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Compare Mitel and Vonage Business Communications 
At a Glance
Market Segments
Mid-Market (45.7% of reviews)
Small-Business (60.8% of reviews)
Entry-Level Pricing
$20.99 /user/month
No pricing available
Mitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansVonage Business Communications
Star Rating
(493)4.3 out of 5
Market Segments
Small-Business (60.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Vonage Business CommunicationsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Vonage Business Communications excels in overall user satisfaction, reflected in its higher G2 Score compared to Mitel. Users appreciate the easy setup for calling and messaging, along with seamless integration with other tools, making it a preferred choice for small businesses.
- Users say that Mitel offers a solid administration experience, particularly highlighting its user-friendly GUI for both agents and backend configuration. This ease of use is a significant advantage for mid-market companies looking for straightforward implementation.
- Reviewers mention that Vonage's call quality is notably high, with features like instant text message delivery and timely updates on missed calls, enhancing the overall communication experience for users.
- According to verified reviews, Mitel's solutions, such as MiVoice Business and MiContact Center, are praised for their easy integration with existing platforms, which can be a crucial factor for businesses with established telephony systems.
- G2 reviewers highlight that Vonage Business Communications scores significantly higher in areas like ease of use and quality of support, indicating that users find it more intuitive and responsive to their needs compared to Mitel.
- Users report that while Mitel has a strong backend configuration, Vonage's overall user experience, including features like high-quality video calls and conference call capabilities, makes it a more versatile option for daily business communications.
Pricing
Entry-Level Pricing
Mitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Vonage Business Communications
No pricing availableFree Trial
Mitel
No trial information availableVonage Business Communications
No trial information availableRatings
Meets Requirements
8.1
190
9.0
397
Ease of Use
7.9
191
9.0
401
Ease of Setup
7.3
132
8.7
222
Ease of Admin
7.3
131
8.8
187
Quality of Support
7.2
174
8.7
385
Has the product been a good partner in doing business?
7.4
131
8.9
187
Product Direction (% positive)
6.2
182
8.4
392
Features by Category
Channels
8.3
20
|
Verified
Not enough data
7.0
9
|
Verified
Not enough data
6.8
10
|
Verified
Not enough data
7.1
12
|
Verified
Not enough data
7.4
12
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.3
10
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
9.5
13
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.3
9
Not enough data
8.7
9
Not enough data
8.1
9
Not enough data
7.8
9
Not enough data
9.1
9
Not enough data
9.3
9
Advanced Features - Cloud PBX
Not enough data
8.7
9
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.9
9
Platform Basics - VoIP Providers
Not enough data
8.8
13
Not enough data
8.8
13
Not enough data
9.0
13
Not enough data
8.5
13
Not enough data
7.9
13
Not enough data
7.8
13
Basic Communication
8.5
121
|
Verified
9.3
301
|
Verified
7.0
35
|
Verified
8.3
153
|
Verified
6.9
53
|
Verified
8.9
215
|
Verified
7.3
48
|
Verified
8.5
140
|
Verified
8.0
85
|
Verified
9.1
220
|
Verified
9.0
115
|
Verified
9.3
258
|
Verified
Agentic AI - VoIP Providers
Not enough data
8.0
9
Not enough data
8.5
9
Not enough data
7.4
9
Not enough data
7.6
9
Access
7.0
54
|
Verified
8.8
174
7.4
49
|
Verified
8.8
184
|
Verified
7.7
57
|
Verified
8.9
206
|
Verified
Advanced Features
7.7
90
|
Verified
8.6
221
|
Verified
8.0
97
|
Verified
8.9
236
8.8
106
9.3
263
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
7.0
9
|
Verified
8.6
30
8.0
9
|
Verified
8.9
32
|
Verified
7.3
8
|
Verified
9.0
23
|
Verified
Features
8.8
13
|
Verified
9.2
38
|
Verified
Feature Not Available
Feature Not Available
7.0
5
|
Verified
8.0
29
|
Verified
8.0
11
|
Verified
9.0
29
|
Verified
8.1
9
|
Verified
8.6
23
|
Verified
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
Mitel and Vonage Business Communications are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Mitel is categorized as Contact Center
Vonage Business Communications is categorized as Cloud PBX Platforms
Reviews
Reviewers' Company Size
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vonage Business Communications
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Staffing and Recruiting
11.4%
Information Technology and Services
7.5%
Insurance
6.9%
Financial Services
4.5%
Real Estate
4.3%
Other
65.3%
Discussions
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
When will I be able to attach documents and pictures to SMS?
2 Comments
JD
MMS (pictures) is now available. Unsure on sending docs via SMS.Read more
What is Vonage Business Communications used for?
2 Comments
AV
This is used for VoIP call and You can send massage also.Read more
I would like to upload files that I take pictures of, then send or share them.. is that an option?
1 Comment
BW
If they are also a user with Vonage you can send files through the "Team Messaging" feature. There is also a fax option.Read more
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