# Agentforce Field Service (formerly Salesforce Field Service) vs Housecall Pro Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Housecall Pro excels in **ease of use** , with many users appreciating its intuitive interface that simplifies daily operations. One user mentioned, "I use Housecall Pro for running my business, and it makes things easier," highlighting its user-friendly design.
- **Users say** that Agentforce Field Service stands out for its **advanced dispatch capabilities**. Reviewers have noted its ability to autonomously manage dispatching, with one stating, "Agentforce doesn't just wait for a ticket; it can 'reason' through a problem before a human is even involved," showcasing its innovative approach to field service management.
- **According to verified reviews** , Housecall Pro is particularly beneficial for **small businesses** , with 94.7% of its reviews coming from this segment. Users appreciate features like customer tracking and invoicing, which are invaluable for smaller operations, as one user noted, "I like how Housecall Pro helps me keep track of my customers and their invoices."
- **Reviewers mention** that Agentforce Field Service has significantly improved **operational management** for mid-market businesses. Users have praised its ability to enhance overall service delivery, with feedback indicating, "Agentforce Field Service has improved management of ground operations by a very big margin."
- **Users highlight** that Housecall Pro offers a **quick setup process** , making it easier for new users to get started. One user appreciated the onboarding experience, stating, "I appreciate their Facebook page where I can quickly get help and feedback from other users and developers."
- **G2 reviewers note** that while Housecall Pro has a lower entry-level price starting at $59, Agentforce Field Service's higher starting price of $165 reflects its more comprehensive features tailored for larger operations. This pricing difference can be a deciding factor for businesses evaluating their budget against feature needs.



| | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,045 | 204 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (94.7% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | Starting at $59.00 1 Users | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### Housecall Pro

Pros:
- Ease of Use (25 reviews)
- Customer Support (13 reviews)

Cons:
- Missing Features (13 reviews)
- Expensive (7 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.6 (169 reviews) | 
  | **Ease of Use** | 8.4 (784 reviews) | 8.9 (170 reviews) | 
  | **Ease of Setup** | 7.8 (652 reviews) | 8.8 (125 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 9.0 (114 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 8.7 (163 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 8.8 (113 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 8.8 (169 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Housecall Pro

#### Entry-Level Pricing

Plan: Basic

Price: Starting at $59.00 1 Users

Description: Solutions to optimize and streamline your business.

Key Features:
- Credit card rates as low as 2.59%
- Drag & drop scheduling
- Real-time dispatching

[Browse all 3 editions](https://www.g2.com/products/housecall-pro/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Housecall Pro** | 8.1/10 | 22 |

#### Collection

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **Authentification** | Not enough data | 7.8 (21 reviews) | 
| **Review Forms** | Not enough data | 8.7 (21 reviews) | 
| **Personalization** | Not enough data | 8.1 (21 reviews) | 
| **Engagement** | Not enough data | 7.9 (22 reviews) | 
| **Community Q&A** | Not enough data | 8.3 (20 reviews) | 

#### Agentic AI - Review Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 

#### Moderation

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **Reviewer Validation** | Not enough data | 8.5 (20 reviews) | 
| **Response Types** | Not enough data | 8.5 (20 reviews) | 
| **Legal Agreements** | Not enough data | 8.5 (20 reviews) | 

#### Use Cases

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **E-commerce** | Not enough data | Feature Not Available | 
| **Retail** | Not enough data | Feature Not Available | 
| **Customer Service** | Not enough data | Feature Not Available | 

#### Administration

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **Incentives** | Not enough data | Feature Not Available | 
| **Syndication** | Not enough data | Feature Not Available | 
| **Insights** | Not enough data | 7.6 (20 reviews) | 
| **Content** | Not enough data | 7.6 (20 reviews) | 
| **Sampling** | Not enough data | Feature Not Available | 

#### Display Options

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **Badges** | Not enough data | Feature Not Available | 
| **Widgets** | Not enough data | 7.6 (19 reviews) | 
| **Integration & APIs** | Not enough data | 8.0 (19 reviews) | 
| **Marketing** | Not enough data | 7.9 (19 reviews) | 

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

### Roofing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Housecall Pro** | N/A | N/A |

#### Operations

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **Roofing Design** | Not enough data | Feature Not Available | 
| **Roofing Estimating** | Not enough data | Feature Not Available | 
| **Business Operations** | Not enough data | Not enough data | 

