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# LiveChat vs tawk.to Comparison - What are their main differences?

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Pricing

**LiveChat**
Free Trial

**$19.00** 100 Visitors Per Month · Starter

**$49.00** 400 Visitors Per Month · Team

**$79.00** 1000 Visitors Per Month · Business

**tawk.to**
Free Trial

**$0.00** · Basic

**Pricing Insights**
from reviews

Perceived Cost

**LiveChat**
$$$$$

**tawk.to**
$$$$$

Average Discount

**LiveChat**
8%

**tawk.to**
21%13% more

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
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Time to Implement

**LiveChat** 6 months
Based on 100 responses

**tawk.to** 6 months
Based on 100 responses

Return on Investment

**LiveChat** 6 months
Based on 100 responses

**tawk.to** 6 months
Based on 100 responses

 ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")

 ![tawk.to](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6ed2d77695b366716566a1c359273048/tawk-to.png "tawk.to")

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**Pros & Cons**
from reviews

**LiveChat**
[
Ease of Use (24)
](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635429&qs=pros-and-cons#reviews)[
Features (20)
](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361164&qs=pros-and-cons#reviews)[
Not Intuitive (7)
](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361076&qs=pros-and-cons#reviews)[
Chatbot Issues (6)
](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2289838&qs=pros-and-cons#reviews)

**tawk.to**
[
Ease of Use (8)
](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683139&qs=pros-and-cons#reviews)[
Features (4)
](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683237&qs=pros-and-cons#reviews)[
Chatbot Issues (2)
](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683408&qs=pros-and-cons#reviews)[
Limitations (2)
](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683498&qs=pros-and-cons#reviews)

Integrations

**LiveChat**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image")

BigCommerce

](https://www.g2.com/products/bigcommerce/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f06b20b852a8cb9a1da78d03a13e5b79/chatbot.png "Product Avatar Image")

ChatBot

](https://www.g2.com/products/chatbot/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e534e0cc2b2a60a9783e0657d56c0261/ecwid.png "Product Avatar Image")

Ecwid

](https://www.g2.com/products/ecwid/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71b3279994498356444c5ab8c8cb23ae/facebook.png "Product Avatar Image")

Facebook

](https://www.g2.com/products/facebook/reviews)[
View all
](https://www.g2.com/products/livechat/integrations)

**tawk.to**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d6b6650425eafc5c72f230cad744ad29/adobe-commerce-formerly-magento-commerce.png "Product Avatar Image")

Adobe Commerce (formerly...

](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image")

BigCommerce

](https://www.g2.com/products/bigcommerce/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2c1960a0c71bbff1ab43256a13ea5ccd/cayzu-help-desk.png "Product Avatar Image")

Cayzu Help Desk

](https://www.g2.com/products/cayzu-help-desk/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b2231a414cb9f3f7c194f65af32b723e/cloudflare-application-security-and-performance.png "Product Avatar Image")

Cloudflare Application...

](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews)[
View all
](https://www.g2.com/products/tawk-to/integrations)

Screenshots

**LiveChat**
 ![LiveChat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1574757/1-ChatWidget.png)

**tawk.to**
 ![tawk.to screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/40346/screenshot-2.png)

**Ratings**
from reviews

Meets Requirements

**LiveChat**

**9.1** /10

Based on 711 responses

**tawk.to**

**9.1** /10

Based on 174 responses

Ease of Use

**LiveChat**

**9.3** /10

Based on 710 responses

**tawk.to**

**9.0** /10

Based on 174 responses

Ease of Setup

**LiveChat**

**9.0** /10

Based on 290 responses

**tawk.to**

**9.0** /10

Based on 90 responses

Ease of Admin

**LiveChat**

**9.1** /10

Based on 280 responses

**tawk.to**

**9.0** /10

Based on 78 responses

Quality of Support

**LiveChat**

**9.1** /10

Based on 659 responses

**tawk.to**

**8.3** /10

Based on 141 responses

Has the product been a good partner in doing business?

