# HubSpot Service Hub vs Totango Comparison --- ## AI Generated Summary - **G2 reviewers report** that HubSpot Service Hub excels in its **ticketing system** , which users find very easy to navigate. This feature allows for quick resolution of issues, making it a favorite among those who prioritize customer support efficiency. - **Users say** that Totango offers a visually appealing interface that enhances user experience. Reviewers appreciate the ability to view customer usage data in one place, allowing for easy sorting and filtering, which is particularly beneficial for tracking customer health scores. - **According to verified reviews** , HubSpot Service Hub is praised for its **intuitive integration** with other HubSpot products. Users find that this seamless connection enhances their overall workflow, making it easier to manage customer support alongside CRM functionalities. - **Reviewers mention** that while Totango provides valuable features like **centralized department communication** and to-do tracking, some users feel it struggles with configuration challenges, which can hinder its adaptability to specific business needs. - **Users highlight** that HubSpot Service Hub's reporting functionality is robust and user-friendly, making it a strong choice for organizations that rely on data-driven insights to improve customer service and support operations. - **G2 reviewers note** that Totango's implementation process can be less straightforward compared to HubSpot Service Hub, which is often described as having a more intuitive onboarding experience, making it easier for teams to get up and running quickly. --- ## Frequently Asked Questions ### What is the difference between Totango vs Service Hub? Service Hub stands out from Totango with higher reviewer ratings, a larger review base, and stronger scores for setup and support. | [Totango](https://www.g2.com/products/totango/reviews) | [Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | | --- | --- | | 4.3/5 (1,150 reviews) | 4.4/5 (2,920 reviews) | | Mid-Market | Small-Business | | 7.4 | 8.3 | | 8.4 | 8.8 | | Ease of Use (202 all-time mentions) | Ease of Use (325 all-time mentions) | ### How do the pricing models of Totango and Service Hub compare? Service Hub is rated as the stronger value, with a higher satisfaction score for price and cost-related dimensions. - **Totango:** Reviewers note that Totango's pricing model includes many add-ons and extra costs that can increase with utilization. - **Service Hub:** Reviewers highlight that Service Hub offers strong value, but advanced features and higher-tier plans can increase costs for growing teams. - **Switching reasons:** Several reviewers mention switching from Service Hub when their business needs outgrew the platform's flexibility or when costs increased with business expansion. ### What are the best alternatives to Totango and Service Hub? The top 3 alternatives to Totango and Service Hub are Fin, Custify, and ChurnZero. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Totango](https://www.g2.com/products/totango/reviews) | 4.3/5 (1,150 reviews) | Mid-Market | Reviewers mention add-on costs and extra charges with increased utilization. | Ease of Use (202 all-time mentions) | | [Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5 (2,920 reviews) | Small-Business | Reviewers highlight strong value but note higher costs for advanced features and growing teams. | Ease of Use (325 all-time mentions) | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3,901 reviews) | Small-Business | — | — | | [Custify](https://www.g2.com/products/custify/reviews) | 4.7/5 (527 reviews) | Small-Business | — | — | | [ChurnZero](https://www.g2.com/products/churnzero/reviews) | 4.7/5 (1,610 reviews) | Mid-Market | — | — | ### Which Customer Success features should I prioritize when comparing Totango and Service Hub? Buyers should prioritize Ease of Use, Automation, Integrations, Customization, and Ticketing Management when comparing Totango and Service Hub. - **Ease of Use:** Totango (202 all-time mentions), Service Hub (325 all-time mentions) - **Automation:** Totango (79 all-time mentions), Service Hub (125 all-time mentions) - **Integrations:** Totango (75 all-time mentions), Service Hub (119 all-time mentions) - **Customization:** Totango (97 all-time mentions), Service Hub (62 all-time mentions) - **Ticketing Management:** Service Hub (135 all-time mentions); not a leading theme for Totango ### What are the pros and cons of Totango vs Service Hub? Service Hub's headline strength is Ease of Use, while Totango's is Customization. - **Totango strengths:** Customization (97 all-time mentions), Automation (79), Health Monitoring (71), Data Segmentation (61), Flexibility (62) - **Totango trade-offs:** Learning Curve (83 all-time mentions), Integration Issues (65), Initial setup complexity, Reporting limitations - **Service Hub strengths:** Ease of Use (325 all-time mentions), Ticketing Management (135), Automation (125), Integrations (119), Centralized Information (71) - **Service Hub trade-offs:** Limited Customization (93 all-time mentions), Ticket Management issues (75), Higher costs for advanced features, Some integrations lack flexibility ### Is Totango or Service Hub better for small businesses? Service Hub is the better fit for small businesses, with the largest reviewer segment and strong small-business sentiment. - **Totango:** Largest segment is Mid-Market; reviewers note a learning curve and setup complexity that may be less ideal for small teams. - **Service Hub:** Largest segment is Small-Business; reviewers highlight ease of use, quick setup, and strong value for small organizations. ### Which Customer Success platform has better integrations? Service Hub is favored for integrations, with more reviewer-cited mentions and higher all-time counts. - **Totango:** Integrations are mentioned in 75 all-time reviews, with recent feedback noting Salesforce and Outlook integration, though some reviewers cite integration issues. - **Service Hub:** Integrations are mentioned in 119 all-time reviews, with reviewers highlighting CRM, ticketing, and automation integrations as key strengths. ### How do Totango and Service Hub compare on customer support? Service Hub leads Totango on Quality of Support, with a 0.4-point advantage (8.8 vs 8.4). - **Totango:** Reviewers describe support as generally responsive, but some cite slow response times and unresolved issues. - **Service Hub:** Reviewers consistently praise support quality, noting helpfulness, fast responses, and strong onboarding assistance. ### Which is easier to implement, Totango or Service Hub? Service Hub is easier to implement than Totango, with a 0.9-point higher Ease of Setup score (8.3 vs 7.4). - **Totango:** Reviewers report a learning curve and setup complexity, with some finding initial configuration challenging. - **Service