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Compare HotSchedules and When I Work 
Featured Products
At a Glance
Market Segments
Mid-Market (47.5% of reviews)
Small-Business (60.3% of reviews)
Entry-Level Pricing
No pricing available
$2.50 1 user Per Month
HotSchedules
Star Rating
(104)4.3 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HotSchedulesWhen I Work
Star Rating
(345)4.4 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
$2.50 1 user Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HotSchedules excels in user-friendliness, particularly highlighting its shortcuts and ease of use in creating schedules and trends. Users appreciate the mobile app, which they say "saves a ton of time," making it a strong choice for those who prioritize efficiency in scheduling.
- Users say When I Work stands out for its intuitive design, with many finding it "very easy to use" and "menu driven," which simplifies navigation. This user-friendly approach is complemented by a robust mobile app that supports staffing and communication, making it ideal for teams that need to stay connected on the go.
- Reviewers mention that HotSchedules has a strong performance rating, with users noting its effectiveness in crewmember scheduling. However, some users feel it may not fully meet their specific workflow needs, indicating potential configuration challenges that could affect its adaptability in diverse environments.
- According to verified reviews, When I Work has a slight edge in overall satisfaction, with users appreciating its simplicity in making adjustments and executing scheduling needs. This ease of use is particularly beneficial for small businesses that require a straightforward solution without the complexity.
- G2 reviewers highlight that while HotSchedules has a solid dashboard and performance metrics, When I Work's support quality is noted to be slightly better, with users feeling more supported in their scheduling and communication needs. This could be a deciding factor for businesses that prioritize customer support.
- Users report that HotSchedules has a higher rating for its dashboard features, which are praised for their clarity and functionality. In contrast, When I Work, while still effective, may not offer the same level of detailed insights, which could be a consideration for users who rely heavily on data-driven decision-making.
Pricing
Entry-Level Pricing
HotSchedules
No pricing availableWhen I Work
Single Location or Schedule
$2.50
1 user Per Month
Everything you need to effectively manage a single team or location. All plans include scheduling, time & attendance tracking, and team communication.
- One-click Auto Scheduling
- Unlimited schedule templates
- Time off & availability management
Free Trial
HotSchedules
Free Trial is available
When I Work
Free Trial is available
Ratings
Meets Requirements
9.0
88
8.8
293
Ease of Use
8.7
88
8.7
296
Ease of Setup
7.7
13
8.7
159
Ease of Admin
7.6
14
8.7
155
Quality of Support
8.1
69
8.4
236
Has the product been a good partner in doing business?
7.5
12
8.7
148
Product Direction (% positive)
8.5
84
8.9
279
Features by Category
Automation
Not enough data
8.2
29
Logistics
Not enough data
7.9
29
Not enough data
7.8
29
Not enough data
8.0
29
Management
Not enough data
8.2
28
Not enough data
8.2
28
Not enough data
8.2
28
Not enough data
8.8
27
Not enough data
8.6
28
Not enough data
8.8
28
Not enough data
8.6
28
Monitoring
Not enough data
7.9
28
Not enough data
8.2
28
Not enough data
8.0
28
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Restaurant Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.1
66
9.7
5
9.0
78
9.3
5
8.7
78
Platform Content
Not enough data
8.4
67
Not enough data
8.0
50
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
7.5
58
9.3
5
9.0
75
Not enough data
8.0
58
Not enough data
8.6
61
Not enough data
8.2
62
Time Tracking
Not enough data
8.9
95
Not enough data
8.6
84
Not enough data
8.9
69
Client Invoicing
Not enough data
8.1
47
Not enough data
8.2
46
Not enough data
7.7
49
Mobile Time Tracking
Not enough data
9.0
88
Administration
Not enough data
8.3
65
Not enough data
8.8
82
Not enough data
9.0
89
Not enough data
8.7
62
Not enough data
8.8
83
Platform
Not enough data
8.4
67
Not enough data
8.2
57
Not enough data
8.4
59
Not enough data
8.9
89
Not enough data
8.9
84
Not enough data
7.7
61
Platform
Not enough data
8.1
70
Not enough data
7.1
34
Not enough data
7.9
51
Not enough data
8.6
75
Not enough data
8.9
76
Not enough data
8.8
75
Not enough data
8.2
60
Not enough data
8.6
75
Workforce Management Platform Features
Not enough data
8.4
74
Not enough data
9.1
105
Not enough data
9.0
98
Not enough data
8.9
96
Not enough data
8.0
71
Not enough data
8.0
71
Not enough data
8.1
67
Not enough data
8.7
86
Not enough data
8.7
100
Not enough data
8.3
98
Categories
Categories
Shared Categories
HotSchedules and When I Work are categorized as Time & Attendance, Employee Scheduling, and Workforce Management
Unique Categories
HotSchedules is categorized as Restaurant Scheduling
When I Work is categorized as Time Tracking
Reviews
Reviewers' Company Size
HotSchedules
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
When I Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Restaurants
33.7%
Food & Beverages
27.7%
Hospitality
8.9%
Health, Wellness and Fitness
4.0%
Entertainment
4.0%
Other
21.8%
Hospital & Health Care
9.9%
Retail
7.5%
Food & Beverages
6.0%
Hospitality
5.7%
Consumer Services
5.1%
Other
66.0%
Discussions
HotSchedules has no discussions with answers
How can I interface with my Scheduling Coordinator about requests other than time off?
3 Comments
Official Response from When I Work
Hi Matthew! Tiffany here with When I Work Customer Care. We offer real time communication with your team through Workchat. Here is our guide that goes over...Read more
Can you integrate it with Tsheets?
2 Comments
Official Response from When I Work
Hi Melinda! Tiffany here with When I Work Customer Care. We do not integrate with T-Sheets but I understand how this would be a beneficial option! We do...Read more
Airplane mode/Phone off
2 Comments
Official Response from When I Work
Hi Mandi! Tiffany here with When I Work Customer Care. The app only captures an employee's location at the time of Clock In and Clock Out. It does not...Read more
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