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Compare NiCE CXone Mpower and VCC Live 
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At a Glance
Market Segments
Mid-Market (52.6% of reviews)
Mid-Market (50.6% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Contact Us 1 Seat Per Month
NiCE CXone Mpower
Star Rating
(1,726)4.3 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Browse all 7 pricing plansVCC Live
Star Rating
(162)4.6 out of 5
Market Segments
Mid-Market (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NICE CXone Mpower excels in its Preview Dialing feature, scoring 9.0, which allows agents to review customer information before making a call. In contrast, VCC Live's Preview Dialing scored lower at 8.3, indicating a less favorable user experience.
- Reviewers mention that VCC Live shines in Quality of Support, achieving a score of 9.1 compared to NICE CXone Mpower's 8.4. Users appreciate the responsiveness and helpfulness of VCC Live's support team, which enhances their overall experience.
- G2 users highlight NICE CXone Mpower's superior Call Monitoring capabilities, with a score of 9.5, which allows for real-time oversight of agent performance. VCC Live, while still strong, scored 9.0, suggesting that NICE CXone Mpower offers more robust monitoring tools.
- Users on G2 report that VCC Live's Ticket Creation User Experience is more intuitive, scoring 8.3 compared to NICE CXone Mpower's 8.6. This indicates that VCC Live may provide a smoother process for creating and managing tickets.
- Reviewers mention that NICE CXone Mpower's Forecasting feature, with a score of 8.8, is more effective in predicting call volumes and staffing needs than VCC Live's lower score of 7.6, which may lead to better resource allocation.
- Users say that NICE CXone Mpower's Omnichannel capabilities, scoring 8.7, provide a more integrated experience across different communication channels compared to VCC Live's score of 8.6, making it easier for agents to manage customer interactions seamlessly.
Pricing
Entry-Level Pricing
NiCE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
VCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Free Trial
NiCE CXone Mpower
Free Trial is available
VCC Live
No trial information availableRatings
Meets Requirements
8.7
1,191
8.9
139
Ease of Use
8.7
1,207
8.9
141
Ease of Setup
8.0
449
8.9
128
Ease of Admin
8.3
438
8.6
116
Quality of Support
8.3
1,111
9.2
138
Has the product been a good partner in doing business?
8.2
435
9.4
113
Product Direction (% positive)
8.2
1,108
9.1
134
Features by Category
Ticket and Case Management
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
6
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
7.8
6
Not enough data
8.8
7
Not enough data
Platform
8.3
7
Not enough data
9.1
11
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Dialing Options
8.9
311
|
Verified
8.4
44
|
Verified
9.0
287
|
Verified
8.6
40
|
Verified
Not enough data
9.7
6
Agent Tools
9.0
263
|
Verified
9.0
39
|
Verified
8.9
276
|
Verified
9.1
48
|
Verified
9.2
313
|
Verified
9.4
49
|
Verified
Automation
8.8
230
|
Verified
8.4
37
|
Verified
9.0
247
|
Verified
8.7
42
|
Verified
8.9
210
|
Verified
8.7
33
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Knowledge Management
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
Compliance
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Not enough data
Customer Support
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Not enough data
Data Security
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
Administration
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Generative AI
Not enough data
Not enough data
Quality Assurance
9.0
253
Not enough data
9.0
237
Not enough data
8.8
263
Not enough data
Engagement
9.0
238
Not enough data
9.0
250
Not enough data
8.8
238
Not enough data
Performance
8.9
238
Not enough data
9.2
256
Not enough data
Generative AI
5.2
18
Not enough data
5.4
18
Not enough data
Channels
9.1
625
|
Verified
9.1
96
|
Verified
8.5
326
|
Verified
7.5
62
|
Verified
8.5
352
|
Verified
7.4
57
|
Verified
8.3
296
|
Verified
8.1
67
|
Verified
8.5
350
|
Verified
8.1
75
|
Verified
Generative AI
7.0
48
6.3
26
Functions
8.8
653
|
Verified
8.9
82
|
Verified
9.0
691
|
Verified
9.0
81
|
Verified
8.9
547
|
Verified
9.0
82
|
Verified
8.7
386
|
Verified
7.5
48
8.8
457
|
Verified
9.0
83
|
Verified
8.9
553
|
Verified
9.3
89
|
Verified
8.8
556
|
Verified
8.6
80
|
Verified
8.7
497
|
Verified
8.5
81
|
Verified
Agentic AI - Contact Center
8.1
6
7.9
11
7.8
6
8.3
11
8.3
6
8.3
11
7.8
6
8.3
10
Administrative
8.6
516
|
Verified
8.9
78
|
Verified
8.9
546
|
Verified
9.1
93
|
Verified
8.6
642
|
Verified
8.7
92
|
Verified
9.0
513
|
Verified
9.0
87
|
Verified
8.9
430
|
Verified
8.4
75
|
Verified
Workforce Management
9.3
289
|
Verified
9.1
23
|
Verified
9.2
280
|
Verified
8.8
22
|
Verified
8.9
226
|
Verified
7.9
18
|
Verified
9.0
227
|
Verified
7.8
19
|
Verified
8.6
177
|
Verified
8.3
14
Administration
8.9
230
|
Verified
8.3
22
|
Verified
9.2
271
|
Verified
8.8
22
|
Verified
9.0
295
|
Verified
8.0
23
|
Verified
8.7
220
|
Verified
7.2
19
|
Verified
9.0
227
|
Verified
8.9
19
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
32
8.1
31
7.5
27
7.1
25
8.8
34
8.8
37
9.2
38
9.0
35
8.6
35
8.9
37
9.4
31
9.2
39
9.3
37
9.0
38
Generative AI
Feature Not Available
7.3
15
Workforce Management
9.4
36
9.0
40
9.0
33
8.7
35
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
38
9.2
39
8.8
39
8.4
37
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.1
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.3
8
Not enough data
Self-Service Platform
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.7
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
NiCE CXone Mpower and VCC Live are categorized as Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
VCC Live has no unique categories
Reviews
Reviewers' Company Size
NiCE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.4%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.0%
Hospital & Health Care
5.8%
Other
60.5%
Financial Services
17.1%
Telecommunications
12.7%
Consumer Services
8.2%
Banking
7.6%
Outsourcing/Offshoring
4.4%
Other
50.0%
Alternatives
Discussions
Does it ever pause or get frozen after a call
2 Comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are you implementing a replacement for the Adobe Flash integration?
1 Comment
JJ
i dont have a comment for thatRead more
Is there a way to check the history os the calls that came in or dialed without the information disappering?
1 Comment
JF
Click on button "New" -> History tabRead more
What is the best way to improve?
1 Comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 Comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
Do you plan to improve the system repair time and the communication of information?
1 Comment
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
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