#### Resource Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **Supply Management** | Not enough data | Feature Not Available | 
| **Field Service Management** | Not enough data | Not enough data | 
| **Contractor Management** | Not enough data | Not enough data | 

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Housecall Pro** | 8.6/10 | 44 |

#### Notifications

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **Confirmations & Reminders** | Not enough data | 9.1 (42 reviews) | 
| **Appointment Follow-Up** | Not enough data | 9.1 (40 reviews) | 
| **Scheduling Notifications** | Not enough data | 9.1 (41 reviews) | 

#### Settings

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **Time Zone Detection** | Not enough data | 8.9 (38 reviews) | 
| **Availability Settings** | Not enough data | 8.8 (35 reviews) | 
| **Blocked Time Settings** | Not enough data | 8.6 (37 reviews) | 

#### Personalization

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **Branding** | Not enough data | 8.7 (38 reviews) | 
| **Links** | Not enough data | 8.5 (36 reviews) | 

#### Integrations

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **Multi- Calendar Integration** | Not enough data | Feature Not Available | 
| **Website Integration** | Not enough data | 8.1 (34 reviews) | 
| **Payment Acceptance** | Not enough data | 9.0 (40 reviews) | 
| **Video Conferencing** | Not enough data | Feature Not Available | 
| **Communication** | Not enough data | 8.4 (38 reviews) | 

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (27 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (7 reviews) | 
| **AI Text-to-Image** | Not enough data | Feature Not Available | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 
| **AI Image-to-Text** | Not enough data | Feature Not Available | 

#### Agentic AI - Online Appointment Scheduling

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 365 |
| **Housecall Pro** | 8.2/10 | 108 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | 7.6 (37 reviews) | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Feature Not Available | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **Calendar** | 8.6 (294 reviews) | 8.7 (103 reviews) | 
| **Dispatch** | 8.6 (288 reviews) | 8.8 (102 reviews) | 
| **Roles** | 8.6 (278 reviews) | 8.6 (96 reviews) | 
| **Booking** | 8.4 (270 reviews) | 8.6 (96 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **Location** | Feature Not Available | 8.7 (96 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 8.2 (97 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 7.0 (85 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 8.7 (102 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 8.3 (65 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.0 (95 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 8.0 (95 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 9.2 (98 reviews) | 
| **CRM Integrations** | 8.7 (242 reviews) | 8.0 (84 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (74 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | 7.0 (5 reviews) | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to Housecall Pro (5):** [HVAC Software](https://www.g2.com/categories/hvac), [Construction CRM Software](https://www.g2.com/categories/construction-crm), [Roofing Software](https://www.g2.com/categories/roofing-software), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling), [Review Management Software](https://www.g2.com/categories/review-management-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Housecall Pro | 
|---|---|---|
| **Small-Business** | 21.6% | 94.7% | 
| **Mid-Market** | 42.7% | 4.2% | 
| **Enterprise** | 35.7% | 1.1% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.0%
- **Manufacturing:** 8.0%
- **Computer Software:** 4.9%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.3%
- **Telecommunications:** 4.3%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### Housecall Pro

- **Construction:** 29.8%
- **Consumer Services:** 23.4%
- **Facilities Services:** 5.9%
- **Electrical/Electronic Manufacturing:** 3.2%
- **Individual & Family Services:** 3.2%
- **Environmental Services:** 2.7%
- **Hospitality:** 2.1%
- **Non-Profit Organization Management:** 1.6%
- **Building Materials:** 1.6%
- **Accounting:** 1.6%
- **Other:** 25.0%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (145 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (364 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (422 reviews)
- [Zuper](https://www.g2.com/products/zuper/reviews) — 4.7/5 stars (152 reviews)

### Alternatives to Housecall Pro

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (364 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (231 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (121 reviews)
- [Calendly](https://www.g2.com/products/calendly/reviews) — 4.7/5 stars (2641 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.3/5 stars (2009 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (422 reviews)
- [Doodle](https://www.g2.com/products/doodle/reviews) — 4.4/5 stars (2069 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Housecall Pro

- Title: [How much does Housecall pro cost?](https://www.g2.com/discussions/how-much-does-housecall-pro-cost) — 1 comment
  > **Top comment:** "About 4250"
- Title: [Is Housecall Pro safe?](https://www.g2.com/discussions/is-housecall-pro-safe) — 1 comment
  > **Top comment:** "100% It was created by a Plumber who wanted to have all the different apps and sites in one app and 1 low price. It really is an all in one and saves me time..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-housecall-pro)