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Compare OptimoRoute and Salesforce Field Service 
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At a Glance
Market Segments
Small-Business (70.8% of reviews)
Mid-Market (42.5% of reviews)
Entry-Level Pricing
$35.10 1 Driver/Month
$165.00 1 User Per Month
OptimoRoute
Star Rating
(50)4.8 out of 5
Market Segments
Small-Business (70.8% of reviews)
Pros & Cons
Entry-Level Pricing
$35.10 1 Driver/Month
Free Trial is available
Browse all 3 pricing plansSalesforce Field Service
Star Rating
(980)4.4 out of 5
Market Segments
Mid-Market (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Field Service excels in its Master Routing feature, scoring 8.8, which allows for efficient route planning, while OptimoRoute shines in its dynamic routing capabilities, also scoring 8.8, providing real-time adjustments based on traffic and job changes.
- Reviewers mention that OptimoRoute's ease of setup is a standout feature, with a score of 9.4, making it particularly appealing for small businesses looking for quick implementation, whereas Salesforce Field Service has a lower ease of setup score at 7.7, indicating a steeper learning curve.
- G2 users highlight the superior quality of support for OptimoRoute, which received a score of 9.7, suggesting that users feel well-supported, while Salesforce Field Service, with a score of 8.5, may not provide the same level of responsiveness or assistance.
- Users on G2 report that Salesforce Field Service's robust CRM integrations, scoring 8.8, are beneficial for companies already using Salesforce products, whereas OptimoRoute, while effective, does not have the same level of integration with larger CRM systems.
- Reviewers mention that OptimoRoute's analytics capabilities, particularly in performance and productivity, score highly at 9.2 and 9.3 respectively, indicating that users find it effective for tracking and improving operational efficiency, while Salesforce Field Service's analytics score of 8.6 is seen as less comprehensive.
- Users say that the scheduling features in Salesforce Field Service, particularly the Master Schedule scoring 9.0, are highly regarded for their flexibility, while OptimoRoute's scheduling features, although effective, do not match the same level of user satisfaction, scoring lower in comparison.
Pricing
Entry-Level Pricing
OptimoRoute
Lite
$35.10
1 Driver/Month
Per driver/month
- Plan up to 700 orders at once
- Mobile App for drivers
- Route history
Salesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Free Trial
OptimoRoute
Free Trial is available
Salesforce Field Service
No trial information availableRatings
Meets Requirements
9.0
44
8.6
347
Ease of Use
8.9
44
8.4
737
Ease of Setup
9.2
38
7.8
604
Ease of Admin
9.3
33
8.3
170
Quality of Support
9.5
41
8.6
337
Has the product been a good partner in doing business?
9.5
34
8.7
163
Product Direction (% positive)
9.2
43
9.0
340
Features by Category
Routing
9.1
37
Not enough data
8.6
30
Not enough data
9.0
40
Not enough data
Scheduling
9.0
31
Not enough data
8.8
37
Not enough data
8.8
37
Not enough data
8.2
34
Not enough data
Optimization
9.1
41
Not enough data
8.9
34
Not enough data
9.0
37
Not enough data
Analytics
9.2
30
Not enough data
8.7
30
Not enough data
9.1
30
Not enough data
Generative AI
Feature Not Available
7.9
152
Feature Not Available
7.5
150
Before the Job
9.0
5
8.5
276
9.7
6
8.6
270
9.7
5
8.6
276
Not enough data
8.4
268
On the Job
10.0
6
Feature Not Available
Feature Not Available
8.5
273
9.3
5
Feature Not Available
8.3
5
8.5
274
8.7
5
8.4
226
After the Job
9.3
5
8.6
277
9.2
6
8.6
272
Feature Not Available
8.2
226
9.7
5
8.7
225
Agentic AI - Field Service Management
Not enough data
7.8
58
Not enough data
7.9
59
Not enough data
8.2
58
Categories
Categories
Shared Categories
OptimoRoute and Salesforce Field Service are categorized as Field Service Management
Unique Categories
OptimoRoute is categorized as Route Planning
Salesforce Field Service has no unique categories
Reviews
Reviewers' Company Size
OptimoRoute
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Food & Beverages
20.8%
Retail
12.5%
Real Estate
6.3%
Logistics and Supply Chain
6.3%
Food Production
6.3%
Other
47.9%
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Discussions
Types of businesses?
1 Comment
Official Response from OptimoRoute
Different types of companies as well as individuals having deliveries, pickups or service tasks need this kind of service. Among them you may find:
-Home...Read more
How do I exactly import orders into the software and what order criteria is supported?
1 Comment
Official Response from OptimoRoute
Orders are entered manually or can be imported using Excel or CSV file or via an API integration to OptimoRoute™ web-based application. Based on the entered...Read more
You asked a question about reselling OptimoRoute. Can I become a reseller?
1 Comment
M
Hi Kevin,
Apologies for the late reply and thanks for your interest in working with OptimoRoute! Please send your franchise request to our sales team...Read more
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
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