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Compare Medallia Customer Experience and Sprig 
Featured Products
At a Glance
Market Segments
Enterprise (65.7% of reviews)
Mid-Market (50.5% of reviews)
Entry-Level Pricing
Contact Us Per Year
$0.00
Medallia Customer Experience
Star Rating
(170)4.5 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSprig
Star Rating
(105)4.5 out of 5
Market Segments
Mid-Market (50.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in providing actionable insights, with users appreciating the ability to measure customer experience in an easy format and share personalized dashboards across the organization. This feature is particularly beneficial for teams looking to implement changes quickly based on real-time feedback.
- Users say that Sprig stands out for its user-friendly setup, making it easy for non-technical users to get started. Reviewers highlight the simple installation process and the ability to create multiple study types, which enhances the flexibility of gathering user feedback.
- According to verified reviews, Medallia Customer Experience has a stronger overall satisfaction score, reflecting its effectiveness in helping marketing teams tie customer sentiment to specific campaign elements. Users can sift through feedback by channel, which aids in understanding the impact of marketing efforts.
- Reviewers mention that while Sprig offers a visually appealing and always-visible feedback button, it may not provide the same depth of analysis as Medallia. Users appreciate the real-time responses for identifying friction points, but some feel that the overall analytics capabilities could be more robust.
- G2 reviewers highlight that Medallia Customer Experience has a more extensive market presence, particularly among enterprise users, which may indicate a more comprehensive solution for larger organizations. This is reflected in the higher number of total reviews, suggesting a more established user base.
- Users report that while Sprig has a slightly higher ease of use rating, Medallia's quality of support is noted to be strong, with users feeling supported in their business needs. This balance suggests that while Sprig may be easier to navigate, Medallia offers more reliable assistance when challenges arise.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Sprig
Free Plan
$0.00
For individuals just getting started with capturing quick and easy user insights.
- 1 study per month
- 5k MTUs
- 1 Link Survey per month
Free Trial
Medallia Customer Experience
Free Trial is available
Sprig
Free Trial is available
Ratings
Meets Requirements
8.7
130
8.5
90
Ease of Use
8.6
140
8.8
92
Ease of Setup
7.2
98
8.6
52
Ease of Admin
7.7
75
9.0
28
Quality of Support
8.5
113
8.9
78
Has the product been a good partner in doing business?
8.6
78
9.0
28
Product Direction (% positive)
9.5
125
9.6
92
Features by Category
User Response Methods
Not enough data
9.4
67
Not enough data
7.5
50
Not enough data
6.3
46
Not enough data
Feature Not Available
Not enough data
7.5
47
Participant Selection
Not enough data
9.3
55
Not enough data
Feature Not Available
Not enough data
7.7
46
Not enough data
6.9
46
Insights
Not enough data
7.9
63
Not enough data
8.0
60
Not enough data
7.2
52
Generative AI
Not enough data
8.1
48
User Behavior
Not enough data
6.7
12
Not enough data
6.7
11
Not enough data
5.8
10
A/B Testing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Visitor Information
Not enough data
8.2
14
Not enough data
7.2
12
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
Not enough data
7.9
19
Not enough data
7.5
18
Not enough data
7.4
21
Not enough data
6.6
19
Not enough data
6.7
16
Not enough data
6.9
16
Not enough data
7.5
17
Not enough data
7.5
19
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.4
51
8.3
9
9.2
51
8.7
9
8.7
46
8.3
10
5.9
41
6.5
10
Customization
8.3
46
8.9
9
7.9
45
7.0
9
8.5
43
7.2
9
8.5
39
6.9
8
Generative AI
6.5
21
Not enough data
6.5
22
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
7.3
17
8.4
40
7.7
16
8.4
48
7.5
16
Feedback Analysis
8.0
46
8.5
16
8.3
45
8.3
15
9.3
44
8.3
15
Feedback Sources
8.3
37
5.8
15
9.1
43
8.6
17
7.1
34
4.8
15
8.1
37
5.4
15
Generative AI
6.7
20
Not enough data
6.6
22
Not enough data
Survey Management
Not enough data
9.1
71
Not enough data
8.9
70
Not enough data
8.7
63
Not enough data
8.5
68
Survey Customization
Not enough data
8.2
60
Not enough data
8.0
58
Not enough data
7.0
47
Not enough data
6.7
42
Survey Insights
Not enough data
8.1
67
Not enough data
6.9
55
Not enough data
8.0
65
Not enough data
8.5
57
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and Sprig are categorized as Feedback Analytics and Experience Management
Unique Categories
Medallia Customer Experience has no unique categories
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprig
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.5%
Financial Services
10.2%
Information Technology and Services
7.8%
Telecommunications
6.0%
Retail
6.0%
Other
55.4%
Computer Software
25.2%
Information Technology and Services
19.4%
Financial Services
13.6%
Online Media
2.9%
Human Resources
2.9%
Other
35.9%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
Sprig has no discussions with answers
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