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At a Glance
Market Segments
Small-Business (44.8% of reviews)
Small-Business (57.1% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
100% Free
LiveChat
Star Rating
(772)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansPure Chat
Star Rating
(206)4.3 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
100% Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its "Co-Browsing" feature, which allows agents to navigate alongside customers in real-time, enhancing the support experience. In contrast, Pure Chat's co-browsing functionality is rated lower, with reviewers mentioning it could be improved for better user interaction.
- Reviewers mention that LiveChat's "Ticket Creation User Experience" is highly rated at 9.2, making it intuitive for agents to manage customer inquiries. Pure Chat, while still effective, has a slightly lower rating, indicating that users find it less streamlined in this area.
- G2 users highlight LiveChat's superior "Quality of Support" with a score of 9.1, suggesting that their customer service is responsive and helpful. Pure Chat, on the other hand, has a lower score of 8.8, with some users expressing concerns about the timeliness of support responses.
- Users on G2 report that LiveChat's "Customization" options are robust, allowing businesses to tailor the chat experience extensively. Pure Chat's customization features are rated lower, with reviewers mentioning that they offer fewer options for personalizing the chat interface.
- Reviewers say that LiveChat's "Response Automation" feature is particularly strong, scoring 9.2, which helps in efficiently managing customer queries. Pure Chat's automation capabilities are rated lower, indicating that users may find it less effective in handling repetitive inquiries.
- Users say that LiveChat's "Knowledge Base" integration is a standout feature, providing easy access to information for both agents and customers. Pure Chat's knowledge base functionality is rated higher at 9.0, but users mention that it lacks some of the advanced features found in LiveChat.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Pure Chat
Free
100% Free
Unlimited use of Pure Chat's core live chat features, including unlimited users/operators and unlimited chats
- Unlimited Users/Operators
- Unlimited Chats
- Use on Up to 3 Websites
Free Trial
LiveChat
Free Trial is available
Pure Chat
Free Trial is available
Ratings
Meets Requirements
9.1
690
8.9
189
Ease of Use
9.3
689
9.2
190
Ease of Setup
9.0
271
9.2
76
Ease of Admin
9.1
263
9.1
74
Quality of Support
9.1
639
8.8
173
Has the product been a good partner in doing business?
9.0
255
9.2
71
Product Direction (% positive)
8.3
683
9.0
189
Features by Category
Ticket and Case Management
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Not enough data
Generative AI
6.4
6
Not enough data
7.2
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
267
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Not enough data
Platform
9.1
80
|
Verified
Not enough data
8.4
279
|
Verified
8.2
72
|
Verified
9.2
86
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
8.9
212
|
Verified
Not enough data
9.1
216
|
Verified
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
10
Not enough data
7.8
9
Not enough data
Feature Not Available
Not enough data
Communication
9.1
320
|
Verified
9.1
79
|
Verified
8.9
325
|
Verified
8.7
79
|
Verified
8.4
222
7.1
8
8.8
270
|
Verified
8.8
7
8.3
31
8.1
7
Internal Use
8.4
279
|
Verified
8.2
72
|
Verified
8.8
302
|
Verified
8.5
70
|
Verified
8.6
252
|
Verified
7.9
62
|
Verified
8.6
258
|
Verified
8.9
6
8.6
244
|
Verified
8.1
7
8.4
250
|
Verified
8.0
63
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and Pure Chat are categorized as Live Chat
Unique Categories
LiveChat is categorized as Chatbots, Help Desk, Conversational Marketing, Conversational Support, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
Pure Chat has no unique categories
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pure Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Computer Software
5.9%
Higher Education
5.4%
Financial Services
5.4%
Information Technology and Services
4.9%
Retail
4.4%
Other
73.9%
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
Pure Chat has no discussions with answers
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