# Nextiva vs Sangoma Unified Communications Platform Comparison --- ## AI Generated Summary - **G2 reviewers report** that Nextiva excels in customer support, with users highlighting the platform's responsive team and reliable service. One user mentioned, "What I like best about Nextiva is the combination of reliable service and excellent customer support," which underscores its reputation for effective assistance. - **Users say** that Sangoma Unified Communications Platform offers a seamless integration of various communication channels, making it easy to connect teams. A reviewer noted, "I would say that in Sangoma Unified communications everything works together very smoothly," showcasing its strength in unifying communication tools. - **According to verified reviews** , Nextiva is praised for its ease of use and setup, with one user stating, "The initial setup was fairly easy, which was great." This suggests that businesses can quickly get up and running without extensive training or complications. - **Reviewers mention** that Sangoma provides a comprehensive solution for managing calls, video meetings, and messaging from a single platform. A user highlighted, "It integrates video, voice, messaging, and collaboration capabilities," indicating its versatility for diverse communication needs. - **G2 reviewers indicate** that while both platforms have strong performance in phone calls, Nextiva slightly lags in video calls compared to Sangoma. A user remarked, "Nextiva is a smooth communication platform," but noted that video capabilities could be improved, suggesting a potential area for enhancement. - **Users report** that Sangoma's pricing is slightly higher than Nextiva's, with a starting price of $17.99 compared to Nextiva's $15.00. This could be a consideration for small businesses looking for cost-effective solutions, especially since Nextiva has a larger market presence among small businesses. | | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.2 out of 5 | | **Total Reviews** | 3,570 | 252 | | **Largest Market Segment** | Small-Business (77.3% of reviews) | Small-Business (50.6% of reviews) | | **Entry Level Price** | Starting at $15.00 1 User Per Month | Starting at $17.99 1 User per month | --- ## Top Pros & Cons ### Nextiva Pros: - Customer Support (127 reviews) - Ease of Use (117 reviews) Cons: - Complexity (25 reviews) - Difficult Configuration (25 reviews) ### Sangoma Unified Communications Platform Pros: - Ease of Use (8 reviews) - Business Tools (4 reviews) Cons: - Complex Processes (3 reviews) - Difficult Settings Management (2 reviews) --- ## Ratings Comparison | Rating | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Meets Requirements** | 9.0 (2841 reviews) | 9.0 (229 reviews) | | **Ease of Use** | 8.7 (2889 reviews) | 8.5 (230 reviews) | | **Ease of Setup** | 8.4 (2174 reviews) | 8.1 (192 reviews) | | **Ease of Admin** | 8.6 (1985 reviews) | 8.6 (195 reviews) | | **Quality of Support** | 9.0 (2825 reviews) | 8.7 (222 reviews) | | **Has the product been a good partner in doing business?** | 8.8 (1966 reviews) | 8.8 (191 reviews) | | **Product Direction (% positive)** | 8.3 (2716 reviews) | 7.6 (231 reviews) | --- ## Pricing ### Nextiva #### Entry-Level Pricing Plan: Core Price: Starting at $15.00 1 User Per Month Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness. Key Features: - Inbound & Outbound Voice - Business SMS - Video Meetings [Browse all 6 editions](https://www.g2.com/products/nextiva/pricing) #### Free Trial Yes ### Sangoma Unified Communications Platform #### Entry-Level Pricing Plan: Cloud Price: Starting at $17.99 1 User per month Description: Sangoma UC Cloud is purpose-built for businesses with limited IT resources that need a fast, reliable, and fully supported communications solution. With white-glove onboarding and 24/7 support, you’ll be up and running quickly—and backed for the long term. Every user gets a complete collaboration suite with voice, video, and chat, accessible on browser, desktop, and mobile. Our intuitive interface makes managing users and routing calls simple, while the platform scales effortlessly as your business grows. Flexible cloud pricing—including volume discounts of up to 33%—keeps costs aligned with your clients’ needs. *Pricing based on 5-year commitment Key Features: - DID, Unlimited Calling, SMS, e911 - Ring groups, IVR auto attendants, call parking, forwarding, transferring, and more - Integrated fully-featured softphone, AI call and meeting summaries, unlimited one-to-one messaging, visual voicemail, and more [Browse all 3 editions](https://www.g2.com/products/sangoma-unified-communications-platform/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Contact Center | Product | Score | Reviews | |---|---|---| | **Nextiva** | 8.5/10 | 207 | | **Sangoma Unified Communications Platform** | N/A | N/A | #### Channels | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Voice** | 9.4 (194 reviews) | Not enough data | | **Social** | 7.9 (176 reviews) | Not enough data | | **Web Chat** | 7.7 (174 reviews) | Not enough data | | **Mobile SMS** | 8.2 (178 reviews) | Not enough data | | **Email** | 8.2 (168 reviews) | Not enough data | #### Generative