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At a Glance
Market Segments
Small-Business (90.6% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Free
$19.00 1 user per month billed annually
Missive
Star Rating
(716)4.6 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its Email functionality, scoring 9.0, which reviewers mention as a robust feature for managing customer communications effectively. In contrast, Missive's Email score of 8.7 indicates it may not be as comprehensive in this area.
- Reviewers mention that Missive shines in Quality of Support, with a score of 9.3, highlighting its responsive customer service. Zendesk Support Suite, while still strong at 8.4, does not match the level of support that users experience with Missive.
- Users on G2 report that Missive's Ease of Setup is superior, scoring 8.7 compared to Zendesk's 8.0. Reviewers appreciate how quickly they can get started with Missive, making it a favorable choice for small businesses looking for a straightforward implementation.
- Reviewers mention that Zendesk Support Suite has a more extensive feature set for Live Chat, scoring 8.7, which users find beneficial for real-time customer engagement. Missive's score of 8.5 indicates it is competent but may lack some advanced features that Zendesk offers.
- Users say that Missive's Notes feature stands out with a score of 9.2, allowing for better internal communication and collaboration. In comparison, Zendesk's score of 8.5 suggests it may not provide the same level of functionality for note-taking and sharing among team members.
- G2 users report that Missive's Team Inbox feature, scoring 9.1, is particularly effective for managing shared communications, which is crucial for small businesses. Zendesk's score of 8.6 indicates it is a solid option but may not offer the same seamless experience for team collaboration.
Pricing
Entry-Level Pricing
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Missive
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.0
686
8.6
5,118
Ease of Use
8.8
700
8.6
5,162
Ease of Setup
8.6
612
8.0
3,186
Ease of Admin
9.0
222
8.2
3,073
Quality of Support
9.3
589
8.4
4,796
Has the product been a good partner in doing business?
9.6
217
8.4
2,999
Product Direction (% positive)
9.4
673
8.0
4,771
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Feature Not Available
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Business Instant Messaging
8.7
223
Not enough data
8.9
227
Not enough data
7.8
229
Not enough data
Business Instant Messaging
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
8.6
221
Not enough data
9.1
223
Not enough data
8.3
216
Not enough data
Generative AI - Business Instant Messaging
7.1
97
Not enough data
AI - Business Instant Messaging
6.9
96
Not enough data
7.0
94
Not enough data
6.9
93
Not enough data
7.0
94
Not enough data
Agentic AI - Business Instant Messaging
7.3
40
Not enough data
7.4
41
Not enough data
Channels
8.7
286
Not enough data
8.2
270
Not enough data
Feature Not Available
Not enough data
Design
8.3
264
Not enough data
7.2
255
Not enough data
8.5
266
Not enough data
8.7
267
Not enough data
8.4
254
Not enough data
Generative AI
7.7
240
Not enough data
7.5
237
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Inbox Tools
9.3
435
Not enough data
8.8
429
Not enough data
8.7
423
Not enough data
9.0
427
Not enough data
Coordination Tools
8.2
412
Not enough data
8.5
414
Not enough data
7.9
414
Not enough data
Software Options
9.1
418
Not enough data
8.8
419
Not enough data
Email Client - Agentic AI
6.6
85
Not enough data
7.0
90
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Sorting & Filtering
7.7
194
Not enough data
8.8
195
Not enough data
6.9
176
Not enough data
8.2
186
Not enough data
Integrations
7.3
159
Not enough data
8.9
182
Not enough data
7.3
153
Not enough data
Time Management
9.1
183
Not enough data
8.7
171
Not enough data
9.0
179
Not enough data
Generative AI
7.3
166
Not enough data
6.3
155
Not enough data
7.0
160
Not enough data
Agentic AI - Email Management
6.6
75
Not enough data
7.0
75
Not enough data
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
8.0
121
Feature Not Available
7.9
120
7.9
207
Feature Not Available
Feature Not Available
Communication
7.7
150
8.6
950
|
Verified
8.6
153
8.5
964
|
Verified
Feature Not Available
8.1
720
Feature Not Available
8.5
737
|
Verified
Feature Not Available
8.0
520
Internal Use
Feature Not Available
8.0
1777
|
Verified
8.6
154
8.5
849
|
Verified
7.9
143
8.1
650
Feature Not Available
8.5
898
9.1
153
8.6
824
|
Verified
8.1
141
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
7.9(won by 0.5)
93
7.4
77
7.8(won by 0.3)
90
7.5
78
Process
Feature Not Available
8.4(won by default)
564
Feature Not Available
9.1(won by default)
741
8.5
110
8.9(won by 0.4)
689
Channels
8.8
108
9.0(won by 0.2)
740
8.7(won by 0.3)
109
8.4
586
8.6
104
8.7(won by 0.1)
563
7.4
102
8.2(won by 0.8)
485
8.5(won by 0.2)
105
8.3
421
Insight
Feature Not Available
8.2(won by default)
539
Feature Not Available
8.3(won by default)
648
Feature Not Available
8.5(won by default)
562
Feature Not Available
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Missive and Zendesk for Customer Service are categorized as Shared Inbox, Social Customer Service, and Live Chat
Unique Categories
Missive is categorized as Business Instant Messaging, Email Client, Customer Communications Management, and Email Management
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Chatbots, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, and Proactive Notification
Reviews
Reviewers' Company Size
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
7.6%
Marketing and Advertising
7.3%
Construction
6.9%
Leisure, Travel & Tourism
6.1%
Computer Software
5.4%
Other
66.7%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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