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Compare LiveChat and Velaro

See this
side-by-side comparison of LiveChat vs. Velaro
based on preference data from user reviews. LiveChat rates 4.5/5 stars with 684 reviews. By contrast, Velaro rates 4.2/5 stars with 17 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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LiveChat
LiveChat
(684)
4.5 out of 5
LiveChat
Answer a few questions to help the LiveChat community
Have you used LiveChat before?
Yes
Velaro
Velaro
(17)
4.2 out of 5
Velaro
Answer a few questions to help the Velaro community
Have you used Velaro before?
Yes
Star Rating
LiveChat
LiveChat
Market Segments
LiveChat
LiveChat
Small-Business (45.3% of reviews)
Velaro
Velaro
Mid-Market (73.3% of reviews)
Entry Level Price
LiveChat
LiveChat
$16 per agent / month
Velaro
Velaro
Contact Vendor for Pricing

LiveChat vs Velaro

When assessing the two solutions, reviewers found LiveChat easier to use and set up. However, reviewers felt that administration of both products was equally easy, and preferred doing business with Velaro overall.

  • Reviewers felt that LiveChat meets the needs of their business better than Velaro.
  • When comparing quality of ongoing product support, reviewers felt that LiveChat is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of LiveChat over Velaro.
Categories
Shared Categories
LiveChat
LiveChat
Velaro
Velaro
LiveChat and Velaro are categorized as Live Chat
Unique Categories
LiveChat
LiveChat is categorized as Help Desk
Velaro
Velaro has no unique categories
Pricing
LiveChat
LiveChat Pricing
Starter
$16per agent / month
Team
$33per agent / month
Business
$50per agent/ month
Enterprise
Customper agent / month
Free Trial
Velaro
Velaro Pricing
Enterprise Omni
Contact Vendor for Pricing
Business Basic
$29.95/mo/agent
Smart Business
$99.95/mo/agent
Free Trial Unavailable
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Ratings
Meets Requirements
LiveChat
LiveChat
9.1
Responses: 627
Velaro
Velaro
8.7
Responses: 15
Ease of Use
LiveChat
LiveChat
9.3
Responses: 626
Velaro
Velaro
8.8
Responses: 15
Ease of Setup
LiveChat
LiveChat
9.1
Responses: 246
Velaro
Velaro
8.6
Responses: 12
Ease of Admin
LiveChat
LiveChat
9.2
Responses: 244
Velaro
Velaro
9.2
Responses: 12
Quality of Support
LiveChat
LiveChat
9.1
Responses: 578
Velaro
Velaro
8.9
Responses: 15
Ease of Doing Business With
LiveChat
LiveChat
9.1
Responses: 236
Velaro
Velaro
9.4
Responses: 12
Product Direction (% positive)
LiveChat
LiveChat
8.3
Responses: 623
Velaro
Velaro
7.7
Responses: 15
Features
Communication
Pop-up Chat
LiveChat
LiveChat
9.2
Responses: 289
Verified Feature
Velaro
Velaro
Not enough data available
Notifications
LiveChat
LiveChat
8.9
Responses: 294
Verified Feature
Velaro
Velaro
Not enough data available
Targeted Emails
LiveChat
LiveChat
8.5
Responses: 200
Velaro
Velaro
Not enough data available
In-App Messaging
LiveChat
LiveChat
8.8
Responses: 242
Verified Feature
Velaro
Velaro
Not enough data available
Co-Browsing
LiveChat
LiveChat
9.0
Responses: 7
Velaro
Velaro
Not enough data available
Internal Use
Customization
LiveChat
LiveChat
8.4
Responses: 266
Verified Feature
Velaro
Velaro
Not enough data available
Conversation Archiving
LiveChat
LiveChat
8.8
Responses: 271
Verified Feature
Velaro
Velaro
Not enough data available
Lead Development
LiveChat
LiveChat
8.6
Responses: 227
Verified Feature
Velaro
Velaro
Not enough data available
Knowledge Base
LiveChat
LiveChat
8.6
Responses: 234
Verified Feature
Velaro
Velaro
Not enough data available
Team Inbox
LiveChat
LiveChat
8.6
Responses: 219
Verified Feature
Velaro
Velaro
Not enough data available
Customer Profiles
LiveChat
LiveChat
8.5
Responses: 226
Verified Feature
Velaro
Velaro
Not enough data available
Reviewers' Company Size
Reviewers of LiveChat were most often representing companies in the Small-Business segment, while reviewers for Velaro were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
LiveChat
LiveChat
45.3%
Velaro
Velaro
6.7%
Mid-Market
(51-1000 emp.)
LiveChat
LiveChat
37.3%
Velaro
Velaro
73.3%
Enterprise
(> 1000 emp.)
LiveChat
LiveChat
17.4%
Velaro
Velaro
20.0%
Reviewers' Industry
LiveChat
LiveChat Industry
Computer Software
9.5%
Information Technology and Services
8.9%
Retail
5.3%
Internet
4.2%
Consumer Services
3.6%
Other
68.4%
Velaro
Velaro Industry
Marketing and Advertising
12.5%
Telecommunications
6.3%
Mining & Metals
6.3%
Insurance
6.3%
Information Technology and Services
6.3%
Other
62.5%
Reviews
Most Helpful Favorable Review
LiveChat
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Velaro
GE
Administrator in E-Learning

The staff are willing to help out and can respond very quickly to requests.

Most Helpful Critical Review
LiveChat
GW
Administrator in Wireless

Tech support was roughly 8 time zones away from our company and it took a week to get 1 question answered. Simple questions could get answered using their chat during regular work hours. More complex questions were more difficult to handle quickly.

Velaro
GC
User in Computer Software

Some features and customizations can seem overwhelming, which requires some training.

Discussions
LiveChat
LiveChat Discussions
How does LiveChat work when no one is available?
2 comments
Offical Response from LiveChat
When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your...Read more
Can one user respond to multiple chats concurrently?
2 comments
Offical Response from LiveChat
Each user can chat with up to 99 customers at the same time. Read more
Can I initiate a chat myself or do I need to have to wait for a customer to do it?
2 comments
Offical Response from LiveChat
You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a...Read more
Velaro
Velaro Discussions
Monty the Mongoose crying
Velaro has no discussions with answers
Screenshots
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