AI | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **AI Text-to-Speech** | 7.6 (84 reviews) | Not enough data | #### Functions | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Session Routing** | 8.7 (173 reviews) | Not enough data | | **Session Queuing** | 8.6 (173 reviews) | Not enough data | | **Concurrent Calling** | 8.8 (174 reviews) | Not enough data | | **Speech Analytics** | 8.1 (171 reviews) | Not enough data | | **Auto Dialer** | 8.2 (169 reviews) | Not enough data | | **IVR** | 8.5 (176 reviews) | Not enough data | | **Inbound Screen Pop** | 8.5 (169 reviews) | Not enough data | | **Persistent Data** | 8.4 (165 reviews) | Not enough data | #### Agentic AI - Contact Center | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Autonomous Task Execution** | 8.8 (11 reviews) | Not enough data | | **Cross-system Integration** | 9.2 (11 reviews) | Not enough data | | **Natural Language Interaction** | 9.2 (11 reviews) | Not enough data | | **Proactive Assistance** | 9.2 (11 reviews) | Not enough data | #### Administrative | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Session Summary Notes** | 8.3 (167 reviews) | Not enough data | | **Administrator Access** | 9.1 (176 reviews) | Not enough data | | **Reporting & Dashboards** | 8.9 (176 reviews) | Not enough data | | **Session Recording** | 8.4 (166 reviews) | Not enough data | | **Agent Scheduling and Assignment** | 8.3 (160 reviews) | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **Nextiva** | 8.6/10 | 771 | | **Sangoma Unified Communications Platform** | N/A | N/A | #### Platform | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Omnichannel** | 8.1 (465 reviews) | Not enough data | | **Mobile Access** | 8.6 (666 reviews) | Not enough data | | **Queue Management** | 8.6 (584 reviews) | Not enough data | | **Call Routing** | 8.9 (692 reviews) | Not enough data | | **Call Back** | 8.8 (605 reviews) | Not enough data | | **IVR** | 8.3 (501 reviews) | Not enough data | | **Automatic Call Distribution** | 8.6 (603 reviews) | Not enough data | #### Generative AI | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **AI Text-to-Speech** | 7.7 (294 reviews) | Not enough data | #### Workforce Management | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Call Monitoring** | 8.7 (606 reviews) | Not enough data | | **Performance Evaluation** | 8.7 (564 reviews) | Not enough data | #### Call Center Infrastructure (CCI) | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Autonomous Task Execution** | 8.8 (8 reviews) | Not enough data | | **Cross-system Integration** | 8.8 (8 reviews) | Not enough data | | **Natural Language Interaction** | 8.8 (8 reviews) | Not enough data | | **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | #### Administrative | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Call Recording** | 8.6 (593 reviews) | Not enough data | | **Reporting & Dashboards** | 8.7 (623 reviews) | Not enough data | ### Cloud PBX Platforms | Product | Score | Reviews | |---|---|---| | **Nextiva** | 9.1/10 | 43 | | **Sangoma Unified Communications Platform** | N/A | N/A | #### Basic Communication - Cloud PBX | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Call Management** | 9.4 (31 reviews) | Not enough data | | **Communication Management** | 9.1 (30 reviews) | Not enough data | | **Scalability** | 9.3 (28 reviews) | Not enough data | | **Integrations** | 8.5 (24 reviews) | Not enough data | | **Mobile Accessibility** | 8.7 (31 reviews) | Not enough data | | **Accessibility** | 9.0 (28 reviews) | Not enough data | #### Advanced Features - Cloud PBX | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Security and Compliance** | 9.1 (26 reviews) | Not enough data | | **Analytics and Reporting** | 9.3 (29 reviews) | Not enough data | | **Support and Reliability** | 9.1 (30 reviews) | Not enough data | | **Automated attendant** | 9.1 (27 reviews) | Not enough data | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **Nextiva** | 8.2/10 | 1796 | | **Sangoma Unified Communications Platform** | 8.5/10 | 206 | #### Platform Basics - VoIP Providers | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **PBX systems, VoIP Softphone** | 8.7 (68 reviews) | Not enough data | | **Call Management** | 8.8 (95 reviews) | Not enough data | | **Network monitoring** | 8.2 (58 reviews) | Not enough data | | **Integrations** | 8.0 (68 reviews) | Not enough data | | **Virtual PBX** | 7.9 (54 reviews) | Not enough data | | **SIP trunking services** | 7.7 (53 reviews) | Not enough data | #### Basic Communication | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Phone Calls** | 9.2 (1700 reviews) ✓ Verified | 9.3 (191 reviews) ✓ Verified | | **Video Calls** | 7.9 (900 reviews) ✓ Verified | 8.3 (26 reviews) ✓ Verified | | **Instant Messaging** | 8.3 (1058 reviews) ✓ Verified | 7.6 (49 reviews) ✓ Verified | | **Screen Sharing** | 7.7 (829 reviews) | 7.6 (23 reviews) ✓ Verified | | **Conference Calls** | 8.6 (1161 reviews) ✓ Verified | 8.9 (158 reviews) ✓ Verified | | **Desk-to-Desk Calls** | 9.1 (1339 reviews) ✓ Verified | 9.5 (181 reviews) ✓ Verified | #### Agentic AI - VoIP Providers | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Autonomous