Compare LiveChat and Oracle Service Cloud (formerly RightNow) 
Featured Products
At a Glance
Market Segments
Small-Business (44.7% of reviews)
Enterprise (57.7% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
No pricing available
LiveChat
Star Rating
(805)4.4 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansOracle Service Cloud (formerly RightNow)
Star Rating
(134)3.9 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle Service Cloud (formerly RightNow)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in user experience, with a significantly higher satisfaction rating. Users appreciate its intuitive interface and features like canned responses and real-time analytics, which streamline customer support and enhance engagement.
- According to verified reviews, Oracle Service Cloud is recognized for its robust customer service capabilities and comprehensive ticketing system. Users highlight its seamless integration with other products, making it a strong choice for organizations needing extensive support management.
- Users say that LiveChat's implementation process is straightforward, with many praising its quick setup and user-friendly onboarding. This contrasts with Oracle Service Cloud, where some users have noted challenges in configuration and setup.
- Reviewers mention that LiveChat's support quality is top-notch, with many users appreciating the balance between automation and human interaction. In comparison, Oracle Service Cloud has received mixed feedback regarding its support, with some users feeling it could improve in this area.
- G2 reviewers highlight that LiveChat is particularly effective for small businesses, with features designed to drive revenue through customer interaction. Conversely, Oracle Service Cloud is more tailored for enterprise-level needs, which may not suit smaller organizations as effectively.
- According to recent user feedback, LiveChat's ability to turn customer support into a revenue-driving function is a standout feature, while Oracle Service Cloud is praised for its extensive features but criticized for not incorporating all necessary tools in one platform.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Oracle Service Cloud (formerly RightNow)
No pricing availableFree Trial
LiveChat
Free Trial is available
Oracle Service Cloud (formerly RightNow)
No trial information availableRatings
Meets Requirements
9.1
702
8.3
94
Ease of Use
9.3
701
7.9
93
Ease of Setup
9.0
281
6.8
66
Ease of Admin
9.1
272
7.3
67
Quality of Support
9.1
650
7.4
87
Has the product been a good partner in doing business?
9.1
264
7.5
65
Product Direction (% positive)
8.3
695
6.6
90
Features by Category
Ticket and Case Management
9.2
248
8.8
31
|
Verified
9.1
245
8.4
31
|
Verified
9.0
238
8.2
30
|
Verified
9.2
253
8.7
29
|
Verified
8.5
156
7.6
29
9.0
231
8.3
29
9.1
230
8.8
30
8.9
142
|
Verified
8.1
27
|
Verified
Generative AI
6.4
6
Not enough data
7.2
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
8.6
29
|
Verified
9.3
232
|
Verified
8.9
29
|
Verified
9.4
268
|
Verified
8.3
28
|
Verified
8.9
222
|
Verified
7.0
16
8.5
108
8.3
19
Platform
9.1
82
|
Verified
8.2
10
|
Verified
8.4
281
|
Verified
8.0
41
|
Verified
9.2
88
|
Verified
8.0
23
|
Verified
8.9
73
|
Verified
7.7
20
|
Verified
9.0
213
|
Verified
7.6
29
|
Verified
9.1
217
|
Verified
7.6
29
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Not enough data
Communication
9.2
328
|
Verified
8.5
30
|
Verified
8.9
326
|
Verified
8.1
30
|
Verified
8.4
221
8.8
22
|
Verified
8.8
269
|
Verified
8.4
15
|
Verified
8.3
30
Not enough data
Internal Use
8.4
281
|
Verified
8.0
41
|
Verified
8.8
303
|
Verified
8.7
29
|
Verified
8.6
253
|
Verified
7.9
16
8.6
258
|
Verified
8.0
32
|
Verified
8.6
244
|
Verified
8.4
23
|
Verified
8.4
249
|
Verified
8.1
32
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
43
Not enough data
8.0
40
Feature Not Available
7.8
24
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
7.7(won by default)
11
Not enough data
8.2(won by default)
14
Not enough data
8.0(won by default)
10
Channels
Not enough data
8.2(won by default)
16
Not enough data
7.4(won by default)
13
Not enough data
8.7(won by default)
13
Not enough data
7.8(won by default)
15
Not enough data
8.8(won by default)
10
Insight
Not enough data
8.1(won by default)
14
Not enough data
8.7(won by default)
15
Not enough data
7.9(won by default)
14
Not enough data
8.4(won by default)
15
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and Oracle Service Cloud (formerly RightNow) are categorized as Live Chat, Help Desk, and Customer Self-Service
Unique Categories
LiveChat is categorized as Chatbots, Conversational Marketing, Conversational Support, Customer Service Automation, and Conversational Commerce Platforms
Oracle Service Cloud (formerly RightNow) is categorized as Social Customer Service and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle Service Cloud (formerly RightNow)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Information Technology and Services
14.2%
Retail
14.2%
Computer Software
7.1%
Financial Services
4.4%
Education Management
3.5%
Other
56.6%
Alternatives
Discussions
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we...Read more
How does LiveChat work when no one is available?
3 Comments
Official Response from LiveChat
When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your...Read more
Can one user respond to multiple chats concurrently?
3 Comments
Official Response from LiveChat
Each user can chat with up to 99 customers at the same time.
Read more
Oracle Service Cloud (formerly RightNow) has no discussions with answers
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