Hub:** Reviewers highlight quick setup, intuitive onboarding, and easy import of contacts, especially for small businesses. ### Which product has better Tasks? Service Hub is favored for Tasks, with higher Ease of Use and more reviewer-cited strengths in task management. - **Totango:** Ease of Use score: 8.2; reviewers mention task reminders and tracking as helpful, but note occasional issues with notifications and UI complexity. - **Service Hub:** Ease of Use score: 8.6; reviewers highlight task assignment, reminders, and centralized task management as key strengths, with 135 all-time mentions for Ticketing Management and strong praise for organizing and tracking tasks. | | HubSpot Service Hub | Totango | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | | **Total Reviews** | 3,014 | 1,150 | | **Largest Market Segment** | Small-Business (59.3% of reviews) | Mid-Market (57.0% of reviews) | | **Entry Level Price** | $0.00 Per Month | Contact Us Per Year | --- ## Top Pros & Cons ### HubSpot Service Hub Pros: - Ease of Use (443 reviews) - Features (287 reviews) Cons: - Missing Features (169 reviews) - Limited Customization (125 reviews) ### Totango Pros: - Ease of Use (202 reviews) - Customer Support (98 reviews) Cons: - Learning Curve (83 reviews) - Integration Issues (65 reviews) --- ## Ratings Comparison | Rating | HubSpot Service Hub | Totango | |---|---|---| | **Meets Requirements** | 8.5 (2152 reviews) | 8.3 (970 reviews) | | **Ease of Use** | 8.6 (2414 reviews) | 8.2 (984 reviews) | | **Ease of Setup** | 8.3 (1422 reviews) | 7.4 (494 reviews) | | **Ease of Admin** | 8.5 (923 reviews) | 7.8 (362 reviews) | | **Quality of Support** | 8.8 (1975 reviews) | 8.4 (816 reviews) | | **Has the product been a good partner in doing business?** | 8.8 (911 reviews) | 8.6 (361 reviews) | | **Product Direction (% positive)** | 8.7 (2017 reviews) | 8.7 (946 reviews) | --- ## Pricing ### HubSpot Service Hub #### Entry-Level Pricing Plan: Service Hub Free Price: $0.00 Per Month Description: For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free. Key Features: - Ticketing - Custom support form fields - Live chat [Browse all 4 editions](https://www.g2.com/products/hubspot-service-hub/pricing) #### Free Trial Yes ### Totango #### Entry-Level Pricing Plan: Enterprise Price: Contact Us Per Year Description: Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization. Key Features: - 10 users (Practitioner seats) - 2,000 customer accounts - 5 teams [Browse all 2 editions](https://www.g2.com/products/totango/pricing) #### Free Trial No --- ## Features Comparison By Category ### Artificial Intelligence | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | N/A | N/A | | **Totango** | N/A | N/A | #### Additional Functionality | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Tagging** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Data Extraction** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Speech Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Data Storage Management** | Not enough data | Not enough data | | **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **For eCommerce** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Machine Learning** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Collaboration & Productivity | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | N/A | N/A | | **Totango** | N/A | N/A | #### Additional Functionality | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Third-Party Integrations** | Not enough data | Not enough data | | **To-Do List** | Not enough data | Not enough data | | **@mentions** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Brainstorming** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Status Tracking** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Real Time Editing** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Assignment Management** | Not enough data | Not enough data | | **Task Scheduling** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Task Progress Tracking** | Not enough data | Not enough data | | **Discussions/Forums** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Progress Tracking** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | ### AI Customer Support Agents | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | N/A | N/A | | **Totango** | N/A | N/A | #### Dashboard | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Dashboard** | Not enough data | Not enough data | #### Speech Recognition | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Speech Recognition** | Not enough data | Not enough data | #### Compliance Management | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Compliance Management** | Not enough data | Not enough data | #### Autonomous Task Execution | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | #### Sentiment Analysis | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Sentiment Analysis** | Not enough data | Not enough data | #### Data Security | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Data Security** | Not enough data | Not enough data | #### Third-Party Integration | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Third-Party Integration** | Not enough data | Not enough data | #### Human-in-the-loop (HITL) | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Human-in-the-loop (HITL)** | Not enough data | Not enough data | #### Agentic Task Execution | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Agentic Task Execution** | Not enough data | Not enough data | #### Natural Language Processing | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Natural Language Processing** | Not enough data | Not enough data | #### Conversational AI | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Conversational AI** | Not enough data | Not enough data | #### Performance Metrics | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | #### Interaction Tracking | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Interaction Tracking** | Not enough data | Not enough data | #### Knowledge Base Management | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Knowledge Base Management** | Not enough data | Not enough data | #### CRM Integration | Feature | HubSpot Service Hub | Totango | |---|---|---| | **CRM Integration** | Not enough data | Not enough data | #### Inquiry Routing | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Inquiry Routing** | Not enough data | Not enough data | #### Contextual Guidance | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Contextual Guidance** | Not enough data | Not enough data | #### Communications Management | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Communications Management** | Not enough data | Not enough data | #### Proactive Chat | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Proactive Chat** | Not enough data | Not enough data | #### Ticket