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Compare Microsoft Teams and Mitel 
Featured Products
At a Glance
Market Segments
Enterprise (40.3% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$4.80 1 User Per Month
$20.99 /user/month
Microsoft Teams
Star Rating
(17,554)4.4 out of 5
Market Segments
Enterprise (40.3% of reviews)
Pros & Cons
Entry-Level Pricing
$4.80 1 User Per Month
Learn more about Microsoft TeamsMitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansMicrosoft Teams vs Mitel
When assessing the two solutions, reviewers found Microsoft Teams easier to use, set up, and administer. Reviewers also preferred doing business with Microsoft Teams overall.
- Reviewers felt that Microsoft Teams meets the needs of their business better than Mitel.
- When comparing quality of ongoing product support, reviewers felt that Microsoft Teams is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Microsoft Teams over Mitel.
Pricing
Entry-Level Pricing
Microsoft Teams
Teams Essentials
$4.80
1 User Per Month
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
- Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.
Mitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Free Trial
Microsoft Teams
No trial information availableMitel
No trial information availableRatings
Meets Requirements
8.9
13,055
8.1
190
Ease of Use
8.8
13,228
7.9
191
Ease of Setup
9.0
3,676
7.3
132
Ease of Admin
8.6
2,029
7.3
131
Quality of Support
8.6
10,504
7.2
174
Has the product been a good partner in doing business?
8.8
2,003
7.4
131
Product Direction (% positive)
8.6
12,485
6.2
182
Features by Category
Business Instant Messaging
8.9
8731
Not enough data
8.7
8990
Not enough data
8.4
8365
Not enough data
Business Instant Messaging
9.0
8283
Not enough data
8.9
8220
Not enough data
Business Instant Messaging
8.8
8029
Not enough data
8.8
8255
Not enough data
8.7
7238
Not enough data
Generative AI - Business Instant Messaging
8.2
982
Not enough data
AI - Business Instant Messaging
8.0
963
Not enough data
8.3
962
Not enough data
8.0
952
Not enough data
8.0
950
Not enough data
Agentic AI - Business Instant Messaging
7.9
555
Not enough data
8.0
550
Not enough data
Channels
Not enough data
8.3
20
|
Verified
Not enough data
7.0
9
|
Verified
Not enough data
6.8
10
|
Verified
Not enough data
7.1
12
|
Verified
Not enough data
7.4
12
|
Verified
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.3
10
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
9.5
13
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
9.1
9
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.3
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
7.3
5
|
Verified
Collaboration Tools
9.0
7809
|
Verified
Not enough data
9.1
5575
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
5756
|
Verified
Not enough data
Feature Not Available
Not enough data
Meeting Coordination
9.0
7361
|
Verified
Not enough data
8.9
6827
|
Verified
Not enough data
8.8
7074
|
Verified
Not enough data
8.9
5540
|
Verified
Not enough data
Software Type
8.8
7136
|
Verified
Not enough data
8.7
5230
|
Verified
Not enough data
9.1
5776
|
Verified
Not enough data
Agentic AI - Video Conferencing
7.8
644
Not enough data
7.8
639
Not enough data
7.8
636
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
8.5
121
|
Verified
Not enough data
7.0
35
|
Verified
Not enough data
6.9
53
|
Verified
Not enough data
7.3
48
|
Verified
Not enough data
8.0
85
|
Verified
Not enough data
9.0
115
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
7.0
54
|
Verified
Not enough data
7.4
49
|
Verified
Not enough data
7.7
57
|
Verified
Advanced Features
Not enough data
7.7
90
|
Verified
Not enough data
8.0
97
|
Verified
Not enough data
8.8
106
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
7.0
9
|
Verified
Not enough data
8.0
9
|
Verified
Not enough data
7.3
8
|
Verified
Features
Not enough data
8.8
13
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
5
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Action Item Detection - AI Note-taking Software
8.5
107
Not enough data
8.7
110
Not enough data
Automatic Transcription - AI Note-taking Software
8.6
109
Not enough data
Collaboration & Sharing - AI Note-taking Software
8.6
107
Not enough data
Language & Accent Support - AI Note-taking Software
8.1
105
Not enough data
Multi-Platform Integration - AI Note-taking Software
8.2
107
Not enough data
Privacy & Security Controls - AI Note-taking Software
8.7
104
Not enough data
Searchable Note Archives - AI Note-taking Software
8.2
100
Not enough data
Speaker Identification - AI Note-taking Software
8.5
106
Not enough data
Categories
Categories
Shared Categories
Microsoft Teams and Mitel share no categories
Unique Categories
Microsoft Teams is categorized as Business Instant Messaging, Video Conferencing, and AI Note-Taking Software
Reviews
Reviewers' Company Size
Microsoft Teams
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.2%
Computer Software
9.2%
Financial Services
3.7%
Education Management
3.6%
Marketing and Advertising
3.5%
Other
62.9%
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Alternatives
Discussions
What software do you need for Microsoft teams?
17 Comments
AG
You need Office 365 to use Microsoft Teams.Read more
What is the use of Microsoft teams?
17 Comments
AP
Teams can be used to conduct meeting as well as chats can be accessed.Read more
What are Microsoft teams features?
11 Comments
DB
Chat, video conferencing, team collaboration.Read more
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
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