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At a Glance
Market Segments
Mid-Market (57.4% of reviews)
Enterprise (51.6% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
Contact Us
Guru
Star Rating
(2,311)4.7 out of 5
Market Segments
Mid-Market (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansSearchUnify Cognitive Search
Star Rating
(96)4.5 out of 5
Market Segments
Enterprise (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in ease of use with a score of 9.3, making it highly accessible for teams. In contrast, SearchUnify Cognitive Search has a lower score of 8.4, which some reviewers mention can lead to a steeper learning curve for new users.
- Reviewers mention that Guru's federated search feature scores an impressive 9.6, allowing users to seamlessly search across multiple data sources. SearchUnify Cognitive Search, while still strong at 9.2, does not offer the same level of integration, which some users feel limits its effectiveness.
- G2 users highlight Guru's strong support quality, both scoring 9.4, but users on G2 note that Guru's support team is more responsive and proactive, enhancing the overall user experience compared to SearchUnify Cognitive Search.
- Users say that Guru's typo tolerance feature, rated at 9.4, significantly improves search accuracy, especially for users who may not type queries perfectly. In contrast, SearchUnify Cognitive Search's score of 8.1 indicates that it may struggle with less precise queries.
- Reviewers mention that Guru's search analytics feature, scoring 9.6, provides in-depth insights that help teams optimize their content and search strategies. SearchUnify Cognitive Search, with a score of 8.3, offers analytics but lacks some of the advanced reporting capabilities that users find valuable in Guru.
- Users report that Guru's global language support, rated at 9.0, is a significant advantage for international teams, while SearchUnify Cognitive Search's score of 7.8 suggests it may not cater as effectively to multilingual environments, which some users find limiting.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
SearchUnify Cognitive Search
Cloud Edition
Contact Us
- Workspace Cloud
- Upto 3 Content Sources
- Upto 1 Search Client
Free Trial
Guru
Free Trial is available
SearchUnify Cognitive Search
Free Trial is available
Ratings
Meets Requirements
9.2
1,910
8.8
75
Ease of Use
9.3
1,932
8.4
78
Ease of Setup
9.3
949
8.1
65
Ease of Admin
9.0
476
8.3
66
Quality of Support
9.3
1,508
9.5
75
Has the product been a good partner in doing business?
9.4
429
9.5
70
Product Direction (% positive)
9.2
1,809
8.9
76
Features by Category
Content Management
9.3
105
Not enough data
9.3
104
Not enough data
9.4
104
Not enough data
Content Discovery
9.3
105
Not enough data
9.2
103
Not enough data
9.2
102
Not enough data
8.9
102
Not enough data
9.3
99
Not enough data
9.1
101
Not enough data
Generative AI
9.1
63
Not enough data
9.1
64
Not enough data
Administration
9.2
676
Not enough data
9.2
670
Not enough data
9.1
665
Not enough data
Knowledge Management
9.6
789
Not enough data
9.2
739
Not enough data
9.2
700
Not enough data
Compliance
9.2
686
Not enough data
9.2
656
Not enough data
9.2
652
Not enough data
9.1
631
Not enough data
Customer Support
9.2
759
Not enough data
9.2
718
Not enough data
9.0
646
Not enough data
Data Security
9.2
633
Not enough data
9.2
629
Not enough data
9.3
650
Not enough data
9.1
633
Not enough data
Administration
9.2
677
Not enough data
9.3
700
Not enough data
9.4
767
Not enough data
Generative AI
9.0
483
Not enough data
Knowledge Pages
9.0
683
Not enough data
9.1
640
Not enough data
9.0
682
Not enough data
8.8
582
Not enough data
8.9
542
Not enough data
9.1
554
Not enough data
Knowledge Dissemination
8.9
667
Not enough data
9.0
665
Not enough data
9.5
736
Not enough data
9.1
712
Not enough data
9.1
574
Not enough data
9.2
576
Not enough data
9.3
580
Not enough data
9.0
547
Not enough data
9.2
558
Not enough data
Agentic AI - Knowledge Base
8.6
99
Not enough data
8.9
100
Not enough data
8.8
97
Not enough data
Compatibility
9.3
93
9.2
66
8.9
90
8.7
57
8.9
92
7.7
51
Agentic AI - Enterprise Search Software
8.7
42
Not enough data
8.7
41
Not enough data
8.9
41
8.3
5
8.7
40
Not enough data
8.9
42
Not enough data
8.6
41
Not enough data
Search Queries
9.2
91
8.1
57
9.4
94
8.8
62
9.1
89
8.4
56
9.1
86
8.3
58
9.3
91
8.1
59
AI powered search - Enterprise Search Software
8.7
28
8.7
5
8.2
27
8.3
5
9.3
28
8.0
5
Functionality
9.0
91
8.4
61
9.4
93
8.4
64
9.1
93
8.8
58
Compatibility - Enterprise Search Software
8.8
27
8.3
5
9.4
29
9.2
6
8.6
27
7.0
5
Functionality - Enterprise Search Software
8.8
27
8.3
5
9.5
27
9.2
6
9.0
27
8.9
6
Search Queries - Enterprise Search Software
8.9
28
8.6
6
9.5
29
8.9
6
8.4
29
7.8
6
9.2
28
8.6
6
Responses
8.6
53
Not enough data
8.7
52
Not enough data
9.2
55
Not enough data
Automation - AI Agents
8.6
49
Not enough data
8.4
50
Not enough data
8.2
52
Not enough data
8.8
53
Not enough data
9.0
51
Not enough data
Platform
8.8
55
Not enough data
8.7
51
Not enough data
8.6
52
Not enough data
Autonomy - AI Agents
8.9
55
Not enough data
8.8
53
Not enough data
8.8
55
Not enough data
8.8
54
Not enough data
Generative AI
9.0
55
Not enough data
8.8
53
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and SearchUnify Cognitive Search are categorized as Enterprise Search Software
Unique Categories
Guru is categorized as Knowledge Base, AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, AI Agent Builders, and AI IT Agents
SearchUnify Cognitive Search is categorized as AI Customer Support Agents
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SearchUnify Cognitive Search
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
11.1%
Consumer Services
8.8%
Internet
6.4%
Financial Services
5.9%
Other
53.0%
Computer Software
39.8%
Information Technology and Services
22.6%
Computer & Network Security
9.7%
Telecommunications
3.2%
Semiconductors
2.2%
Other
22.6%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
What is SearchUnify used for?
1 Comment
Official Response from SearchUnify Cognitive Search
SearchUnify is an enterprise agentic platform designed to revolutionize information discovery and elevate both self-service and customer support experiences....Read more
SearchUnify Cognitive Search has no more discussions with answers
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