G2 reviewers report that Moxo excels in overall user satisfaction, boasting a significantly higher G2 Score compared to SmartVault. Users appreciate the customization options and the responsive customer support, which enhances their overall experience.
Users say that Moxo's implementation process is notably smooth, with many highlighting the intuitive onboarding wizard that makes getting started easy. In contrast, while SmartVault is also described as easy to set up, it doesn't receive the same level of enthusiasm for its onboarding experience.
Reviewers mention that Moxo's user interface is highly praised for its user-friendly design, allowing teams to customize forms and notifications effectively. SmartVault, while functional, is often seen as less flexible in terms of customization, which can limit user experience.
According to verified reviews, Moxo stands out for its quality of support, with users noting that the support team is very responsive and helpful. SmartVault's support, while adequate, does not receive the same level of acclaim, with some users expressing a desire for more comprehensive assistance.
G2 reviewers highlight that Moxo has a strong focus on enhancing the client experience, with features that are thoughtfully designed to meet user needs. In comparison, SmartVault is recognized for its seamless integration with tools like QuickBooks and Lacerte, but it may not offer the same depth of features tailored to user customization.
Users report that Moxo's overall performance is bolstered by its high ratings in areas like ease of use and ease of administration, making it a preferred choice for small businesses. SmartVault, while still effective, has slightly lower ratings in these areas, indicating potential room for improvement in user experience.
Pricing
Entry-Level Pricing
Moxo
No pricing available
SmartVault
No pricing available
Free Trial
Moxo
Free Trial is available
SmartVault
No trial information available
Ratings
Meets Requirements
8.5
165
8.8
55
Ease of Use
8.9
168
8.7
59
Ease of Setup
8.8
130
8.3
30
Ease of Admin
8.8
124
8.5
27
Quality of Support
9.5
162
8.4
60
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