# Agentforce Field Service (formerly Salesforce Field Service) vs OptimoRoute Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in transforming business operations, with users highlighting its **autonomous dispatch and triage capabilities** that allow the software to proactively address issues before human intervention is needed. This feature significantly enhances operational efficiency compared to OptimoRoute.
- **Users say** that while OptimoRoute offers a user-friendly experience with its **GPS navigation features** , which streamline routing processes, it lacks the comprehensive operational management capabilities that Agentforce Field Service provides, particularly for larger teams.
- **According to verified reviews** , Agentforce Field Service has a much higher overall satisfaction score, reflecting its robust feature set and ability to improve ground operations management. Users appreciate how it has **eliminated inconsistencies** and enhanced customer service, a contrast to the more basic functionalities of OptimoRoute.
- **Reviewers mention** that OptimoRoute shines in its **ease of setup** and integration with storefront software, making it a good choice for small businesses. However, Agentforce Field Service's more complex setup process is often justified by its extensive capabilities for mid-market users.
- **Users highlight** that Agentforce Field Service's support quality is commendable, with many praising the responsiveness and effectiveness of the support team. In comparison, while OptimoRoute also receives positive feedback for support, it does not match the depth of assistance available for more complex operational needs.
- **G2 reviewers indicate** that while both products have their strengths, Agentforce Field Service's higher G2 Score reflects a more favorable overall user experience, particularly for those needing advanced features and scalability, whereas OptimoRoute is better suited for smaller operations looking for straightforward routing solutions.



| | Agentforce Field Service (formerly Salesforce Field Service) | OptimoRoute | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 1,047 | 57 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (70.4% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | $35.10 1 Driver/Month | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### OptimoRoute

Pros:
- Ease of Use (9 reviews)
- Features (7 reviews)

Cons:
- Inefficient Routing (4 reviews)
- Expensive (3 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | OptimoRoute | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 9.0 (49 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 9.0 (49 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 9.2 (43 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 9.4 (34 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 9.5 (46 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 9.5 (35 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 9.3 (47 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### OptimoRoute

#### Entry-Level Pricing

Plan: Lite

Price: $35.10 1 Driver/Month

Description: Per driver/month

Key Features:
- Plan up to 700 orders at once 
- Mobile App for drivers 
- Route history 

[Browse all 3 editions](https://www.g2.com/products/optimoroute/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Route Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **OptimoRoute** | 8.9/10 | 48 |

#### Routing

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | OptimoRoute | 
|---|---|---|
| **Master Routing** | Not enough data | 9.2 (40 reviews) | 
| **Default Routes** | Not enough data | 8.6 (30 reviews) | 
| **Route Assignment** | Not enough data | 9.0 (41 reviews) | 

#### Scheduling

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | OptimoRoute | 
|---|---|---|
| **Master Schedule** | Not enough data | 9.0 (31 reviews) | 
| **Constraints** | Not enough data | 8.8 (38 reviews) | 
| **Adjustments** | Not enough data | 8.9 (38 reviews) | 
| **ETA** | Not enough data | 8.2 (34 reviews) | 

#### Optimization

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | OptimoRoute | 
|---|---|---|
| **Priorities** | Not enough data | 9.1 (42 reviews) | 
| **Real Time** | Not enough data | 8.8 (35 reviews) | 
| **Dynamic Routing** | Not enough data | 9.0 (38 reviews) | 

#### Analytics

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | OptimoRoute | 
|---|---|---|
| **Performance** | Not enough data | 9.1 (32 reviews) | 
| **Time & Costs** | Not enough data | 8.6 (32 reviews) | 
| **Productivity** | Not enough data | 9.1 (31 reviews) | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 367 |
| **OptimoRoute** | 9.3/10 | 7 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | OptimoRoute | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | Feature Not Available | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Feature Not Available | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | OptimoRoute | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 9.0 (5 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 9.7 (6 reviews) | 
| **Roles** | 8.6 (278 reviews) | 9.7 (5 reviews) | 
| **Booking** | 8.4 (270 reviews) | Not enough data | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | OptimoRoute | 
|---|---|---|
| **Location** | Feature Not Available | 10.0 (6 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | Feature Not Available | 
| **Behavior Monitoring** | Feature Not Available | 9.3 (5 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 8.3 (5 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 8.7 (5 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | OptimoRoute | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 9.3 (5 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 9.2 (6 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | Feature Not Available | 
| **CRM Integrations** | 8.7 (243 reviews) | 9.7 (5 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | OptimoRoute | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to OptimoRoute (1):** [Route Planning Software](https://www.g2.com/categories/route-planning-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | OptimoRoute | 
|---|---|---|
| **Small-Business** | 21.7% | 70.4% | 
| **Mid-Market** | 42.7% | 22.2% | 
| **Enterprise** | 35.5% | 7.4% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### OptimoRoute

- **Food & Beverages:** 18.9%
- **Retail:** 11.3%
- **Logistics and Supply Chain:** 9.4%
- **Consumer Services:** 5.7%
- **Real Estate:** 5.7%
- **Food Production:** 5.7%
- **Transportation/Trucking/Railroad:** 3.8%
- **Automotive:** 1.9%
- **Building Materials:** 1.9%
- **Business Supplies and Equipment:** 1.9%
- **Other:** 34.0%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (433 reviews)

### Alternatives to OptimoRoute

- [Onfleet](https://www.g2.com/products/onfleet/reviews) — 4.6/5 stars (141 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (962 reviews)
- [Routific](https://www.g2.com/products/routific/reviews) — 4.8/5 stars (46 reviews)
- [Route4Me](https://www.g2.com/products/route4me/reviews) — 4.7/5 stars (132 reviews)
- [Badger Maps](https://www.g2.com/products/badger-maps/reviews) — 4.7/5 stars (334 reviews)
- [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) — 4.5/5 stars (433 reviews)
- [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (284 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### OptimoRoute

- Title: [You asked a question about reselling OptimoRoute. Can I become a reseller?](https://www.g2.com/discussions/33716-you-asked-a-question-about-reselling-optimoroute-can-i-become-a-reseller) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kevin, 

Apologies for the late reply and thanks for your interest in working with OptimoRoute! Please send your franchise request to our sales team..."
- Title: [How do I exactly import orders into the software and what order criteria is supported?](https://www.g2.com/discussions/importing-orders-tasks) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Orders are entered manually or can be imported using Excel or CSV file or via an API integration to OptimoRoute™ web-based application. Based on the entered..."
- Title: [Types of businesses?](https://www.g2.com/discussions/types-of-businesses-76d3bed0-8634-45e8-bd46-2218258271f3) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Different types of companies as well as individuals having deliveries, pickups or service tasks need this kind of service. Among them you may find:
-Home..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-optimoroute)