Management | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Ticket Management** | Not enough data | Not enough data | #### Customer Query Resolution - AI Customer Support Agents | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Automated Ticket Resolution** | Not enough data | Not enough data | | **Contextual Response Generation** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Knowledge Base Utilization** | Not enough data | Not enough data | | **Multilingual Support** | Not enough data | Not enough data | #### Customer Interaction Automation - AI Customer Support Agents | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Proactive Customer Outreach** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | | **Escalation Handling** | Not enough data | Not enough data | | **Workflow Optimization** | Not enough data | Not enough data | #### Automation | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Customer Interaction Automation** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | | **Document Processing** | Not enough data | Not enough data | #### Autonomy | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Independent Decision Making** | Not enough data | Not enough data | | **Adaptive Responses** | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | ### Help Desk | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | 8.4/10 | 1230 | | **Totango** | N/A | N/A | #### Ticket and Case Management | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Ticket creation user experience** | 8.5 (784 reviews) ✓ Verified | Not enough data | | **Ticket response user experience** | 8.4 (780 reviews) ✓ Verified | Not enough data | | **Workflow** | 8.4 (802 reviews) ✓ Verified | Not enough data | | **Response Automation** | 8.3 (716 reviews) ✓ Verified | Not enough data | | **SLA Management** | 7.8 (485 reviews) | Not enough data | | **Attachments/Screencasts** | 8.2 (710 reviews) ✓ Verified | Not enough data | | **Ticket Collaboration** | 8.5 (731 reviews) | Not enough data | | **Customer and Contacts Database** | 8.7 (761 reviews) ✓ Verified | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Ticket Management** | 9.1 (27 reviews) | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Inbox Management** | 8.5 (13 reviews) | Not enough data | | **Support Ticket Management** | 10.0 (9 reviews) | Not enough data | | **Email Management** | 6.7 (11 reviews) | Not enough data | #### Generative AI | Feature | HubSpot Service Hub | Totango | |---|---|---| | **AI Text Generation** | 7.4 (99 reviews) | Not enough data | | **AI Text Summarization** | 7.4 (99 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Autonomous Task Execution** | 7.5 (89 reviews) | Not enough data | | **Natural Language Interaction** | 7.5 (91 reviews) | Not enough data | | **Proactive Assistance** | 7.4 (91 reviews) | Not enough data | #### Communication Channels | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Customer Portal** | 8.1 (506 reviews) | Not enough data | | **Email to Case** | 8.5 (726 reviews) ✓ Verified | Not enough data | | **Chat/Live Support** | 8.3 (644 reviews) ✓ Verified | Not enough data | | **Social Integration** | 7.8 (447 reviews) | Not enough data | | **Voice** | 7.7 (467 reviews) | Not enough data | | **Video Chat** | Not enough data | Not enough data | #### Platform | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Mobile User Support** | 7.3 (513 reviews) | Not enough data | | **Customization ** | 8.1 (625 reviews) ✓ Verified | Not enough data | | **User, Role, and Access Management** | 8.4 (676 reviews) ✓ Verified | Not enough data | | **Third-Party Integrations** | 8.3 (646 reviews) ✓ Verified | Not enough data | | **Reporting** | 8.3 (741 reviews) ✓ Verified | Not enough data | | **Activity Dashboard** | 8.5 (750 reviews) ✓ Verified | Not enough data | | **Mobile Access** | Not enough data | Not enough data | #### Additional Functionality | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Automated Routing** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Reporting & Statistics** | 10.0 (7 reviews) | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **CRM** | 9.0 (5 reviews) | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Customizable Fields** | 8.0 (5 reviews) | Not enough data | | **Surveys & Feedback** | 9.2 (6 reviews) | Not enough data | | **Key Performance Indicators** | Not enough data | Not enough data | | **Collaboration Tools** | 10.0 (7 reviews) | Not enough data | | **Multi-Channel Communication** | 10.0 (9 reviews) | Not enough data | | **Voice Recognition** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Task Automation** | 8.1 (8 reviews) | Not enough data | | **IVR** | Not enough data | Not enough data | | **Language Detection** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Interaction Tracking** | 9.6 (12 reviews) | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **Macros/Templated Responses** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Reporting/Analytics** | 10.0 (7 reviews) | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Workflow Automation** | 7.0 (5 reviews) | Not enough data | ### Customer Success | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | 8.0/10 | 1035 | | **Totango** | 7.9/10 | 822 | #### Customer Information | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Customer Health Scores** | 8.4 (611 reviews) ✓ Verified | 8.2 (775 reviews) ✓ Verified | | **Customer Monitoring** | 8.6 (745 reviews) ✓ Verified | 8.4 (753 reviews) ✓ Verified | | **Customer Profiles** | 8.6 (792 reviews) ✓ Verified | 8.4 (748 reviews) ✓ Verified | | **Playbooks** | 8.0 (484 reviews) ✓ Verified | 7.7 (639 reviews) ✓ Verified | | **Customer Segments** | 8.3 (607 reviews) ✓ Verified | 8.5 (759 reviews) ✓ Verified | | **Product Engagement** | 8.3 (593 reviews) ✓ Verified | 8.0 (697 reviews) ✓ Verified | | **Surveys** | 8.5 (751 reviews) ✓ Verified | 7.3 (569 reviews) ✓ Verified | | **NPS of Customers** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | #### Predictions | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Churn Risk** | 7.5 (458 reviews) ✓ Verified | 7.8 (667 reviews) ✓ Verified | | **Upsell Opportunities** | 7.8 (481 reviews) ✓ Verified | 7.1 (634 reviews) ✓ Verified | | **Custom Triggers** | 8.2 (559 reviews) | 7.9 (674 reviews) ✓ Verified | | **Machine Learning** | 7.7 (408 reviews) ✓ Verified | 6.6 (495 reviews) ✓ Verified | #### Platform | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Reporting & Dashboards** | 8.5 (865 reviews) ✓ Verified | 8.0 (756 reviews) ✓ Verified | | **Third-Party Integrations** | 8.2 (715 reviews) ✓ Verified | 7.7 (692 reviews) ✓ Verified | | **Data Import & Export Tools** | 8.4 (745 reviews) ✓ Verified | 7.9 (690 reviews) ✓ Verified | | **Workflow Capability** | 8.6 (817 reviews) ✓ Verified | 8.0 (701 reviews) ✓ Verified | | **Notifications** | 8.4 (867 