Task Execution** | 7.7 (41 reviews) | Feature Not Available | | **Cross-system Integration** | 7.8 (40 reviews) | Not enough data | | **Adaptive Learning** | 7.6 (39 reviews) | Not enough data | | **Proactive Assistance** | 7.6 (40 reviews) | Feature Not Available | #### Access | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Software Pairing** | 8.0 (903 reviews) | 7.9 (72 reviews) ✓ Verified | | **Browser Extension** | 8.1 (897 reviews) | 8.2 (102 reviews) ✓ Verified | | **Individual Download** | 8.5 (1040 reviews) ✓ Verified | 8.3 (64 reviews) | #### Advanced Features | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Hold Music** | 8.3 (1173 reviews) ✓ Verified | 8.5 (180 reviews) ✓ Verified | | **Automated Attendants** | 8.6 (1244 reviews) ✓ Verified | 8.8 (150 reviews) ✓ Verified | | **VOiP Number** | 9.1 (1490 reviews) | 9.1 (142 reviews) | ### AI Voice Assistants | Product | Score | Reviews | |---|---|---| | **Nextiva** | N/A | N/A | | **Sangoma Unified Communications Platform** | N/A | N/A | #### Voice Recognition - AI Voice Assistants | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Voice Recognition** | Not enough data | Not enough data | #### Speech Synthesis - AI Voice Assistants | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Speech Synthesis** | Not enough data | Not enough data | | **Customizable speech** | Not enough data | Not enough data | | **Multiple voice actions** | Not enough data | Not enough data | #### Security and privacy - AI Voice Assistants | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Encrypted communication** | Not enough data | Not enough data | #### Compatibility - AI Voice Assistants | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Cross platform compatibility** | Not enough data | Not enough data | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **Nextiva** | 8.6/10 | 203 | | **Sangoma Unified Communications Platform** | N/A | N/A | #### Agentic AI - UCaaS Platforms | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Autonomous Task Execution** | 8.1 (7 reviews) | Feature Not Available | | **Cross-system Integration** | 8.1 (7 reviews) | Not enough data | | **Adaptive Learning** | 8.3 (8 reviews) | Not enough data | | **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | #### Extensions | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Tenancy Flexibility** | 8.5 (149 reviews) ✓ Verified | Not enough data | | **Native VoIP** | 9.1 (159 reviews) ✓ Verified | Not enough data | | **CCaaS Option** | 8.8 (147 reviews) ✓ Verified | Not enough data | #### Features | Feature | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Voicemail to Email** | 9.2 (185 reviews) ✓ Verified | Not enough data | | **Voicemail to SMS** | 8.5 (154 reviews) | Not enough data | | **File Sharing** | 8.3 (142 reviews) ✓ Verified | Not enough data | | **Voice Conferencing** | 9.0 (156 reviews) ✓ Verified | Not enough data | | **Video Conferencing** | 8.4 (146 reviews) ✓ Verified | Not enough data | | **Conference Transcripts** | Feature Not Available | Not enough data | --- ## Categories **Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Unique to Nextiva (4):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms) --- ## Reviewer Demographics ### By Company Size | Segment | Nextiva | Sangoma Unified Communications Platform | |---|---|---| | **Small-Business** | 77.3% | 50.6% | | **Mid-Market** | 21.5% | 47.7% | | **Enterprise** | 1.2% | 1.7% | ### By Industry #### Nextiva - **Hospital & Health Care:** 6.0% - **Insurance:** 5.7% - **Construction:** 5.2% - **Financial Services:** 4.6% - **Real Estate:** 3.9% - **Information Technology and Services:** 3.8% - **Health, Wellness and Fitness:** 3.8% - **Medical Practice:** 3.6% - **Law Practice:** 3.5% - **Legal Services:** 3.2% - **Other:** 56.6% #### Sangoma Unified Communications Platform - **Hospital & Health Care:** 7.5% - **Health, Wellness and Fitness:** 5.0% - **Financial Services:** 5.0% - **Non-Profit Organization Management:** 4.6% - **Insurance:** 4.6% - **Information Technology and Services:** 3.8% - **Computer Software:** 3.8% - **Retail:** 3.8% - **Wholesale:** 3.3% - **Construction:** 3.3% - **Other:** 55.2% --- ## Alternatives ### Alternatives to Nextiva - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4173 reviews) - [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews) ### Alternatives to Sangoma Unified Communications Platform - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4173 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews) - [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3377 reviews) --- ## Top Discussions ### Nextiva - Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. " - Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments > **Top comment:** "provide phone service" - Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment. I don't feel like I have to do any extra logging..." - Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. " - Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..." ### Sangoma Unified Communications Platform No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nextiva-vs-sangoma-unified-communications-platform)