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Compare HappyFox Help Desk and UseResponse

See this
side-by-side comparison of HappyFox Help Desk vs. UseResponse
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, UseResponse rates 4.7/5 stars with 19 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
UseResponse
UseResponse
(19)
4.7 out of 5
UseResponse
Star Rating
HappyFox Help Desk
HappyFox Help Desk
UseResponse
UseResponse
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
UseResponse
UseResponse
Small-Business (42.1% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
UseResponse
UseResponse
$39 per 2 agents, per month

HappyFox Help Desk vs UseResponse

When assessing the two solutions, reviewers found them equally easy to use. However, UseResponse is easier to set up and administer. Reviewers also preferred doing business with UseResponse overall.

  • Reviewers felt that UseResponse meets the needs of their business better than HappyFox Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that UseResponse is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of UseResponse over HappyFox Help Desk.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
UseResponse
UseResponse
HappyFox Help Desk and UseResponse are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk
HappyFox Help Desk has no unique categories
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Fantastic
$49/agent /mo
Enterprise
$69/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
UseResponse
UseResponse Pricing
Cloud
$39per 2 agents, per month
Enterprise Package
$149per 2 agents per month
Self-Hosted
$4800one-time fee
Free Trial
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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
UseResponse
UseResponse
9.1
Responses: 18
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
UseResponse
UseResponse
9.3
Responses: 18
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
UseResponse
UseResponse
9.2
Responses: 13
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
UseResponse
UseResponse
9.4
Responses: 13
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
UseResponse
UseResponse
9.8
Responses: 17
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
UseResponse
UseResponse
9.9
Responses: 13
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
UseResponse
UseResponse
10.0
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 63
Verified Feature
UseResponse
UseResponse
9.5
Responses: 13
Verified Feature
Ticket response user experience
HappyFox Help Desk
HappyFox Help Desk
9.0
Responses: 62
Verified Feature
UseResponse
UseResponse
9.2
Responses: 13
Verified Feature
Workflow
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 56
Verified Feature
UseResponse
UseResponse
9.4
Responses: 13
Verified Feature
Response Automation
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 58
Verified Feature
UseResponse
UseResponse
9.7
Responses: 10
SLA Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 43
Verified Feature
UseResponse
UseResponse
Not enough data available
Attachments/Screencasts
HappyFox Help Desk
HappyFox Help Desk
8.4
Responses: 55
Verified Feature
UseResponse
UseResponse
9.5
Responses: 11
Verified Feature
Ticket Collaboration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 53
Verified Feature
UseResponse
UseResponse
9.4
Responses: 12
Verified Feature
Customer and Contacts Database
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 12
Verified Feature
UseResponse
UseResponse
9.0
Responses: 7
Verified Feature
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
UseResponse
UseResponse
9.3
Responses: 5
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
UseResponse
UseResponse
9.3
Responses: 7
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
UseResponse
UseResponse
Not enough data available
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
UseResponse
UseResponse
Not enough data available
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
UseResponse
UseResponse
9.0
Responses: 7
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
UseResponse
UseResponse
Not enough data available
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
UseResponse
UseResponse
8.8
Responses: 7
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
UseResponse
UseResponse
Not enough data available
Communication Channels
Customer Portal
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 44
Verified Feature
UseResponse
UseResponse
9.7
Responses: 12
Verified Feature
Email to Case
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 55
Verified Feature
UseResponse
UseResponse
9.2
Responses: 11
Verified Feature
Chat/Live Support
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 22
Verified Feature
UseResponse
UseResponse
9.4
Responses: 8
Verified Feature
Social Integration
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 19
Verified Feature
UseResponse
UseResponse
8.6
Responses: 6
Verified Feature
Voice
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
UseResponse
UseResponse
Feature Not Available
Platform
Mobile User Support
HappyFox Help Desk
HappyFox Help Desk
7.2
Responses: 23
Verified Feature
UseResponse
UseResponse
9.3
Responses: 9
Verified Feature
Customization
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 44
Verified Feature
UseResponse
UseResponse
9.2
Responses: 11
Verified Feature
User, Role, and Access Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 39
Verified Feature
UseResponse
UseResponse
9.4
Responses: 11
Verified Feature
Integration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 23
Verified Feature
UseResponse
UseResponse
8.6
Responses: 7
Verified Feature
Reporting
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 52
Verified Feature
UseResponse
UseResponse
8.5
Responses: 12
Verified Feature
Dashboards
HappyFox Help Desk
HappyFox Help Desk
8.5
Responses: 50
Verified Feature
UseResponse
UseResponse
8.5
Responses: 12
Verified Feature
Reviewers' Company Size
Reviewers of both HappyFox Help Desk and UseResponse were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
UseResponse
UseResponse
42.1%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
UseResponse
UseResponse
42.1%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
UseResponse
UseResponse
15.8%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
UseResponse
UseResponse Industry
Information Technology and Services
21.1%
Financial Services
10.5%
Computer Software
10.5%
Shipbuilding
5.3%
Semiconductors
5.3%
Other
47.4%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

UseResponse
Emily W.
User in Higher Education

It helps to organize ideas and share them through UseResponse. The layout is very flexible and the social integration and content analyzing features that they provide for it are at par. I would say it is value for money! Their support is also a big plus,...

Most Helpful Critical Review
HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

UseResponse
Jens H.
Administrator in Financial Services

Dislike? in this wonderfull product? no noo

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
UseResponse
UseResponse Discussions
Monty the Mongoose crying
UseResponse has no discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
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