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Compare HappyFox Chat and Kayako 
Featured Products
At a Glance
Market Segments
Small-Business (71.3% of reviews)
Small-Business (55.9% of reviews)
Entry-Level Pricing
$29.00 Per Month
$15/agent/month
HappyFox Chat
Star Rating
(103)4.4 out of 5
Market Segments
Small-Business (71.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$29.00 Per Month
Browse all 4 pricing plansKayako
Star Rating
(222)4.0 out of 5
Market Segments
Small-Business (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansHappyFox Chat vs Kayako
When assessing the two solutions, reviewers found HappyFox Chat easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Chat overall.
- Reviewers felt that HappyFox Chat meets the needs of their business better than Kayako.
- When comparing quality of ongoing product support, reviewers felt that HappyFox Chat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Chat over Kayako.
Pricing
Entry-Level Pricing
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
Free Trial
HappyFox Chat
Free Trial is available
Kayako
Free Trial is available
Ratings
Meets Requirements
8.6
97
8.1
201
Ease of Use
9.5
97
8.4
199
Ease of Setup
9.5
58
8.0
132
Ease of Admin
9.4
56
8.0
131
Quality of Support
8.7
77
8.1
187
Has the product been a good partner in doing business?
9.1
53
8.3
130
Product Direction (% positive)
9.5
96
7.1
198
Features by Category
Ticket and Case Management
Not enough data
8.7
155
|
Verified
Not enough data
8.5
154
|
Verified
Not enough data
8.1
148
|
Verified
Not enough data
8.3
140
|
Verified
Not enough data
8.0
129
|
Verified
Not enough data
7.6
145
|
Verified
Not enough data
8.5
147
|
Verified
Not enough data
7.8
55
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
131
|
Verified
Not enough data
8.7
142
|
Verified
Not enough data
8.3
104
|
Verified
Not enough data
7.4
56
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
7.7
83
|
Verified
7.9
26
|
Verified
7.9
115
|
Verified
Not enough data
8.2
102
|
Verified
Not enough data
7.9
65
|
Verified
Not enough data
7.4
131
|
Verified
Not enough data
7.7
128
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.4
34
|
Verified
8.5
40
|
Verified
9.1
36
|
Verified
8.8
39
|
Verified
8.5
16
8.1
34
|
Verified
8.9
28
8.8
29
|
Verified
Not enough data
Not enough data
Internal Use
7.9
26
|
Verified
7.9
115
|
Verified
8.7
30
|
Verified
8.7
37
|
Verified
8.5
24
|
Verified
8.1
31
|
Verified
9.0
25
8.7
41
|
Verified
8.7
21
|
Verified
8.6
37
|
Verified
8.5
26
|
Verified
8.5
39
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.6
48
Not enough data
8.7
49
Not enough data
8.5
39
Not enough data
7.1
8
Not enough data
6.9
8
Self-Service Platform
Not enough data
6.9
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
7.3
8
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HappyFox Chat and Kayako are categorized as Live Chat
Unique Categories
HappyFox Chat has no unique categories
Kayako is categorized as Help Desk, Customer Self-Service, Shared Inbox, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
HappyFox Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
8.9%
Marketing and Advertising
5.9%
Information Technology and Services
5.9%
Computer Software
5.9%
Wireless
4.0%
Other
69.3%
Information Technology and Services
25.8%
Computer Software
14.7%
Telecommunications
6.0%
Internet
4.6%
Marketing and Advertising
4.1%
Other
44.7%
Alternatives
Discussions
What are your billing cycles and payment options?
1 Comment
Official Response from HappyFox Chat
You can choose between month-to-month and annual billing. We accept payments using VISA, Mastercard and American Express credit cards or you can also request...Read more
Any special discounts?
1 Comment
Official Response from HappyFox Chat
Educational Institutions and Non-Profit Organizations can avail special discounts by contacting us.Read more
What happens at the end of the 14-day trial?
1 Comment
Official Response from HappyFox Chat
To continue using a HappyFox Chat paid plan after the 14-day trial period, you will need to purchase a monthly subscription of your desired plan using credit...Read more
had any one used reporting with kayako
2 Comments
JE
Hi there! It sounds like you might be using our custom report builder, which is SQL-like. This is an advanced tools for programmers to mine out data from...Read more
What integrations does Kayako support?
2 Comments
EW
The only official integrations Kayako offer is Salesforce and Zapier integration. Kayakos API's, Endpoints and Webhooks are also great if you have the...Read more
Does Kayako offer an API?
2 Comments
EW
Yes. Kayako offers both API's, Webhooks and endpoints. Read more
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