**LiveChat**

**9.1** /10

Based on 272 responses

**tawk.to**

**8.9** /10

Based on 67 responses

Product Direction (% positive)

**LiveChat**

**8.3** /10

Based on 702 responses

**tawk.to**

**8.9** /10

Based on 167 responses

**Features**
ratings from reviews

Live Chat

**8.5** /10

Based on 412 responses

**8.1** /10

Based on 156 responses

Help Desk

**8.8** /10

Based on 440 responses

Not enough data

Customer Self-Service

**8.3** /10

Based on 9 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
44.5%

Mid-Market(51-1000 emp.)
37.6%

Enterprise(\> 1000 emp.)
17.9%

Small-Business(50 or fewer emp.)
44.5%

Mid-Market(51-1000 emp.)
37.6%

Enterprise(\> 1000 emp.)
17.9%

Small-Business(50 or fewer emp.)
73.3%

Mid-Market(51-1000 emp.)
22.1%

Enterprise(\> 1000 emp.)
4.6%

Small-Business(50 or fewer emp.)
73.3%

Mid-Market(51-1000 emp.)
22.1%

Enterprise(\> 1000 emp.)
4.6%

**Reviewers' Industry**

[![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")](https://www.g2.com/products/livechat/reviews)
LiveChat

Computer Software
8.8%

Information Technology and Services
8.6%

Retail
6.3%

Financial Services
3.9%

Internet
3.7%

Other
68.7%

[![tawk.to](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6ed2d77695b366716566a1c359273048/tawk-to.png "tawk.to")](https://www.g2.com/products/tawk-to/reviews)
tawk.to

Information Technology and Services
11.9%

Computer Software
11.3%

Marketing and Advertising
8.8%

Internet
5.2%

Education Management
4.1%

Other
58.8%

Alternatives

**LiveChat Alternatives**

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio")

[
Tidio
](/products/tidio/reviews)

 ![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson")

[
LivePerson
](/products/liveperson/reviews)

**tawk.to Alternatives**

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio")

[
Tidio
](/products/tidio/reviews)

 ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift")

[
Drift
](/products/drift/reviews)

## LiveChat vs tawk.to FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between LiveChat vs tawk.to?

LiveChat and tawk.to are both highly rated live chat platforms for small businesses, but LiveChat stands out for its advanced features and higher reviewer-cited support quality.

| [LiveChat](https://www.g2.com/products/livechat/reviews) | [tawk.to](https://www.g2.com/products/tawk-to/reviews) |
| --- | --- |
| 4.5/5 (810 reviews) | 4.5/5 (203 reviews) |
| Small-Business | Small-Business |
| 9.0 | 9.0 |
| 9.1 | 8.4 |
| Ease of Use (24 all-time mentions) | Ease of Use (6 all-time mentions) |

### How do the pricing models of LiveChat and tawk.to compare?

LiveChat and tawk.to are rated at parity for value, with both products receiving strong satisfaction scores for price and cost.

- **LiveChat:** In recent reviews, buyers note that LiveChat offers robust features but mention that advanced capabilities can feel expensive for smaller teams.
- **tawk.to:** Reviewers consistently highlight tawk.to's affordability, with many citing its free plan and cost-effectiveness as a major advantage.
- **Switching reasons:** Several reviewers mention switching to tawk.to specifically for its free pricing model and to reduce operational costs.

### What are the best alternatives to LiveChat and tawk.to?

The top three alternatives to LiveChat and tawk.to are Zendesk for Customer Service, Fin, and Tidio.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [LiveChat](https://www.g2.com/products/livechat/reviews) | 4.5/5 (810 reviews) | Small-Business | Advanced features can be expensive for small teams | Ease of Use (24 all-time mentions) |
| [tawk.to](https://www.g2.com/products/tawk-to/reviews) | 4.5/5 (203 reviews) | Small-Business | Free plan and cost-effectiveness highlighted | Affordability and Ease of Use |
| [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7034 reviews) | Mid-Market | — | Comprehensive customer service suite |
| [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | Automation and AI-driven support |
| [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5 (1959 reviews) | Small-Business | — | Ease of use and quick setup |

### Which Live Chat features should I prioritize when comparing LiveChat and tawk.to?

Buyers should prioritize Ease of Use, Integrations, Automation, Customization, and Customer Support when comparing LiveChat and tawk.to.

