Link copied to clipboard # LiveChat vs Pure Chat Comparison - What are their main differences? Share [ Export ](/compare/livechat/pure-chat/export.csv) LiveChatPure Chat[+ Add Product](#) Pricing **LiveChat** Free Trial **$19.00** 100 Visitors Per Month · Starter **Pure Chat** Free Trial **$39.00** per\_user Per Month · Basic **Pricing Insights** from reviews Time to Implement **LiveChat** 1 month Based on 37 responses **Pure Chat** 1 month Based on 44 responses Return on Investment **LiveChat** 9 months Based on 30 responses **Pure Chat** 6 months3 months sooner Based on 26 responses Perceived Cost **LiveChat** $$$$$ **Pure Chat** $$$$$ Average Discount **LiveChat** 8%2% more **Pure Chat** 6% ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") ![Pure Chat](https://images.g2crowd.com/uploads/product/hd_favicon/1487565883/pure-chat.svg "Pure Chat") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **LiveChat** [ Ease of Use (24) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635429&qs=pros-and-cons#reviews)[ Features (20) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361164&qs=pros-and-cons#reviews)[ Not Intuitive (7) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361076&qs=pros-and-cons#reviews)[ Chatbot Issues (6) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2289838&qs=pros-and-cons#reviews) **Pure Chat** [ Features (2) ](https://www.g2.com/products/pure-chat/reviews?filters%5Bsentiment_snippet%5D=1613113&qs=pros-and-cons#reviews)[ Ease of Use (1) ](https://www.g2.com/products/pure-chat/reviews?filters%5Bsentiment_snippet%5D=2315297&qs=pros-and-cons#reviews)[ Bugs (1) ](https://www.g2.com/products/pure-chat/reviews?filters%5Bsentiment_snippet%5D=2315308&qs=pros-and-cons#reviews)[ Inadequate Reporting (1) ](https://www.g2.com/products/pure-chat/reviews?filters%5Bsentiment_snippet%5D=2315317&qs=pros-and-cons#reviews) Integrations **LiveChat** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image") BigCommerce ](https://www.g2.com/products/bigcommerce/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f06b20b852a8cb9a1da78d03a13e5b79/chatbot.png "Product Avatar Image") ChatBot ](https://www.g2.com/products/chatbot/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e534e0cc2b2a60a9783e0657d56c0261/ecwid.png "Product Avatar Image") Ecwid ](https://www.g2.com/products/ecwid/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71b3279994498356444c5ab8c8cb23ae/facebook.png "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ View all ](https://www.g2.com/products/livechat/integrations) **Pure Chat** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a4aea6e512d19f5e2149db80788077e9/google-analytics-360.png "Product Avatar Image") GA 360 ](https://www.g2.com/products/google-analytics-360/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_34ba97c05f91de52d1150eb17a5c48c3/hubspot-smart-crm.png "Product Avatar Image") HubSpot Smart CRM ](https://www.g2.com/products/hubspot-smart-crm/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d3942a298dfbdef078f42573114df1d9/thryv-keap.png "Product Avatar Image") Keap ](https://www.g2.com/products/thryv-keap/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_84fd5bd582809f20ff5682d2746ffa82/shopify.png "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ View all ](https://www.g2.com/products/pure-chat/integrations) Screenshots **LiveChat** ![LiveChat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1574757/1-ChatWidget.png) **Pure Chat** ![Pure Chat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/66803/expirable-direct-uploads_2F455eb8ae-0e82-4d17-8d80-58ddd246a079_2Fweebly-website-2_402x.png) **Ratings** from reviews Meets Requirements **LiveChat** **9.1** /10 Based on 711 responses **Pure Chat** **8.8** /10 Based on 190 responses Ease of Use **LiveChat** **9.3** /10 Based on 710 responses **Pure Chat** **9.2** /10 Based on 191 responses Ease of Setup **LiveChat** **9.0** /10 Based on 290 responses **Pure Chat** **9.2** /10 Based on 77 responses Ease of Admin **LiveChat** **9.1** /10 Based on 280 responses **Pure Chat** **9.1** /10 Based on 75 responses Quality of Support **LiveChat** **9.1** /10 Based on 659 responses **Pure Chat** **8.8** /10 Based on 174 responses Has