# LiveChat, Oracle Service Cloud (formerly RightNow) vs Olark Comparison

| | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 3.9 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 808 | 134 | 224 | 
| **Largest Market Segment** | Small-Business (44.6% of reviews) | Enterprise (57.7% of reviews) | Small-Business (49.5% of reviews) | 
| **Entry Level Price** | $19.00 100 Visitors Per Month | No pricing available | $17  per month | 

---
## Top Pros & Cons

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

### Oracle Service Cloud (formerly RightNow)

Pros:
- Ease of Use (2 reviews)
- Automation (1 reviews)

Cons:
- Bugs (1 reviews)
- Contact Management (1 reviews)

### Olark

Pros:
- Interface Ease (1 reviews)
- User Interface (1 reviews)

Cons:
- Billing Issues (1 reviews)

---
## Ratings Comparison
| Rating | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
  | **Meets Requirements** | 9.1 (706 reviews) | 8.3 (94 reviews) | 8.9 (209 reviews) | 
  | **Ease of Use** | 9.3 (705 reviews) | 7.9 (93 reviews) | 9.3 (211 reviews) | 
  | **Ease of Setup** | 9.0 (285 reviews) | 6.8 (66 reviews) | 9.0 (113 reviews) | 
  | **Ease of Admin** | 9.1 (276 reviews) | 7.3 (67 reviews) | 9.0 (115 reviews) | 
  | **Quality of Support** | 9.1 (654 reviews) | 7.4 (87 reviews) | 8.8 (174 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (268 reviews) | 7.5 (65 reviews) | 9.1 (108 reviews) | 
  | **Product Direction (% positive)** | 8.3 (698 reviews) | 6.6 (90 reviews) | 8.2 (210 reviews) | 

---
## Pricing

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

### Oracle Service Cloud (formerly RightNow)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Olark

#### Entry-Level Pricing

Plan: Olark Live Chat

Price: $17  per month

Key Features:
- Per Operator
- Customize Your Design
- Chat Ratings

[Learn more about Olark](https://www.g2.com/products/olark/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | 8.8/10 | 439 |
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 68 |
| **Olark** | N/A | N/A |

#### Ticket and Case Management

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Ticket creation user experience** | 9.2 (248 reviews) | 8.8 (31 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 9.1 (245 reviews) | 8.4 (31 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 9.0 (239 reviews) | 8.2 (30 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 9.2 (253 reviews) | 8.7 (29 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.5 (156 reviews) | 7.6 (29 reviews) | Not enough data | 
| **Attachments/Screencasts** | 9.0 (231 reviews) | 8.3 (29 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.1 (230 reviews) | 8.8 (30 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.9 (142 reviews) ✓ Verified | 8.1 (27 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **AI Text Generation** | 6.4 (6 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.2 (6 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Customer Portal** | 9.2 (220 reviews) ✓ Verified | 8.6 (29 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.3 (232 reviews) ✓ Verified | 8.9 (29 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.4 (269 reviews) ✓ Verified | 8.3 (28 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.9 (222 reviews) ✓ Verified | 7.0 (16 reviews) | Not enough data | 
| **Voice** | 8.5 (108 reviews) | 8.3 (19 reviews) | Not enough data | 

#### Platform

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Mobile User Support** | 9.1 (82 reviews) ✓ Verified | 8.2 (10 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.4 (281 reviews) ✓ Verified | 8.0 (41 reviews) ✓ Verified | 7.7 (97 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.2 (88 reviews) ✓ Verified | 8.0 (23 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.9 (73 reviews) ✓ Verified | 7.7 (20 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 9.0 (213 reviews) ✓ Verified | 7.6 (29 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 9.1 (217 reviews) ✓ Verified | 7.6 (29 reviews) ✓ Verified | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Olark** | N/A | N/A |

#### Messenger

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | Not enough data | 

#### Customers

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Olark** | N/A | N/A |

#### Responses

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Olark** | N/A | N/A |

#### Conversational Platform

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Olark** | N/A | N/A |

#### Customer Support

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | 8.5/10 | 402 |
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 62 |
| **Olark** | 8.6/10 | 118 |

#### Generative AI

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **AI Text Generation** | 7.4 (9 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.5 (8 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | Not enough data | 