reviews) ✓ Verified | 7.9 (726 reviews) ✓ Verified | | **Customization** | 8.2 (669 reviews) | 7.9 (717 reviews) ✓ Verified | | **Scalability** | 8.5 (789 reviews) ✓ Verified | 8.3 (710 reviews) ✓ Verified | | **Data Security** | 8.8 (749 reviews) ✓ Verified | 8.5 (632 reviews) ✓ Verified | | **Performance & Reliability** | 8.7 (860 reviews) ✓ Verified | 8.2 (742 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.8 (845 reviews) ✓ Verified | 8.3 (710 reviews) ✓ Verified | | **Collaboration Tools** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Churn Management** | Not enough data | Not enough data | | **Survey/Poll Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Customer Management** | 10.0 (5 reviews) | Not enough data | | **Account Management** | Not enough data | Not enough data | | **Renewal Management** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Revenue Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Configurable Workflow** | Not enough data | Not enough data | #### Generative AI | Feature | HubSpot Service Hub | Totango | |---|---|---| | **AI Text Generation** | 7.6 (121 reviews) | Feature Not Available | | **AI Text Summarization** | 7.7 (118 reviews) | Feature Not Available | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Customer Success | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Autonomous Task Execution** | 7.4 (92 reviews) | 7.5 (53 reviews) | | **Multi-step Planning** | 7.6 (92 reviews) | 7.8 (52 reviews) | | **Cross-system Integration** | 7.7 (93 reviews) | 8.0 (51 reviews) | | **Natural Language Interaction** | 7.7 (92 reviews) | 7.7 (51 reviews) | | **Proactive Assistance** | 7.7 (92 reviews) | 7.6 (52 reviews) | | **Social Media Integration** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Additional Functionality | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Onboarding** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Win/Loss Analysis** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Usage Tracking/Analytics** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Account Alerts** | Not enough data | Not enough data | ### Digital Adoption Platform | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | N/A | N/A | | **Totango** | 6.8/10 | 63 | #### User Analysis | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Survey Implementation** | Not enough data | 7.1 (50 reviews) | | **Data Analysis** | Not enough data | 7.0 (55 reviews) | | **Real-Time Data** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | #### User Support | Feature | HubSpot Service Hub | Totango | |---|---|---| | **User Segmentation** | Not enough data | 7.9 (55 reviews) | | **Multi-Language Support** | Not enough data | 6.9 (39 reviews) | | **Behavior-responsive Messaging** | Not enough data | Feature Not Available | #### Walkthrough Type | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Audio-visual Walkthroughs** | Not enough data | Feature Not Available | | **Text Bubble Walkthroughs** | Not enough data | 6.6 (41 reviews) | #### Platform Basics - Digital Adoption Platform | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Integration** | Not enough data | 7.1 (7 reviews) | | **Communications** | Not enough data | 6.4 (7 reviews) | #### Analytics - Digital Adoption Platform | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Analytics** | Not enough data | 6.2 (7 reviews) | | **Reporting/Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | #### Functions - Digital Adoption Platform | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Customer self-service** | Not enough data | 7.1 (7 reviews) | | **In-app guidance** | Not enough data | 5.8 (8 reviews) | | **Contextual Guidance** | Not enough data | Not enough data | #### Agentic AI - Digital Adoption Platform | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Asynchronous Learning** | Not enough data | Not enough data | | **Blended Learning** | Not enough data | Not enough data | | **Self-paced Learning** | Not enough data | Not enough data | #### Additional Functionality | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Customer Experience Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Progress Tracking** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **In-App Training** | Not enough data | Not enough data | | **Behavior Tracking** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Launch Management** | Not enough data | Not enough data | | **Content Library** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **User Onboarding** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Data Quality Control** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Employee Onboarding** | Not enough data | Not enough data | | **Self Service Tools** | Not enough data | Not enough data | | **Survey/Poll Management** | Not enough data | Not enough data | | **Learning Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Interactive Content** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Training Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Content Creation** | Not enough data | Not enough data | ### Customer Data Platform (CDP) | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | N/A | N/A | | **Totango** | 7.6/10 | 224 | #### Data Sourcing | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Data Enrichment** | Not enough data | 8.1 (178 reviews) ✓ Verified | | **Expandability** | Not enough data | 8.1 (178 reviews) ✓ Verified | | **Content Marketing** | Not enough data | 7.1 (110 reviews) | | **Multiple Devices** | Not enough data | 7.6 (113 reviews) | | **Email Marketing** | Not enough data | Not enough data | | **Multi-Channel Marketing** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | #### Intelligence | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Marketing Metrics** | Not enough data | Feature Not Available | | **Predictive Modeling** | Not enough data | 7.2 (157 reviews) ✓ Verified | | **Recommendation Engine** | Not enough data | Feature Not Available | #### Additional Functionality | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Engagement Tracking** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Customer Journey Mapping** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **A/B Testing** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | | **Data Integration** | Not enough data | Not enough data | | **Customer Activity Tracking** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Campaign Segmentation** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Behavior Tracking** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Campaign Planning** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Behavioral Analytics** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **Campaign Analytics** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Channel Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **GDPR