Compare Medallia Customer Experience and Sprig 
At a Glance
Market Segments
Enterprise (67.0% of reviews)
Mid-Market (51.0% of reviews)
Entry-Level Pricing
Contact Us Per Year
$0.00
Medallia Customer Experience
Star Rating
(199)4.5 out of 5
Market Segments
Enterprise (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSprig
Star Rating
(105)4.5 out of 5
Market Segments
Mid-Market (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in overall user satisfaction, boasting a higher G2 Score compared to Sprig. Users appreciate its straightforward interface, with one reviewer noting that Medallia Agile Research is "easy to use" and a great fit for small to mid-sized businesses.
- Users say that Sprig shines in its ease of setup, with many finding the installation process simple and accessible for non-technical users. One user highlighted that Sprig allows for "easy targeting with path or interaction-based segments," making it a flexible choice for diverse research needs.
- According to verified reviews, Medallia Customer Experience has a stronger market presence, particularly among enterprise users, which may indicate a more robust feature set for larger organizations. Reviewers have noted its effectiveness in managing complex customer experience strategies.
- Reviewers mention that while both products have similar star ratings, Medallia has a significantly higher volume of recent reviews, suggesting a more consistent user experience over time. This is reinforced by feedback indicating that Medallia has been a reliable partner for users over several years.
- Users highlight that Sprig's design and functionality for capturing user feedback is particularly appealing, with one reviewer stating that the feedback button is "always visible and has a nice design." This feature is beneficial for ongoing user engagement and bug tracking.
- G2 reviewers note that while Medallia offers strong support and quality metrics, Sprig has received praise for its customer service channels, with users appreciating the responsiveness and helpfulness of the support team, which can be crucial for day-to-day usability.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Sprig
Free Plan
$0.00
For individuals just getting started with capturing quick and easy user insights.
- 1 study per month
- 5k MTUs
- 1 Link Survey per month
Free Trial
Medallia Customer Experience
Free Trial is available
Sprig
Free Trial is available
Ratings
Meets Requirements
8.7
146
8.6
91
Ease of Use
8.6
155
8.8
93
Ease of Setup
7.4
112
8.6
53
Ease of Admin
7.7
83
9.0
29
Quality of Support
8.5
128
8.9
79
Has the product been a good partner in doing business?
8.7
87
9.1
29
Product Direction (% positive)
9.6
140
9.6
93
Features by Category
User Response Methods
Not enough data
9.4
68
Not enough data
7.5
50
Not enough data
6.3
46
Not enough data
Feature Not Available
Not enough data
7.5
47
Participant Selection
Not enough data
9.3
55
Not enough data
Feature Not Available
Not enough data
7.7
46
Not enough data
6.9
46
Insights
Not enough data
7.9
63
Not enough data
8.0
60
Not enough data
7.2
52
Generative AI
Not enough data
8.1
48
User Behavior
Not enough data
6.7
12
Not enough data
6.7
11
Not enough data
5.8
10
A/B Testing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Visitor Information
Not enough data
8.2
14
Not enough data
7.2
12
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
Not enough data
7.9
19
Not enough data
7.5
18
Not enough data
7.4
21
Not enough data
6.6
19
Not enough data
6.7
16
Not enough data
6.9
16
Not enough data
7.5
17
Not enough data
7.5
19
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.4
54
8.3
9
9.2
54
8.7
9
8.7
47
8.3
10
5.8
42
6.5
10
Customization
8.5
50
8.9
9
7.9
45
7.0
9
8.5
44
7.2
9
8.2
43
6.9
8
Generative AI
6.5
24
Not enough data
6.4
24
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
7.3
17
8.5
41
7.7
16
8.4
48
7.5
16
Feedback Analysis
8.1
47
8.5
16
8.4
47
8.3
15
9.3
48
8.3
15
Feedback Sources
8.3
37
5.8
15
9.2
45
8.6
17
7.1
34
4.8
15
8.1
37
5.4
15
Generative AI
6.7
21
Not enough data
6.5
23
Not enough data
Survey Management
Not enough data
9.1
71
Not enough data
8.9
70
Not enough data
8.7
63
Not enough data
8.5
68
Survey Customization
Not enough data
8.2
60
Not enough data
8.0
58
Not enough data
7.0
47
Not enough data
6.7
42
Survey Insights
Not enough data
8.1
67
Not enough data
6.9
55
Not enough data
8.0
65
Not enough data
8.5
57
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and Sprig are categorized as Feedback Analytics and Experience Management
Unique Categories
Medallia Customer Experience has no unique categories
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprig
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.3%
Financial Services
10.4%
Information Technology and Services
7.7%
Retail
6.6%
Telecommunications
5.5%
Other
55.5%
Computer Software
26.0%
Information Technology and Services
19.2%
Financial Services
13.5%
Health, Wellness and Fitness
2.9%
Higher Education
2.9%
Other
35.6%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
Sprig has no discussions with answers
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