Compare Medallia Customer Experience and Qualtrics Strategy & Research 
At a Glance
Market Segments
Enterprise (67.0% of reviews)
Enterprise (44.8% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Medallia Customer Experience
Star Rating
(199)4.5 out of 5
Market Segments
Enterprise (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceQualtrics Strategy & Research
Star Rating
(3,001)4.4 out of 5
Market Segments
Enterprise (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Qualtrics Strategy & ResearchSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in user-friendliness, with many users highlighting its straightforward interface. One user mentioned that Medallia Agile Research is "easy to use" and a great fit for small to mid-sized businesses, making it accessible for teams without extensive training.
- Users say that Qualtrics Strategy & Research offers a more integrated research experience, with features that allow for seamless question building and logic adjustments. Reviewers appreciate how this continuous flow enhances their workflow, contrasting with the more segmented approach of some other tools.
- According to verified reviews, Medallia shines in its ability to foster a strong partnership with users, receiving high marks for being a good business partner. Users feel supported in their strategic shifts, as one noted the importance of embracing change in their organization.
- Reviewers mention that Qualtrics stands out with its ExpertReview engine, which acts as a built-in research consultant. This feature helps users identify potential survey fatigue before publishing, showcasing Qualtrics' commitment to enhancing the quality of research outputs.
- G2 reviewers highlight that while both platforms have strong support ratings, Qualtrics edges out slightly with a higher quality of support score. Users have noted that the assistance they receive is timely and effective, which is crucial for maintaining productivity during research projects.
- Users report that Medallia's product direction and innovation are highly regarded, with a notable score in this area. This suggests that users feel confident in the platform's future developments, which is essential for organizations looking for long-term solutions.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Qualtrics Strategy & Research
No pricing availableFree Trial
Medallia Customer Experience
Free Trial is available
Qualtrics Strategy & Research
Free Trial is available
Ratings
Meets Requirements
8.7
146
8.9
2,505
Ease of Use
8.6
155
8.5
2,510
Ease of Setup
7.4
112
8.3
1,058
Ease of Admin
7.7
83
8.4
1,027
Quality of Support
8.5
128
8.7
2,185
Has the product been a good partner in doing business?
8.7
87
8.7
952
Product Direction (% positive)
9.6
140
8.1
2,418
Features by Category
User Response Methods
Not enough data
8.7
13
Not enough data
6.7
8
Not enough data
6.3
8
Not enough data
7.2
9
Not enough data
8.5
10
Participant Selection
Not enough data
7.2
10
Not enough data
7.2
9
Not enough data
7.8
9
Not enough data
8.3
9
Insights
Not enough data
9.0
13
Not enough data
8.2
10
Not enough data
8.9
11
Generative AI
Not enough data
6.9
7
Administration
Not enough data
8.3
11
Not enough data
8.0
11
Not enough data
8.8
11
Capabilities
Not enough data
8.2
11
Not enough data
8.2
10
Not enough data
8.2
10
Not enough data
8.2
10
Methodology
Not enough data
8.3
10
Not enough data
7.0
10
Not enough data
7.1
11
Generative AI
Not enough data
7.1
8
Not enough data
7.4
9
Analytics
9.4
54
8.7
10
9.2
54
8.8
11
8.7
47
8.7
10
5.8
42
7.8
10
Customization
8.5
50
8.3
10
7.9
45
8.0
10
8.5
44
8.5
9
8.2
43
8.9
9
Generative AI
6.5
24
6.4
7
6.4
24
6.4
7
Agentic AI - Experience Management
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data collection
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
8.5
9
Not enough data
7.7
8
Not enough data
7.6
9
Segment Trending
Not enough data
6.9
9
Not enough data
7.1
8
Not enough data
8.0
9
Not enough data
6.7
9
Analysis
Not enough data
7.5
10
Not enough data
8.2
10
Not enough data
6.7
10
Platform
Not enough data
7.3
10
Not enough data
7.5
10
Not enough data
7.2
10
Not enough data
6.8
10
Not enough data
7.7
10
Not enough data
7.7
10
Agentic AI - Market Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
Not enough data
8.5
41
Not enough data
8.4
48
Not enough data
Feedback Analysis
8.1
47
Not enough data
8.4
47
Not enough data
9.3
48
Not enough data
Feedback Sources
8.3
37
Not enough data
9.2
45
Not enough data
7.1
34
Not enough data
8.1
37
Not enough data
Generative AI
6.7
21
Not enough data
6.5
23
Not enough data
Survey Management
Not enough data
9.0
453
Not enough data
9.1
456
Not enough data
8.4
398
Not enough data
8.9
451
Survey Customization
Not enough data
8.9
435
Not enough data
8.5
397
Not enough data
8.5
362
Not enough data
8.6
315
Survey Insights
Not enough data
8.5
445
Not enough data
8.4
290
Not enough data
8.7
439
Not enough data
8.5
387
Agentic AI - Survey
Not enough data
7.8
13
Not enough data
8.0
14
Not enough data
8.4
15
Brand Signals
Not enough data
8.8
67
Not enough data
8.2
66
Not enough data
9.0
66
Brand Analytics
Not enough data
8.8
69
Not enough data
8.7
70
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and Qualtrics Strategy & Research are categorized as Experience Management
Unique Categories
Medallia Customer Experience is categorized as Feedback Analytics
Qualtrics Strategy & Research is categorized as Brand Intelligence, Survey, Statistical Analysis, Market Intelligence, User Research, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Strategy & Research
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.3%
Financial Services
10.4%
Information Technology and Services
7.7%
Retail
6.6%
Telecommunications
5.5%
Other
55.5%
Higher Education
21.1%
Education Management
11.7%
Research
7.7%
Information Technology and Services
6.7%
Market Research
4.3%
Other
48.4%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
What would be the best way to restart on the basics, as I am having a little trouble on trying to get and start an existing project
3 Comments
MK
I highly recommend my users don't open Qualtrics until they've designed their survey/form/process "on paper." you shouldn't bother using Qualtrics until you...Read more
Is qualtrics better than SurveyMonkey?
3 Comments
RB
Yes in so many ways from the customized survey creation to the dashboards that align with them. With the ability to upload data and automate processes the...Read more
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