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At a Glance
Market Segments
Enterprise (66.3% of reviews)
Enterprise (43.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Pega Platform
Star Rating
(274)4.2 out of 5
Market Segments
Enterprise (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Pega PlatformServiceNow Workflow Data Fabric
Star Rating
(61)4.4 out of 5
Market Segments
Enterprise (43.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow Workflow Data FabricSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pega Platform excels in Lifecycle Management with a score of 9.1, indicating a robust capability to manage the entire lifecycle of applications effectively. In contrast, ServiceNow Automation Engine, while strong, has a slightly lower score of 8.5 in this area, suggesting it may not be as comprehensive in lifecycle oversight.
- Reviewers mention that ServiceNow Automation Engine shines in Ease of Admin with a remarkable score of 9.7, making it easier for administrators to manage the platform. Pega Platform, with a score of 8.1, may require more effort from admins, which could impact overall user satisfaction.
- G2 users highlight the superior Workflow Recording feature in ServiceNow Automation Engine, scoring 9.2, which allows for seamless documentation of workflows. Pega Platform, while still strong at 8.9, may not offer the same level of intuitive recording capabilities, which could affect user experience during automation setup.
- Users on G2 report that Pega Platform's Dynamic Segmentation feature scores an impressive 9.1, allowing for highly targeted customer engagement strategies. In comparison, ServiceNow Automation Engine does not have a comparable feature that stands out, which may limit its effectiveness in customer segmentation.
- Reviewers mention that ServiceNow Automation Engine's Attended Automation feature, scoring 9.3, is particularly praised for its user-friendly interface and effectiveness in real-time task assistance. Pega Platform's score of 9.3 in this area is competitive, but users note that ServiceNow's implementation feels more polished and integrated.
- Users say that Pega Platform's Customization capabilities, with a score of 8.3, allow for significant flexibility in tailoring applications to specific business needs. However, ServiceNow Automation Engine, with a score of 8.9, is often noted for its more straightforward customization process, making it easier for users to adapt the platform to their requirements.
Pricing
Entry-Level Pricing
Pega Platform
No pricing availableServiceNow Workflow Data Fabric
No pricing availableFree Trial
Pega Platform
Free Trial is available
ServiceNow Workflow Data Fabric
No trial information availableRatings
Meets Requirements
8.4
158
8.6
43
Ease of Use
8.3
159
8.0
54
Ease of Setup
7.9
103
7.9
52
Ease of Admin
8.1
99
8.6
22
Quality of Support
8.2
150
8.5
40
Has the product been a good partner in doing business?
8.3
93
8.4
22
Product Direction (% positive)
8.1
157
8.9
44
Features by Category
Data Governance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Machine Learning Data Catalog
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Tools - Warranty Management
9.7
6
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Customer Insights
9.3
7
Not enough data
9.7
6
Not enough data
Software Integrations
9.4
8
Not enough data
9.7
6
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
10
|
Verified
Not enough data
7.9
12
|
Verified
Not enough data
8.5
12
|
Verified
Not enough data
8.5
12
|
Verified
Not enough data
8.9
12
|
Verified
Not enough data
9.1
11
|
Verified
Not enough data
Automation
8.8
12
|
Verified
Not enough data
8.9
12
|
Verified
Not enough data
8.3
12
|
Verified
Not enough data
Development
8.3
8
Not enough data
8.9
12
|
Verified
Not enough data
8.9
6
Not enough data
8.6
11
|
Verified
Not enough data
Automation Building
8.5
16
|
Verified
8.7
10
8.8
18
|
Verified
8.8
10
8.7
19
|
Verified
8.7
10
8.9
16
|
Verified
8.8
10
9.2
14
|
Verified
8.7
10
8.2
10
|
Verified
8.7
10
Bot Management & Execution
9.0
14
|
Verified
8.8
10
9.1
15
|
Verified
8.7
10
8.6
14
|
Verified
8.5
10
8.7
15
|
Verified
8.0
10
8.8
10
|
Verified
8.8
10
8.2
10
|
Verified
9.2
10
Intelligent Automation
9.2
6
8.2
10
8.5
8
|
Verified
8.8
10
8.8
8
|
Verified
8.5
10
Agentic AI - Robotic Process Automation (RPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.1
9
|
Verified
Not enough data
8.7
10
|
Verified
Not enough data
Platform Data
8.1
9
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
9.0
10
Not enough data
Platform Additional Functionality
8.5
8
Not enough data
9.2
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Workflows
8.5
12
Not enough data
8.6
13
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
Forms
7.8
12
|
Verified
Not enough data
7.8
12
|
Verified
