Introducing G2.ai, the future of software buying.Try now
Compare LiveChat and tawk.to 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
At a Glance
Market Segments
Small-Business (44.9% of reviews)
Small-Business (73.9% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Per Month
LiveChat
Star Rating
(763)4.5 out of 5
Market Segments
Small-Business (44.9% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing planstawk.to
Star Rating
(195)4.5 out of 5
Market Segments
Small-Business (73.9% of reviews)
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its "Co-Browsing" feature, allowing agents to navigate alongside customers, which enhances the support experience. In contrast, tawk.to's co-browsing functionality is noted to be less robust, with reviewers mentioning limitations in its effectiveness.
- Reviewers mention that LiveChat's "Response Automation" capabilities are highly rated, with a score of 9.2, making it easier for businesses to handle high volumes of inquiries efficiently. Tawk.to, while offering automation, has received lower feedback in this area, with users indicating that its automation features could be more intuitive.
- G2 users highlight LiveChat's superior "Ticket Creation User Experience" with a score of 9.2, which simplifies the process for agents. Conversely, tawk.to's ticket creation process has been described as less user-friendly, leading to some frustration among users.
- Users on G2 appreciate LiveChat's "Quality of Support" rating of 9.1, indicating a strong support team that is responsive and helpful. Tawk.to, with a lower score of 8.4, has received feedback suggesting that their support could be more accessible and timely.
- Reviewers say that LiveChat's "Customization" options are robust, allowing businesses to tailor the chat experience extensively, which is a significant advantage for branding. Tawk.to offers customization as well, but users report that it lacks the depth and flexibility found in LiveChat.
- Users report that LiveChat's "Mobile User Support" is rated at 9.1, making it a strong choice for businesses that require mobile functionality. Tawk.to's mobile support, while functional, has been noted to have some limitations, with users mentioning that the experience is not as seamless as LiveChat's.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
LiveChat
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
9.1
686
9.1
168
Ease of Use
9.3
685
9.1
168
Ease of Setup
9.0
267
9.2
83
Ease of Admin
9.1
261
9.1
77
Quality of Support
9.1
636
8.4
137
Has the product been a good partner in doing business?
9.0
253
9.0
66
Product Direction (% positive)
8.3
679
9.0
161
Features by Category
Ticket and Case Management
9.1
246
Not enough data
9.1
244
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Not enough data
Generative AI
6.4
6
Not enough data
7.2
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
264
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Not enough data
Platform
9.1
80
|
Verified
Not enough data
8.4
279
|
Verified
8.5
124
|
Verified
9.2
86
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
8.9
212
|
Verified
Not enough data
9.1
216
|
Verified
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
9
6.5
12
7.8
9
6.5
11
Feature Not Available
6.4
11
Communication
9.1
320
|
Verified
9.2
135
|
Verified
8.9
325
|
Verified
8.9
136
|
Verified
8.4
222
8.0
100
|
Verified
8.8
270
|
Verified
8.9
118
|
Verified
8.3
31
8.3
41
Internal Use
8.4
279
|
Verified
8.5
124
|
Verified
8.8
302
|
Verified
8.8
123
|
Verified
8.6
252
|
Verified
8.4
113
8.6
258
|
Verified
8.6
116
|
Verified
8.6
244
|
Verified
8.7
111
|
Verified
8.4
250
|
Verified
8.3
112
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and tawk.to are categorized as Live Chat
Unique Categories
LiveChat is categorized as Chatbots, Help Desk, Conversational Marketing, Conversational Support, Customer Self-Service, and Customer Service Automation
tawk.to has no unique categories
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.8%
Information Technology and Services
8.4%
Retail
6.0%
Financial Services
4.1%
Internet
3.8%
Other
69.0%
Computer Software
12.2%
Information Technology and Services
11.2%
Marketing and Advertising
8.5%
Internet
5.3%
Education Management
4.3%
Other
58.5%
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
What is tawk.to used for?
1 Comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
