Compare Missive and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (89.9% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
Free
$19.00 1 user per month billed annually
Missive
Star Rating
(787)4.7 out of 5
Market Segments
Small-Business (89.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,785)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined experience for managing customer queries, with users highlighting its ability to consolidate all tickets and emails in one place, making it easier to respond quickly and efficiently.
- Users say that Missive shines in organizing email communications, particularly for teams handling multiple accounts. Reviewers appreciate the shared inbox feature, which allows team members to address vendor inquiries without sifting through individual emails, enhancing collaboration.
- According to verified reviews, Zendesk for Customer Service is praised for its modern and minimalist user interface, which contributes to a more enjoyable user experience. This aesthetic appeal, combined with its robust functionality, makes it a favorite among customer service teams.
- Reviewers mention that Missive's ease of setup and administration is a significant advantage, with many users noting that it allows for quick onboarding and efficient management of team tasks, which is particularly beneficial for small businesses.
- G2 reviewers highlight that Zendesk for Customer Service offers superior support quality, with users reporting high satisfaction levels regarding the assistance they receive. This is crucial for teams that rely on timely help to resolve customer issues effectively.
- Users express that while Missive has a strong focus on email management, it may not match the comprehensive customer service capabilities of Zendesk, particularly in areas like live chat and social customer service, where Zendesk's features are more robust and widely recognized.
Pricing
Entry-Level Pricing
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Missive
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.0
758
8.6
5,171
Ease of Use
8.8
773
8.6
5,278
Ease of Setup
8.7
678
8.0
3,241
Ease of Admin
9.0
247
8.2
3,108
Quality of Support
9.3
650
8.4
4,906
Has the product been a good partner in doing business?
9.6
243
8.4
3,031
Product Direction (% positive)
9.4
741
8.0
4,826
Features by Category
Ticket and Case Management
Not enough data
8.8
2579
|
Verified
Not enough data
8.7
2607
|
Verified
Not enough data
8.5
2534
|
Verified
Not enough data
8.4
2367
|
Verified
Not enough data
8.2
1931
|
Verified
Not enough data
8.4
2408
|
Verified
Not enough data
8.6
2407
|
Verified
Not enough data
8.3
1863
|
Verified
Generative AI
Not enough data
7.6
387
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2067
|
Verified
Not enough data
8.8
2329
|
Verified
Not enough data
8.4
1744
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1323
|
Verified
Platform
Not enough data
7.7
1390
|
Verified
Feature Not Available
8.0
1781
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1765
|
Verified
Not enough data
7.9
2367
|
Verified
Not enough data
8.0
2418
|
Verified
Business Instant Messaging
8.7
224
Not enough data
8.9
229
Not enough data
7.7
232
Not enough data
Business Instant Messaging
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
8.6
222
Not enough data
9.1
224
Not enough data
8.3
218
Not enough data
Generative AI - Business Instant Messaging
7.1
97
Not enough data
AI - Business Instant Messaging
6.9
96
Not enough data
7.0
95
Not enough data
6.9
93
Not enough data
7.0
94
Not enough data
Agentic AI - Business Instant Messaging
7.3
40
Not enough data
7.4
41
Not enough data
Channels
8.7
287
Not enough data
8.2
270
Not enough data
Feature Not Available
Not enough data
Design
8.4
265
Not enough data
7.2
255
Not enough data
8.5
268
Not enough data
8.7
268
Not enough data
8.4
254
Not enough data
Generative AI
7.7
240
Not enough data
7.5
237
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Inbox Tools
9.3
444
Not enough data
8.8
434
Not enough data
8.7
429
Not enough data
9.0
432
Not enough data
Coordination Tools
8.2
417
Not enough data
8.5
417
Not enough data
7.9
421
Not enough data
Software Options
9.1
424
Not enough data
8.8
424
Not enough data
Email Client - Agentic AI
6.6
86
Not enough data
7.0
94
Not enough data
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
757
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Sorting & Filtering
7.7
198
Not enough data
8.8
201
Not enough data
6.9
177
Not enough data
8.2
191
Not enough data
Integrations
7.3
160
Not enough data
8.9
185
Not enough data
7.3
154
Not enough data
Time Management
9.1
190
Not enough data
8.7
172
Not enough data
9.0
183
Not enough data
Generative AI
7.3
169
Not enough data
6.3
156
Not enough data
7.0
162
Not enough data
Agentic AI - Email Management
6.6
76
Not enough data
7.0
76
Not enough data
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
8.0
121
Feature Not Available
7.9
120
7.9
206
Feature Not Available
Feature Not Available
Communication
7.7
153
8.6
948
|
Verified
8.6
155
8.4
963
|
Verified
Feature Not Available
8.1
719
Feature Not Available
8.5
735
|
Verified
Feature Not Available
8.0
520
Internal Use
Feature Not Available
8.0
1781
|
Verified
8.6
158
8.5
847
|
Verified
8.0
144
8.1
649
Feature Not Available
8.5
897
9.2
158
8.6
826
|
Verified
8.1
142
8.3
846
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
7.9(won by 0.4)
93
7.5
78
7.8(won by 0.3)
90
7.5
79
Process
Feature Not Available
8.4(won by default)
564
Feature Not Available
9.1(won by default)
744
8.6
111
8.8(won by 0.2)
693
Channels
8.8
109
9.0(won by 0.2)
743
8.7(won by 0.3)
110
8.4
587
8.6
105
8.7(won by 0.1)
566
7.3
103
8.2(won by 0.9)
487
8.5(won by 0.2)
105
8.3
422
Insight
Feature Not Available
8.1(won by default)
540
Feature Not Available
8.3(won by default)
648
Feature Not Available
8.5(won by default)
563
Feature Not Available
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Missive and Zendesk for Customer Service are categorized as Shared Inbox, Social Customer Service, and Live Chat
Unique Categories
Missive is categorized as Business Instant Messaging, Email Client, Customer Communications Management, and Email Management
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Chatbots, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, and Proactive Notification
Reviews
Reviewers' Company Size
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
9.2%
Marketing and Advertising
6.9%
Construction
6.3%
Leisure, Travel & Tourism
5.6%
Real Estate
5.4%
Other
66.6%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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