using AI to efficiently automate conversations with...Read more
Verint Intelligent Virtual Assistant has no more discussions with answers
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