Compliance** | Not enough data | Not enough data | | **Customer Profiles** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | ### Shared Inbox | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | 8.3/10 | 570 | | **Totango** | N/A | N/A | #### Productivity Tools | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Notes** | 8.7 (505 reviews) | Not enough data | | **Internal Discussion** | 8.3 (454 reviews) | Not enough data | | **Assignments and Tasks** | 8.6 (497 reviews) | Not enough data | | **Workflows** | 8.6 (510 reviews) | Not enough data | | **Templates** | 8.6 (500 reviews) | Not enough data | | **Integrations** | 8.4 (484 reviews) | Not enough data | | **Tagging System** | 8.4 (461 reviews) | Not enough data | #### Analytics | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Trends** | 8.0 (384 reviews) | Not enough data | | **Performance Tracking** | 8.4 (447 reviews) | Not enough data | | **Email Tracking** | 8.7 (496 reviews) | Not enough data | #### Agentic AI - Shared Inbox | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Autonomous Task Execution** | 7.3 (58 reviews) | Not enough data | | **Decision Making** | 7.4 (58 reviews) | Not enough data | ### Customer Revenue Optimization | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | N/A | N/A | | **Totango** | 7.7/10 | 92 | #### Sales Team | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Flexible Sales Process** | Not enough data | 7.4 (68 reviews) | | **Training Mode** | Not enough data | Feature Not Available | | **Playbooks** | Not enough data | 7.6 (74 reviews) | #### Intelligence | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Opportunity Identification** | Not enough data | 7.3 (72 reviews) | | **Zero-touch Renewals** | Not enough data | 6.8 (66 reviews) | | **Smart Content** | Not enough data | 6.8 (62 reviews) | #### Mapping | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Multiple Org Charts** | Not enough data | Feature Not Available | | **Stakeholder Roles** | Not enough data | Feature Not Available | #### Agentic AI - Customer Revenue Optimization | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.6 (7 reviews) | | **Cross-system Integration** | Not enough data | 8.6 (7 reviews) | | **Adaptive Learning** | Not enough data | 8.1 (7 reviews) | | **Natural Language Interaction** | Not enough data | 7.9 (7 reviews) | | **Proactive Assistance** | Not enough data | 8.3 (7 reviews) | | **Decision Making** | Not enough data | 7.9 (8 reviews) | ### Customer Journey Mapping | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | N/A | N/A | | **Totango** | 7.7/10 | 192 | #### Platform Basics | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Customizable Templates** | Not enough data | 8.0 (143 reviews) | | **Exporting** | Not enough data | 7.7 (146 reviews) | | **Multi-user Access and Collaboration** | Not enough data | 8.2 (139 reviews) | | **Multiple Personas** | Not enough data | Feature Not Available | | **Data Analytics ** | Not enough data | 7.6 (132 reviews) | | **Predictive Analytics** | Not enough data | Not enough data | | **Behavioral Analytics** | Not enough data | Not enough data | | **Campaign Analytics** | Not enough data | Not enough data | | **Website Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | #### Agentic AI - Customer Journey Mapping | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.1 (18 reviews) | #### Additional Functionality | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Multi-Channel Marketing** | Not enough data | Not enough data | | **Map Creation** | Not enough data | Not enough data | | **Email Marketing** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Data Linking** | Not enough data | Not enough data | | **Whiteboard** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Brainstorming** | Not enough data | Not enough data | | **Conversion Tracking** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Behavior Tracking** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Customer Journey Mapping** | Not enough data | Not enough data | | **Customer Profiles** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Attribution Modeling** | Not enough data | Not enough data | | **Action Management** | Not enough data | Not enough data | | **Map Sharing** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Customer Touchpoints** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Diagramming** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **A/B Testing** | Not enough data | Not enough data | | **Storyboarding** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | ### Customer Journey Analytics | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | N/A | N/A | | **Totango** | 8.1/10 | 270 | #### Platform Basics | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Dynamic Segmentation** | Not enough data | 8.4 (228 reviews) ✓ Verified | | **Journey Optimization** | Not enough data | 8.2 (227 reviews) ✓ Verified | #### Platform Data | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Journey Reporting** | Not enough data | 8.0 (221 reviews) ✓ Verified | | **Trends Reporting** | Not enough data | 7.9 (222 reviews) ✓ Verified | | **Dashboards** | Not enough data | 8.3 (242 reviews) ✓ Verified | | **Advanced Data Filtering** | Not enough data | 8.2 (227 reviews) ✓ Verified | #### Platform Additional Functionality | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Journey Mapping** | Not enough data | 8.2 (219 reviews) ✓ Verified | | **Integrations** | Not enough data | 7.9 (227 reviews) ✓ Verified | | **Automated Alerts** | Not enough data | 8.1 (199 reviews) | #### Agentic AI - Customer Journey Analytics | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.3 (15 reviews) | | **Cross-system Integration** | Not enough data | 8.4 (15 reviews) | | **Adaptive Learning** | Not enough data | 8.0 (15 reviews) | | **Proactive Assistance** | Not enough data | 7.8 (15 reviews) | ### Experience Management | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | N/A | N/A | | **Totango** | 7.8/10 | 126 | #### Analytics | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Net Promoter Score (NPS)** | Not enough data | 8.1 (101 reviews) | | **Customer Satisfaction (CSAT) Score** | Not enough data | 8.2 (95 reviews) | | **Customer Effort Score (CES)** | Not enough data | Feature Not Available | | **Gamification** | Not enough data | Feature Not Available | #### Customization | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Stakeholder Management** | Not enough data | 8.0 (90 reviews) | | **Multilanguage Support** | Not enough data | Feature Not Available | | **Multiple Branding Support** | Not enough data | 7.6 (76 reviews) | | **Vertical-specific Solutions** | Not enough data | Feature Not Available | | **Customizable Branding** | Not enough data | Not enough data | | **Knowledge Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Survey/Poll