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Compare Hexnode and Jira Service Management 
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At a Glance
Market Segments
Mid-Market (53.0% of reviews)
Mid-Market (43.0% of reviews)
Entry-Level Pricing
No pricing available
0/agent/month
Hexnode
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (53.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HexnodeJira Service Management
Star Rating
(954)4.3 out of 5
Market Segments
Mid-Market (43.0% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansHexnode vs Jira Service Management
When assessing the two solutions, reviewers found Hexnode easier to use, set up, and administer. Reviewers also preferred doing business with Hexnode overall.
- Reviewers felt that Hexnode meets the needs of their business better than Jira Service Management.
- When comparing quality of ongoing product support, reviewers felt that Hexnode is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Hexnode over Jira Service Management.
Pricing
Entry-Level Pricing
Hexnode
No pricing availableJira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
Hexnode
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
9.1
204
8.7
843
Ease of Use
8.9
203
8.2
850
Ease of Setup
8.9
185
8.0
458
Ease of Admin
9.0
182
8.0
362
Quality of Support
9.2
196
8.4
727
Has the product been a good partner in doing business?
9.1
175
8.7
339
Product Direction (% positive)
9.1
199
8.7
812
Features by Category
Ticket and Case Management
Not enough data
9.0
82
Not enough data
9.0
80
Not enough data
8.9
81
Not enough data
8.9
79
Not enough data
8.8
78
Not enough data
8.8
80
Not enough data
9.2
79
Not enough data
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
Not enough data
8.9
80
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Platform
Not enough data
8.1
83
Not enough data
8.4
85
Not enough data
8.8
86
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Administration
Not enough data
8.9
164
|
Verified
Not enough data
8.5
158
|
Verified
Not enough data
8.9
170
|
Verified
Service Desk
Not enough data
8.9
176
|
Verified
Not enough data
8.8
176
|
Verified
Not enough data
8.8
175
|
Verified
Management
Not enough data
9.0
152
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
8.7
147
|
Verified
Not enough data
8.6
143
|
Verified
Not enough data
8.6
138
|
Verified
Functionality
Not enough data
9.1
158
|
Verified
Not enough data
8.8
148
Not enough data
8.7
153
|
Verified
Not enough data
8.9
151
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
79
Not enough data
8.4
78
Not enough data
8.3
79
Not enough data
8.3
78
Not enough data
8.3
79
Not enough data
8.1
79
Not enough data
8.3
80
Inventory Management - Remote Monitoring & Management (RMM)
9.3
16
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
9.3
16
Not enough data
8.4
16
Not enough data
9.0
15
Not enough data
8.5
14
Not enough data
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
9.1
16
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
9.2
71
Not enough data
9.2
69
Not enough data
Security
9.1
72
Not enough data
9.2
71
Not enough data
9.2
69
Not enough data
Management
9.4
71
Not enough data
9.2
72
Not enough data
9.4
72
Not enough data
9.1
70
Not enough data
9.1
68
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
144
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.1
145
|
Verified
Not enough data
8.5
68
Management Tools
Not enough data
9.1
148
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.0
134
|
Verified
Generative AI
Not enough data
8.0
75
Not enough data
8.3
73
Agentic AI - Incident Management
Not enough data
8.3
59
Not enough data
8.4
59
Not enough data
8.5
58
Not enough data
8.6
59
Not enough data
8.6
59
Not enough data
8.6
59
Not enough data
8.5
59
Generative AI
Not enough data
8.2
24
Agentic AI - IT Alerting
Not enough data
8.4
23
Not enough data
8.8
23
Not enough data
9.1
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.8
23
Not enough data
8.8
23
Agentic AI - Mobile Application Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.7
305
Not enough data
8.8
314
Not enough data
8.8
324
Not enough data
8.4
279
Not enough data
8.5
275
Reporting
Not enough data
8.5
308
Not enough data
8.4
301
Not enough data
8.2
231
Access & Usability
Not enough data
8.1
227
Not enough data
8.6
275
Not enough data
8.5
236
Not enough data
8.4
231
Agentic AI - Service Desk
Not enough data
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Platform - Mobile Device Management (MDM)
9.2
142
Not enough data
Operating System
9.1
136
Not enough data
9.0
132
Not enough data
9.1
143
Not enough data
Management
9.1
158
Not enough data
9.0
133
Not enough data
9.1
133
Not enough data
9.0
132
Not enough data
8.9
145
Not enough data
Security
9.4
144
Not enough data
9.2
153
Not enough data
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.2
29
Not enough data
9.0
36
Not enough data
9.0
36
Not enough data
Operating System
9.2
32
Not enough data
9.3
27
Not enough data
9.3
31
Not enough data
Security
9.2
37
Not enough data
8.7
31
Not enough data
9.2
36
Not enough data
Management
8.8
37
Not enough data
9.0
29
Not enough data
8.9
28
Not enough data
8.7
29
Not enough data
9.0
30
Not enough data
Agentic AI - Enterprise Mobility Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hexnode and Jira Service Management share no categories
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Service Desk, IT Alerting, and Help Desk
Reviews
Reviewers' Company Size
Hexnode
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
14.4%
Construction
5.1%
Marketing and Advertising
4.2%
Financial Services
4.2%
Other
57.2%
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.7%
Internet
4.6%
Telecommunications
3.3%
Other
40.3%
Alternatives
Discussions
Will it be possible to store device encryption keys in the platform similarly Azure AD/Intune?
1 Comment
DF
Hey Daniel,
Hexnode MDM doesn't currently support the storage of the device encryption key in the portal, however, it is has been submitted to their...Read more
How do you use Hexnode MDM?
1 Comment
DG
Hexnode is on our eld Tablets in our local Trucks. It is perfect for limiting access to any apps except their electronic logging apps, and pdf viewer.Read more
What is Hexnode UEM used for?
1 Comment
VJ
Hexnode UEM is a Mobile Device Management (MDM) platform that enables us to manage devices remotely, no matter where they are located across the globe. It...Read more
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 Comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
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