Compare Agentforce Field Service (formerly Salesforce Field Service) and Housecall Pro 
Featured Products
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (94.7% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Starting at $59.00 1 Users
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(1,003)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansHousecall Pro
Star Rating
(202)4.3 out of 5
Market Segments
Small-Business (94.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.00 1 Users
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Housecall Pro. Users appreciate its smart scheduling and real-time visibility, which streamline field operations and enhance efficiency.
- According to verified reviews, Housecall Pro is praised for its user-friendly interface, making it easy for new employees to onboard quickly. Users have highlighted how it simplifies customer tracking and invoicing, which is particularly valuable for small business owners.
- Reviewers mention that Salesforce Field Service offers a powerful mobile app that integrates seamlessly with the Salesforce platform, providing technicians with all necessary information in one place. This integration is a key factor for users who need to manage databases and operations efficiently.
- Users say that Housecall Pro's implementation process is notably quick and straightforward, with many finding the onboarding wizard intuitive. This ease of setup is a significant advantage for small businesses looking to get started without extensive training.
- G2 reviewers highlight that while both products have similar scores for quality of support, Housecall Pro users appreciate the active community on platforms like Facebook, where they can receive quick help and feedback from other users and developers.
- According to recent feedback, Salesforce Field Service's planning and dispatching capabilities are highly regarded, with users noting that having all important information in one location simplifies their workflow, making it a strong choice for mid-market companies.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Housecall Pro
Basic
Starting at $59.00
1 Users
Solutions to optimize and streamline your business.
- Credit card rates as low as 2.59%
- Drag & drop scheduling
- Real-time dispatching
Free Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableHousecall Pro
Free Trial is available
Ratings
Meets Requirements
8.6
364
8.6
168
Ease of Use
8.4
756
8.9
169
Ease of Setup
7.8
623
8.8
124
Ease of Admin
8.3
184
9.0
113
Quality of Support
8.5
354
8.7
162
Has the product been a good partner in doing business?
8.7
177
8.9
112
Product Direction (% positive)
9.0
356
8.8
169
Features by Category
Collection
Not enough data
7.8
21
Not enough data
8.7
21
Not enough data
8.1
21
Not enough data
7.9
22
Not enough data
8.3
20
Agentic AI - Review Management
Not enough data
Not enough data
Not enough data
Not enough data
Moderation
Not enough data
8.5
20
Not enough data
8.5
20
Not enough data
8.5
20
Use Cases
Not enough data
7.8
20
Not enough data
7.7
20
Not enough data
8.8
20
Administration
Not enough data
7.3
20
Not enough data
7.4
20
Not enough data
7.6
20
Not enough data
7.6
20
Not enough data
7.7
19
Display Options
Not enough data
7.4
19
Not enough data
7.6
19
Not enough data
8.0
19
Not enough data
7.9
19
Generative AI
Not enough data
Not enough data
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Resource Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
Not enough data
9.1
42
Not enough data
9.1
40
Not enough data
9.1
41
Settings
Not enough data
8.9
38
Not enough data
8.8
35
Not enough data
8.6
37
Personalization
Not enough data
8.7
38
Not enough data
8.5
36
Integrations
Not enough data
8.4
38
Not enough data
8.1
34
Not enough data
9.0
40
Not enough data
7.1
30
Not enough data
8.4
38
Generative AI
Not enough data
8.0
27
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
152
7.6
37
7.5
151
Feature Not Available
Before the Job
8.5
283
8.7
103
8.6
277
8.8
102
8.6
276
8.6
96
8.4
270
8.6
96
On the Job
Feature Not Available
8.7
96
8.5
275
8.2
97
Feature Not Available
7.0
85
8.5
275
8.7
102
8.4
227
8.3
65
After the Job
8.6
280
8.0
95
8.6
272
8.0
95
8.2
226
9.2
98
8.7
233
8.0
83
Agentic AI - Field Service Management
7.9
66
Not enough data
7.8
60
7.0
5
8.1
62
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and Housecall Pro are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
Housecall Pro is categorized as HVAC, Construction CRM, Roofing, Online Appointment Scheduling, and Review Management
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Housecall Pro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.0%
Manufacturing
8.2%
Computer Software
4.8%
Hospital & Health Care
4.8%
Telecommunications
4.4%
Other
68.7%
Construction
29.9%
Consumer Services
23.0%
Facilities Services
5.9%
Electrical/Electronic Manufacturing
3.2%
Individual & Family Services
3.2%
Other
34.8%
Discussions
What is Salesforce Field Service used for?
2 Comments
FS
In my view if you looking for a comprehensive sales solutions that also manages field service operations, Salesforce Field Service can be a valuable tool...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
Is Housecall Pro safe?
1 Comment
EH
100% It was created by a Plumber who wanted to have all the different apps and sites in one app and 1 low price. It really is an all in one and saves me time...Read more
Housecall Pro has no more discussions with answers
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