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At a Glance
Market Segments
Small-Business (62.3% of reviews)
Small-Business (73.9% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
Free Per Month
Help Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing planstawk.to
Star Rating
(195)4.5 out of 5
Market Segments
Small-Business (73.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in its Ticket Collaboration feature, scoring 8.9, which allows teams to work together seamlessly on customer inquiries. In contrast, tawk.to's collaboration features are less robust, leading to a score of 8.4.
- Reviewers mention that Help Scout's Quality of Support is rated at 9.1, indicating a strong commitment to customer service. On the other hand, tawk.to's support quality is rated lower at 8.4, suggesting that users may experience longer response times or less effective assistance.
- G2 users highlight Help Scout's Ease of Use with a score of 9.2, making it user-friendly for teams. Conversely, tawk.to's score of 9.1 indicates it is also easy to use, but some users feel it could be more intuitive in certain areas.
- Reviewers say that Help Scout's Response Automation feature, rated at 8.6, helps streamline customer interactions effectively. In comparison, tawk.to's automation capabilities are perceived as less comprehensive, resulting in a lower score of 8.4.
- Users on G2 report that Help Scout's Knowledge Base feature is highly effective, scoring 9.0, which aids in self-service support. Tawk.to's Knowledge Base, while functional, received a lower score of 8.7, indicating room for improvement in user experience.
- Reviewers mention that Help Scout's Customization options, rated at 7.8, allow for tailored user experiences, although some users feel it could be more flexible. Tawk.to shines in this area with a score of 8.5, providing more extensive customization capabilities for users.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Help Scout
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
8.7
315
9.1
168
Ease of Use
9.2
319
9.1
168
Ease of Setup
9.2
163
9.2
83
Ease of Admin
9.1
163
9.1
77
Quality of Support
9.1
289
8.4
137
Has the product been a good partner in doing business?
9.1
156
9.0
66
Product Direction (% positive)
8.2
303
9.0
161
Features by Category
Ticket and Case Management
9.2
175
|
Verified
Not enough data
9.2
174
|
Verified
Not enough data
8.6
188
|
Verified
Not enough data
8.6
164
Not enough data
Feature Not Available
Not enough data
8.7
176
|
Verified
Not enough data
8.9
175
|
Verified
Not enough data
8.2
99
Not enough data
Generative AI
5.2
7
Not enough data
6.1
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
9.2
166
|
Verified
Not enough data
7.7
101
|
Verified
Not enough data
7.7
61
Not enough data
6.8
28
|
Verified
Not enough data
Platform
7.5
39
Not enough data
7.7
90
|
Verified
8.5
124
|
Verified
8.6
104
|
Verified
Not enough data
8.5
78
|
Verified
Not enough data
8.1
144
|
Verified
Not enough data
8.2
151
|
Verified
Not enough data
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Not enough data
Support Automation
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.5
12
Not enough data
6.5
11
Not enough data
6.4
11
Communication
9.0
29
|
Verified
9.2
135
|
Verified
8.9
30
|
Verified
8.9
136
|
Verified
Feature Not Available
8.0
100
|
Verified
8.2
22
|
Verified
8.9
118
|
Verified
Feature Not Available
8.3
41
Internal Use
7.7
90
|
Verified
8.5
124
|
Verified
8.7
29
|
Verified
8.8
123
|
Verified
7.9
18
|
Verified
8.4
113
9.0
32
|
Verified
8.6
116
|
Verified
9.5
30
|
Verified
8.7
111
|
Verified
8.4
30
|
Verified
8.3
112
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
107
Not enough data
8.3
103
Not enough data
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Not enough data
Self-Service Platform
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and tawk.to are categorized as Live Chat
Unique Categories
Help Scout is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Help Desk, Customer Self-Service, and Email Management
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Computer Software
12.2%
Information Technology and Services
11.2%
Marketing and Advertising
8.5%
Internet
5.3%
Education Management
4.3%
Other
58.5%
Discussions
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
What is tawk.to used for?
1 Comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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