Compare HubSpot Service Hub vs UseResponse

See this
comparison of HubSpot Service Hub vs. UseResponse
based on data from user reviews. HubSpot Service Hub rates 4.3/5 stars with 26 reviews. UseResponse rates 4.8/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Enterprise
$1,200
/month
Enterprise Package
$3000+
per solution
 
Service Hub Professional
$400
/month
Self-Hosted
$899
one-time fee
 
Service Hub Starter
$50
/month
Cloud
$15
per agent, per month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
9.1
Ease of Use
Ease of Use
9.1
9.2
Ease of Setup
Ease of Setup
8.2
9.4
Ease of Admin
Ease of Admin
8.2
9.4
Quality of Support
Quality of Support
8.7
9.8
Ease of Doing Business With
Ease of Doing Business With
8.9
9.9
Product Direction (% positive)
Product Direction (% positive)
10.0
10.0
Meets Requirements
HubSpot Service Hub
8.9
UseResponse
9.1
Ease of Use
HubSpot Service Hub
9.1
UseResponse
9.2
Ease of Setup
HubSpot Service Hub
8.2
UseResponse
9.4
Ease of Admin
HubSpot Service Hub
8.2
UseResponse
9.4
Quality of Support
HubSpot Service Hub
8.7
UseResponse
9.8
Ease of Doing Business With
HubSpot Service Hub
8.9
UseResponse
9.9
Product Direction (% positive)
HubSpot Service Hub
10.0
UseResponse
10.0

Features

Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
Not enough data available
UseResponse
9.5
Ticket response user experience
HubSpot Service Hub
9.2
UseResponse
9.4
Workflow
HubSpot Service Hub
8.5
UseResponse
9.4
Response Automation
HubSpot Service Hub
8.5
UseResponse
9.7
SLA Management
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Attachments/Screencasts
HubSpot Service Hub
6.9
UseResponse
9.5
Ticket Collaboration
HubSpot Service Hub
Not enough data available
UseResponse
9.4
Survey Management
Brand Design Consistency
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Survey Deployment
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Feedback Collection
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Device Responsiveness
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.2
UseResponse
Not enough data available
Searchable Articles
HubSpot Service Hub
8.3
UseResponse
9.4
Community Forums
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Process Management
Feedback Aggregation
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Trigger Alerts
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Real-Time Analysis
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Real-Time Action
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
UseResponse
9.2
Forum to Reponse
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Tickets and Tagging
HubSpot Service Hub
Not enough data available
UseResponse
9.2
Live Chat
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
System Management
Security
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
System Monitoring
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
UseResponse
9.7
Email to Case
HubSpot Service Hub
9.3
UseResponse
9.4
Chat/Live Support
HubSpot Service Hub
Not enough data available
UseResponse
9.4
Social Integration
HubSpot Service Hub
Not enough data available
UseResponse
8.6
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
UseResponse
9.0
Products and Version Tracking
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Call Scripting
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
UseResponse
8.7
Knowledge Base
HubSpot Service Hub
7.4
UseResponse
9.3
Ideas/Feedback
HubSpot Service Hub
Not enough data available
UseResponse
8.9
Q&A
HubSpot Service Hub
Not enough data available
UseResponse
9.5
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Reporting
HubSpot Service Hub
9.0
UseResponse
8.5
Dashboards
HubSpot Service Hub
8.5
UseResponse
8.5
Platform
Mobile User Support
HubSpot Service Hub
7.3
UseResponse
9.4
ITIL Compliance
HubSpot Service Hub
Not enough data available
UseResponse
8.6
Customization
HubSpot Service Hub
Not enough data available
UseResponse
9.2
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
UseResponse
9.4
Internationalization
HubSpot Service Hub
Not enough data available
UseResponse
9.8
Performance & Reliability
HubSpot Service Hub
Not enough data available
UseResponse
8.8
Integration APIs
HubSpot Service Hub
Not enough data available
UseResponse
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.4%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.8%
11.1%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
UseResponse
Small-Business
38.9%
Mid-Market
50.0%
Enterprise
11.1%

Reviewers' Industry

 
Marketing and Advertising
21.2%
Information Technology and Services
26.1%
 
Telecommunications
9.1%
Computer Software
13.0%
 
Mechanical or Industrial Engineering
6.1%
Semiconductors
8.7%
 
Legal Services
6.1%
Internet
8.7%
 
Education Management
6.1%
Higher Education
8.7%
 
Other
51.5%
Other
34.8%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
UseResponse
Information Technology and Services
26.1%
Computer Software
13.0%
Semiconductors
8.7%
Internet
8.7%
Higher Education
8.7%
Other
34.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Emily W.
User in Higher Education

It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

UseResponse
Most Helpful Favorable Review
Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Emily W.
User in Higher Education

It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike.

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
UseResponse
No downloads provided
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