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At a Glance
Market Segments
Mid-Market (54.1% of reviews)
Small-Business (85.5% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
$0.00
Heap
Star Rating
(1,094)4.4 out of 5
Market Segments
Mid-Market (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansSmartlook
Star Rating
(873)4.6 out of 5
Market Segments
Small-Business (85.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heap | by Contentsquare excels in Click Tracking with a score of 9.4, highlighting its ability to provide detailed insights into user interactions. In contrast, Smartlook, while still strong, has a slightly lower score of 9.1 in this area, indicating that Heap may offer a more robust solution for tracking user clicks.
- Reviewers mention that Smartlook shines in A/B Testing, achieving a high score of 9.7, which suggests it provides a superior experience for users looking to optimize their conversion rates through testing. Heap's score of 8.5 in this category indicates it may not be as comprehensive in this specific functionality.
- G2 users highlight that Heap | by Contentsquare offers excellent Standard Event Tracking with a score of 9.0, making it a preferred choice for those needing detailed event tracking capabilities. Smartlook, with a score of 8.6, may not provide the same level of detail, which could be a consideration for users focused on event analytics.
- Users on G2 report that Smartlook's Session Replays feature, scoring 9.1, is particularly effective for understanding user behavior on a granular level. Heap's performance in this area is not specified, but the absence of a comparable score suggests it may not match Smartlook's capabilities in this regard.
- Reviewers mention that Heap | by Contentsquare's Real-Time Reporting feature, with a score of 8.6, is beneficial for users needing immediate insights into their data. Smartlook's score of 8.8 indicates it also performs well, but users may find Heap's reporting slightly less responsive.
- Users say that Smartlook's Device Responsiveness feature, scoring 9.3, is a standout, ensuring that analytics are accessible and functional across various devices. Heap's performance in this area is not highlighted, which may suggest a potential gap for users who prioritize mobile analytics.
Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Smartlook
Free
$0.00
For small projects
- 3000 sessions per month
- 1 month data history
- 10 events definitions
Free Trial
Heap
Free Trial is available
Smartlook
Free Trial is available
Ratings
Meets Requirements
8.6
856
8.9
656
Ease of Use
8.1
865
8.9
662
Ease of Setup
8.5
313
9.1
459
Ease of Admin
8.6
317
9.1
451
Quality of Support
8.7
679
8.8
470
Has the product been a good partner in doing business?
8.8
299
9.0
385
Product Direction (% positive)
8.7
794
9.0
620
Features by Category
Metrics
8.6
397
8.8
157
8.4
365
8.7
78
8.3
327
8.5
153
9.0
398
8.6
149
8.8
391
8.6
130
8.0
305
8.2
65
8.1
279
8.4
68
8.7
347
8.6
126
8.7
368
8.7
126
Reporting
8.6
365
8.8
149
8.0
293
8.5
63
8.7
330
8.6
121
8.3
358
8.6
117
8.2
205
8.3
108
8.4
225
7.8
18
8.3
375
8.7
119
Other
8.4
339
8.7
135
8.0
185
8.6
109
7.6
192
Feature Not Available
8.2
214
8.5
91
8.1
149
8.4
90
8.0
45
Feature Not Available
7.9
47
8.3
91
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
274
8.4
208
8.6
99
8.6
100
8.6
412
8.8
316
8.7
388
Feature Not Available
User Identification
8.1
41
Feature Not Available
8.6
94
8.4
59
8.5
68
8.7
64
Tracking & Reporting
8.6
102
8.3
64
8.4
93
8.6
69
8.1
80
8.5
60
8.1
97
8.6
77
8.2
96
8.9
72
8.4
90
8.7
74
Metrics
8.3
65
8.8
34
7.9
51
8.5
33
8.0
56
8.1
29
8.2
57
8.0
29
8.4
68
8.5
28
User Behavior
9.4
83
9.1
221
|
Verified
9.0
73
8.9
205
|
Verified
9.0
69
8.4
166
|
Verified
A/B Testing
9.1
52
8.4
126
|
Verified
8.9
24
8.0
86
|
Verified
9.3
61
8.3
124
|
Verified
9.3
44
8.3
104
|
Verified
Visitor Information
9.3
66
8.4
167
|
Verified
8.9
61
8.4
125
|
Verified
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
8.3
300
Feature Not Available
8.7
358
8.7
109
8.5
327
8.5
91
8.7
351
8.7
97
7.9
105
8.4
72
8.4
223
8.1
44
7.8
92
Feature Not Available
8.3
254
8.9
83
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.6
85
Not enough data
8.4
87
Not enough data
8.6
83
Not enough data
8.2
69
Not enough data
7.8
72
Not enough data
7.3
49
Not enough data
Administration
8.1
69
Not enough data
8.2
50
Not enough data
8.5
65
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Not enough data
Platform Additional Functionality
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.6
252
Not enough data
8.5
229
Not enough data
8.4
220
Not enough data
8.5
207
Not enough data
8.7
140
Reporting
Not enough data
8.7
279
Not enough data
9.1
312
Not enough data
9.0
275
Not enough data
8.4
223
Metrics
8.3
65
8.8
34
7.9
51
8.5
33
8.0
56
8.1
29
8.2
57
8.0
29
8.4
68
8.5
28
Variation Testing
8.5
37
Feature Not Available
Feature Not Available
Feature Not Available
8.7
45
Feature Not Available
8.6
45
Feature Not Available
8.3
43
Feature Not Available
8.2
29
Feature Not Available
Reporting
8.4
64
9.0
29
8.2
65
8.9
33
Personalization
Feature Not Available
9.2
28
Feature Not Available
9.0
28
8.3
38
8.9
30
Administration
8.1
52
8.9
41
7.8
15
Feature Not Available
8.5
62
8.9
45
8.9
63
Feature Not Available
Categories
Categories
Shared Categories
Heap and Smartlook are categorized as Product Analytics, Session Replay, Mobile App Analytics, Mobile App Optimization, and Digital Analytics
Unique Categories
Heap is categorized as E-Commerce Analytics, Enterprise Feedback Management, and Customer Journey Analytics
Smartlook is categorized as Heatmap Tools
Reviews
Reviewers' Company Size
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.4%
Information Technology and Services
12.0%
Financial Services
9.1%
Marketing and Advertising
7.7%
Internet
5.4%
Other
49.4%
Computer Software
10.4%
Information Technology and Services
8.2%
Marketing and Advertising
7.9%
Retail
5.4%
Internet
4.9%
Other
63.2%
Discussions
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
How can I exclude myself from the recordings?
2 Comments
RC
You can exclude your IP, here's the page: https://app.smartlook.com/settings/ipsRead more
Is there a whitelabel version of this software?
1 Comment
LM
Hi Kristen,
I am really sorry, but we don't offer that.
Best regards,
lukasRead more
I would to know how to use all the features, is there any number I can dial?
1 Comment
LM
Hi Gurpeet,
you can chat with our customer success team and arrange a demo.
Best regards,
LukasRead more
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