Not enough data
8.0
11
Not enough data
Automation
8.9
12
Not enough data
8.8
13
|
Verified
Not enough data
7.9
12
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
8.8
11
Not enough data
8.0
11
Not enough data
8.5
11
Not enough data
8.3
11
Analytics
Not enough data
8.5
11
Security
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.8
10
Generative AI
Not enough data
7.0
11
Not enough data
7.3
11
Agentic AI - Data Fabric
Not enough data
6.9
7
Not enough data
7.1
7
Not enough data
7.9
7
Not enough data
6.9
7
Not enough data
7.6
7
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Process Mining
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
8.3
22
Not enough data
8.2
22
Not enough data
8.1
23
Not enough data
8.6
23
Agentic AI - DataOps Platforms
Not enough data
7.6
23
Not enough data
7.5
23
Not enough data
7.8
23
Not enough data
7.7
23
Not enough data
7.8
23
Analytics
Not enough data
8.3
23
Not enough data
8.6
23
Monitoring and Management
Not enough data
8.3
23
Not enough data
8.0
23
Cloud Deployment
Not enough data
8.0
23
Not enough data
8.3
23
Generative AI
Not enough data
7.5
23
Not enough data
7.3
22
Functionality
8.8
10
Not enough data
8.5
10
Not enough data
8.3
8
Not enough data
8.1
9
Not enough data
9.0
10
Not enough data
8.0
10
Not enough data
8.0
9
Not enough data
Data management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Before the Job
8.7
10
Not enough data
8.8
8
Not enough data
9.2
10
Not enough data
9.0
8
Not enough data
On the Job
9.0
10
Not enough data
8.9
9
Not enough data
8.7
9
Not enough data
9.4
9
Not enough data
8.9
9
Not enough data
After the Job
9.2
11
Not enough data
9.5
11
Not enough data
9.6
9
Not enough data
9.4
9
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
9.2
6
Not enough data
8.5
77
Not enough data
8.3
5
Not enough data
8.3
7
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
Customization
8.4
76
Not enough data
8.6
82
Not enough data
8.4
73
Not enough data
8.3
68
Not enough data
9.3
5
Not enough data
Collaboration
8.5
69
Not enough data
8.3
69
Not enough data
8.5
77
Not enough data
9.7
5
Not enough data
Agentic AI - Business Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Development
9.0
7
Not enough data
Functionality - Process Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration & Adaptability - Process Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Integrations & Connectivity
Not enough data
Not enough data
Not enough data
Not enough data
Automation Execution & Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Development & Customization
Not enough data
Not enough data
Not enough data
Not enough data
Governance & Security
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Automation Platforms (BAPs)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Design
8.4
48
|
Verified
Not enough data
8.1
48
|
Verified
Not enough data
8.9
46
|
Verified
Not enough data
8.7
46
|
Verified
Not enough data
9.1
46
|
Verified
Not enough data
Data Control
8.5
43
|
Verified
Not enough data
8.2
46
|
Verified
Not enough data
8.9
44
|
Verified
Not enough data
Publishing
8.8
49
|
Verified
Not enough data
8.3
47
|
Verified
Not enough data
8.5
48
|
Verified
Not enough data
Agentic AI - Low-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Pega Platform and ServiceNow Workflow Data Fabric are categorized as Robotic Process Automation (RPA)
Unique Categories
Pega Platform is categorized as Application Development Platforms, Workflow Management, Warranty Management, Digital Process Automation (DPA), Workplace Innovation Platforms, Process Mining, Customer Journey Analytics, Bot Platforms, Low-Code Development Platforms, Business Process Management, Field Service Management, Business Automation Platforms (BAPs), and Process Orchestration
ServiceNow Workflow Data Fabric is categorized as Data Fabric, DataOps Platforms, Active Metadata Management, and Machine Learning Data Catalog
Reviews
Reviewers' Company Size
Pega Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Workflow Data Fabric
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.2%
Financial Services
12.4%
Banking
11.4%
Computer Software
10.9%
Insurance
8.3%
Other
35.8%
Information Technology and Services
18.2%
Computer Software
14.5%
Computer & Network Security
9.1%
Consulting
5.5%
Telecommunications
5.5%
Other
47.3%
Alternatives
Discussions
What is PEGA platform?
1 Comment
AV
An integrated platform that provides low code implementation of predominantly workflow based process automations.
Read more
What is Pega Platform used for?
1 Comment
AN
Its a low code platform where all the things comes with pre defined code which makes us to build the application faster and smoother and moreover its a low...Read more
ServiceNow Workflow Data Fabric has no discussions with answers
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