# Mitel vs Vonage Business Communications Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Vonage Business Communications excels in overall user satisfaction, reflected in its higher G2 Score compared to Mitel. Users appreciate the **easy setup** for calling and messaging, along with seamless integration with other tools, making it a preferred choice for small businesses.
- **Users say** that Mitel offers a solid administration experience, particularly highlighting its **user-friendly GUI** for both agents and backend configuration. This ease of use is a significant advantage for mid-market companies looking for straightforward implementation.
- **Reviewers mention** that Vonage's call quality is notably high, with features like **instant text message delivery** and timely updates on missed calls, enhancing the overall communication experience for users.
- **According to verified reviews** , Mitel's solutions, such as MiVoice Business and MiContact Center, are praised for their **easy integration** with existing platforms, which can be a crucial factor for businesses with established telephony systems.
- **G2 reviewers highlight** that Vonage Business Communications scores significantly higher in areas like **ease of use** and **quality of support** , indicating that users find it more intuitive and responsive to their needs compared to Mitel.
- **Users report** that while Mitel has a strong backend configuration, Vonage's overall user experience, including features like **high-quality video calls** and **conference call capabilities** , makes it a more versatile option for daily business communications.



| | Mitel | Vonage Business Communications | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 235 | 503 | 
| **Largest Market Segment** | Mid-Market (45.9% of reviews) | Small-Business (60.4% of reviews) | 
| **Entry Level Price** | $20.99   /user/month | No pricing available | 

---
## Top Pros & Cons

### Mitel

Pros:
- Ease of Use (2 reviews)
- Easy Setup (2 reviews)

Cons:
- Performance Issues (2 reviews)
- App Instability (1 reviews)

### Vonage Business Communications

Pros:
- Ease of Use (20 reviews)
- Reliability (10 reviews)

Cons:
- Texting Limitations (8 reviews)
- Call Drops (4 reviews)

---
## Ratings Comparison
| Rating | Mitel | Vonage Business Communications | 
|---|---|---|
  | **Meets Requirements** | 8.1 (191 reviews) | 9.0 (404 reviews) | 
  | **Ease of Use** | 7.8 (192 reviews) | 9.0 (409 reviews) | 
  | **Ease of Setup** | 7.3 (133 reviews) | 8.7 (230 reviews) | 
  | **Ease of Admin** | 7.3 (131 reviews) | 8.8 (187 reviews) | 
  | **Quality of Support** | 7.2 (175 reviews) | 8.7 (392 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.4 (131 reviews) | 8.9 (187 reviews) | 
  | **Product Direction (% positive)** | 6.2 (182 reviews) | 8.4 (399 reviews) | 

---
## Pricing

### Mitel

#### Entry-Level Pricing

Plan: Essentials

Price: $20.99   /user/month

Description: PBX Features, Collaboration, Conferencing


[Browse all 4 editions](https://www.g2.com/products/mitel/pricing)

#### Free Trial

No

### Vonage Business Communications

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | 7.8/10 | 25 |
| **Vonage Business Communications** | N/A | N/A |

#### Channels

| Feature | Mitel | Vonage Business Communications | 
|---|---|---|
| **Voice** | 8.3 (20 reviews) ✓ Verified | Not enough data | 
| **Social** | 7.0 (9 reviews) ✓ Verified | Not enough data | 
| **Web Chat** | 6.8 (10 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 7.1 (12 reviews) ✓ Verified | Not enough data | 
| **Email** | 7.4 (12 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Mitel | Vonage Business Communications | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Mitel | Vonage Business Communications | 
|---|---|---|
| **Session Routing** | 8.3 (10 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 7.8 (10 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.7 (9 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 8.2 (10 reviews) ✓ Verified | Not enough data | 
| **Auto Dialer** | 7.7 (10 reviews) ✓ Verified | Not enough data | 
| **IVR** | 9.5 (13 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 9.1 (13 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 9.1 (9 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Mitel | Vonage Business Communications | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Mitel | Vonage Business Communications | 
|---|---|---|
| **Session Summary Notes** | 8.3 (7 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 7.1 (7 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 7.1 (7 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 7.3 (5 reviews) ✓ Verified | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | N/A | N/A |
| **Vonage Business Communications** | 8.7/10 | 12 |

#### Basic Communication - Cloud PBX

| Feature | Mitel | Vonage Business Communications | 
|---|---|---|
| **Call Management** | Not enough data | 9.3 (10 reviews) | 
| **Communication Management** | Not enough data | 8.8 (10 reviews) | 
| **Scalability** | Not enough data | 8.3 (10 reviews) | 
| **Integrations** | Not enough data | 7.8 (9 reviews) | 
| **Mobile Accessibility** | Not enough data | 9.0 (10 reviews) | 
| **Accessibility** | Not enough data | 9.3 (10 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Mitel | Vonage Business Communications | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.7 (9 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.3 (9 reviews) | 
| **Support and Reliability** | Not enough data | 8.7 (10 reviews) | 
| **Automated attendant** | Not enough data | 8.9 (9 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | 7.8/10 | 133 |
| **Vonage Business Communications** | 8.6/10 | 336 |

#### Platform Basics - VoIP Providers

| Feature | Mitel | Vonage Business Communications | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.8 (13 reviews) | 
| **Call Management** | Not enough data | 8.5 (17 reviews) | 
| **Network monitoring** | Not enough data | 9.0 (13 reviews) | 
| **Integrations** | Not enough data | 8.6 (14 reviews) | 
| **Virtual PBX** | Not enough data | 7.9 (13 reviews) | 
| **SIP trunking services** | Not enough data | 7.8 (13 reviews) | 