the product been a good partner in doing business? **LiveChat** **9.1** /10 Based on 272 responses **Pure Chat** **9.2** /10 Based on 72 responses Product Direction (% positive) **LiveChat** **8.3** /10 Based on 702 responses **Pure Chat** **9.0** /10 Based on 189 responses **Features** ratings from reviews Live Chat **8.5** /10 Based on 411 responses **8.3** /10 Based on 86 responses Help Desk **8.8** /10 Based on 440 responses Not enough data Customer Self-Service **8.3** /10 Based on 9 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 44.5% Mid-Market(51-1000 emp.) 37.5% Enterprise(\> 1000 emp.) 17.9% Small-Business(50 or fewer emp.) 44.5% Mid-Market(51-1000 emp.) 37.5% Enterprise(\> 1000 emp.) 17.9% Small-Business(50 or fewer emp.) 57.4% Mid-Market(51-1000 emp.) 31.4% Enterprise(\> 1000 emp.) 11.3% Small-Business(50 or fewer emp.) 57.4% Mid-Market(51-1000 emp.) 31.4% Enterprise(\> 1000 emp.) 11.3% **Reviewers' Industry** [![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")](https://www.g2.com/products/livechat/reviews) LiveChat Computer Software 8.8% Information Technology and Services 8.6% Retail 6.3% Financial Services 3.9% Internet 3.7% Other 68.7% [![Pure Chat](https://images.g2crowd.com/uploads/product/hd_favicon/1487565883/pure-chat.svg "Pure Chat")](https://www.g2.com/products/pure-chat/reviews) Pure Chat Computer Software 5.9% Financial Services 5.4% Higher Education 5.4% Retail 4.9% Information Technology and Services 4.9% Other 73.5% Alternatives **LiveChat Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") [ Tidio ](/products/tidio/reviews) ![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson") [ LivePerson ](/products/liveperson/reviews) **Pure Chat Alternatives** ![Olark](https://images.g2crowd.com/uploads/product/hd_favicon/1500643600/olark.svg "Olark") [ Olark ](/products/olark/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Lime Connect (formerly Userlike)](https://images.g2crowd.com/uploads/product/hd_favicon/9d98a0a9a385d19e59585efbd1e17111/lime-connect-formerly-userlike.svg "Lime Connect (formerly Userlike)") [ Lime Connect (formerly... ](/products/lime-connect-formerly-userlike/reviews) ![tawk.to](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6ed2d77695b366716566a1c359273048/tawk-to.png "tawk.to") [ tawk.to ](/products/tawk-to/reviews) ## LiveChat vs Pure Chat FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between LiveChat vs Pure Chat? LiveChat stands out for its higher G2 rating, larger review volume, and stronger reviewer-cited strengths in features and support compared to Pure Chat. | [LiveChat](https://www.g2.com/products/livechat/reviews) | [Pure Chat](https://www.g2.com/products/pure-chat/reviews) | | --- | --- | | 4.5/5 (810 reviews) | 4.4/5 (207 reviews) | | Small-Business | Small-Business | | 9.0 | 9.2 | | 9.1 | 8.8 | | Features (20 all-time mentions) | Ease of Use (recent reviews) | ### How do the pricing models of LiveChat and Pure Chat compare? LiveChat is rated higher for value, with a stronger Price/Cost satisfaction score than Pure Chat. - **LiveChat:** In recent reviews, several reviewers note that LiveChat's advanced features and automation justify its cost, though some mention higher pricing for small teams. - **Pure Chat:** Reviewers highlight Pure Chat as an inexpensive solution, especially valued for its low cost across multiple websites, but some express dissatisfaction with the lack of a free tier and limited automation. - **Switching reasons:** Reviewers mention switching to LiveChat for more robust features and automation, while Pure Chat is chosen for affordability and simplicity. ### What are the best alternatives to LiveChat and Pure Chat? The top three alternatives to LiveChat and Pure Chat are Zendesk for Customer Service, Fin, and Olark. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [LiveChat](https://www.g2.com/products/livechat/reviews) | 4.5/5 (810 reviews) | Small-Business | Some reviewers cite higher pricing for advanced features | Features (20 all-time mentions) | | [Pure Chat](https://www.g2.com/products/pure-chat/reviews) | 4.4/5 (207 reviews) | Small-Business | Inexpensive solution, but some want a free tier | Ease of Use (recent reviews) | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7034 reviews) | Mid-Market | — | Comprehensive support platform | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | Automation and AI capabilities | | [Olark](https://www.g2.com/products/olark/reviews) | 4.3/5 (224 reviews) | Small-Business | — | Simple live chat functionality | ### Which Live Chat features should I prioritize when comparing LiveChat and Pure Chat? Buyers should prioritize ease of use, ease of setup, quality of support, features, and integrations when comparing LiveChat and Pure Chat. - **Ease of Use:** LiveChat scores 9.3, Pure Chat 9.2; LiveChat has 24 all-time mentions for ease of use. - **Ease of Setup:** LiveChat scores 9.0, Pure Chat 9.2; LiveChat has 14 all-time mentions for easy setup. - **Quality of Support:** LiveChat scores 9.1, Pure Chat 8.8; LiveChat has 11 all-time mentions for customer support. - **Features:** LiveChat has 20 all-time mentions for features, while Pure Chat is cited for basic feature coverage in recent reviews. - **Integrations:** LiveChat has 13 all-time mentions for integrations, including Facebook and ChatBot; Pure Chat is cited for integrations with platforms like Zoho and HubSpot in recent reviews. ### What are the pros and cons of LiveChat vs Pure Chat? LiveChat's headline strength is its robust feature set, while Pure Chat's is its ease of use and affordability. - **LiveChat strengths:** Features (20 all-time mentions), ease of use (24), integrations (13), automation (10), customer support (11), easy setup (14), customization (7), efficiency (9), and user interface (9). - **LiveChat trade-offs:** Higher pricing for advanced features, some reviewers cite chatbot issues (6 all-time mentions), and occasional complexity in integrations. - **Pure Chat strengths:** Ease of use, easy setup, affordability, and user interface are highlighted in recent reviews. - **Pure Chat trade-offs:** Limited automation, basic feature set, some reviewers mention bugs, inadequate reporting, and lack of a free tier in recent reviews. ### Is LiveChat or Pure Chat better for small businesses? LiveChat is the better fit for small businesses, supported by its largest segment and reviewer sentiment. - **LiveChat:** Small-Business is the largest segment, with reviewers praising its ease of use, setup, and support for small teams. - **Pure Chat:** Small-Business is also the largest segment, with reviewers highlighting its affordability and simplicity for small business needs. ### Which Live Chat platform has better integrations? LiveChat is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts. - **LiveChat:** Integrations with Facebook (25 all-time mentions) and ChatBot (24 all-time mentions) are frequently cited by reviewers. - **Pure Chat:** Integrations with Zoho, HubSpot, and Mailchimp are mentioned in recent reviews, but without high all-time mention counts. ### How do LiveChat and Pure Chat compare on customer support? LiveChat and Pure Chat are close on Quality of Support, with LiveChat scoring 9.1 and Pure Chat 8.8, a difference below the materiality threshold. - **LiveChat:** Reviewers consistently praise responsive and helpful support, with 11 all-time mentions for customer support. - **Pure Chat:** Support is described as adequate in recent reviews, though some mention slow or unresponsive experiences. ### Which is easier to implement, LiveChat or Pure Chat? Pure Chat and LiveChat are at parity on Ease of Setup, with scores of 9.2 and 9.0 respectively, both described as easy to implement by reviewers. - **LiveChat:** Reviewers highlight quick and straightforward setup, with 14 all-time mentions for easy setup and frequent praise for clear documentation. - **Pure Chat:** Reviewers describe setup as super easy, requiring minimal steps to get started and customize the chat box. ### Which product has better Website? LiveChat is rated higher for Website, the most frequently mentioned feature across both products' reviews. - **LiveChat:** Website is cited in 19 all-time mentions for live chat, with a 9.3 Ease of Use score and 9.0 Ease of Setup score. - **Pure Chat:** Website is highlighted in recent reviews for ease of use and setup, with a 9.2 Ease of Use score and 9.2 Ease of Setup score.