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Compare Higher Logic Thrive and Khoros Service 
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At a Glance
Market Segments
Small-Business (55.3% of reviews)
Enterprise (36.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Higher Logic Thrive
Star Rating
(429)4.4 out of 5
Market Segments
Small-Business (55.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Higher Logic ThriveKhoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Khoros ServiceHigher Logic Thrive vs Khoros Service
When assessing the two solutions, reviewers found Khoros Service easier to use and administer. However, reviewers felt that Higher Logic Thrive was easier to do business with overall. Finally, reviewers felt that the products are equally easy to set up.
- Higher Logic Thrive and Khoros Service both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Higher Logic Thrive is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Higher Logic Thrive over Khoros Service.
Pricing
Entry-Level Pricing
Higher Logic Thrive
No pricing availableKhoros Service
No pricing availableFree Trial
Higher Logic Thrive
No trial information availableKhoros Service
No trial information availableRatings
Meets Requirements
8.5
371
8.5
27
Ease of Use
8.1
373
8.2
27
Ease of Setup
7.8
233
7.8
17
Ease of Admin
8.3
247
8.0
10
Quality of Support
8.9
361
8.5
26
Has the product been a good partner in doing business?
9.0
241
8.3
9
Product Direction (% positive)
9.1
356
8.7
27
Features by Category
Email Marketing
8.7
155
Not enough data
9.0
157
Not enough data
8.6
154
Not enough data
8.4
88
Not enough data
Online Marketing
7.8
87
Not enough data
8.2
86
Not enough data
8.6
108
Not enough data
8.2
128
Not enough data
8.3
78
Not enough data
Lead Management
7.9
58
Not enough data
8.0
68
Not enough data
8.5
77
Not enough data
8.4
42
Not enough data
8.2
42
Not enough data
8.4
65
Not enough data
8.2
42
Not enough data
7.9
52
Not enough data
Campaign Management
Feature Not Available
Not enough data
8.3
61
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Social
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reporting & Analytics
8.5
147
Not enough data
Feature Not Available
Not enough data
7.5
57
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.2
69
Not enough data
8.0
61
Not enough data
8.7
75
Not enough data
8.1
31
Not enough data
7.5
36
Not enough data
8.7
77
Not enough data
7.7
39
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.2
71
Not enough data
8.1
58
Not enough data
7.9
41
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.0(won by default)
7
Not enough data
8.6(won by default)
6
Not enough data
8.3(won by default)
5
Channels
Not enough data
8.0(won by default)
5
Not enough data
9.3(won by default)
7
Not enough data
7.3(won by default)
5
Not enough data
6.7(won by default)
5
Not enough data
8.3(won by default)
5
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
8.3(won by default)
6
Not enough data
8.3(won by default)
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
6.8
31
Not enough data
7.8
59
Not enough data
8.0
14
Not enough data
Feature Not Available
Not enough data
8.2
15
Not enough data
8.3
16
Not enough data
Community Improvement
7.9
18
Not enough data
7.4
15
Not enough data
7.3
14
Not enough data
6.7
13
Not enough data
Customer Analytics
7.7
48
Not enough data
8.0
60
Not enough data
7.8
63
Not enough data
7.0
27
Not enough data
Community Management
7.6
47
Not enough data
7.2
50
Not enough data
8.3
15
Not enough data
Community Analytics
8.5
17
Not enough data
7.6
13
Not enough data
8.0
17
Not enough data
8.3
16
Not enough data
Agentic AI - Online Community Management
7.3
5
Not enough data
6.3
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Higher Logic Thrive and Khoros Service share no categories
Unique Categories
Higher Logic Thrive is categorized as Marketing Automation and Online Community Management
Khoros Service is categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Higher Logic Thrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Khoros Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
36.1%
Hospital & Health Care
5.7%
Marketing and Advertising
5.0%
Education Management
4.5%
Higher Education
2.9%
Other
45.8%
Telecommunications
15.2%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Consumer Services
9.1%
Hospitality
6.1%
Other
51.5%
Alternatives
Discussions
CEO AMA?
1 Comment
JP
Hi Becca! Without a lot of context, we would say an Ask Me Anything (AMA) with the CEO could be a good way to boost engagement, as long as your member base...Read more
What benefits do these users get from the online community?
1 Comment
Official Response from Higher Logic Thrive
We often hear from our association customers that their community has become their members’ number one benefit. In an online member community, your members...Read more
What is an online community platform?
1 Comment
Official Response from Higher Logic Thrive
An online community is a dedicated online space created by an organization where users can connect with each other and with you.Read more
What is a community khoros?
1 Comment
MV
Khoros is a platform for digital-first customer engagementRead more
What do online communities do?
1 Comment
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
Khoros Service has no more discussions with answers
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