- **Ease of Use:** LiveChat (24 all-time mentions), tawk.to (6 all-time mentions)
- **Integrations:** LiveChat (13 all-time mentions), tawk.to (1 recent mention)
- **Automation:** LiveChat (10 all-time mentions), tawk.to (recent reviews cite basic automation)
- **Customization:** LiveChat (7 all-time mentions), tawk.to (recent reviews note limited customization)
- **Customer Support:** LiveChat (11 all-time mentions), tawk.to (recent reviews cite support as adequate but less robust)

### What are the pros and cons of LiveChat vs tawk.to?

LiveChat's headline strength is its advanced features and support quality, while tawk.to's is its affordability and ease of use.

- **LiveChat strengths:** Ease of Use (24 all-time mentions), Features (20), Live Chat (19), Helpful (16), Easy Setup (14), Integrations (13), Automation (10), Customization (7), Customer Support (11)
- **LiveChat trade-offs:** Not Intuitive (7), Chatbot Issues (6), Advanced features can be expensive for small teams, Pricing structure changes noted as frustrating
- **tawk.to strengths:** Affordability (2), Ease of Use (6), Easy Setup (3), Features (2), Simple (2), Integrations (1), Helpful (1)
- **tawk.to trade-offs:** Limited Features (2), Chatbot Issues (2), Limited Customization (1), Inadequate Reporting (1), Basic analytics and reporting, Some reviewers cite quality issues

### Is LiveChat or tawk.to better for small businesses?

tawk.to is the stronger fit for small businesses, with reviewers consistently highlighting its free pricing and ease of use for small teams.

- **LiveChat:** Small-Business segment; reviewers note robust features but mention higher costs as a challenge for smaller teams.
- **tawk.to:** Small-Business segment; reviewers consistently cite affordability, free plan, and ease of use as key benefits for small businesses.

### Which Live Chat platform has better integrations?

LiveChat is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts.

- **LiveChat:** Facebook (25 all-time mentions), ChatBot (24 all-time mentions), integrations cited in 13 reviews
- **tawk.to:** Integrations mentioned in recent reviews, but with fewer all-time mentions and less detail on specific third-party tools

### How do LiveChat and tawk.to compare on customer support?

LiveChat outperforms tawk.to on Quality of Support, with a 0.7-point advantage (9.1 vs 8.4).

- **LiveChat:** Reviewers frequently praise LiveChat's support team for responsiveness and helpfulness, with 11 all-time mentions of customer support and multiple recent reviews citing excellent support experiences.
- **tawk.to:** Support is described as adequate in recent reviews, but some reviewers note limitations and less robust experiences compared to LiveChat.

### Which is easier to implement, LiveChat or tawk.to?

LiveChat and tawk.to are rated at parity for Ease of Setup, both scoring 9.0, with reviewers describing both as easy to implement.

- **LiveChat:** Recent reviews highlight quick and straightforward setup, well-organized documentation, and easy website integration.
- **tawk.to:** Reviewers consistently describe tawk.to as simple to set up, with the chat widget easily added to websites and minimal training required.

### Which product has better Website?

LiveChat is favored for Website, with more reviewer-cited strengths and higher all-time mention counts for website-related features.

- **LiveChat:** Website features and integrations are cited in 13 reviews, with 24 all-time mentions for Ease of Use and 19 for Live Chat, supporting strong website performance.
- **tawk.to:** Website functionality is positively mentioned in recent reviews, with 6 all-time mentions for Ease of Use and reviewers noting its effectiveness for website chat.