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Compare Mitel and Ringover 
Featured Products
At a Glance
Market Segments
Mid-Market (45.7% of reviews)
Small-Business (79.9% of reviews)
Entry-Level Pricing
$20.99 /user/month
$24.00 1 User Per Month
Mitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansRingover
Star Rating
(441)4.6 out of 5
Market Segments
Small-Business (79.9% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Ringover excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Mitel. Users appreciate Ringover's intuitive app that requires no technical installation, making it a favorite for small businesses looking for ease of use.
- According to verified reviews, Mitel users highlight the platform's administration experience and the ease of integrating with existing systems. However, some users feel that it struggles to meet specific workflow needs, indicating potential configuration challenges.
- Users say that Ringover's customization options, particularly for the IVR, allow for tailored call flows that enhance customer service experiences. This level of flexibility is often noted as a key advantage over Mitel, which, while functional, may not offer the same degree of personalization.
- Reviewers mention that Mitel's solutions, such as MiVoice Business and MiContact Center, are easy to implement and integrate, which is a strong point for users who prioritize seamless onboarding. However, the overall user experience ratings suggest that Ringover's setup process is more straightforward and user-friendly.
- According to recent user feedback, Ringover consistently provides high-quality service, with users noting that the platform's performance and features improve over time. In contrast, Mitel's recent reviews indicate a decline in user satisfaction, with fewer updates and improvements reported.
- G2 reviewers highlight that while Mitel has a solid feature set, including strong voice capabilities, Ringover outshines it in areas like quality of support and ease of use, making it a more favorable choice for businesses seeking reliable communication tools.
Pricing
Entry-Level Pricing
Mitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Ringover
SMART
$24.00
1 User Per Month
The essentials for your business phone system
- Free & unlimited calls to landlines & mobiles in up to 90 worldwide destinations**
- 1 personal landline number ($5/ extra number)
- No minimum number of users
Free Trial
Mitel
No trial information availableRingover
Free Trial is available
Ratings
Meets Requirements
8.1
190
9.1
371
Ease of Use
7.9
191
9.3
383
Ease of Setup
7.3
132
9.1
346
Ease of Admin
7.3
131
8.9
175
Quality of Support
7.2
174
9.0
368
Has the product been a good partner in doing business?
7.4
131
8.8
175
Product Direction (% positive)
6.2
182
9.1
360
Features by Category
Channels
8.3
20
|
Verified
9.2
179
7.0
9
|
Verified
8.6
173
6.8
10
|
Verified
8.5
170
7.1
12
|
Verified
8.5
170
7.4
12
|
Verified
8.4
162
Generative AI
Not enough data
8.4
73
Functions
8.3
10
|
Verified
9.0
167
7.8
10
|
Verified
9.0
169
8.7
9
|
Verified
8.8
173
8.2
10
|
Verified
8.7
164
7.7
10
|
Verified
8.8
166
9.5
13
|
Verified
8.8
164
9.1
13
|
Verified
8.8
163
9.1
9
|
Verified
8.8
163
Agentic AI - Contact Center
Not enough data
8.0
33
Not enough data
8.5
34
Not enough data
8.4
31
Not enough data
8.0
31
Administrative
8.3
7
|
Verified
8.9
161
7.1
7
|
Verified
9.0
162
7.1
7
|
Verified
9.0
169
9.0
7
|
Verified
9.0
160
7.3
5
|
Verified
8.9
160
Collaboration Tools
Not enough data
9.5
10
Not enough data
9.6
9
Not enough data
9.5
10
Not enough data
9.0
10
Not enough data
9.5
10
Meeting Coordination
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
10
Not enough data
9.5
10
Software Type
Not enough data
9.3
10
Not enough data
9.3
9
Not enough data
9.7
10
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.3
10
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.8
10
Not enough data
9.4
9
Not enough data
9.7
10
Advanced Features - Cloud PBX
Not enough data
9.1
9
Not enough data
9.2
10
Not enough data
9.3
10
Not enough data
9.3
9
Platform Basics - VoIP Providers
Not enough data
7.4
11
Not enough data
7.9
13
Not enough data
7.8
12
Not enough data
8.0
14
Not enough data
6.9
12
Not enough data
6.8
12
Basic Communication
8.5
121
|
Verified
9.3
81
7.0
35
|
Verified
7.6
64
6.9
53
|
Verified
8.5
74
7.3
48
|
Verified
7.5
70
8.0
85
|
Verified
8.1
73
9.0
115
|
Verified
8.8
74
Agentic AI - VoIP Providers
Not enough data
5.5
7
Not enough data
6.5
8
Not enough data
6.0
7
Not enough data
5.5
7
Access
7.0
54
|
Verified
8.2
66
7.4
49
|
Verified
8.4
70
7.7
57
|
Verified
8.3
71
Advanced Features
7.7
90
|
Verified
8.4
71
8.0
97
|
Verified
8.3
70
8.8
106
8.9
73
Agentic AI - Outbound Call Tracking
Not enough data
7.5
20
Not enough data
7.5
20
Calling
Not enough data
9.4
137
Not enough data
8.7
131
Not enough data
9.2
131
Not enough data
9.3
133
Not enough data
8.4
25
Contacts
Not enough data
8.9
131
Not enough data
8.8
124
Not enough data
8.8
126
Insights
Not enough data
9.1
131
Not enough data
8.9
129
Not enough data
8.7
126
Not enough data
8.0
124
Not enough data
8.0
122
Not enough data
8.2
21
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
7.0
9
|
Verified
9.5
7
8.0
9
|
Verified
9.3
7
7.3
8
|
Verified
9.5
7
Features
8.8
13
|
Verified
9.8
7
Feature Not Available
9.7
6
7.0
5
|
Verified
9.7
6
8.0
11
|
Verified
9.7
6
8.1
9
|
Verified
10.0
6
Feature Not Available
10.0
6
Categories
Categories
Shared Categories
Mitel and Ringover are categorized as UCaaS Platforms, VoIP Providers, and Contact Center
Unique Categories
Mitel has no unique categories
Reviews
Reviewers' Company Size
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ringover
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Staffing and Recruiting
7.7%
Insurance
6.9%
Computer Software
6.5%
Marketing and Advertising
6.0%
Consumer Services
5.5%
Other
67.5%
Discussions
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
What does Ringover do?
1 Comment
Official Response from Ringover
We are a CcaaS (contact center as a service) application to handle phone calls, video conferences, SMS and instant chat all in one place. It is built to...Read more
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