Introducing G2.ai, the future of software buying.Try now
Compare Housecall Pro and Salesforce Field Service 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Fluix
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Unanet CRM by Cosential
Visit Website
At a Glance
Market Segments
Small-Business (94.6% of reviews)
Mid-Market (42.5% of reviews)
Entry-Level Pricing
Starting at $59.00 1 Users
$165.00 1 User Per Month
Housecall Pro
Star Rating
(200)4.3 out of 5
Market Segments
Small-Business (94.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.00 1 Users
Free Trial is available
Browse all 3 pricing plansSalesforce Field Service
Star Rating
(981)4.4 out of 5
Market Segments
Mid-Market (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Housecall Pro excels in ease of use with a score of 8.9, making it particularly favorable for small businesses that may not have extensive technical resources. In contrast, Salesforce Field Service, while still user-friendly, has a slightly lower score of 8.4, which some reviewers mention can lead to a steeper learning curve for new users.
- Reviewers mention that Housecall Pro's appointment follow-up feature scores an impressive 9.2, allowing businesses to effectively manage customer communications post-service. Salesforce Field Service, however, has a lower score of 8.5 in this area, with users noting that its follow-up capabilities could be more streamlined.
- G2 users highlight Housecall Pro's invoicing feature, which received a high score of 9.3, as a standout for simplifying billing processes. Conversely, Salesforce Field Service's invoicing scored 8.2, with some users expressing that it lacks certain customization options that would enhance their billing experience.
- Users on G2 report that Housecall Pro's scheduling notifications feature, rated at 9.1, is particularly effective for keeping both staff and clients informed. In comparison, Salesforce Field Service's scheduling notifications scored 8.5, with reviewers mentioning that while functional, it could benefit from more advanced notification settings.
- Reviewers mention that Housecall Pro's ease of setup, rated at 8.8, is a significant advantage for small businesses looking to get started quickly. Salesforce Field Service, with a score of 7.7, has been noted by users as requiring more time and effort to configure, which can be a drawback for those needing immediate deployment.
- Users say that Housecall Pro's customer support quality, rated at 8.8, is a major selling point, with many praising the responsiveness and helpfulness of the support team. Salesforce Field Service, while still rated at 8.5, has received feedback indicating that response times can vary, leading to some frustration among users seeking timely assistance.
Pricing
Entry-Level Pricing
Housecall Pro
Basic
Starting at $59.00
1 Users
Solutions to optimize and streamline your business.
- Credit card rates as low as 2.59%
- Drag & drop scheduling
- Real-time dispatching
Salesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Free Trial
Housecall Pro
Free Trial is available
Salesforce Field Service
No trial information availableRatings
Meets Requirements
8.6
168
8.6
347
Ease of Use
8.9
168
8.4
737
Ease of Setup
8.7
123
7.8
604
Ease of Admin
9.0
112
8.3
170
Quality of Support
8.7
162
8.6
337
Has the product been a good partner in doing business?
8.9
111
8.7
163
Product Direction (% positive)
8.8
168
9.0
340
Features by Category
Collection
7.8
20
Not enough data
8.8
20
Not enough data
8.2
20
Not enough data
8.0
21
Not enough data
8.5
19
Not enough data
Agentic AI - Review Management
Not enough data
Not enough data
Not enough data
Not enough data
Moderation
8.6
19
Not enough data
8.6
19
Not enough data
8.7
19
Not enough data
Use Cases
7.9
19
Not enough data
7.8
19
Not enough data
8.8
19
Not enough data
Administration
7.5
19
Not enough data
7.5
19
Not enough data
7.7
19
Not enough data
7.7
19
Not enough data
7.9
18
Not enough data
Display Options
7.5
18
Not enough data
7.8
18
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
Generative AI
Not enough data
Not enough data
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Resource Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
9.1
42
Not enough data
9.1
40
Not enough data
9.1
41
Not enough data
Settings
8.9
38
Not enough data
8.8
35
Not enough data
8.6
37
Not enough data
Personalization
8.7
38
Not enough data
8.5
36
Not enough data
Integrations
8.4
38
Not enough data
8.1
34
Not enough data
9.0
40
Not enough data
7.1
30
Not enough data
8.4
38
Not enough data
Generative AI
8.0
27
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
36
7.9
152
Feature Not Available
7.5
150
Before the Job
8.8
102
8.5
276
8.8
101
8.6
270
8.6
95
8.6
276
8.6
95
8.4
268
On the Job
8.8
95
Feature Not Available
8.3
96
8.5
273
7.0
84
Feature Not Available
8.7
101
8.5
274
8.3
64
8.4
226
After the Job
8.0
94
8.6
277
8.0
94
8.6
272
9.2
97
8.2
226
7.9
82
8.7
225
Agentic AI - Field Service Management
Not enough data
7.8
58
7.0
5
7.9
59
Not enough data
8.2
58
Categories
Categories
Shared Categories
Housecall Pro and Salesforce Field Service are categorized as Field Service Management
Unique Categories
Housecall Pro is categorized as Construction CRM, HVAC, Online Appointment Scheduling, Review Management, and Roofing
Salesforce Field Service has no unique categories
Reviews
Reviewers' Company Size
Housecall Pro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
30.1%
Consumer Services
23.1%
Facilities Services
5.4%
Individual & Family Services
3.2%
Electrical/Electronic Manufacturing
3.2%
Other
34.9%
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Discussions
Is Housecall Pro safe?
1 Comment
EH
100% It was created by a Plumber who wanted to have all the different apps and sites in one app and 1 low price. It really is an all in one and saves me time...Read more
Housecall Pro has no more discussions with answers
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
