# LiveChat vs Pure Chat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LiveChat excels in providing a comprehensive system with numerous add-on modules, making it easier for businesses to track and convert leads. Users appreciate how it transforms customer support into a revenue-driving function through real-time interactions and improved response times.
- **Users say** that Pure Chat offers an intuitive and easy-to-use interface, which simplifies the setup process. Reviewers highlight features like live monitoring of websites and the ability to download reports, making it a practical choice for small businesses looking for straightforward functionality.
- **According to verified reviews** , LiveChat stands out for its robust support features, including canned responses and engagement tools that streamline the support process. Users have noted that these features, combined with great customer support, significantly enhance their efficiency in handling inquiries.
- **Reviewers mention** that while Pure Chat provides valuable visitor information, such as location and OS details, it may not offer the same depth of analytics and automation as LiveChat. This can be a drawback for businesses seeking to leverage data for more strategic customer engagement.
- **G2 reviewers highlight** that LiveChat's quality of support is notably higher, with users praising the responsiveness and helpfulness of the support team. This aspect is crucial for businesses that rely on timely assistance to resolve customer issues effectively.
- **Users express** that while Pure Chat is effective for basic needs, it may lack some advanced features like targeted emails and co-browsing capabilities that LiveChat offers. This difference can impact businesses that require more sophisticated tools for customer interaction and lead development.



---
## Frequently Asked Questions

### What is the difference between LiveChat vs Pure Chat?

LiveChat stands out for its higher G2 rating, larger review volume, and stronger reviewer-cited strengths in features and support compared to Pure Chat.

| [LiveChat](https://www.g2.com/products/livechat/reviews) | [Pure Chat](https://www.g2.com/products/pure-chat/reviews) |
| --- | --- |
| 4.5/5 (810 reviews) | 4.4/5 (207 reviews) |
| Small-Business | Small-Business |
| 9.0 | 9.2 |
| 9.1 | 8.8 |
| Features (20 all-time mentions) | Ease of Use (recent reviews) |



### How do the pricing models of LiveChat and Pure Chat compare?

LiveChat is rated higher for value, with a stronger Price/Cost satisfaction score than Pure Chat.

- **LiveChat:** In recent reviews, several reviewers note that LiveChat's advanced features and automation justify its cost, though some mention higher pricing for small teams.
- **Pure Chat:** Reviewers highlight Pure Chat as an inexpensive solution, especially valued for its low cost across multiple websites, but some express dissatisfaction with the lack of a free tier and limited automation.
- **Switching reasons:** Reviewers mention switching to LiveChat for more robust features and automation, while Pure Chat is chosen for affordability and simplicity.



### What are the best alternatives to LiveChat and Pure Chat?

The top three alternatives to LiveChat and Pure Chat are Zendesk for Customer Service, Fin, and Olark.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [LiveChat](https://www.g2.com/products/livechat/reviews) | 4.5/5 (810 reviews) | Small-Business | Some reviewers cite higher pricing for advanced features | Features (20 all-time mentions) |
| [Pure Chat](https://www.g2.com/products/pure-chat/reviews) | 4.4/5 (207 reviews) | Small-Business | Inexpensive solution, but some want a free tier | Ease of Use (recent reviews) |
| [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7034 reviews) | Mid-Market | — | Comprehensive support platform |
| [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | Automation and AI capabilities |
| [Olark](https://www.g2.com/products/olark/reviews) | 4.3/5 (224 reviews) | Small-Business | — | Simple live chat functionality |



### Which Live Chat features should I prioritize when comparing LiveChat and Pure Chat?

Buyers should prioritize ease of use, ease of setup, quality of support, features, and integrations when comparing LiveChat and Pure Chat.

- **Ease of Use:** LiveChat scores 9.3, Pure Chat 9.2; LiveChat has 24 all-time mentions for ease of use.
- **Ease of Setup:** LiveChat scores 9.0, Pure Chat 9.2; LiveChat has 14 all-time mentions for easy setup.
- **Quality of Support:** LiveChat scores 9.1, Pure Chat 8.8; LiveChat has 11 all-time mentions for customer support.
- **Features:** LiveChat has 20 all-time mentions for features, while Pure Chat is cited for basic feature coverage in recent reviews.
- **Integrations:** LiveChat has 13 all-time mentions for integrations, including Facebook and ChatBot; Pure Chat is cited for integrations with platforms like Zoho and HubSpot in recent reviews.



### What are the pros and cons of LiveChat vs Pure Chat?

LiveChat's headline strength is its robust feature set, while Pure Chat's is its ease of use and affordability.

