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Compare Observe.AI and Sybill.ai 
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At a Glance
Market Segments
Mid-Market (64.4% of reviews)
Small-Business (66.2% of reviews)
Entry-Level Pricing
No pricing available
Starting at $19.00 1 User Per Month
Observe.AI
Star Rating
(238)4.6 out of 5
Market Segments
Mid-Market (64.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AISybill.ai
Star Rating
(143)4.8 out of 5
Market Segments
Small-Business (66.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $19.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Observe.AI excels in Call Recording with a score of 9.5, while Sybill.ai follows closely with a score of 9.7, indicating that both platforms provide high-quality recording features, but users appreciate the reliability of Observe.AI's recordings.
- Reviewers mention that Observe.AI's Lead Qualification feature scores significantly higher at 9.0 compared to Sybill.ai's 7.1, suggesting that users find Observe.AI more effective in qualifying leads, which is crucial for sales teams.
- G2 users highlight that Sybill.ai offers superior Generative AI Text Summarization with a score of 9.4, compared to Observe.AI's 8.7, indicating that users find Sybill.ai's summarization capabilities more robust and useful for quick insights.
- Users on G2 report that Observe.AI's Customer Scoring feature is highly rated at 9.3, while Sybill.ai's score of 7.6 suggests that users find Observe.AI's scoring system more effective for evaluating customer interactions.
- Reviewers mention that both platforms have strong Quality of Support, with Observe.AI scoring 9.3 and Sybill.ai at 9.4, indicating that users appreciate the responsiveness and helpfulness of support teams from both products.
- Users say that Observe.AI's Training Knowledge Base is rated at 9.4, which is beneficial for onboarding and ongoing education, while Sybill.ai's training materials are perceived as slightly less comprehensive, impacting user experience.
Pricing
Entry-Level Pricing
Observe.AI
No pricing availableSybill.ai
Sybill Essentials
Starting at $19.00
1 User Per Month
For Early-stage Startups
- Ask anything across all meetings
- Unlimited recordings, transcription, and summaries
- 1-click Follow-up email
Free Trial
Observe.AI
No trial information availableSybill.ai
Free Trial is available
Ratings
Meets Requirements
8.8
185
9.3
125
Ease of Use
9.2
185
9.5
127
Ease of Setup
9.0
108
9.7
38
Ease of Admin
9.2
91
9.2
32
Quality of Support
9.2
181
9.4
94
Has the product been a good partner in doing business?
9.3
93
9.7
31
Product Direction (% positive)
9.7
177
9.7
129
Features by Category
Lead Facilitation
Not enough data
5.8
64
Not enough data
6.7
64
Not enough data
8.2
64
Not enough data
7.1
62
Organization
Not enough data
7.0
60
Not enough data
8.0
65
Not enough data
8.0
64
Performance Analysis
Not enough data
7.4
62
Not enough data
7.3
65
Sales Analysis
Not enough data
6.4
60
Not enough data
6.9
62
Generative AI
Not enough data
8.8
57
Not enough data
9.3
60
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.5
43
9.7
91
8.9
44
8.7
81
9.1
44
9.2
93
9.0
40
7.1
73
Agent Performance Management
9.3
40
7.6
80
8.7
42
8.9
88
9.1
43
9.0
91
Generative AI
8.9
17
9.4
59
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.2
143
Not enough data
9.0
140
Not enough data
8.8
134
Not enough data
Engagement
9.1
144
Not enough data
9.1
137
Not enough data
8.8
133
Not enough data
Performance
9.0
126
Not enough data
9.3
134
Not enough data
Generative AI
8.8
28
Not enough data
8.8
28
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.9
24
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
24
Not enough data
9.8
32
Feedback
Not enough data
9.6
30
Not enough data
8.5
28
Not enough data
8.7
25
Not enough data
8.5
26
Not enough data
Feature Not Available
Not enough data
9.2
30
Not enough data
9.2
24
Generative AI
Not enough data
9.9
15
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Observe.AI and Sybill.ai are categorized as Conversation Intelligence
Unique Categories
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Contact Center AI Observability, and Speech Analytics
Sybill.ai is categorized as Sales Coaching and AI Sales Assistant
Reviews
Reviewers' Company Size
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sybill.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
13.1%
Consumer Services
12.2%
Hospital & Health Care
7.2%
Telecommunications
6.8%
Financial Services
6.8%
Other
54.1%
Computer Software
31.0%
Marketing and Advertising
16.2%
Information Technology and Services
11.3%
Management Consulting
6.3%
Consulting
5.6%
Other
29.6%
Discussions
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Can we get more functions in moment creation that gives the end user more flexibility in terms of designing moments?
1 Comment
Official Response from Observe.AI
Hi Jasper,
Thank you for your question - it comes at a perfect time!
We are currently working on a “Labs” version of Advanced Moments where we are...Read more
Sybill.ai has no discussions with answers
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