Management** | Not enough data | Not enough data | | **Negative Feedback Management** | Not enough data | Not enough data | #### Generative AI | Feature | HubSpot Service Hub | Totango | |---|---|---| | **AI Text Generation** | Not enough data | 6.4 (51 reviews) | | **AI Text Summarization** | Not enough data | 6.4 (52 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Experience Management | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.1 (8 reviews) | | **Cross-system Integration** | Not enough data | 8.5 (8 reviews) | | **Natural Language Interaction** | Not enough data | 8.5 (8 reviews) | | **Proactive Assistance** | Not enough data | 8.5 (8 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Additional Functionality | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Real-Time Reporting** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **NPS Survey Structure** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Customer Journey Mapping** | Not enough data | Not enough data | | **Text Analysis** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Multi-Channel Data Collection** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | ### AI Agents For Business Operations | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | 8.7/10 | 19 | | **Totango** | N/A | N/A | #### Responses | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Personalization** | 9.1 (16 reviews) | Not enough data | | **Route To Human** | 8.6 (16 reviews) | Not enough data | | **Natural Language Understanding (NLU)** | 9.0 (16 reviews) | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Automation - AI Agents | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Sales Follow-Up** | 8.5 (16 reviews) | Not enough data | | **Customer Interaction Automation** | 8.5 (16 reviews) | Not enough data | | **Lead Generation** | 8.6 (16 reviews) | Not enough data | | **Document Processing** | 8.5 (16 reviews) | Not enough data | | **Feedback Collection** | 8.8 (16 reviews) | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Simulation and Scenario Generation** | Not enough data | Not enough data | #### Platform | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Conversation Editor** | 8.1 (16 reviews) | Not enough data | | **Integration** | 8.8 (16 reviews) | Not enough data | | **Human-In-The-Loop** | 8.8 (16 reviews) | Not enough data | | **Drag & Drop Editor** | Not enough data | Not enough data | | **Human-in-the-loop (HITL)** | Not enough data | Not enough data | #### Autonomy - AI Agents | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Independent Decision Making** | 8.9 (16 reviews) | Not enough data | | **Adaptive Responses** | 8.5 (16 reviews) | Not enough data | | **Task Execution** | 8.3 (16 reviews) | Not enough data | | **Problem Solving** | 8.5 (16 reviews) | Not enough data | #### Generative AI | Feature | HubSpot Service Hub | Totango | |---|---|---| | **AI Text Generation** | 8.8 (17 reviews) | Not enough data | | **AI Text Summarization** | 9.0 (17 reviews) | Not enough data | #### Additional Functionality | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Agent Collaboration** | Not enough data | Not enough data | | **Data Governance** | Not enough data | Not enough data | | **Prompt Engineering** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **For No-Code Development** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Dynamic Modeling** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Memory Management** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Scalability** | Not enough data | Not enough data | | **Cost Management** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Natural Language Interface** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Multiple LLM Models** | Not enough data | Not enough data | | **Integration Management** | Not enough data | Not enough data | | **Customizable Frameworks** | Not enough data | Not enough data | | **Pre-built Templates** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | | **Intent Recognition** | Not enough data | Not enough data | | **Contextual Guidance** | Not enough data | Not enough data | | **Rules-Based Workflow** | Not enough data | Not enough data | | **Attended Automation** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **For Sales/Marketing** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Business Process Automation** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Deep Learning** | Not enough data | Not enough data | | **Code-free Development** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Knowledge Management** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Speech Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Configurable Workflow** | Not enough data | Not enough data | | **Unattended Automation** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | | **Proactive Error Detection** | Not enough data | Not enough data | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | 8.0/10 | 933 | | **Totango** | N/A | N/A | #### Conversational Platform | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Personalization** | 8.3 (804 reviews) | Not enough data | | **Omnichannel** | 8.0 (609 reviews) | Not enough data | | **Contextual Engagement** | 8.1 (354 reviews) | Not enough data | | **Proactive Engagement** | 8.2 (548 reviews) | Not enough data | #### Support Automation | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Intelligent Routing** | 8.2 (634 reviews) | Not enough data | | **Seamless Escalation** | 8.1 (396 reviews) | Not enough data | | **Transcripts** | 8.2 (609 reviews) | Not enough data | | **Self-Serve Support** | 8.1 (566 reviews) | Not enough data | #### Generative AI | Feature | HubSpot Service Hub | Totango | |---|---|---| | **AI Text Generation** | 7.4 (263 reviews) | Not enough data | | **AI Text Summarization** | 7.4 (261 reviews) | Not enough data | ### Client Onboarding | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | N/A | N/A | | **Totango** | 8.1/10 | 243 | #### Onboarding Setup | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Workflows** | Not enough data | 8.2 (221 reviews) | | **Templates** | Not enough data | 7.9 (212 reviews) | | **Checklists** | Not enough data | 8.0 (202 reviews) | #### Project Tracking | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Monitoring** | Not enough data | 8.2 (199 reviews) | | **Resources** | Not enough data | Feature Not Available | | **Content** | Not enough data | 8.0 (195 reviews) | | **Tasks** | Not enough data | 8.4 (212 reviews) | | **Optimization** | Not enough data | 8.0 (193 reviews) | | **Kanban Board** | Not enough data | Not enough data | | **Goal Setting/Tracking** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | #### Customer Engagement | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Portal** | Not enough data | 7.9 (188 reviews) | | **Customer