Introducing G2.ai, the future of software buying.Try now
Compare HelpWire and Realtime 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
FixMe.IT
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Splashtop Remote Support
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Surfly
Visit Website
At a Glance
Market Segments
Small-Business (82.8% of reviews)
Mid-Market (80.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
HelpWire
Star Rating
(30)4.8 out of 5
Market Segments
Small-Business (82.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about HelpWireRealtime
Star Rating
(41)4.5 out of 5
Market Segments
Mid-Market (80.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about RealtimeHelpWire vs Realtime
When assessing the two solutions, reviewers found Realtime easier to use, set up, and administer. Reviewers also preferred doing business with Realtime overall.
- Reviewers felt that Realtime meets the needs of their business better than HelpWire.
- When comparing quality of ongoing product support, reviewers felt that Realtime is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Realtime over HelpWire.
Pricing
Entry-Level Pricing
HelpWire
No pricing availableRealtime
No pricing availableFree Trial
HelpWire
No trial information availableRealtime
No trial information availableRatings
Meets Requirements
9.3
27
9.7
39
Ease of Use
9.4
28
9.8
40
Ease of Setup
9.5
21
9.7
38
Ease of Admin
8.1
7
9.4
35
Quality of Support
9.4
27
9.7
39
Has the product been a good partner in doing business?
9.5
7
9.9
35
Product Direction (% positive)
9.6
26
10.0
39
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.9
15
Not enough data
9.6
34
Not enough data
9.8
37
Not enough data
8.6
16
Conferencing Options
Not enough data
9.9
37
Not enough data
9.4
36
Not enough data
9.1
37
Application Tools
Not enough data
9.9
37
Not enough data
8.9
35
Not enough data
9.8
37
Agentic AI - Screen Sharing
Not enough data
Not enough data
Administration
9.3
15
9.9
35
9.0
16
9.0
34
8.7
14
9.1
29
8.5
14
Feature Not Available
9.3
14
9.7
31
9.1
13
9.4
11
Maintenance
9.4
13
Feature Not Available
8.9
12
Feature Not Available
Communication
8.9
12
Feature Not Available
9.0
12
Feature Not Available
9.0
12
9.2
10
8.6
12
Not enough data
Security
9.4
13
9.7
32
9.2
12
9.0
5
Device Support
7.8
13
9.8
30
8.7
13
9.9
30
9.4
12
9.9
24
Performance
8.9
11
8.9
24
Administration
Not enough data
9.5
18
Not enough data
9.6
13
Not enough data
9.9
27
Security
Not enough data
9.8
29
Not enough data
8.5
10
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
14
Not enough data
9.2
14
Not enough data
9.1
13
Not enough data
9.2
13
Not enough data
9.4
13
Not enough data
9.6
13
Not enough data
9.6
14
Not enough data
Platform
9.6
13
Not enough data
8.5
14
Not enough data
9.4
13
Not enough data
9.4
14
Not enough data
Security
9.5
13
Not enough data
9.4
13
Not enough data
9.5
13
Not enough data
Categories
Categories
Shared Categories
HelpWire and Realtime are categorized as Remote Support
Reviews
Reviewers' Company Size
HelpWire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Realtime
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.8%
Writing and Editing
6.9%
Staffing and Recruiting
6.9%
Information Technology and Services
6.9%
Higher Education
6.9%
Other
58.6%
Information Technology and Services
85.0%
Computer Software
7.5%
Education Management
5.0%
Public Relations and Communications
2.5%
‐
Other
0.0%
Alternatives
Discussions
HelpWire has no discussions with answers
Realtime has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
