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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (92.8% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Pay As You Go Per Month
Fin by Intercom
Star Rating
(3,672)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSynthflow
Star Rating
(948)4.5 out of 5
Market Segments
Small-Business (92.8% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Fin by Intercom and Synthflow have a solid star rating of 4.5, Fin by Intercom has a more extensive user base with 3,492 reviews compared to Synthflow's 872, indicating a more established presence in the market.
- Reviewers mention that Fin by Intercom excels in personalization features, scoring 9.1, which users appreciate for its tailored customer interactions, while Synthflow's score of 8.1 suggests it may not offer the same level of customization.
- Users on G2 highlight that Fin by Intercom's quality of support is rated at 8.6, with many reviewers praising the responsiveness and helpfulness of the support team, whereas Synthflow's score of 7.8 indicates room for improvement in customer service.
- Reviewers say that Fin by Intercom's ease of use is a standout feature, scoring 8.9, making it accessible for small businesses, while Synthflow's score of 8.4 suggests it may require a bit more effort to navigate.
- G2 users report that Fin by Intercom's natural language understanding (NLU) capabilities are impressive, with a score of 9.0, allowing for more effective customer interactions, while Synthflow's score of 8.1 indicates it may not perform as well in this area.
- Users say that Fin by Intercom's integration capabilities, scoring 8.8, are highly praised for seamless connectivity with other tools, while Synthflow's score of 8.2 suggests it may not integrate as smoothly, potentially impacting workflow efficiency.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Synthflow
Pay as you go
Pay As You Go
Per Month
Launch instantly, scale when you’re ready. Ideal for builders, pilots, and small-scale deployments. $0 to start, usage-based billing after launch.
- Free to start, then usage-based
- Telephony: Synthflow Twilio/ Bring Your Own
- 5 concurrent calls, then $20/reserved concurrency
Free Trial
Fin by Intercom
Free Trial is available
Synthflow
Free Trial is available
Ratings
Meets Requirements
8.8
2,809
8.4
889
Ease of Use
8.9
2,839
8.5
921
Ease of Setup
8.4
1,451
8.1
914
Ease of Admin
8.6
1,302
8.2
536
Quality of Support
8.6
2,705
7.8
770
Has the product been a good partner in doing business?
8.8
1,299
8.2
478
Product Direction (% positive)
8.8
2,660
9.4
895
Features by Category
Ticket and Case Management
8.6
1098
|
Verified
Not enough data
8.8
1116
|
Verified
Not enough data
8.7
1093
|
Verified
Not enough data
8.6
1141
|
Verified
Not enough data
8.3
678
|
Verified
Not enough data
8.8
1134
|
Verified
Not enough data
8.8
1058
|
Verified
Not enough data
8.6
959
|
Verified
Not enough data
Generative AI
8.3
245
Not enough data
8.2
246
Not enough data
Agentic AI - Help Desk
7.8
58
Not enough data
8.3
59
Not enough data
7.9
59
Not enough data
Communication Channels
8.8
889
|
Verified
Not enough data
8.8
1088
|
Verified
Not enough data
9.4
1262
|
Verified
Not enough data
8.3
810
Not enough data
7.6
520
Not enough data
Platform
8.1
718
|
Verified
Not enough data
8.2
1265
|
Verified
Not enough data
8.7
821
|
Verified
Not enough data
8.6
786
|
Verified
Not enough data
8.1
1013
|
Verified
Not enough data
8.2
1015
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
7.8
265
Not enough data
7.7
257
Not enough data
7.9
255
Organization
Not enough data
7.7
253
Not enough data
7.9
249
Not enough data
8.1
247
Performance Analysis
Not enough data
Feature Not Available
Not enough data
7.8
245
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.2
238
Not enough data
8.1
240
Agentic AI - AI Sales Assistant
Not enough data
8.2
75
Not enough data
8.0
73
Not enough data
7.9
73
Not enough data
8.0
73
Not enough data
8.3
73
Not enough data
8.2
74
Not enough data
8.3
74
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
8.1
594
9.0
86
7.9
594
9.0
83
8.2
586
Automation - AI Agents
7.7
61
8.0
545
8.7
63
8.1
544
Feature Not Available
8.0
538
8.1
63
7.7
528
8.7
63
7.9
524
Platform
9.1
81
8.1
579
8.8
82
8.2
568
9.1
83
8.0
566
Autonomy - AI Agents
8.4
64
8.1
523
8.6
64
8.1
518
8.4
63
8.1
521
8.7
66
8.1
522
Generative AI
Feature Not Available
8.1
565
8.8
50
8.0
555
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1056
Not enough data
8.7
836
Not enough data
8.8
856
Not enough data
9.0
777
Not enough data
Support Automation
8.7
858
Not enough data
8.7
900
Not enough data
8.5
517
Not enough data
8.8
807
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
197
Not enough data
7.4
183
Not enough data
9.0
203
Not enough data
Automation
8.4
202
Not enough data
8.3
204
Not enough data
8.5
195
Not enough data
Artificial Intelligence
8.5
196
Not enough data
8.6
191
Not enough data
8.5
197
Not enough data
Generative AI
8.3
294
Not enough data
8.3
292
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1439
|
Verified
Not enough data
8.9
1447
|
Verified
Not enough data
8.7
1189
|
Verified
Not enough data
9.1
1354
|
Verified
Not enough data
8.2
593
Not enough data
Internal Use
8.2
1265
|
Verified
Not enough data
8.8
1092
|
Verified
Not enough data
8.2
1041
|
Verified
Not enough data
8.7
1245
|
Verified
Not enough data
8.9
1317
|
Verified
Not enough data
8.6
1285
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
651
Not enough data
8.9
650
Not enough data
Feature Not Available
Not enough data
8.2
489
Not enough data
8.4
534
Not enough data
Self-Service Platform
8.7
529
Not enough data
8.7
533
Not enough data
8.4
472
Not enough data
8.6
518
Not enough data
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
88
Not enough data
9.0(won by default)
85
Not enough data
9.6(won by default)
88
Not enough data
Channels
9.4(won by default)
88
Not enough data
8.7(won by default)
87
Not enough data
9.5(won by default)
90
Not enough data
8.3(won by default)
80
Not enough data
8.8(won by default)
82
Not enough data
Insight
9.1(won by default)
85
Not enough data
9.1(won by default)
86
Not enough data
8.8(won by default)
82
Not enough data
9.3(won by default)
82
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
8.2
197
Speech Synthesis - AI Voice Assistants
Not enough data
8.2
196
Not enough data
8.0
194
Not enough data
8.1
190
Security and privacy - AI Voice Assistants
Not enough data
7.9
195
Compatibility - AI Voice Assistants
Not enough data
8.0
193
Customer Query Resolution - AI Customer Support Agents
7.6
162
Not enough data
7.9
161
Not enough data
7.7
162
Not enough data
8.5
160
Not enough data
8.0
156
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
155
Not enough data
7.9
156
Not enough data
7.9
156
Not enough data
8.3
153
Not enough data
Automation
8.1
156
Not enough data
7.9
155
Not enough data
7.2
152
Not enough data
Autonomy
7.5
158
Not enough data
7.7
158
Not enough data
7.2
154
Not enough data
7.6
156
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Synthflow are categorized as AI Agents For Business Operations
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Synthflow is categorized as AI Voice Assistants and AI Sales Assistant
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Synthflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Marketing and Advertising
17.5%
Information Technology and Services
7.3%
Real Estate
7.1%
Consulting
6.5%
Computer Software
6.0%
Other
55.5%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Synthflow has no discussions with answers
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