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Compare HappyFox Help Desk and UseResponse 
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At a Glance
Market Segments
Mid-Market (44.4% of reviews)
Small-Business (40.9% of reviews)
Entry-Level Pricing
$24.00 1 agent Per Month
$149 per 2 agents per month
HappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansUseResponse
Star Rating
(22)4.5 out of 5
Market Segments
Small-Business (40.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$149 per 2 agents per month
Browse all 2 pricing plansHappyFox Help Desk vs UseResponse
When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. However, reviewers preferred doing business with UseResponse overall.
- Reviewers felt that HappyFox Help Desk meets the needs of their business better than UseResponse.
- When comparing quality of ongoing product support, reviewers felt that UseResponse is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of UseResponse over HappyFox Help Desk.
Pricing
Entry-Level Pricing
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
UseResponse
Enterprise Package
$149
per 2 agents per month
Solution with all enterprise features included like SLA, SSO, Business Hours, Multilingual and Multi-Forums, Premium Support, etc.
Free Trial
HappyFox Help Desk
Free Trial is available
UseResponse
Free Trial is available
Ratings
Meets Requirements
8.8
126
8.7
21
Ease of Use
9.3
127
9.0
21
Ease of Setup
8.9
96
8.6
16
Ease of Admin
9.0
95
8.9
16
Quality of Support
9.1
120
9.3
20
Has the product been a good partner in doing business?
9.2
91
9.3
16
Product Direction (% positive)
9.0
125
9.4
21
Features by Category
Ticket and Case Management
9.2
69
|
Verified
8.8
14
|
Verified
9.1
68
|
Verified
8.7
14
|
Verified
8.8
62
|
Verified
8.7
14
|
Verified
8.9
64
|
Verified
8.8
11
8.8
47
|
Verified
Not enough data
8.4
60
|
Verified
8.9
12
|
Verified
8.9
58
|
Verified
8.7
13
|
Verified
8.5
18
|
Verified
7.9
8
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
49
|
Verified
9.0
13
|
Verified
9.0
60
|
Verified
8.6
12
|
Verified
8.5
25
|
Verified
8.3
9
|
Verified
8.6
23
|
Verified
8.6
6
|
Verified
8.3
7
|
Verified
Feature Not Available
Platform
7.3
28
|
Verified
8.2
11
|
Verified
8.3
51
|
Verified
8.7
13
|
Verified
8.7
45
|
Verified
9.4
12
|
Verified
8.8
28
|
Verified
8.8
8
|
Verified
8.2
58
|
Verified
8.6
13
|
Verified
8.4
55
|
Verified
8.6
13
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Idea Sources
Not enough data
Not enough data
Not enough data
Not enough data
Idea Collection
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Idea Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.3
51
|
Verified
8.7
13
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
25
9.3
5
8.9
23
9.3
7
6.7
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HappyFox Help Desk and UseResponse are categorized as Digital Customer Service Platforms, Help Desk, and Customer Self-Service
Unique Categories
HappyFox Help Desk is categorized as Shared Inbox, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, and Social Customer Service
Reviews
Reviewers' Company Size
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UseResponse
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Computer Software
9.6%
Higher Education
4.4%
Consumer Goods
4.4%
Real Estate
3.7%
Other
63.0%
Information Technology and Services
31.8%
Financial Services
9.1%
Computer Software
9.1%
Shipbuilding
4.5%
Semiconductors
4.5%
Other
40.9%
Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
UseResponse has no discussions with answers
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