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Compare NiCE CXone Mpower and VCC Live 
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At a Glance
Market Segments
Mid-Market (52.6% of reviews)
Mid-Market (50.6% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Contact Us 1 Seat Per Month
NiCE CXone Mpower
Star Rating
(1,726)4.3 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Browse all 7 pricing plansVCC Live
Star Rating
(162)4.6 out of 5
Market Segments
Mid-Market (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NiCE CXone Mpower excels in providing a comprehensive set of features for performance tracking, with users appreciating its ability to pull calls from reports efficiently. This functionality allows teams to maintain situational awareness and improve customer interactions.
- Users say that VCC Live stands out for its ease of setup and fine-tuning capabilities, making it a go-to choice for those looking to manage their call center operations smoothly. Reviewers highlight its effectiveness in managing the entire call flow from start to finish.
- According to verified reviews, NiCE CXone Mpower offers a highly customizable dashboard that users find easy to navigate. This feature helps teams keep tabs on incoming calls and agent performance, ultimately enhancing service levels.
- Reviewers mention that while VCC Live provides useful reporting possibilities, NiCE CXone Mpower's performance analysis tools are particularly praised for their depth, allowing users to gain insights into agent productivity and call outcomes.
- G2 reviewers highlight that NiCE CXone Mpower's quality of support is a strong point, with users noting responsive assistance that helps them maximize the platform's capabilities. In contrast, VCC Live's support is also well-rated, but some users feel it could be more proactive.
- Users report that both platforms cater well to mid-market businesses, but NiCE CXone Mpower's larger user base and higher overall satisfaction scores suggest a more robust community and resource availability for troubleshooting and best practices.
Pricing
Entry-Level Pricing
NiCE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
VCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Free Trial
NiCE CXone Mpower
Free Trial is available
VCC Live
No trial information availableRatings
Meets Requirements
8.7
1,191
8.9
139
Ease of Use
8.7
1,207
8.9
141
Ease of Setup
8.0
449
8.9
128
Ease of Admin
8.3
438
8.6
116
Quality of Support
8.3
1,111
9.2
138
Has the product been a good partner in doing business?
8.2
435
9.4
113
Product Direction (% positive)
8.2
1,108
9.1
134
Features by Category
Ticket and Case Management
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
6
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
7.8
6
Not enough data
8.8
7
Not enough data
Platform
8.3
7
Not enough data
9.1
11
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Dialing Options
8.9
311
|
Verified
8.4
44
|
Verified
9.0
287
|
Verified
8.6
40
|
Verified
Not enough data
9.7
6
Agent Tools
9.0
263
|
Verified
9.0
39
|
Verified
8.9
276
|
Verified
9.1
48
|
Verified
9.2
313
|
Verified
9.4
49
|
Verified
Automation
8.8
230
|
Verified
8.4
37
|
Verified
9.0
247
|
Verified
8.7
42
|
Verified
8.9
210
|
Verified
8.7
33
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Knowledge Management
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
Compliance
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Not enough data
Customer Support
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Not enough data
Data Security
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
Administration
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Generative AI
Not enough data
Not enough data
Quality Assurance
9.0
253
Not enough data
9.0
237
Not enough data
8.8
263
Not enough data
Engagement
9.0
238
Not enough data
9.0
250
Not enough data
8.8
238
Not enough data
Performance
8.9
238
Not enough data
9.2
256
Not enough data
Generative AI
5.2
18
Not enough data
5.4
18
Not enough data
Channels
9.1
625
|
Verified
9.1
96
|
Verified
8.5
326
|
Verified
7.5
62
|
Verified
8.5
352
|
Verified
7.4
57
|
Verified
8.3
296
|
Verified
8.1
67
|
Verified
8.5
350
|
Verified
8.1
75
|
Verified
Generative AI
7.0
48
6.3
26
Functions
8.8
653
|
Verified
8.9
82
|
Verified
9.0
691
|
Verified
9.0
81
|
Verified
8.9
547
|
Verified
9.0
82
|
Verified
8.7
386
|
Verified
7.5
48
8.8
457
|
Verified
9.0
83
|
Verified
8.9
553
|
Verified
9.3
89
|
Verified
8.8
556
|
Verified
8.6
80
|
Verified
8.7
497
|
Verified
8.5
81
|
Verified
Agentic AI - Contact Center
8.1
6
7.9
11
7.8
6
8.3
11
8.3
6
8.3
11
7.8
6
8.3
10
Administrative
8.6
516
|
Verified
8.9
78
|
Verified
8.9
546
|
Verified
9.1
93
|
Verified
8.6
642
|
Verified
8.7
92
|
Verified
9.0
513
|
Verified
9.0
87
|
Verified
8.9
430
|
Verified
8.4
75
|
Verified
Workforce Management
9.3
289
|
Verified
9.1
23
|
Verified
9.2
280
|
Verified
8.8
22
|
Verified
8.9
226
|
Verified
7.9
18
|
Verified
9.0
227
|
Verified
7.8
19
|
Verified
8.6
177
|
Verified
8.3
14
Administration
8.9
230
|
Verified
8.3
22
|
Verified
9.2
271
|
Verified
8.8
22
|
Verified
9.0
295
|
Verified
8.0
23
|
Verified
8.7
220
|
Verified
7.2
19
|
Verified
9.0
227
|
Verified
8.9
19
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
32
8.1
31
7.5
27
7.1
25
8.8
34
8.8
37
9.2
38
9.0
35
8.6
35
8.9
37
9.4
31
9.2
39
9.3
37
9.0
38
Generative AI
Feature Not Available
7.3
15
Workforce Management
9.4
36
9.0
40
9.0
33
8.7
35
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
38
9.2
39
8.8
39
8.4
37
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.1
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.3
8
Not enough data
Self-Service Platform
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.7
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
NiCE CXone Mpower and VCC Live are categorized as Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
VCC Live has no unique categories
Reviews
Reviewers' Company Size
NiCE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.4%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.0%
Hospital & Health Care
5.8%
Other
60.5%
Financial Services
17.1%
Telecommunications
12.7%
Consumer Services
8.2%
Banking
7.6%
Outsourcing/Offshoring
4.4%
Other
50.0%
Alternatives
Discussions
Does it ever pause or get frozen after a call
2 Comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are we working on a feature that would allow for the MyAgent box to remain on top of other windows?
1 Comment
OS
Hi Emma. Thanks for your question. Please refer to our Customer Community at http://community.niceincontact.com . Our product team can answer any...Read more
What other features that you can do using inContact?
1 Comment
JC
I'm not currently using their survey software but I was able to integrate with a third party that focuses on surveys and NPS. Most third parties have a very...Read more
What is the best way to improve?
1 Comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 Comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
Do you plan to improve the system repair time and the communication of information?
1 Comment
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
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