# Incident IQ vs Spiceworks Cloud Help Desk Comparison | | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | | **Total Reviews** | 221 | 311 | | **Largest Market Segment** | Mid-Market (51.8% of reviews) | Mid-Market (65.8% of reviews) | | **Entry Level Price** | No pricing available | Free | --- ## Top Pros & Cons ### Incident IQ **Not enough data** ### Spiceworks Cloud Help Desk Pros: - Collaboration (1 reviews) - Communication Efficiency (1 reviews) Cons: - Connectivity Issues (1 reviews) - Integration Issues (1 reviews) --- ## Ratings Comparison | Rating | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **Meets Requirements** | 9.0 (203 reviews) | 8.6 (286 reviews) | | **Ease of Use** | 8.9 (205 reviews) | 8.7 (287 reviews) | | **Ease of Setup** | 8.8 (100 reviews) | 8.7 (215 reviews) | | **Ease of Admin** | 8.9 (106 reviews) | 8.8 (217 reviews) | | **Quality of Support** | 9.1 (185 reviews) | 8.4 (235 reviews) | | **Has the product been a good partner in doing business?** | 9.3 (102 reviews) | 8.9 (176 reviews) | | **Product Direction (% positive)** | 9.3 (200 reviews) | 8.1 (286 reviews) | --- ## Pricing ### Incident IQ #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Spiceworks Cloud Help Desk #### Entry-Level Pricing Plan: Spiceworks Hosts It Price: Free Description: Hosted hassle-free in the cloud. No installation and no hardware. [Browse all 2 editions](https://www.g2.com/products/spiceworks-cloud-help-desk/pricing) #### Free Trial No --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Incident IQ** | 8.6/10 | 99 | | **Spiceworks Cloud Help Desk** | 8.1/10 | 13 | #### Ticket and Case Management | Feature | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **Ticket creation user experience** | 8.8 (92 reviews) | 8.2 (13 reviews) ✓ Verified | | **Ticket response user experience** | 8.8 (92 reviews) | 8.3 (13 reviews) ✓ Verified | | **Workflow** | 8.9 (92 reviews) | 8.8 (11 reviews) ✓ Verified | | **Response Automation** | 8.9 (83 reviews) | 8.3 (10 reviews) | | **SLA Management** | 8.7 (66 reviews) | 8.8 (7 reviews) ✓ Verified | | **Attachments/Screencasts** | 9.0 (91 reviews) | 8.8 (11 reviews) ✓ Verified | | **Ticket Collaboration** | 9.0 (89 reviews) | 8.1 (12 reviews) ✓ Verified | | **Customer and Contacts Database** | 8.8 (75 reviews) | 9.0 (8 reviews) ✓ Verified | #### Generative AI | Feature | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **AI Text Generation** | 7.8 (26 reviews) | Not enough data | | **AI Text Summarization** | 7.8 (26 reviews) | Not enough data | #### Agentic AI - Help Desk | Feature | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **Customer Portal** | 8.7 (81 reviews) | 8.3 (12 reviews) ✓ Verified | | **Email to Case** | 8.6 (74 reviews) | 9.3 (12 reviews) ✓ Verified | | **Chat/Live Support** | 7.9 (46 reviews) | 7.5 (6 reviews) ✓ Verified | | **Social Integration** | Feature Not Available | 6.0 (5 reviews) | #### Platform | Feature | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **Mobile User Support** | 8.0 (63 reviews) | 5.8 (8 reviews) ✓ Verified | | **Customization ** | 8.7 (79 reviews) | 7.4 (9 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.6 (84 reviews) | 9.2 (10 reviews) ✓ Verified | | **Integration** | 9.0 (84 reviews) | 7.5 (8 reviews) ✓ Verified | | **Reporting** | 8.5 (80 reviews) | 8.3 (9 reviews) ✓ Verified | | **Dashboards** | 8.9 (84 reviews) | 8.0 (11 reviews) ✓ Verified | ### HR Service Delivery | Product | Score | Reviews | |---|---|---| | **Incident IQ** | N/A | N/A | | **Spiceworks Cloud Help Desk** | N/A | N/A | #### Customization | Feature | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **Customization** | Not enough data | Not enough data | | **HR Integrations** | Not enough data | Not enough data | #### HR Content | Feature | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **Knowledge Management** | Not enough data | Not enough data | | **Content Delivery** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | #### Logistics | Feature | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **Security** | Not enough data | Not enough data | | **Employee Portal** | Not enough data | Not enough data | | **AI ** | Not enough data | Not enough data | #### Management | Feature | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **Ticketing Platform** | Not enough data | Not enough data | | **Single Sign-On** | Not enough data | Not enough data | | **Business Process Management** | Not enough data | Not enough data | | **Self-Service** | Not enough data | Not enough data | | **Dashboard & Reporting** | Not enough data | Not enough data | #### Generative AI | Feature | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **Incident IQ** | 8.6/10 | 97 | | **Spiceworks Cloud Help Desk** | N/A | N/A | #### Asset Inventory | Feature | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **Hardware Asset Inventory** | 9.2 (95 reviews) | Not enough data | | **Software Asset Inventory** | 8.7 (72 reviews) | Not enough data | | **Cloud Asset Inventory** | 8.6 (65 reviews) | Not enough data | | **Mobile Asset Inventory** | 8.5 (77 reviews) | Not enough data | | **Asset Discovery** | 8.7 (74 reviews) | Not enough data | #### Generative AI | Feature | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **AI Text Generation** | 8.1 (26 reviews) | Not enough data | | **AI Text Generation** | 8.1 (26 reviews) | Not enough data | #### Agentic AI - IT Asset Management | Feature | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Management | Feature | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **Central Dashboard** | 9.0 (89 reviews) | Not enough data | | **Asset Policy Management** | 8.7 (74 reviews) | Not enough data | | **Risk Management** | 8.4 (55 reviews) | Not enough data | | **Integrations** | 8.9 (87 reviews) | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Incident IQ** | 8.6/10 | 167 | | **Spiceworks Cloud Help Desk** | 8.6/10 | 140 | #### Incident Management | Feature | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **Automate Ticket Routing** | 9.0 (120 reviews) | Feature Not Available | | **Ticket Prioritization** | 8.9 (111 reviews) | 8.8 (125 reviews) | | **Ticket Notifications** | 8.9 (121 reviews) | 9.3 (131 reviews) | | **Knowledge Base** | 8.4 (114 reviews) | 8.2 (113 reviews) | | **Knowledge Base/Ticket Integration** | 8.4 (108 reviews) | 8.2 (102 reviews) | #### Reporting | Feature | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **Dashboards** | 8.9 (119 reviews) | 8.6 (127 reviews) | | **Time Tracking** | 8.7 (103 reviews) | 8.4 (107 reviews) | | **Surveys** | 8.5 (90 reviews) | Feature Not Available | #### Access & Usability | Feature | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **Mobile** | 8.0 (104 reviews) | 8.1 (98 reviews) | | **Self Service** | 8.5 (106 reviews) | 8.9 (106 reviews) | | **Active Directory** | 8.6 (103 reviews) | 8.9 (89 reviews) | | **Multi-Channel Access** | 8.6 (89 reviews) | Feature Not Available | #### Agentic AI - Service Desk | Feature | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk) **Unique to Incident IQ (3):** [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [School Management Software](https://www.g2.com/categories/school-management-software) --- ## Reviewer Demographics ### By Company Size | Segment | Incident IQ | Spiceworks Cloud Help Desk | |---|---|---| | **Small-Business** | 14.2% | 22.1% | | **Mid-Market** | 51.8% | 65.8% | | **Enterprise** | 33.9% | 12.1% | ### By Industry #### Incident IQ - **Primary/Secondary Education:** 38.4% - **Information Technology and Services:** 22.7% - **Education Management:** 21.8% - **Computer Software:** 2.3% - **Telecommunications:** 1.9% - **Civic & Social Organization:** 1.9% - **Computer & Network Security:** 1.4% - **Accounting:** 0.9% - **Construction:** 0.9% - **Consumer Services:** 0.9% - **Other:** 6.9% #### Spiceworks Cloud Help Desk - **Information Technology and Services:** 17.9% - **Education Management:** 8.5% - **Higher Education:** 4.9% - **Hospital & Health Care:** 4.6% - **Computer Software:** 2.6% - **Consumer Goods:** 2.3% - **Marketing and Advertising:** 2.3% - **Retail:** 2.3% - **Primary/Secondary Education:** 2.0% - **Non-Profit Organization Management:** 2.0% - **Other:** 50.8% --- ## Alternatives ### Alternatives to Incident IQ - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1859 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews) - [SchoolStatus](https://www.g2.com/products/schoolstatus/reviews) — 4.8/5 stars (842 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews) - [Follett Destiny Library Manager](https://www.g2.com/products/follett-software-follett-destiny-library-manager/reviews) — 4.3/5 stars (432 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews) ### Alternatives to Spiceworks Cloud Help Desk - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews) - [GLPI](https://www.g2.com/products/glpi/reviews) — 4.6/5 stars (40 reviews) --- ## Top Discussions ### Incident IQ - Title: [Do you integrate with single sign-on providers?](https://www.g2.com/discussions/single-sign-on-29459c42-b783-4770-b101-78b086e21ff2) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "Yes. Incident IQ currently integrates with Google SSO, Azure, and Microsoft Local AD. Integrations with further SSO providers will be released in the near..." - Title: [How are you priced?](https://www.g2.com/discussions/pricing-9501a2c9-7a56-4af9-9520-ad33da5df8e7) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "Incident IQ is priced based on student enrollment, creating a price point that is accessible for districts of all sizes. " - Title: [Do you have a mobile app?](https://www.g2.com/discussions/mobile-app-592947d6-d9db-4181-aab7-b93098af262a) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes. Incident IQ features a native mobile app, built for iOS and Android. " ### Spiceworks Cloud Help Desk - Title: [I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?](https://www.g2.com/discussions/remote-management) — 4 comments, 1 upvote > **Top comment:** "Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote..." - Title: [What is Spiceworks Cloud Help Desk used for?](https://www.g2.com/discussions/what-is-spiceworks-cloud-help-desk-used-for) — 1 comment > **Top comment:** "It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees " --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/incident-iq-vs-spiceworks-cloud-help-desk)