#### Communication

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Pop-up Chat** | 9.2 (329 reviews) ✓ Verified | 8.5 (30 reviews) ✓ Verified | 9.3 (111 reviews) ✓ Verified | 
| **Notifications** | 8.9 (328 reviews) ✓ Verified | 8.1 (30 reviews) ✓ Verified | 8.8 (108 reviews) ✓ Verified | 
| **Targeted Emails** | 8.4 (221 reviews) | 8.8 (22 reviews) ✓ Verified | 8.2 (54 reviews) | 
| **In-App Messaging** | 8.8 (269 reviews) ✓ Verified | 8.4 (15 reviews) ✓ Verified | 9.7 (5 reviews) | 
| **Co-Browsing** | 8.3 (30 reviews) | Not enough data | Not enough data | 

####  Internal Use

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Customization ** | 8.4 (281 reviews) ✓ Verified | 8.0 (41 reviews) ✓ Verified | 7.7 (97 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.8 (304 reviews) ✓ Verified | 8.7 (29 reviews) ✓ Verified | 8.8 (103 reviews) ✓ Verified | 
| **Lead Development** | 8.6 (254 reviews) ✓ Verified | 7.9 (16 reviews) | 8.3 (74 reviews) ✓ Verified | 
| **Knowledge Base** | 8.6 (259 reviews) ✓ Verified | 8.0 (32 reviews) ✓ Verified | 8.0 (5 reviews) | 
| **Team Inbox ** | 8.6 (244 reviews) ✓ Verified | 8.4 (23 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Customer Profiles** | 8.4 (249 reviews) ✓ Verified | 8.1 (32 reviews) ✓ Verified | 8.7 (32 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | 8.0/10 | 65 |
| **Olark** | N/A | N/A |

#### Generative AI

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.3 (43 reviews) | Not enough data | 
| **Searchable Articles** | Not enough data | 8.0 (40 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | 7.8 (24 reviews) | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 25 |
| **Olark** | N/A | N/A |

#### Generative AI

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Mentions** | Not enough data | 7.7 (11 reviews) | Not enough data | 
| **Tickets** | Not enough data | 8.2 (14 reviews) | Not enough data | 
| **Macros** | Not enough data | 8.0 (10 reviews) | Not enough data | 

#### Channels

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Email** | Not enough data | 8.2 (16 reviews) | Not enough data | 
| **Social** | Not enough data | 7.4 (13 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 8.7 (13 reviews) | Not enough data | 
| **Phone** | Not enough data | 7.8 (15 reviews) | Not enough data | 
| **Text** | Not enough data | 8.8 (10 reviews) | Not enough data | 

#### Insight

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Surveys** | Not enough data | 8.1 (14 reviews) | Not enough data | 
| **Reporting** | Not enough data | 8.7 (15 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | 7.9 (14 reviews) | Not enough data | 
| **Help Desk** | Not enough data | 8.4 (15 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Olark** | N/A | N/A |

#### Generative AI

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Olark** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to LiveChat (7):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)

**Unique to Oracle Service Cloud (formerly RightNow) (4):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | LiveChat | Oracle Service Cloud (formerly RightNow) | Olark | 
|---|---|---|---|
| **Small-Business** | 44.6% | 4.5% | 49.5% | 
| **Mid-Market** | 37.5% | 37.8% | 45.0% | 
| **Enterprise** | 18.0% | 57.7% | 5.5% | 

### By Industry

#### LiveChat

- **Computer Software:** 8.8%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.2%

#### Oracle Service Cloud (formerly RightNow)

- **Information Technology and Services:** 14.2%
- **Retail:** 14.2%
- **Computer Software:** 7.1%
- **Financial Services:** 4.4%
- **Education Management:** 3.5%
- **Banking:** 3.5%
- **Computer Networking:** 3.5%
- **Utilities:** 2.7%
- **Telecommunications:** 2.7%
- **Automotive:** 2.7%
- **Other:** 41.6%

#### Olark

- **Computer Software:** 19.5%
- **Internet:** 11.4%
- **Retail:** 6.4%
- **Education Management:** 4.5%
- **Marketing and Advertising:** 4.1%
- **Information Technology and Services:** 4.1%
- **Higher Education:** 2.7%
- **Hospitality:** 2.3%
- **Insurance:** 2.3%
- **Consumer Services:** 1.8%
- **Other:** 40.9%

---
## Alternatives

### Alternatives to LiveChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
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- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)

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- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)
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- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)

### Alternatives to Olark

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
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- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)

---
## Top Discussions

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

### Oracle Service Cloud (formerly RightNow)

No discussions available for this product.

### Olark

- Title: [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) — 1 comment
  > **Top comment:** "Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/livechat-vs-oracle-service-cloud-formerly-rightnow-vs-olark)