Top 10 Verint Intelligent Virtual Assistant Alternatives & Competitors

(22)4.5 out of 5

Research alternative solutions to Verint Intelligent Virtual Assistant on G2, with real user reviews on competing tools. AI Customer Support Agents Software is a widely used technology, and many people are seeking easily administered, sophisticated software solutions with customization, control, and route to human. Other important factors to consider when researching alternatives to Verint Intelligent Virtual Assistant include media platforms and features. The best overall Verint Intelligent Virtual Assistant alternative is Genesys Cloud CX. Other similar apps like Verint Intelligent Virtual Assistant are Five9 Intelligent Cloud Contact Center Platform, Zendesk for Customer Service - AC, Fin by Intercom, and Birdeye. Verint Intelligent Virtual Assistant alternatives can be found in AI Customer Support Agents Software but may also be in Contact Center Software or Help Desk Software.

Show Less

Best Paid & Free Alternatives to Verint Intelligent Virtual Assistant

Genesys Cloud CX
Five9 Intelligent Cloud Contact Center Platform
Zendesk for Customer Service - AC
Fin by Intercom
Birdeye
SOCi
Tidio
Plivo

Top 10 Alternatives to Verint Intelligent Virtual Assistant Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Verint Intelligent Virtual Assistant stacks up to the competition, check reviews from current & previous users in industries like Telecommunications, Computer Networking, and Banking, and find the best product for your business.

Genesys Cloud CX

By Genesys

4.4/5

(1,488)

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with Verint Intelligent Virtual Assistant:

AI Customer Support Agents

Chatbots

AI Agents For Business Operations

Five9 Intelligent Cloud Contact Center Platform

By Five9

4.1/5

(576)

Product Description

Categories in common with Verint Intelligent Virtual Assistant:

AI Customer Support Agents

Chatbots

AI Agents For Business Operations

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,665)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Categories in common with Verint Intelligent Virtual Assistant:

AI Customer Support Agents

Chatbots

AI Agents For Business Operations

You’re Seeing Part of the StoryLog in or create an account to access the full set of alternatives.

Create a Free Account

Birdeye

By Birdeye

4.7/5

(3,696)

Product Description

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.

Reviewers say compared to Verint Intelligent Virtual Assistant, Birdeye is:

Easier to do business with

Better at support

Better at meeting requirements

Categories in common with Verint Intelligent Virtual Assistant:

AI Customer Support Agents

Chatbots

AI Agents For Business Operations

SOCi

By SOCi

4.5/5

(3,587)

Product Description

Reviewers say compared to Verint Intelligent Virtual Assistant, SOCi is:

More expensive

Categories in common with Verint Intelligent Virtual Assistant:

AI Customer Support Agents

Chatbots

AI Agents For Business Operations

Tidio

By Tidio

4.7/5

(1,851)

Product Description

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Reviewers say compared to Verint Intelligent Virtual Assistant, Tidio is:

Easier to do business with

Better at support

Easier to admin

Categories in common with Verint Intelligent Virtual Assistant:

AI Customer Support Agents

Chatbots

AI Agents For Business Operations

Plivo

By Plivo

4.5/5

(748)

Product Description

Reviewers say compared to Verint Intelligent Virtual Assistant, Plivo is:

Easier to do business with

Categories in common with Verint Intelligent Virtual Assistant:

AI Customer Support Agents

Chatbots

AI Agents For Business Operations

Jotform AI Agents

By Jotform

4.4/5

(390)

Product Description

Jotform AI Agents are the future of customer service. They are powerful automated customer service tools that provide real-time assistance to users. Use your own AI Agent to streamline support operations, enhance user engagement, and improve response times. Train and customize AI Agents to answer FAQs, help users fill out forms, field phone calls and SMS messages, and provide users with 24-7 support. Build your ultimate customer service agent with our free, AI-powered tool.

Categories in common with Verint Intelligent Virtual Assistant:

AI Customer Support Agents

Chatbots

AI Agents For Business Operations

Dialpad Connect

By Dialpad

4.4/5

(3,947)

Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Categories in common with Verint Intelligent Virtual Assistant:

AI Customer Support Agents

AI Agents For Business Operations