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Compare Khoros Service and Staffbase 
Featured Products
At a Glance
Market Segments
Enterprise (36.4% of reviews)
Enterprise (59.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Khoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Khoros ServiceStaffbase
Star Rating
(245)4.6 out of 5
Market Segments
Enterprise (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about StaffbaseKhoros Service vs Staffbase
When assessing the two solutions, reviewers found Staffbase easier to use, set up, and administer. Reviewers also preferred doing business with Staffbase overall.
- Reviewers felt that Staffbase meets the needs of their business better than Khoros Service.
- When comparing quality of ongoing product support, reviewers felt that Staffbase is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Staffbase over Khoros Service.
Pricing
Entry-Level Pricing
Khoros Service
No pricing availableStaffbase
No pricing availableFree Trial
Khoros Service
No trial information availableStaffbase
Free Trial is available
Ratings
Meets Requirements
8.5
27
8.8
191
Ease of Use
8.2
27
9.3
201
Ease of Setup
7.8
17
8.6
167
Ease of Admin
8.0
10
9.2
163
Quality of Support
8.5
26
9.4
190
Has the product been a good partner in doing business?
8.3
9
9.5
162
Product Direction (% positive)
8.7
27
9.5
174
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Information Distribution
Not enough data
9.0
118
Not enough data
8.1
81
Not enough data
8.9
119
Not enough data
8.4
106
Not enough data
8.0
88
Employee Engagement
Not enough data
8.0
107
Not enough data
8.2
93
Not enough data
8.6
107
Not enough data
7.2
75
Not enough data
8.8
122
Not enough data
8.1
19
Not enough data
6.9
18
Not enough data
6.8
19
User Experience & Accessibility - Employee Communications
Not enough data
8.2
18
Not enough data
8.6
18
Not enough data
7.4
18
Not enough data
8.3
18
Content Distribution - Employee Communications
Not enough data
8.5
17
Not enough data
8.3
17
Not enough data
7.0
17
Additional Features - Employee Communications
Not enough data
6.4
17
Not enough data
7.8
18
Not enough data
6.7
16
Agentic AI - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
9.0(won by default)
7
Not enough data
8.6(won by default)
6
Not enough data
8.3(won by default)
5
Not enough data
Channels
8.0(won by default)
5
Not enough data
9.3(won by default)
7
Not enough data
7.3(won by default)
5
Not enough data
6.7(won by default)
5
Not enough data
8.3(won by default)
5
Not enough data
Insight
7.6(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
8.3(won by default)
6
Not enough data
8.3(won by default)
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
Not enough data
6.7
13
Not enough data
6.7
14
Not enough data
7.8
15
Not enough data
7.8
15
Not enough data
7.3
13
Not enough data
7.0
14
Communication Features - Frontline Worker Communication Platforms
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
8.8
15
Not enough data
7.2
15
Operations - Frontline Worker Communication Platforms
Not enough data
4.0
13
Not enough data
7.8
15
Not enough data
5.0
13
Not enough data
5.0
13
Agentic AI - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Newsletter Interface Features - Internal Newsletter Software
Not enough data
7.4
12
Not enough data
7.5
12
Not enough data
7.5
12
Newsletter Management Features - Internal Newsletter Software
Not enough data
7.4
12
Not enough data
7.5
12
Not enough data
7.4
12
Administrative Features - Internal Newsletter Software
Not enough data
8.9
12
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
7.9
12
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Khoros Service and Staffbase share no categories
Unique Categories
Khoros Service is categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, and Conversational Commerce Platforms
Staffbase is categorized as Employee Communications, Employee Intranet, Frontline Worker Communication Platforms, and Internal Newsletter Software
Reviews
Reviewers' Company Size
Khoros Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Staffbase
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
15.2%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Consumer Services
9.1%
Hospitality
6.1%
Other
51.5%
Hospital & Health Care
8.7%
Transportation/Trucking/Railroad
6.2%
Construction
5.8%
Electrical/Electronic Manufacturing
5.4%
Automotive
4.5%
Other
69.4%
Alternatives
Discussions
What do online communities do?
1 Comment
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
What is a community khoros?
1 Comment
MV
Khoros is a platform for digital-first customer engagementRead more
Khoros Service has no more discussions with answers
I would love Staffbase to work as an internal employee bulletin board, where the current news and headlines that are available on staffbase online could be displayed on monitors within the facilities.
1 Comment
Official Response from Staffbase
Hi there,
We're glad you brought this up! We know that pushing your message across channels is key to an effective comms strategy. But, we also hear from...Read more
Staffbase has no more discussions with answers
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