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At a Glance
Market Segments
Small-Business (73.1% of reviews)
Small-Business (90.4% of reviews)
Entry-Level Pricing
$19 - $39 - $69 per mailbox per month
$12.00 1 User Per Month
Helpmonks
Star Rating
(26)4.3 out of 5
Market Segments
Small-Business (73.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19 - $39 - $69 per mailbox per month
Browse all 3 pricing plansHelpwise
Star Rating
(182)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Helpmonks offers a robust "Unified Inbox" feature, which allows for seamless management of multiple communication channels, while Helpwise's "Multi-Channel Coverage" is praised for its extensive integration with various platforms, making it easier for small businesses to manage customer interactions.
- Reviewers mention that Helpwise excels in "Ease of Setup" with a score of 9.1, making it a preferred choice for users who prioritize quick implementation, whereas Helpmonks, with a score of 8.6, may require a bit more time to configure effectively.
- G2 users highlight Helpwise's superior "Quality of Support" with a score of 9.2, indicating that users feel more supported and satisfied with their customer service experience compared to Helpmonks, which has a score of 8.8.
- Users on G2 appreciate Helpwise's "Ticket Collaboration" feature, scoring 9.1, which facilitates teamwork on customer issues, while Helpmonks, although strong in "Ticket creation user experience" with a score of 8.9, does not match the collaborative capabilities of Helpwise.
- Reviewers say that Helpwise's "Email Segmentation" feature is particularly effective, allowing for targeted marketing efforts, while Helpmonks' capabilities in this area are less emphasized, leading to a more generalized approach to email marketing.
- Users report that Helpwise's "Performance Tracking" tools are more intuitive and user-friendly, scoring 8.1, compared to Helpmonks' 8.5, which, while still effective, may not provide the same level of clarity and ease of use for tracking customer interactions.
Pricing
Entry-Level Pricing
Helpmonks
Hosted Plans
$19 - $39 - $69
per mailbox per month
Hosted plans
- Unlimited users
- Unlimited emails
- Unlimited storage
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Free Trial
Helpmonks
Free Trial is available
Helpwise
Free Trial is available
Ratings
Meets Requirements
8.4
17
8.9
124
Ease of Use
9.0
19
9.0
126
Ease of Setup
8.6
13
9.1
82
Ease of Admin
7.9
13
9.1
82
Quality of Support
8.8
18
9.2
116
Has the product been a good partner in doing business?
9.4
12
9.4
78
Product Direction (% positive)
9.4
21
9.4
102
Features by Category
Ticket and Case Management
Not enough data
9.0
24
Not enough data
9.1
25
Not enough data
9.1
23
Not enough data
9.0
20
Not enough data
8.8
19
Not enough data
9.0
26
Not enough data
9.1
25
Not enough data
8.0
24
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Feature Not Available
Not enough data
9.4
24
Not enough data
9.2
22
Not enough data
8.4
19
Not enough data
7.0
16
Platform
Not enough data
7.4
23
Not enough data
8.6
20
Not enough data
8.8
26
Not enough data
8.9
21
Not enough data
8.0
21
Not enough data
8.2
21
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Channels
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Customers
Not enough data
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.3
28
Not enough data
8.7
22
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
32
Not enough data
8.9
31
Not enough data
8.5
25
Generative AI
Not enough data
8.1
7
Not enough data
8.1
7
Inbox Tools
Not enough data
9.2
36
Not enough data
8.5
39
Not enough data
8.7
31
Not enough data
8.5
36
Coordination Tools
Not enough data
8.2
24
Not enough data
8.4
29
Not enough data
8.5
29
Software Options
Not enough data
Feature Not Available
Not enough data
7.5
33
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Platform
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
7.9
18
Not enough data
8.1
18
Not enough data
7.8
16
Not enough data
7.8
17
Support Automation
Not enough data
8.1
17
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.9
18
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.8
12
Not enough data
9.2
15
Not enough data
8.8
11
Not enough data
8.9
11
Not enough data
Feature Not Available
Internal Use
Not enough data
8.6
20
Not enough data
9.1
13
Not enough data
8.8
11
Not enough data
9.3
12
Not enough data
9.3
15
Not enough data
9.4
13
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.0
10
Not enough data
9.0
10
Not enough data
Feature Not Available
Not enough data
8.0
9
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
8.7
9
Not enough data
9.2
10
Not enough data
Feature Not Available
Not enough data
9.3
9
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.8(won by default)
9
Not enough data
9.4(won by default)
8
Not enough data
9.6(won by default)
8
Channels
Not enough data
9.8(won by default)
11
Not enough data
9.8(won by default)
8
Not enough data
9.2(won by default)
8
Not enough data
8.9(won by default)
6
Not enough data
9.4(won by default)
8
Insight
Not enough data
9.0(won by default)
5
Not enough data
9.5(won by default)
7
Not enough data
9.3(won by default)
7
Not enough data
9.4(won by default)
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpmonks and Helpwise are categorized as Live Chat, Help Desk, and Shared Inbox
Unique Categories
Helpmonks is categorized as Transactional Email
Helpwise is categorized as Digital Customer Service Platforms, Email Client, Conversational Support, Customer Communications Management, Conversational Marketing, Social Customer Service, Customer Self-Service, and Chatbots
Reviews
Reviewers' Company Size
Helpmonks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
11.5%
Computer Software
11.5%
Wholesale
7.7%
Retail
7.7%
Real Estate
7.7%
Other
53.8%
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Discussions
Helpmonks has no discussions with answers
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
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