Introducing G2.ai, the future of software buying.Try now
Compare Incident IQ and Spiceworks Cloud Help Desk 
Featured Products
At a Glance
Market Segments
Mid-Market (51.2% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
No pricing available
Free
Incident IQ
Star Rating
(218)4.6 out of 5
Market Segments
Mid-Market (51.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Incident IQSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansIncident IQ vs Spiceworks Cloud Help Desk
When assessing the two solutions, reviewers found Incident IQ easier to use, set up, and administer. Reviewers also preferred doing business with Incident IQ overall.
- Reviewers felt that Incident IQ meets the needs of their business better than Spiceworks Cloud Help Desk.
- When comparing quality of ongoing product support, reviewers felt that Incident IQ is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Incident IQ over Spiceworks Cloud Help Desk.
Pricing
Entry-Level Pricing
Incident IQ
No pricing availableSpiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
Incident IQ
No trial information availableSpiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
9.0
202
8.6
286
Ease of Use
8.9
204
8.7
287
Ease of Setup
8.9
99
8.7
215
Ease of Admin
9.0
105
8.8
217
Quality of Support
9.1
185
8.4
235
Has the product been a good partner in doing business?
9.4
101
8.9
176
Product Direction (% positive)
9.4
199
8.1
286
Features by Category
Ticket and Case Management
8.8
91
8.2
13
|
Verified
8.8
91
8.3
13
|
Verified
8.9
92
8.8
11
|
Verified
8.9
83
8.3
10
8.7
66
8.8
7
|
Verified
9.0
91
8.8
11
|
Verified
9.0
89
8.1
12
|
Verified
8.8
75
9.0
8
|
Verified
Generative AI
7.8
26
Not enough data
7.8
26
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
81
8.3
12
|
Verified
8.6
74
9.3
12
|
Verified
7.9
46
7.5
6
|
Verified
Feature Not Available
6.0
5
Feature Not Available
Feature Not Available
Platform
8.0
63
5.8
8
|
Verified
8.7
79
7.4
9
|
Verified
8.6
83
9.2
10
|
Verified
9.0
84
7.5
8
|
Verified
8.5
80
8.3
9
|
Verified
8.9
84
8.0
11
|
Verified
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
9.2
95
Not enough data
8.7
72
Not enough data
8.6
65
Not enough data
8.5
77
Not enough data
8.7
74
Not enough data
Generative AI
8.1
26
Not enough data
8.1
26
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.0
89
Not enough data
8.7
74
Not enough data
8.4
55
Not enough data
8.9
87
Not enough data
Incident Management
9.0
119
Feature Not Available
8.9
111
8.8
125
8.9
121
9.3
131
8.4
114
8.2
113
8.4
108
8.2
102
Reporting
8.9
119
8.6
127
8.7
103
8.4
107
8.5
90
Feature Not Available
Access & Usability
8.0
104
8.1
98
8.5
106
8.9
106
8.6
103
8.9
89
8.6
89
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Incident IQ and Spiceworks Cloud Help Desk are categorized as Service Desk and Help Desk
Unique Categories
Spiceworks Cloud Help Desk has no unique categories
Reviews
Reviewers' Company Size
Incident IQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Primary/Secondary Education
38.6%
Information Technology and Services
22.8%
Education Management
21.4%
Computer Software
2.3%
Telecommunications
1.9%
Other
13.0%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
How are you priced?
2 Comments
Official Response from Incident IQ
Incident IQ is priced based on student enrollment, creating a price point that is accessible for districts of all sizes. Read more
Do you integrate with single sign-on providers?
2 Comments
Official Response from Incident IQ
Yes. Incident IQ currently integrates with Google SSO, Azure, and Microsoft Local AD. Integrations with further SSO providers will be released in the near...Read more
Do you have a mobile app?
1 Comment
Official Response from Incident IQ
Yes. Incident IQ features a native mobile app, built for iOS and Android. Read more
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
