1. [Home](https://www.g2.com/) 2. ... 3. [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software) 4. [SearchUnify Discussions](https://www.g2.com/products/searchunify/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0b03a24e00df82b1668202698002b6eb/searchunify.png "Product Avatar Image") ![Reward for good SearchUnify reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37303/medal.svg "Reward for good SearchUnify reviews") ](/products/searchunify/reviews) [ SearchUnify ](/products/searchunify/reviews) (106)4.5/5 SearchUnify is an enterprise Agentic AI platform purpose-built to transform customer support through autonomous, intelligent, and insight-driven operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the Contextual Relevance Engine (SCORE) framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across every stage of the support lifecycle. SearchUnify’s core product suite addresses every dimension of modern support. Cognitive Search delivers AI-powered, contextually relevant search across fragmented knowledge sources, ensuring users find precise answers instantly. SearchUnifyGPT™ delivers instant, cited generative AI answers across every support touchpoint, transforming self-service into a resolution engine. Virtual Assistant (SUVA) brings conversational intelligence to self-service, resolving multi-turn queries autonomously without compromising the user experience. Knowbler streamlines knowledge creation and management, enabling teams to capture, structure, and surface the right knowledge at the right time. Agent Helper empowers support agents with real-time AI assistance by surfacing relevant answers and next-best-action recommendations during case resolution. The Agentic AI Suite extends automation with a network of purpose-built AI agents operating across the support lifecycle. The AI Support Agent enables end-to-end case resolution during self-service. The AI SupportPlus Agent scans CRM tickets to autonomously resolve known issues through clarification loops, ensuring a context-rich handoff for more complex cases. The AI Classification Agent ensures accurate, real-time case tagging and routing. The AI Escalation Manager proactively predicts and mitigates customer frustration. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent functions as an autonomous L2 engineer, reasoning through and resolving complex, multi-step technical workflows. The AI Agent Partner acts as a co-pilot for support teams, providing contextual, in-the-moment guidance, while the AI Case Quality Auditor evaluates 100% of closed cases to drive continuous service improvement. Built for flexibility and trust, the platform supports a Bring Your Own LLM (BYOLLM) model and leverages the Model Context Protocol (MCP) to securely connect AI systems with enterprise tools. A robust governance layer enforces real-time policy guardrails and data security. With deep integrations across leading CRMs and support platforms, SearchUnify fits seamlessly into existing ecosystems, driving higher CSAT, reduced case volumes, faster resolutions, and scalable support operations for modern enterprises. Show More * * * ### 67.0 Nps Score Already have SearchUnify? ### All SearchUnify Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is SearchUnify used for? ](/discussions/what-is-searchunify-used-for) What is SearchUnify used for? [ Enterprise Search Software ](https://www.g2.com/tags/enterprise-search-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SearchUnify+questions+and+get+answers+from+expert+users+in+our+SearchUnify+Discussions+section.&title=SearchUnify+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsearchunify-cognitive-search%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SearchUnify+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsearchunify-cognitive-search%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsearchunify-cognitive-search%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SearchUnify+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsearchunify-cognitive-search%2Fdiscuss%0aAsk+SearchUnify+questions+and+get+answers+from+expert+users+in+our+SearchUnify+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SearchUnify+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsearchunify-cognitive-search%2Fdiscuss%0aAsk+SearchUnify+questions+and+get+answers+from+expert+users+in+our+SearchUnify+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/searchunify/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/e9ed152d7519016e7b13cc1dfcecb4c2/searchunify.svg "Product Avatar Image") ### Have you used SearchUnify before? Answer a few questions to help the SearchUnify community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsearchunify-cognitive-search%2Fdiscuss%3Fsmall_ask%3Dsearchunify) No ## Top Contributors in SearchUnify 1 GA Loading... ### [Garima A.](https://www.g2.com/users/aa7ec747-d7ff-44a6-985a-d4513e5b87ca "Garima A.") 1 pt