- **LiveChat strengths:** Features (20 all-time mentions), ease of use (24), integrations (13), automation (10), customer support (11), easy setup (14), customization (7), efficiency (9), and user interface (9).
- **LiveChat trade-offs:** Higher pricing for advanced features, some reviewers cite chatbot issues (6 all-time mentions), and occasional complexity in integrations.
- **Pure Chat strengths:** Ease of use, easy setup, affordability, and user interface are highlighted in recent reviews.
- **Pure Chat trade-offs:** Limited automation, basic feature set, some reviewers mention bugs, inadequate reporting, and lack of a free tier in recent reviews.



### Is LiveChat or Pure Chat better for small businesses?

LiveChat is the better fit for small businesses, supported by its largest segment and reviewer sentiment.

- **LiveChat:** Small-Business is the largest segment, with reviewers praising its ease of use, setup, and support for small teams.
- **Pure Chat:** Small-Business is also the largest segment, with reviewers highlighting its affordability and simplicity for small business needs.



### Which Live Chat platform has better integrations?

LiveChat is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts.

- **LiveChat:** Integrations with Facebook (25 all-time mentions) and ChatBot (24 all-time mentions) are frequently cited by reviewers.
- **Pure Chat:** Integrations with Zoho, HubSpot, and Mailchimp are mentioned in recent reviews, but without high all-time mention counts.



### How do LiveChat and Pure Chat compare on customer support?

LiveChat and Pure Chat are close on Quality of Support, with LiveChat scoring 9.1 and Pure Chat 8.8, a difference below the materiality threshold.

- **LiveChat:** Reviewers consistently praise responsive and helpful support, with 11 all-time mentions for customer support.
- **Pure Chat:** Support is described as adequate in recent reviews, though some mention slow or unresponsive experiences.



### Which is easier to implement, LiveChat or Pure Chat?

Pure Chat and LiveChat are at parity on Ease of Setup, with scores of 9.2 and 9.0 respectively, both described as easy to implement by reviewers.

- **LiveChat:** Reviewers highlight quick and straightforward setup, with 14 all-time mentions for easy setup and frequent praise for clear documentation.
- **Pure Chat:** Reviewers describe setup as super easy, requiring minimal steps to get started and customize the chat box.



### Which product has better Website?

LiveChat is rated higher for Website, the most frequently mentioned feature across both products' reviews.

- **LiveChat:** Website is cited in 19 all-time mentions for live chat, with a 9.3 Ease of Use score and 9.0 Ease of Setup score.
- **Pure Chat:** Website is highlighted in recent reviews for ease of use and setup, with a 9.2 Ease of Use score and 9.2 Ease of Setup score.



| | LiveChat | Pure Chat | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 812 | 207 | 
| **Largest Market Segment** | Small-Business (44.4% of reviews) | Small-Business (57.4% of reviews) | 
| **Entry Level Price** | $19.00 100 Visitors Per Month | 100% Free | 

---
## Top Pros & Cons

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

### Pure Chat

Pros:
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

Cons:
- Bugs (1 reviews)
- Inadequate Reporting (1 reviews)

---
## Ratings Comparison
| Rating | LiveChat | Pure Chat | 
|---|---|---|
  | **Meets Requirements** | 9.1 (708 reviews) | 8.8 (190 reviews) | 
  | **Ease of Use** | 9.3 (707 reviews) | 9.2 (191 reviews) | 
  | **Ease of Setup** | 9.0 (287 reviews) | 9.2 (77 reviews) | 
  | **Ease of Admin** | 9.1 (277 reviews) | 9.1 (75 reviews) | 
  | **Quality of Support** | 9.1 (656 reviews) | 8.8 (174 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (269 reviews) | 9.2 (72 reviews) | 
  | **Product Direction (% positive)** | 8.3 (700 reviews) | 9.0 (189 reviews) | 

---
## Pricing

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

### Pure Chat

#### Entry-Level Pricing

Plan: Free

Price: 100% Free

Description: Unlimited use of Pure Chat's core live chat features, including unlimited users/operators and unlimited chats

Key Features:
- Unlimited Users/Operators
- Unlimited Chats
- Use on Up to 3 Websites

[Browse all 2 editions](https://www.g2.com/products/pure-chat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Artificial Intelligence

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Pure Chat** | N/A | N/A |

#### Additional Functionality

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | 8.8/10 | 440 |
| **Pure Chat** | N/A | N/A |

#### Ticket and Case Management

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (248 reviews) | Not enough data | 
| **Ticket response user experience** | 9.1 (245 reviews) | Not enough data | 
| **Workflow** | 9.0 (239 reviews) | Not enough data | 
| **Response Automation** | 9.2 (253 reviews) | Not enough data | 
| **SLA Management** | 8.5 (156 reviews) | Not enough data | 
| **Attachments/Screencasts** | 9.0 (231 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.1 (230 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.9 (142 reviews) ✓ Verified | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **AI Text Generation** | 6.4 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (6 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Customer Portal** | 9.2 (220 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.3 (232 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.4 (269 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.9 (222 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.5 (108 reviews) | Not enough data | 
| **Video Chat** | Not enough data | Not enough data | 

