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At a Glance
Market Segments
Small-Business (59.6% of reviews)
Small-Business (58.8% of reviews)
Entry-Level Pricing
$0.00 Per Month
$119.00 Per Month
HubSpot Service Hub
Star Rating
(2,871)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSimplesat
Star Rating
(160)4.8 out of 5
Market Segments
Small-Business (58.8% of reviews)
Pros & Cons
Entry-Level Pricing
$119.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HubSpot Service Hub excels in its ticket creation user experience, scoring 8.5, while Simplesat shines in ticket response user experience with a score of 9.4, indicating that users find it easier to manage responses effectively.
- Reviewers mention that Simplesat's quality of support is outstanding, with a score of 9.9, compared to HubSpot Service Hub's 8.8, suggesting that users feel more supported and valued when using Simplesat.
- G2 users highlight that Simplesat offers superior survey deployment features, scoring 9.3, while HubSpot Service Hub's score of 8.6 indicates it may not be as robust in this area, making Simplesat a better choice for those focused on feedback collection.
- Users on G2 report that HubSpot Service Hub has a more comprehensive customer and contacts database with a score of 8.7, while Simplesat's focus on feedback aggregation and real-time analysis, scoring 9.1 and 9.3 respectively, makes it a strong contender for those prioritizing data insights.
- Reviewers say that Simplesat's ease of use is significantly higher, with a score of 9.5 compared to HubSpot Service Hub's 8.6, indicating that users find Simplesat more intuitive and user-friendly for everyday tasks.
- Users report that HubSpot Service Hub's automation features, particularly in workflows, score 8.7, but Simplesat's overall automation capabilities, including feedback aggregation and trigger alerts, score higher at 9.1 and 9.2, making it a better option for those looking to streamline processes.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Simplesat
Standard
$119.00
Per Month
$109 per month, billed annually
- 5 users
- 1k monthly responses
- Unlimited surveys
Free Trial
HubSpot Service Hub
Free Trial is available
Simplesat
Free Trial is available
Ratings
Meets Requirements
8.5
2,112
9.3
107
Ease of Use
8.6
2,304
9.6
107
Ease of Setup
8.3
1,315
9.3
99
Ease of Admin
8.5
913
9.5
97
Quality of Support
8.8
1,940
9.9
98
Has the product been a good partner in doing business?
8.8
901
9.7
91
Product Direction (% positive)
8.7
1,980
9.3
100
Features by Category
Ticket and Case Management
8.5
767
|
Verified
Not enough data
8.4
768
|
Verified
Not enough data
8.4
773
|
Verified
Not enough data
8.2
706
|
Verified
Not enough data
7.8
483
Not enough data
8.2
707
|
Verified
Not enough data
8.4
716
Not enough data
8.7
739
|
Verified
Not enough data
Generative AI
7.4
96
Not enough data
7.4
96
Not enough data
Agentic AI - Help Desk
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Not enough data
Communication Channels
8.1
505
Not enough data
8.5
718
|
Verified
Not enough data
8.3
642
|
Verified
Not enough data
7.8
448
Not enough data
7.7
465
Not enough data
Platform
7.4
513
Not enough data
8.1
625
|
Verified
Not enough data
8.4
668
|
Verified
Not enough data
8.3
624
|
Verified
Not enough data
8.3
719
|
Verified
Not enough data
8.5
742
|
Verified
Not enough data
Customer Information
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
790
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Not enough data
Predictions
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Not enough data
Platform
8.5
862
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
663
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
858
|
Verified
Not enough data
8.8
842
|
Verified
Not enough data
Generative AI
7.7
121
Not enough data
7.8
118
Not enough data
Agentic AI - Customer Success
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Not enough data
Responses
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Not enough data
Automation - AI Agents
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Not enough data
Platform
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Not enough data
Autonomy - AI Agents
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Not enough data
Generative AI
8.9
18
Not enough data
9.1
18
Not enough data
Conversational Platform
8.3
805
Not enough data
8.0
609
Not enough data
8.1
356
Not enough data
8.2
549
Not enough data
Support Automation
8.2
634
Not enough data
8.1
398
Not enough data
8.2
610
Not enough data
8.1
567
Not enough data
Generative AI
7.4
265
Not enough data
7.5
262
Not enough data
Generative AI
7.7
141
Not enough data
7.7
139
Not enough data
Feature Not Available
Not enough data
Communication
8.6
426
|
Verified
Not enough data
8.4
424
|
Verified
Not enough data
8.7
390
|
Verified
Not enough data
8.6
338
Not enough data
8.1
266
Not enough data
Internal Use
8.1
625
|
Verified
Not enough data
8.5
382
|
Verified
Not enough data
8.4
341
|
Verified
Not enough data
8.6
423
Not enough data
8.8
413
|
Verified
Not enough data
8.7
401
|
Verified
Not enough data
Generative AI
7.6
188
Not enough data
Self-Service Experience
8.6
657
Not enough data
8.6
630
Not enough data
7.7
86
Not enough data
7.9
418
Not enough data
8.3
453
Not enough data
Self-Service Platform
8.3
439
Not enough data
8.5
455
Not enough data
7.7
362
Not enough data
8.3
431
Not enough data
Agentic AI - Customer Self-Service
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Not enough data
Generative AI
7.6
86
Not enough data
7.5
86
Not enough data
Generative AI
7.5
79
7.2
12
7.3
80
6.9
12
Survey Management
8.6
212
|
Verified
9.2
72
8.6
258
|
Verified
9.3
73
|
Verified
8.7
277
|
Verified
9.3
74
|
Verified
8.6
262
|
Verified
9.5
73
|
Verified
Process Management
8.5
245
|
Verified
9.3
72
|
Verified
8.6
255
9.3
62
8.6
253
|
Verified
9.3
71
|
Verified
8.6
254
9.2
68
System Management
8.9
251
|
Verified
9.2
68
|
Verified
8.8
242
9.1
61
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and Simplesat are categorized as Enterprise Feedback Management
Unique Categories
HubSpot Service Hub is categorized as AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Success, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Simplesat has no unique categories
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Simplesat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Information Technology and Services
41.8%
Computer Software
9.8%
Computer & Network Security
9.8%
Financial Services
5.2%
Consumer Services
3.3%
Other
30.1%
Alternatives
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
In what ways are companies leveraging SimpleSat for LeadGen and Sales?
1 Comment
CB
Hi Joshua! A bit of a delayed response here but better late than never I hope. 😅
I wouldn't really view Simplesat as a leadgen or sales tool. Especially a...Read more
What is simplesat?
1 Comment
HL
Simplesat is a fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect...Read more
What is CSAT in customer service?
1 Comment
SJ
CSAT measures the degree to which a product/service meets Customer Experience. So in the context of customer service, CSAT Determines how many of your...Read more
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