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At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Small-Business (52.4% of reviews)
Entry-Level Pricing
0/agent/month
Free 10 seat
Jira Service Management
Star Rating
(954)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansOnPage
Star Rating
(294)4.3 out of 5
Market Segments
Small-Business (52.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 seat
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in its ticketing system, with a score of 9.1, making it a preferred choice for teams that prioritize robust ticket management. In contrast, OnPage's ticket assignment feature, while functional, received a lower score of 8.4, indicating it may not be as comprehensive for users needing advanced ticketing capabilities.
- Reviewers mention that OnPage shines in its HIPAA compliance features, particularly in messaging security, which scored 8.7. This is crucial for healthcare organizations, while Jira Service Management, although it offers good security, does not specifically cater to HIPAA compliance, which may be a drawback for users in the healthcare sector.
- G2 users highlight that OnPage's quality of support is rated at 9.0, with many reviewers praising the responsiveness and helpfulness of the support team. In comparison, Jira Service Management's support quality, rated at 8.2, may not meet the expectations of users who require immediate assistance.
- Users on G2 report that Jira Service Management offers superior workflow automation features, scoring 8.8, which allows teams to streamline processes effectively. OnPage, while it has automation capabilities, does not match this level of functionality, which could hinder efficiency for users looking for advanced automation.
- Reviewers mention that OnPage's ease of setup is a significant advantage, scoring 8.5, making it user-friendly for small businesses. Conversely, Jira Service Management's setup score of 7.6 suggests that it may require more time and effort to configure, which could be a consideration for teams with limited resources.
- Users say that the reporting capabilities of Jira Service Management, with a score of 8.9, provide detailed insights that are essential for performance tracking. OnPage's reporting features, rated at 7.6, may not offer the same depth, which could be a limitation for users needing comprehensive analytics.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
OnPage
Free Trial
Free
10 seat
This edition provides complete access to OnPage's premium features for a limited time.
- Full access to Gold Enterprise for a limited period
Free Trial
Jira Service Management
Free Trial is available
OnPage
Free Trial is available
Ratings
Meets Requirements
8.7
844
9.0
226
Ease of Use
8.2
851
8.7
231
Ease of Setup
8.0
459
8.6
124
Ease of Admin
8.0
362
8.3
77
Quality of Support
8.4
728
8.9
187
Has the product been a good partner in doing business?
8.7
339
9.1
76
Product Direction (% positive)
8.7
813
8.0
218
Features by Category
Ticket and Case Management
9.0
82
Not enough data
9.0
80
Not enough data
8.9
81
Not enough data
8.9
79
Not enough data
8.8
78
Not enough data
8.8
80
Not enough data
9.2
79
Not enough data
8.5
77
Not enough data
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
80
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Not enough data
Platform
8.1
83
Not enough data
8.4
85
Not enough data
8.8
86
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Not enough data
Collaboration
Not enough data
6.8
31
Not enough data
6.6
29
Not enough data
6.6
31
Communication
Not enough data
8.4
31
Not enough data
8.2
29
Not enough data
8.3
30
Not enough data
8.0
29
Not enough data
7.1
29
Not enough data
8.4
29
Patient Management
Not enough data
7.5
27
Not enough data
Feature Not Available
Not enough data
7.1
27
Operations
Not enough data
7.6
28
Not enough data
7.6
27
Not enough data
7.3
28
Not enough data
7.5
29
Not enough data
7.5
27
Not enough data
7.5
29
Not enough data
8.6
29
Administration
8.9
165
|
Verified
Not enough data
8.5
159
|
Verified
Not enough data
8.9
171
|
Verified
Not enough data
Service Desk
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
176
|
Verified
Not enough data
Management
9.0
153
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Not enough data
Functionality
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
152
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.3
80
Not enough data
8.5
79
Not enough data
8.3
80
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Not enough data
Platform
Not enough data
8.9
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
9.1
11
Operations
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
6.4
6
Not enough data
5.0
6
Administrative
Not enough data
6.0
5
Not enough data
4.4
6
Not enough data
4.2
6
Not enough data
4.3
5
Not enough data
5.3
5
Monitoring
8.9
145
|
Verified
8.5
73
|
Verified
9.0
149
|
Verified
8.9
94
|
Verified
9.1
146
|
Verified
8.5
71
|
Verified
8.5
69
6.1
6
Management Tools
9.1
149
|
Verified
8.2
68
|
Verified
9.0
148
|
Verified
8.5
70
|
Verified
9.0
135
|
Verified
8.0
57
|
Verified
Generative AI
8.0
76
7.6
24
8.3
74
7.6
24
Agentic AI - Incident Management
8.3
60
5.8
6
8.4
60
6.4
6
8.5
59
6.7
6
8.6
60
6.4
6
8.6
60
5.8
6
8.6
60
6.1
6
8.5
60
6.4
6
Generative AI
8.3
25
7.8
25
Agentic AI - IT Alerting
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Not enough data
Incident Management
8.7
305
Not enough data
8.8
314
Not enough data
8.8
324
Not enough data
8.4
279
Not enough data
8.5
275
Not enough data
Reporting
8.5
308
Not enough data
8.4
301
Not enough data
8.2
231
Not enough data
Access & Usability
8.1
227
Not enough data
8.6
275
Not enough data
8.5
236
Not enough data
8.4
231
Not enough data
Agentic AI - Service Desk
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and OnPage are categorized as Incident Management and IT Alerting
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
OnPage is categorized as Medical Staff Scheduling, HIPAA Compliant Messaging, and Clinical Communication and Collaboration
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OnPage
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Hospital & Health Care
24.4%
Information Technology and Services
22.3%
Medical Practice
9.4%
Health, Wellness and Fitness
3.5%
Computer & Network Security
3.5%
Other
36.9%
Alternatives
Discussions
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 Comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
What is OnPage used for?
1 Comment
Official Response from OnPage
OnPage is an Incident Alert Management and Clinical Communication platform that elevates critical notifications to the right person on call to remediate...Read more
Who uses OnPage?
1 Comment
Official Response from OnPage
OnPage is used by several teams, including healthcare teams (physicians, nurses, etc), IT and Managed IT teams, tech teams (devops, SRE, SecOps etc), Field...Read more
OnPage has no more discussions with answers
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