#### Platform

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Mobile User Support** | 9.1 (82 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.4 (281 reviews) ✓ Verified | 8.2 (72 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.2 (88 reviews) ✓ Verified | Not enough data | 
| **Third-Party Integrations** | 8.9 (73 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 9.0 (213 reviews) ✓ Verified | Not enough data | 
| **Activity Dashboard** | 9.1 (217 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Pure Chat** | N/A | N/A |

#### Messenger

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Video Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Channels

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Social Media Integration** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 
| **Multi-Channel Marketing** | Not enough data | Not enough data | 

#### Customers

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Audience Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 
| **Customer Service Analytics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Customizable Fields** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Human Handover** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Product Recommendations** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Appointment Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Lead Distribution** | Not enough data | Not enough data | 
| **Campaign Segmentation** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Real-time Conversations** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **One-to-One Messaging** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Group Messaging** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Email Automation** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Pure Chat** | N/A | N/A |

#### Responses

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 
| **Augmented Analytics** | Not enough data | Not enough data | 
| **Proactive Chat** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Customer Surveys** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Pre-Configured Bot** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Code-free Development** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **For Sales/Marketing** | Not enough data | Not enough data | 
| **Contextual Guidance** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Query Suggestions** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Pure Chat** | N/A | N/A |

#### Conversational Platform

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Pure Chat** | N/A | N/A |

#### Customer Support

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 

#### Automation

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Customer Communication** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | 8.5/10 | 404 |
| **Pure Chat** | 8.3/10 | 86 |

#### Generative AI

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **AI Text Generation** | 7.7 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (9 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Communication

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Pop-up Chat** | 9.2 (330 reviews) ✓ Verified | 9.1 (80 reviews) ✓ Verified | 
| **Notifications** | 8.9 (328 reviews) ✓ Verified | 8.7 (79 reviews) ✓ Verified | 
| **Targeted Emails** | 8.4 (221 reviews) | 7.1 (8 reviews) | 
| **In-App Messaging** | 8.8 (269 reviews) ✓ Verified | 8.8 (7 reviews) | 
| **Co-Browsing** | 8.3 (30 reviews) | 8.1 (7 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-time Consumer-facing Chat** | Not enough data | Not enough data | 

####  Internal Use

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Customization ** | 8.4 (281 reviews) ✓ Verified | 8.2 (72 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.8 (305 reviews) ✓ Verified | 8.5 (70 reviews) ✓ Verified | 
| **Lead Development** | 8.6 (255 reviews) ✓ Verified | 7.9 (62 reviews) ✓ Verified | 
| **Knowledge Base** | 8.6 (259 reviews) ✓ Verified | 8.9 (6 reviews) | 
| **Team Inbox ** | 8.6 (244 reviews) ✓ Verified | 8.3 (8 reviews) | 
| **Customer Profiles** | 8.4 (249 reviews) ✓ Verified | 8.0 (63 reviews) ✓ Verified | 

#### Additional Functionality

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Offline Form** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | 8.3/10 | 8 |
| **Pure Chat** | N/A | N/A |

#### Generative AI

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | 8.3 (5 reviews) | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Pure Chat** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | LiveChat | Pure Chat | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to LiveChat (7):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | LiveChat | Pure Chat | 
|---|---|---|
| **Small-Business** | 44.4% | 57.4% | 
| **Mid-Market** | 37.6% | 31.4% | 
| **Enterprise** | 17.9% | 11.3% | 

### By Industry

#### LiveChat

- **Computer Software:** 8.8%
- **Information Technology and Services:** 8.7%
- **Retail:** 6.3%
- **Financial Services:** 3.9%
- **Internet:** 3.7%
- **Education Management:** 3.5%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.2%

#### Pure Chat

- **Computer Software:** 5.9%
- **Financial Services:** 5.4%
- **Higher Education:** 5.4%
- **Retail:** 4.9%
- **Information Technology and Services:** 4.9%
- **Marketing and Advertising:** 3.9%
- **Consumer Services:** 3.4%
- **Medical Devices:** 3.4%
- **Consumer Goods:** 3.4%
- **Hospital & Health Care:** 3.4%
- **Other:** 55.9%

---
## Alternatives

### Alternatives to LiveChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7075 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3912 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1962 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (502 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3771 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1537 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)

### Alternatives to Pure Chat

- [Olark](https://www.g2.com/products/olark/reviews) — 4.3/5 stars (224 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3912 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [tawk.to](https://www.g2.com/products/tawk-to/reviews) — 4.5/5 stars (203 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1537 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [Velaro](https://www.g2.com/products/velaro/reviews) — 4.1/5 stars (17 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1962 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3771 reviews)

---
## Top Discussions

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

### Pure Chat

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/livechat-vs-pure-chat)