#### Basic Communication

| Feature | Mitel | Vonage Business Communications | 
|---|---|---|
| **Phone Calls** | 8.5 (121 reviews) ✓ Verified | 9.3 (308 reviews) ✓ Verified | 
| **Video Calls** | 7.0 (35 reviews) ✓ Verified | 8.3 (154 reviews) ✓ Verified | 
| **Instant Messaging** | 6.9 (53 reviews) ✓ Verified | 8.9 (218 reviews) ✓ Verified | 
| **Screen Sharing** | 7.3 (48 reviews) ✓ Verified | 8.5 (140 reviews) ✓ Verified | 
| **Conference Calls** | 8.0 (85 reviews) ✓ Verified | 9.1 (223 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.0 (115 reviews) ✓ Verified | 9.3 (258 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Mitel | Vonage Business Communications | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (9 reviews) | 

#### Access

| Feature | Mitel | Vonage Business Communications | 
|---|---|---|
| **Software Pairing** | 7.0 (54 reviews) ✓ Verified | 8.8 (174 reviews) | 
| **Browser Extension** | 7.4 (49 reviews) ✓ Verified | 8.8 (184 reviews) ✓ Verified | 
| **Individual Download** | 7.7 (57 reviews) ✓ Verified | 8.9 (206 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Mitel | Vonage Business Communications | 
|---|---|---|
| **Hold Music** | 7.7 (90 reviews) ✓ Verified | 8.6 (221 reviews) ✓ Verified | 
| **Automated Attendants** | 8.0 (97 reviews) ✓ Verified | 8.9 (236 reviews) | 
| **VOiP Number** | 8.8 (106 reviews) | 9.3 (264 reviews) ✓ Verified | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | 7.7/10 | 17 |
| **Vonage Business Communications** | 8.8/10 | 55 |

#### Agentic AI - UCaaS Platforms

| Feature | Mitel | Vonage Business Communications | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Mitel | Vonage Business Communications | 
|---|---|---|
| **Tenancy Flexibility** | 7.0 (9 reviews) ✓ Verified | 8.6 (30 reviews) | 
| **Native VoIP** | 8.0 (9 reviews) ✓ Verified | 8.9 (32 reviews) ✓ Verified | 
| **CCaaS Option** | 7.3 (8 reviews) ✓ Verified | 9.0 (23 reviews) ✓ Verified | 

#### Features

| Feature | Mitel | Vonage Business Communications | 
|---|---|---|
| **Voicemail to Email** | 8.8 (13 reviews) ✓ Verified | 9.2 (38 reviews) ✓ Verified | 
| **File Sharing** | 7.0 (5 reviews) ✓ Verified | 8.0 (29 reviews) ✓ Verified | 
| **Voice Conferencing** | 8.0 (11 reviews) ✓ Verified | 9.0 (29 reviews) ✓ Verified | 
| **Video Conferencing** | 8.1 (9 reviews) ✓ Verified | 8.6 (23 reviews) ✓ Verified | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Mitel (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Vonage Business Communications (1):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Mitel | Vonage Business Communications | 
|---|---|---|
| **Small-Business** | 45.0% | 60.4% | 
| **Mid-Market** | 45.9% | 32.8% | 
| **Enterprise** | 9.1% | 6.8% | 

### By Industry

#### Mitel

- **Information Technology and Services:** 6.8%
- **Insurance:** 5.9%
- **Financial Services:** 5.9%
- **Construction:** 4.5%
- **Real Estate:** 4.5%
- **Non-Profit Organization Management:** 3.6%
- **Hospital & Health Care:** 3.2%
- **Education Management:** 3.2%
- **Medical Practice:** 2.7%
- **Legal Services:** 2.7%
- **Other:** 56.8%

#### Vonage Business Communications

- **Staffing and Recruiting:** 11.9%
- **Information Technology and Services:** 7.6%
- **Insurance:** 7.0%
- **Financial Services:** 4.4%
- **Real Estate:** 4.2%
- **Computer Software:** 3.8%
- **Facilities Services:** 3.4%
- **Law Practice:** 3.2%
- **Health, Wellness and Fitness:** 3.2%
- **Transportation/Trucking/Railroad:** 2.8%
- **Other:** 48.5%

---
## Alternatives

### Alternatives to Mitel

- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1400 reviews)
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- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56472 reviews)

### Alternatives to Vonage Business Communications

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3578 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1400 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4191 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56472 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1608 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3385 reviews)

---
## Top Discussions

### Mitel

- Title: [Password Policy & Mobile Client](https://www.g2.com/discussions/password-policy-mobile-client) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello Thomas. Thank you for starting this discussion! 

I have asked internally regarding our password policies, but did you know we now allow..."

### Vonage Business Communications

- Title: [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) — 2 comments
  > **Top comment:** "Vonage provide VOIP services."
- Title: [When will I be able to attach documents and pictures to SMS?](https://www.g2.com/discussions/34448-when-will-i-be-able-to-attach-documents-and-pictures-to-sms) — 2 comments, 1 upvote
  > **Top comment:** "MMS (pictures) is now available. Unsure on sending docs via SMS."
- Title: [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) — 1 comment
  > **Top comment:** "VOIP"
- Title: [the](https://www.g2.com/discussions/35935-the) — 1 comment, 1 upvote
  > **Top comment:** "hey"
- Title: [i would like to use as personal at home  contact : ???](https://www.g2.com/discussions/31974-i-would-like-to-use-as-personal-at-home-contact) — 1 comment, 1 upvote
  > **Top comment:** "Thank you for your interest in Vonage Business services. Please visit our website at https://www.vonage.com/business/contact/ for more information.  If you..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/mitel-vs-vonage-business-communications)