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Compare Medallia Customer Experience and Qualtrics Strategy & Research 
Featured Products
At a Glance
Market Segments
Enterprise (65.7% of reviews)
Enterprise (44.9% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Medallia Customer Experience
Star Rating
(170)4.5 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceQualtrics Strategy & Research
Star Rating
(2,991)4.4 out of 5
Market Segments
Enterprise (44.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Qualtrics Strategy & ResearchSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in providing instant actionable feedback, allowing users to implement changes quickly. This feature is particularly beneficial for organizations looking to measure customer experience effectively and share personalized dashboards across teams.
- Users say that Qualtrics Strategy & Research stands out for its powerful survey design and analytics tools. Reviewers appreciate the ease of creating complex surveys and the ability to spot trends quickly, which enhances their research capabilities significantly.
- According to verified reviews, Medallia Customer Experience is favored for its ability to tie customer sentiment to specific marketing campaigns. Users highlight the platform's capability to sift feedback by channel, making it easier to assess the effectiveness of various marketing efforts.
- Reviewers mention that Qualtrics Strategy & Research simplifies the process of conducting research with target audiences. The tool's ability to gather both qualitative and quantitative feedback, along with targeted question flows, is a major plus for users aiming for detailed insights.
- Users report that while Medallia Customer Experience has a slightly higher star rating, Qualtrics Strategy & Research benefits from a much larger user base, leading to a more robust set of reviews and insights into its performance and reliability.
- G2 reviewers highlight that Medallia's product direction and customer satisfaction scores are notably high, indicating a strong alignment with user needs. In contrast, Qualtrics, while still effective, has a lower score in product direction, suggesting room for improvement in future updates.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Qualtrics Strategy & Research
No pricing availableFree Trial
Medallia Customer Experience
Free Trial is available
Qualtrics Strategy & Research
Free Trial is available
Ratings
Meets Requirements
8.7
130
8.9
2,499
Ease of Use
8.6
140
8.5
2,503
Ease of Setup
7.2
98
8.3
1,052
Ease of Admin
7.7
75
8.4
1,024
Quality of Support
8.5
113
8.7
2,179
Has the product been a good partner in doing business?
8.6
78
8.7
950
Product Direction (% positive)
9.5
125
8.1
2,412
Features by Category
User Response Methods
Not enough data
8.6
12
Not enough data
6.7
8
Not enough data
6.3
8
Not enough data
7.6
9
Not enough data
8.5
10
Participant Selection
Not enough data
7.2
10
Not enough data
7.2
9
Not enough data
7.8
9
Not enough data
8.3
9
Insights
Not enough data
8.9
12
Not enough data
8.2
10
Not enough data
8.9
11
Generative AI
Not enough data
7.3
8
Administration
Not enough data
8.5
9
Not enough data
8.1
9
Not enough data
9.1
9
Capabilities
Not enough data
8.1
9
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.3
8
Methodology
Not enough data
8.5
8
Not enough data
7.0
9
Not enough data
7.0
9
Generative AI
Not enough data
6.9
7
Not enough data
7.1
7
Analytics
9.4
51
8.6
7
9.2
51
9.0
7
8.7
46
8.6
7
5.9
41
7.4
7
Customization
8.3
46
8.1
6
7.9
45
7.5
6
8.5
43
8.3
6
8.5
39
8.9
6
Generative AI
6.5
21
6.0
5
6.5
22
5.7
5
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data collection
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
6.9
6
Not enough data
6.9
7
Segment Trending
Not enough data
6.0
7
Not enough data
6.1
6
Not enough data
7.4
7
Not enough data
5.7
7
Analysis
Not enough data
6.9
8
Not enough data
7.7
8
Not enough data
5.8
8
Platform
Not enough data
6.7
8
Not enough data
6.9
8
Not enough data
6.5
8
Not enough data
6.0
8
Not enough data
7.1
8
Not enough data
7.1
8
Agentic AI - Market Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
Not enough data
8.4
40
Not enough data
8.4
48
Not enough data
Feedback Analysis
8.0
46
Not enough data
8.3
45
Not enough data
9.3
44
Not enough data
Feedback Sources
8.3
37
Not enough data
9.1
43
Not enough data
7.1
34
Not enough data
8.1
37
Not enough data
Generative AI
6.7
20
Not enough data
6.6
22
Not enough data
Survey Management
Not enough data
9.0
449
Not enough data
9.1
452
Not enough data
8.4
397
Not enough data
8.9
448
Survey Customization
Not enough data
8.9
432
Not enough data
8.5
394
Not enough data
8.6
360
Not enough data
8.6
313
Survey Insights
Not enough data
8.5
441
Not enough data
8.4
289
Not enough data
8.7
437
Not enough data
8.5
386
Agentic AI - Survey
Not enough data
7.9
12
Not enough data
8.1
12
Not enough data
8.5
13
Brand Signals
Not enough data
8.8
67
Not enough data
8.2
66
Not enough data
9.0
66
Brand Analytics
Not enough data
8.8
69
Not enough data
8.7
70
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and Qualtrics Strategy & Research are categorized as Experience Management
Unique Categories
Medallia Customer Experience is categorized as Feedback Analytics
Qualtrics Strategy & Research is categorized as Brand Intelligence, Survey, Statistical Analysis, Market Intelligence, User Research, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Strategy & Research
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.5%
Financial Services
10.2%
Information Technology and Services
7.8%
Telecommunications
6.0%
Retail
6.0%
Other
55.4%
Higher Education
21.1%
Education Management
11.7%
Research
7.7%
Information Technology and Services
6.6%
Market Research
4.4%
Other
48.4%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
What would be the best way to restart on the basics, as I am having a little trouble on trying to get and start an existing project
3 Comments
MK
I highly recommend my users don't open Qualtrics until they've designed their survey/form/process "on paper." you shouldn't bother using Qualtrics until you...Read more
Is qualtrics better than SurveyMonkey?
3 Comments
RB
Yes in so many ways from the customized survey creation to the dashboards that align with them. With the ability to upload data and automate processes the...Read more
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