Introducing G2.ai, the future of software buying.Try now
Compare LiveChat and Re:amaze 
Featured Products
At a Glance
Market Segments
Small-Business (44.7% of reviews)
Small-Business (80.9% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
$29 per agent / month
LiveChat
Star Rating
(775)4.5 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansRe:amaze
Star Rating
(139)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plansLiveChat vs Re:amaze
When assessing the two solutions, reviewers found LiveChat easier to use and set up. However, Re:amaze is easier to administer. Reviewers also preferred doing business with Re:amaze overall.
- Reviewers felt that Re:amaze meets the needs of their business better than LiveChat.
- When comparing quality of ongoing product support, reviewers felt that Re:amaze is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Re:amaze over LiveChat.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Free Trial
LiveChat
Free Trial is available
Re:amaze
Free Trial is available
Ratings
Meets Requirements
9.1
691
9.2
121
Ease of Use
9.3
690
9.0
123
Ease of Setup
9.0
271
8.9
76
Ease of Admin
9.1
263
9.4
77
Quality of Support
9.1
640
9.4
116
Has the product been a good partner in doing business?
9.0
255
9.6
76
Product Direction (% positive)
8.3
684
9.2
121
Features by Category
Ticket and Case Management
9.2
248
9.3
66
|
Verified
9.1
245
9.3
67
|
Verified
9.0
238
9.0
67
|
Verified
9.2
253
8.9
60
|
Verified
8.5
156
8.8
40
|
Verified
9.0
231
8.6
67
|
Verified
9.1
230
9.1
58
|
Verified
8.9
142
|
Verified
8.9
29
|
Verified
Generative AI
6.4
6
Not enough data
7.2
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
9.1
54
|
Verified
9.3
232
|
Verified
9.3
64
|
Verified
9.4
267
|
Verified
9.3
67
|
Verified
8.9
222
|
Verified
8.8
63
|
Verified
8.5
108
Feature Not Available
Platform
9.1
80
|
Verified
9.1
49
|
Verified
8.4
279
|
Verified
8.5
68
|
Verified
9.2
86
|
Verified
9.2
52
|
Verified
8.9
73
|
Verified
9.2
46
|
Verified
8.9
212
|
Verified
9.1
57
|
Verified
9.1
216
|
Verified
8.8
61
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Not enough data
Communication
9.1
320
|
Verified
9.6
59
|
Verified
8.9
325
|
Verified
9.4
59
|
Verified
8.4
221
9.1
26
|
Verified
8.8
269
|
Verified
9.3
39
|
Verified
8.3
30
Not enough data
Internal Use
8.4
279
|
Verified
8.5
68
|
Verified
8.8
301
|
Verified
9.4
56
|
Verified
8.6
251
|
Verified
9.0
34
|
Verified
8.6
257
|
Verified
9.3
49
|
Verified
8.6
243
|
Verified
9.5
46
|
Verified
8.4
249
|
Verified
8.8
48
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.1
47
Not enough data
9.0
48
Feature Not Available
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.2(won by default)
38
Not enough data
9.2(won by default)
43
Not enough data
9.0(won by default)
38
Channels
Not enough data
9.5(won by default)
56
Not enough data
8.9(won by default)
57
Not enough data
9.3(won by default)
53
Not enough data
9.3(won by default)
23
Not enough data
9.2(won by default)
30
Insight
Not enough data
8.6(won by default)
27
Not enough data
9.1(won by default)
37
Not enough data
9.0(won by default)
38
Not enough data
9.5(won by default)
44
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and Re:amaze are categorized as Live Chat, Help Desk, and Customer Self-Service
Unique Categories
LiveChat is categorized as Chatbots, Conversational Marketing, Conversational Support, Customer Service Automation, and Conversational Commerce Platforms
Re:amaze is categorized as Social Customer Service and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.0%
Financial Services
4.0%
Internet
3.8%
Other
68.7%
Retail
19.1%
Consumer Electronics
6.6%
Apparel & Fashion
6.6%
Sporting Goods
5.9%
Consumer Goods
5.1%
Other
56.6%
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
What is Re:amaze's pricing?
1 Comment
Official Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages.
1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
What is Re:amaze's free trial policy?
1 Comment
Official Response from Re:amaze
All Re:amaze accounts come with a standard 14-day no obligation free trial. During the free trial, you'll have access to all features from Re:amaze Basic,...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