Engagement** | Not enough data | 8.0 (204 reviews) | | **Branding** | Not enough data | 7.7 (199 reviews) | | **Visibility** | Not enough data | 8.3 (198 reviews) | | **Collaboration** | Not enough data | Feature Not Available | | **Customizable Branding** | Not enough data | Not enough data | #### Additional Functionality | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Commenting/Notes** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Time Tracking** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Churn Management** | Not enough data | Not enough data | | **Ad hoc Analysis** | Not enough data | Not enough data | | **Client Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Form Builder** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Revenue Management** | Not enough data | Not enough data | | **Onboarding** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Client Database** | Not enough data | Not enough data | | **Electronic Forms** | Not enough data | Not enough data | | **Gantt/Timeline View** | Not enough data | Not enough data | | **Client Tracking** | Not enough data | Not enough data | | **To-Do List** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Self Service Tools** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Electronic Signature** | Not enough data | Not enough data | | **Task Progress Tracking** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Online Payments** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Document Generation** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | 8.4/10 | 889 | | **Totango** | N/A | N/A | #### Generative AI | Feature | HubSpot Service Hub | Totango | |---|---|---| | **AI Text Generation** | 7.7 (140 reviews) | Not enough data | | **AI Text Summarization** | 7.7 (138 reviews) | Not enough data | | **AI Text-to-Speech** | Feature Not Available | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Communication | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Pop-up Chat** | 8.6 (424 reviews) ✓ Verified | Not enough data | | **Notifications** | 8.4 (422 reviews) ✓ Verified | Not enough data | | **Targeted Emails** | 8.7 (388 reviews) ✓ Verified | Not enough data | | **In-App Messaging** | 8.6 (337 reviews) | Not enough data | | **Co-Browsing** | 8.1 (265 reviews) | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Real-time Consumer-facing Chat** | Not enough data | Not enough data | #### Internal Use | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Customization ** | 8.1 (625 reviews) ✓ Verified | Not enough data | | **Conversation Archiving** | 8.5 (380 reviews) ✓ Verified | Not enough data | | **Lead Development** | 8.4 (340 reviews) ✓ Verified | Not enough data | | **Knowledge Base** | 8.6 (421 reviews) | Not enough data | | **Team Inbox ** | 8.8 (413 reviews) ✓ Verified | Not enough data | | **Customer Profiles** | 8.7 (399 reviews) ✓ Verified | Not enough data | #### Additional Functionality | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Real-Time Analytics** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Canned Responses** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **Geotargeting** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Transcripts/Chat History** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Offline Form** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | 8.3/10 | 748 | | **Totango** | N/A | N/A | #### Generative AI | Feature | HubSpot Service Hub | Totango | |---|---|---| | **AI Text Summarization** | 7.6 (186 reviews) | Not enough data | #### Self-Service Experience | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Knowledge Base** | 8.6 (656 reviews) | Not enough data | | **Searchable Articles** | 8.6 (628 reviews) | Not enough data | | **Community Forums** | 7.7 (86 reviews) | Not enough data | | **Mobile Optimization** | 7.9 (416 reviews) | Not enough data | | **Personalization** | 8.3 (451 reviews) | Not enough data | #### Self-Service Platform | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Branding** | 8.3 (437 reviews) | Not enough data | | **Automation** | 8.5 (455 reviews) | Not enough data | | **Artificial Intelligence** | 7.7 (360 reviews) | Not enough data | | **Integrations** | 8.3 (429 reviews) | Not enough data | #### Agentic AI - Customer Self-Service | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Autonomous Task Execution** | 8.3 (32 reviews) | Not enough data | | **Multi-step Planning** | 8.4 (32 reviews) | Not enough data | | **Cross-system Integration** | 8.2 (32 reviews) | Not enough data | | **Adaptive Learning** | 8.3 (32 reviews) | Not enough data | | **Natural Language Interaction** | 8.6 (32 reviews) | Not enough data | | **Proactive Assistance** | 8.8 (31 reviews) | Not enough data | | **Decision Making** | 8.5 (31 reviews) | Not enough data | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | 7.6/10 | 86 | | **Totango** | N/A | N/A | #### Generative AI | Feature | HubSpot Service Hub | Totango | |---|---|---| | **AI Text Generation** | 7.6 (86 reviews) | Not enough data | | **AI Text Summarization** | 7.5 (86 reviews) | Not enough data | ### Enterprise Feedback Management | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | 8.5/10 | 346 | | **Totango** | N/A | N/A | #### Generative AI | Feature | HubSpot Service Hub | Totango | |---|---|---| | **AI Text Generation** | 7.5 (80 reviews) | Not enough data | | **AI Text Summarization** | 7.4 (81 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Survey Management | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Brand Design Consistency** | 8.6 (213 reviews) ✓ Verified | Not enough data | | **Survey Deployment** | 8.6 (260 reviews) ✓ Verified | Not enough data | | **Feedback Collection** | 8.7 (278 reviews) ✓ Verified | Not enough data | | **Device Responsiveness** | 8.6 (263 reviews) ✓ Verified | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Mobile Survey** | Not enough data | Not enough data | | **Pulse Surveys** | Not enough data | Not enough data | #### Process Management | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Feedback Aggregation** | 8.5 (246 reviews) ✓ Verified | Not enough data | | **Trigger Alerts** | 8.6 (256 reviews) | Not enough data | | **Real-Time Analysis** | 8.6 (255 reviews) ✓ Verified | Not enough data | | **Real-Time Action** | 8.6 (255 reviews) | Not enough data | | **360 Degree Feedback** | Not enough data | Not enough data | | **Anonymous Feedback** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Text Analysis** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | #### System Management | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Security** | 8.9 (252 reviews) ✓ Verified | Not enough data | | **System Monitoring** | 8.8 (243 reviews) | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **GPS** | Not enough data | Not enough data | #### Additional Functionality | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Customer Experience Management** | Not enough data | Not enough data | | **NPS of Employees** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Question Library** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Multi-Channel Distribution** | Not enough data | Not enough data | | **Ratings/Reviews** | Not enough data | Not enough data | | **Negative Feedback Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Text Fields** | Not enough data | Not enough data | | **Customizable Questions** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Conditional Logic** | Not enough data | Not enough data | | **Website Integration** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **NPS of Customers** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **Survey/Poll Management** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **NPS Survey Structure** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Question Branching** | Not enough data | Not enough data | ### SAP Store | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | N/A | N/A | | **Totango** | N/A | N/A | #### Agentic AI - SAP Store | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **HubSpot Service Hub** | N/A | N/A | | **Totango** | N/A | N/A | #### Agentic AI - AI Agents | Feature | HubSpot Service Hub | Totango | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Customer Success Software](https://www.g2.com/categories/customer-success) **Unique to HubSpot Service Hub (9):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Unique to Totango (8):** [Client Onboarding Software](https://www.g2.com/categories/client-onboarding), [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Experience Management Software](https://www.g2.com/categories/experience-management), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store) --- ## Reviewer Demographics ### By Company Size | Segment | HubSpot Service Hub | Totango | |---|---|---| | **Small-Business** | 59.3% | 22.3% | | **Mid-Market** | 37.2% | 57.0% | | **Enterprise** | 3.5% | 20.7% | ### By Industry #### HubSpot Service Hub - **Computer Software:** 19.2% - **Information Technology and Services:** 10.6% - **Marketing and Advertising:** 5.2% - **Financial Services:** 4.5% - **Education Management:** 3.4% - **Real Estate:** 2.9% - **Health, Wellness and Fitness:** 2.7% - **Consumer Services:** 2.6% - **Hospital & Health Care:** 2.2% - **Accounting:** 1.8% - **Other:** 44.8% #### Totango - **Computer Software:** 36.2% - **Information Technology and Services:** 19.0% - **Telecommunications:** 4.3% - **Internet:** 3.4% - **Marketing and Advertising:** 3.4% - **Computer & Network Security:** 3.1% - **Financial Services:** 2.6% - **Hospital & Health Care:** 1.6% - **Education Management:** 1.5% - **E-Learning:** 1.5% - **Other:** 23.5% --- ## Alternatives ### Alternatives to HubSpot Service Hub - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3912 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7075 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3771 reviews) - [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2512 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (8412 reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (582 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (431 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7946 reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (503 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1962 reviews) ### Alternatives to Totango - [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (529 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1618 reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (959 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1762 reviews) - [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (709 reviews) - [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (424 reviews) - [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) — 4.5/5 stars (567 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1812 reviews) - [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.7/5 stars (1422 reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — 4.6/5 stars (838 reviews) --- ## Top Discussions ### HubSpot Service Hub - Title: [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) — 3 comments, 1 upvote > **Top comment:** " Tim's Web Worx: HubSpot Service Hub Review As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful..." - Title: [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) — 2 comments, 1 upvote > **Top comment:** "HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes." - Title: [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) — 2 comments > **Top comment:** "Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing..." - Title: [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) — 2 comments > **Top comment:** "I have no idea. I don't know what G2 is either. It's very confusing. " - Title: [How to customise the website](https://www.g2.com/discussions/24540-how-to-customise-the-website) — 2 comments, 1 upvote > **Top comment:** "Eduardo, Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link..." ### Totango - Title: [What would be the best way to load the pages faster?](https://www.g2.com/discussions/51442-what-would-be-the-best-way-to-load-the-pages-faster) — 2 comments > **Top comment:** "Only way I've seen is to restrict your filters on notifications (the first page for me at least)" - Title: [What are best practices for CSM assignment process - both dynamic and static?](https://www.g2.com/discussions/16231-what-are-best-practices-for-csm-assignment-process-both-dynamic-and-static) — 2 comments, 1 upvote > **Top comment:** "Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequently" - Title: [1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email](https://www.g2.com/discussions/1-embed-a-pdf-fillable-form-2-prepopulated-email-response-be-hyperlink-to-an-automated-email) — 1 comment, 1 upvote > **Top comment:** "Julio, thank you for your questions and patience. Totango support forms, however not in a PDF format. As for triggering responses, we can absolutely..." - Title: [I would like for Totango to be able to send desktop notifications.](https://www.g2.com/discussions/totango-i-would-like-for-totango-to-be-able-to-send-desktop-notifications) — 1 comment, 1 upvote > **Top comment:** "Hi Jon, That definitely a great idea. The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the..." - Title: [I would like for Totango to be able to send desktop notifications.](https://www.g2.com/discussions/i-would-like-for-totango-to-be-able-to-send-desktop-notifications) — 1 comment > **Top comment:** "Hi Jon, The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the features are coming directly..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hubspot-service-hub-vs-totango)