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At a Glance
Market Segments
Enterprise (62.2% of reviews)
Enterprise (50.0% of reviews)
Entry-Level Pricing
Free Trial Per Month
$25,000.00 Per Year
Lumoa
Star Rating
(37)4.4 out of 5
Market Segments
Enterprise (62.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Trial Per Month
Browse all 4 pricing plansThematic
Star Rating
(41)4.8 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25,000.00 Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Thematic excels in Feedback Analysis, particularly with its Thematic Analysis scoring 9.3, while Lumoa's equivalent feature only scores 8.0, indicating a stronger capability in extracting insights from customer feedback.
- Reviewers mention that Thematic's Quality of Support is outstanding, with a score of 9.8, compared to Lumoa's 8.8. This suggests that users find Thematic more responsive and helpful when issues arise.
- G2 users highlight that Thematic offers superior Ease of Use with a score of 9.4, while Lumoa lags behind at 8.3. This difference indicates that Thematic may provide a more intuitive user experience, making it easier for teams to adopt and utilize the software effectively.
- Users on G2 report that Thematic's Generative AI features, particularly in AI Text Generation, score 7.8, while Lumoa's score of 7.7 shows a slight edge for Thematic in this area, although both products are relatively close.
- Reviewers mention that Thematic shines in Customization options, particularly with Pre-Built Parameterization scoring 7.3, while Lumoa's customization features are perceived as less flexible, scoring 7.0, which may limit user adaptability.
- Users say that Thematic's Product Direction is viewed positively with a score of 8.9, while Lumoa achieves a perfect score of 10.0, indicating that Lumoa may have a clearer vision for future developments, which could be appealing for long-term users.
Pricing
Entry-Level Pricing
Lumoa
Lumoa Plans
Free Trial
Per Month
Unlimited users
- 1,000 Feedback responses/lifetime
- Unlimited Users
- 1 feedback source
Thematic
Foundation
$25,000.00
Per Year
Get a comprehensive view of themes, sentiment and categories in your VoC and feedback data, with white glove support.
- Up to 25,000 comments
- Up to 3 datasets (a CSV file or pulled from a data source)
- AI powered Thematic and Sentiment analysis
Free Trial
Lumoa
Free Trial is available
Thematic
Free Trial is available
Ratings
Meets Requirements
8.6
23
9.3
26
Ease of Use
8.3
24
9.4
28
Ease of Setup
8.0
9
8.9
21
Ease of Admin
8.3
9
8.9
17
Quality of Support
8.8
21
9.8
27
Has the product been a good partner in doing business?
8.7
10
9.9
17
Product Direction (% positive)
10.0
25
8.9
22
Features by Category
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.0
17
Not enough data
7.5
18
9.0
5
8.1
21
9.7
5
Feedback Analysis
8.0
18
9.4
6
8.8
20
8.6
6
8.9
19
8.7
5
Feedback Sources
7.4
16
Not enough data
7.8
19
Not enough data
6.9
17
Not enough data
7.5
17
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
18
Not enough data
Setup
7.8
12
Not enough data
7.7
11
Not enough data
8.0
11
Not enough data
Data
8.6
11
Not enough data
7.8
13
Not enough data
Analysis
7.8
13
Not enough data
7.2
10
Not enough data
7.9
11
Not enough data
8.8
11
Not enough data
8.6
12
Not enough data
8.2
13
Not enough data
7.6
11
Not enough data
Customization
7.3
11
Not enough data
7.0
11
Not enough data
6.8
11
Feature Not Available
Generative AI
7.7
11
Not enough data
8.6
12
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lumoa and Thematic are categorized as Text Analysis and Feedback Analytics
Unique Categories
Lumoa is categorized as Experience Management
Thematic is categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
Lumoa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thematic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
16.2%
Telecommunications
13.5%
Transportation/Trucking/Railroad
8.1%
Consumer Goods
8.1%
Retail
5.4%
Other
48.6%
Retail
10.0%
Telecommunications
7.5%
Financial Services
7.5%
Computer Software
7.5%
Real Estate
5.0%
Other
62.5%
Alternatives
Discussions
Lumoa has no discussions with answers
What is the programming language used to create this, purely out of interest. It’s very clever !
1 Comment
AM
Thanks Tim! We use a combination of Python and Rust for speed! Many of the algorithms we use have been written in-house based on many years of research....Read more
Thematic has no more discussions with answers
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