Compare LiveChat and Sendbird

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LiveChat
LiveChat
(806)
4.4 out of 5
LiveChat
By Text
Sendbird
Sendbird
(124)
4.6 out of 5
Sendbird
By Sendbird
At a Glance
LiveChat
LiveChat
Star Rating
(806)4.4 out of 5
Market Segments
Small-Business (44.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plans
Sendbird
Sendbird
Star Rating
(124)4.6 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Trial is available
Browse all 2 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that LiveChat excels in user-friendliness, with many users highlighting its intuitive interface. One user mentioned, "I love how easy it is to chat with our customers," which reflects the platform's focus on enhancing customer interactions.
  • Users say that Sendbird offers robust API capabilities, making it a favorite among analysts and developers. A user noted, "I'm a big fan of the Sendbird API!" indicating that its documentation and integration options are well-received, especially for those looking to customize their experience.
  • Reviewers mention that LiveChat provides excellent customer support, with one user praising the combination of technology and personal assistance: "customer support is excellent using their own technology with the support of a person when additional assistance is needed." This highlights the platform's commitment to user satisfaction.
  • According to verified reviews, Sendbird shines in its messaging management capabilities, with users appreciating the ease of identifying messages from different client groups. One user stated, "What I really like about Sendbird is the easiness to manage and identify different messages," showcasing its effectiveness in handling complex communication needs.
  • G2 reviewers report that both platforms have similar scores for ease of setup and administration, but LiveChat's recent feedback emphasizes its straightforward onboarding process, making it easier for new users to get started quickly.
  • Users say that while both platforms meet their requirements well, Sendbird's reporting features are particularly praised for their depth and reliability. A user mentioned, "It is simple, deep in details, always ready for reports," indicating that Sendbird is a strong choice for businesses that rely heavily on data analysis.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Browse all 3 pricing plans
Sendbird
Sendbird AI Agent
Contact Us
10000 Conversation based pricing
Browse all 2 pricing plans
Free Trial
LiveChat
Free Trial is available
Sendbird
Free Trial is available
Ratings
Meets Requirements
9.1
704
9.1
105
Ease of Use
9.3
703
9.2
109
Ease of Setup
9.0
283
9.0
94
Ease of Admin
9.1
274
9.1
59
Quality of Support
9.1
652
9.2
104
Has the product been a good partner in doing business?
9.1
266
9.1
58
Product Direction (% positive)
8.3
696
9.1
107
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
8.8
439
Not enough data
Ticket and Case Management
9.2
248
Not enough data
9.1
245
Not enough data
9.0
239
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Not enough data
Generative AI
6.4
6
Not enough data
7.2
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
269
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Not enough data
Platform
9.1
82
|
Verified
Not enough data
8.4
281
|
Verified
8.9
50
9.2
88
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
9.1
217
|
Verified
Not enough data
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Push NotificationHide 14 FeaturesShow 14 Features
Not enough data
7.2
20
Campaigns
Not enough data
8.0
19
Not enough data
6.9
19
Not enough data
6.7
19
Not enough data
Feature Not Available
Not enough data
7.0
19
Analytics
Not enough data
7.2
19
Not enough data
7.2
19
Optimization
Not enough data
Feature Not Available
Not enough data
7.8
19
Not enough data
7.8
19
Not enough data
6.9
19
Agentic AI - Push Notification
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
7.7
5
Communication Platform as a Service (CPaaS)Hide 6 FeaturesShow 6 Features
Not enough data
8.6
70
Functionality
Not enough data
8.7
68
Not enough data
8.7
68
Not enough data
8.6
64
Support
Not enough data
8.4
67
Not enough data
8.1
65
Not enough data
9.0
67
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bot PlatformsHide 9 FeaturesShow 9 Features
Not enough data
7.8
6
Generative AI
Not enough data
7.2
6
Not enough data
8.3
6
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.5
400
8.4
51
Generative AI
7.4
9
7.4
39
7.5
8
7.6
39
Feature Not Available
7.6
32
Communication
9.2
329
|
Verified
Feature Not Available
8.9
327
|
Verified
8.9
48
8.4
221
Feature Not Available
8.8
269
|
Verified
9.3
49
8.3
30
Feature Not Available
Internal Use
8.4
281
|
Verified
8.9
50
8.8
303
|
Verified
8.5
46
8.6
254
|
Verified
8.1
47
8.6
259
|
Verified
8.5
45
8.6
244
|
Verified
8.7
46
8.4
249
|
Verified
8.7
45
Customer Self-ServiceHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Commerce PlatformsHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
8.7
13
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.5
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.9
12
Not enough data
8.5
12
Not enough data
8.5
12
Not enough data
9.0
12
Automation
Not enough data
8.6
13
Not enough data
8.8
12
Not enough data
8.7
13
Autonomy
Not enough data
8.9
12
Not enough data
8.6
12
Not enough data
8.2
12
Not enough data
8.9
12
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat
LiveChat
Sendbird
Sendbird
LiveChat and Sendbird are categorized as Live Chat
Unique Categories
LiveChat
Sendbird
Reviews
Reviewers' Company Size
LiveChat
LiveChat
Small-Business(50 or fewer emp.)
44.7%
Mid-Market(51-1000 emp.)
37.5%
Enterprise(> 1000 emp.)
17.9%
Sendbird
Sendbird
Small-Business(50 or fewer emp.)
32.5%
Mid-Market(51-1000 emp.)
48.7%
Enterprise(> 1000 emp.)
18.8%
Reviewers' Industry
LiveChat
LiveChat
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.3%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Sendbird
Sendbird
Computer Software
13.7%
Health, Wellness and Fitness
11.1%
Food & Beverages
6.0%
Consumer Services
6.0%
Real Estate
6.0%
Other
57.3%
Alternatives
LiveChat
LiveChat Alternatives
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Fin
Fin
Add Fin
Tidio
Tidio
Add Tidio
LivePerson
LivePerson
Add LivePerson
Sendbird
Sendbird Alternatives
Stream
Stream
Add Stream
Twilio
Twilio
Add Twilio
CometChat
CometChat
Add CometChat
Fin
Fin
Add Fin
Discussions
LiveChat
LiveChat Discussions
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we...Read more
How does LiveChat work when no one is available?
3 Comments
Official Response from LiveChat
When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your...Read more
Can one user respond to multiple chats concurrently?
3 Comments
Official Response from LiveChat
Each user can chat with up to 99 customers at the same time. Read more
See all discussions
Sendbird
Sendbird Discussions
Monty the Mongoose crying
Sendbird has no discussions with answers
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Ask Sendbird a QuestionContact Sendbird

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LiveChat
LiveChat
Sendbird
Sendbird