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Compare ProProfs Knowledge Base Software and Zoho Learn 
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At a Glance
Market Segments
Mid-Market (46.7% of reviews)
Mid-Market (38.9% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
free
ProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansZoho Learn
Star Rating
(36)4.1 out of 5
Market Segments
Mid-Market (38.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Wiki's "Templates" feature is useful for creating consistent documentation, but reviewers mention that the overall template variety is limited compared to ProProfs, which offers a wider range of customizable templates that enhance user experience.
- Reviewers mention that ProProfs Knowledge Base Software excels in "Ease of Use" with a score of 9.5, while users say that Zoho Wiki's interface can be less intuitive, scoring only 7.6, making it harder for new users to navigate.
- G2 users highlight ProProfs' "Quality of Support" as a standout feature, scoring 9.3, with many reviewers praising the responsiveness and helpfulness of the support team, whereas users report that Zoho Wiki's support is adequate but not as robust, scoring 7.9.
- Users on G2 appreciate ProProfs' "Advanced Search" capabilities, which allow for quick retrieval of information, scoring 9.3, while reviewers mention that Zoho Wiki's search functionality is less effective, scoring only 8.2, leading to longer search times for users.
- Reviewers mention that ProProfs offers superior "Analytics" features, scoring 9.7, which provide insights into content utilization and user engagement, while users say that Zoho Wiki's analytics are basic and do not provide the same depth of information, scoring 9.1.
- Users report that ProProfs' "Link Sharing" feature is seamless and user-friendly, scoring 9.0, making it easy to share knowledge articles, while reviewers mention that Zoho Wiki's link sharing can be cumbersome, scoring only 8.2, which can hinder collaboration.
Pricing
Entry-Level Pricing
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
ProProfs Knowledge Base Software
No trial information availableZoho Learn
No trial information availableRatings
Meets Requirements
9.2
22
8.3
35
Ease of Use
9.5
22
7.6
35
Ease of Setup
8.9
11
Not enough data
Ease of Admin
9.0
10
Not enough data
Quality of Support
9.3
21
7.9
33
Has the product been a good partner in doing business?
8.8
10
Not enough data
Product Direction (% positive)
9.4
19
8.3
35
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.3
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
8.9
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ProProfs Knowledge Base Software and Zoho Learn are categorized as Knowledge Base
Unique Categories
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Help Authoring Tool (HAT), Customer Self-Service, and IT Documentation
Zoho Learn has no unique categories
Reviews
Reviewers' Company Size
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Learn
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Higher Education
30.6%
Education Management
22.2%
Information Technology and Services
13.9%
Management Consulting
5.6%
Internet
5.6%
Other
22.2%
Discussions
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
Zoho Learn has no discussions with answers
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