Compare Issuetrak vs TeamSupport

See this
comparison of Issuetrak vs. TeamSupport
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. TeamSupport rates 4.3/5 stars with 548 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Productivity
$19 (cloud)
mo/user/annual contract
Support Desk
$50
/ agent / month billed annually
 
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Enterprise
$65
/ agent / month billed annually
 
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.6
Ease of Use
Ease of Use
8.2
8.7
Ease of Setup
Ease of Setup
8.0
8.3
Ease of Admin
Ease of Admin
8.3
8.7
Quality of Support
Quality of Support
9.0
8.8
Ease of Doing Business With
Ease of Doing Business With
9.3
9.2
Product Direction (% positive)
Product Direction (% positive)
7.8
9.0
Meets Requirements
Issuetrak
8.0
TeamSupport
8.6
Ease of Use
Issuetrak
8.2
TeamSupport
8.7
Ease of Setup
Issuetrak
8.0
TeamSupport
8.3
Ease of Admin
Issuetrak
8.3
TeamSupport
8.7
Quality of Support
Issuetrak
9.0
TeamSupport
8.8
Ease of Doing Business With
Issuetrak
9.3
TeamSupport
9.2
Product Direction (% positive)
Issuetrak
7.8
TeamSupport
9.0

Features

Ticket and Case Management
Ticket creation user experience
Issuetrak
8.4
TeamSupport
8.9
Ticket response user experience
Issuetrak
8.1
TeamSupport
8.8
Workflow
Issuetrak
7.9
TeamSupport
8.4
Response Automation
Issuetrak
8.2
TeamSupport
8.5
SLA Management
Issuetrak
7.4
TeamSupport
8.4
Attachments/Screencasts
Issuetrak
8.1
TeamSupport
8.6
Ticket Collaboration
Issuetrak
8.1
TeamSupport
8.8
Knowledge Share
Knowledge Base
Issuetrak
Not enough data available
TeamSupport
8.3
Searchable Articles
Issuetrak
Not enough data available
TeamSupport
8.3
Community Forums
Issuetrak
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
Issuetrak
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Issuetrak
Not enough data available
TeamSupport
8.7
Forum to Reponse
Issuetrak
Not enough data available
TeamSupport
8.4
Tickets and Tagging
Issuetrak
Not enough data available
TeamSupport
8.9
Live Chat
Issuetrak
Not enough data available
TeamSupport
8.3
Communication Channels
Customer Portal
Issuetrak
8.2
TeamSupport
8.4
Email to Case
Issuetrak
8.4
TeamSupport
8.9
Chat/Live Support
Issuetrak
7.3
TeamSupport
8.3
Social Integration
Issuetrak
Not enough data available
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Issuetrak
Not enough data available
TeamSupport
8.3
Customer and Contacts Database
Issuetrak
7.8
TeamSupport
8.6
Products and Version Tracking
Issuetrak
7.9
TeamSupport
8.6
Call Scripting
Issuetrak
Not enough data available
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Issuetrak
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
Issuetrak
8.3
TeamSupport
8.2
Knowledge Base
Issuetrak
7.5
TeamSupport
8.4
Ideas/Feedback
Issuetrak
7.8
TeamSupport
8.4
Q&A
Issuetrak
7.6
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
Issuetrak
Not enough data available
TeamSupport
Not enough data available
Reporting
Issuetrak
6.8
TeamSupport
8.3
Dashboards
Issuetrak
7.9
TeamSupport
8.6
Platform
Mobile User Support
Issuetrak
5.7
TeamSupport
7.4
ITIL Compliance
Issuetrak
6.9
TeamSupport
Not enough data available
Customization
Issuetrak
7.7
TeamSupport
8.4
User, Role, and Access Management
Issuetrak
8.3
TeamSupport
8.7
Internationalization
Issuetrak
Not enough data available
TeamSupport
7.9
Performance & Reliability
Issuetrak
9.2
TeamSupport
8.7
Integration APIs
Issuetrak
6.7
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
40.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
47.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
12.4%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
TeamSupport
Small-Business
40.7%
Mid-Market
47.0%
Enterprise
12.4%

Reviewers' Industry

 
Information Technology and Services
15.4%
Computer Software
26.6%
 
Telecommunications
9.2%
Information Technology and Services
21.1%
 
Hospital & Health Care
9.2%
Internet
5.4%
 
Financial Services
6.2%
Financial Services
4.2%
 
Education Management
6.2%
Hospitality
3.7%
 
Other
53.8%
Other
39.0%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
39.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
Issuetrak
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Issuetrak
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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