1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Issuetrak Discussions](https://www.g2.com/products/issuetrak/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c4507899780aac70c2bc4fde2246e917/issuetrak.png "Product Avatar Image") ](/products/issuetrak/reviews) [ Issuetrak ](/products/issuetrak/reviews) (63)4.1/5 At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing 99% rated support, your teams will be sure to knock out support requests and master workflow success. Our customizable software is a fit for hundreds of different industries and usages, from customer support to compliance to change management. Issuetrak helps businesses like yours track tickets, issues, and requests from submission to resolution and make sure no request gets lost or misplaced. Streamline your day-to-day processes and operations with workflow and reporting tools that bring visibility and accountability to your team. With Issuetrak you’ll cut down on wasted time and money, improve customer service, and increase communication among team members. Automation, Reporting, Custom Forms, Alerts, Workflows, and More: Automation that helps your team work faster and smarter Easy, omnichannel issue submission via email, mobile, web portal, or webform At-a-glance dashboard metrics plus detailed, customizable reporting Custom forms and user-defined fields to fit your unique organization Task management and workflow branching to keep everyone on track Add-on modules to meet specific needs: Asset Management for storing and reviewing information on your team’s assets Active Directory integration for improved organization and security Billing module for generating invoices, inputting billable time, and more Surveys module to gather and implement customer feedback and improve customer success! Show More * * * ### 38.0 Nps Score Already have Issuetrak? ### All Issuetrak Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is Issuetrak used for? ](/discussions/what-is-issuetrak-used-for) What is Issuetrak used for? [ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Issuetrak+questions+and+get+answers+from+expert+users+in+our+Issuetrak+Discussions+section.&title=Issuetrak+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Issuetrak+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Issuetrak+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss%0aAsk+Issuetrak+questions+and+get+answers+from+expert+users+in+our+Issuetrak+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Issuetrak+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss%0aAsk+Issuetrak+questions+and+get+answers+from+expert+users+in+our+Issuetrak+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") G2 Verified User in Computer Software • over 10 years ago Posted by Issuetrak Posted by Issuetrak More Options - [ # Where is your support team based? ](/discussions/support-team) Support Team [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Issuetrak+questions+and+get+answers+from+expert+users+in+our+Issuetrak+Discussions+section.&title=Issuetrak+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Issuetrak+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Issuetrak+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss%0aAsk+Issuetrak+questions+and+get+answers+from+expert+users+in+our+Issuetrak+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Issuetrak+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss%0aAsk+Issuetrak+questions+and+get+answers+from+expert+users+in+our+Issuetrak+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") G2 Verified User in Computer Software • over 11 years ago More Options - [ # What is required for installation? ](/discussions/what-is-required-for-installation) What are the system requirements for IssueTrak installation? [ system ](https://www.g2.com/tags/system)[ requirements ](https://www.g2.com/tags/requirements)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Issuetrak+questions+and+get+answers+from+expert+users+in+our+Issuetrak+Discussions+section.&title=Issuetrak+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Issuetrak+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Issuetrak+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss%0aAsk+Issuetrak+questions+and+get+answers+from+expert+users+in+our+Issuetrak+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Issuetrak+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss%0aAsk+Issuetrak+questions+and+get+answers+from+expert+users+in+our+Issuetrak+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") G2 Verified User in Computer Software • over 11 years ago Posted by Issuetrak Posted by Issuetrak More Options - [ # What kinds of businesses & industries are working with Issuetrak? ](/discussions/755-industries-using-issuetrak) Industries Using Issuetrak [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Issuetrak+questions+and+get+answers+from+expert+users+in+our+Issuetrak+Discussions+section.&title=Issuetrak+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Issuetrak+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Issuetrak+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss%0aAsk+Issuetrak+questions+and+get+answers+from+expert+users+in+our+Issuetrak+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Issuetrak+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss%0aAsk+Issuetrak+questions+and+get+answers+from+expert+users+in+our+Issuetrak+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/issuetrak/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/df0dbd0790e1b0823c51bc0aede43867/issuetrak.svg "Product Avatar Image") ### Have you used Issuetrak before? Answer a few questions to help the Issuetrak community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fissuetrak%2Fdiscuss%3Fsmall_ask%3Dissuetrak) No ## Top Contributors in Issuetrak 1 ![Sarah R. S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah R. S.") SS Loading... ### [Sarah R. S.](https://www.g2.com/users/484b502a-ea4e-4a77-9ec1-c6f4500bfaed "Sarah R. S.") VP of Marketing 1 pt 2 ![Hank L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hank L.") HL Loading... ### [Hank L.](https://www.g2.com/users/f3a882b6-49fe-43ef-8030-94aa292b310d "Hank L.") Founder & Executive Chairman 1 pt 3 LC Loading... ### [Liz C.](https://www.g2.com/users/165183de-ecd2-4167-b90f-82e4a8284c42 "Liz C.") 1 pt