Compare Agentforce Field Service (formerly Salesforce Field Service) and OptimoRoute 
Featured Products
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (70.8% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
$35.10 1 Driver/Month
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(981)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansOptimoRoute
Star Rating
(51)4.8 out of 5
Market Segments
Small-Business (70.8% of reviews)
Pros & Cons
Entry-Level Pricing
$35.10 1 Driver/Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to OptimoRoute. Users appreciate its smart scheduling and real-time visibility, which are crucial for efficient field operations.
- Users say that Salesforce Field Service offers a more comprehensive solution for mid-market businesses, with features that integrate seamlessly with the Salesforce platform. This integration allows for efficient management of databases and dispatching, making it easier to access all necessary information in one place.
- Reviewers mention that while OptimoRoute has a higher star rating, its lower G2 Score indicates challenges in overall satisfaction. However, users appreciate its GPS navigation features and route optimization, which significantly enhance logistics operations and make route management easier.
- According to verified reviews, OptimoRoute shines in its ease of use and setup, with many users highlighting how simple it is to adjust settings and interact with other software. This user-friendly approach is particularly beneficial for small businesses looking for straightforward solutions.
- Users report that Salesforce Field Service provides robust support, but some find the implementation process more complex compared to OptimoRoute. In contrast, OptimoRoute's support team is frequently praised for their responsiveness and assistance, making it a reliable choice for users needing quick help.
- Reviewers highlight that while Salesforce Field Service is powerful for larger operations, it may not be as agile as OptimoRoute for smaller businesses. OptimoRoute's focus on logistics organization and tracking capabilities makes it a strong contender for those prioritizing route efficiency and operational simplicity.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
OptimoRoute
Lite
$35.10
1 Driver/Month
Per driver/month
- Plan up to 700 orders at once
- Mobile App for drivers
- Route history
Free Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableOptimoRoute
Free Trial is available
Ratings
Meets Requirements
8.6
349
9.0
44
Ease of Use
8.4
739
8.9
44
Ease of Setup
7.8
606
9.2
38
Ease of Admin
8.3
170
9.3
33
Quality of Support
8.6
339
9.5
41
Has the product been a good partner in doing business?
8.7
163
9.5
34
Product Direction (% positive)
9.0
342
9.2
43
Features by Category
Routing
Not enough data
9.1
37
Not enough data
8.6
30
Not enough data
9.0
40
Scheduling
Not enough data
9.0
31
Not enough data
8.8
37
Not enough data
8.8
37
Not enough data
8.2
34
Optimization
Not enough data
9.1
41
Not enough data
8.9
34
Not enough data
9.0
37
Analytics
Not enough data
9.2
30
Not enough data
8.7
30
Not enough data
9.1
30
Generative AI
7.9
152
Feature Not Available
7.5
150
Feature Not Available
Before the Job
8.5
276
9.0
5
8.6
270
9.7
6
8.6
276
9.7
5
8.4
268
Not enough data
On the Job
Feature Not Available
10.0
6
8.5
273
Feature Not Available
Feature Not Available
9.3
5
8.5
274
8.3
5
8.4
226
8.7
5
After the Job
8.6
278
9.3
5
8.6
272
9.2
6
8.2
226
Feature Not Available
8.7
227
9.7
5
Agentic AI - Field Service Management
7.6
58
Not enough data
7.8
59
Not enough data
8.0
59
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and OptimoRoute are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
OptimoRoute is categorized as Route Planning
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OptimoRoute
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Food & Beverages
20.8%
Retail
12.5%
Real Estate
6.3%
Logistics and Supply Chain
6.3%
Food Production
6.3%
Other
47.9%
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
Types of businesses?
1 Comment
Official Response from OptimoRoute
Different types of companies as well as individuals having deliveries, pickups or service tasks need this kind of service. Among them you may find:
-Home...Read more
How do I exactly import orders into the software and what order criteria is supported?
1 Comment
Official Response from OptimoRoute
Orders are entered manually or can be imported using Excel or CSV file or via an API integration to OptimoRoute™ web-based application. Based on the entered...Read more
You asked a question about reselling OptimoRoute. Can I become a reseller?
1 Comment
M
Hi Kevin,
Apologies for the late reply and thanks for your interest in working with OptimoRoute! Please send your franchise request to our sales team...Read more
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