Compare GrooveHQ and Kayako 
At a Glance
Market Segments
Small-Business (77.2% of reviews)
Small-Business (55.6% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
$15/agent/month
GrooveHQ
Star Rating
(194)4.6 out of 5
Market Segments
Small-Business (77.2% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 User Per Month
Browse all 4 pricing plansKayako
Star Rating
(223)4.0 out of 5
Market Segments
Small-Business (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansGrooveHQ vs Kayako
When assessing the two solutions, reviewers found GrooveHQ easier to use, set up, and administer. Reviewers also preferred doing business with GrooveHQ overall.
- Reviewers felt that GrooveHQ meets the needs of their business better than Kayako.
- When comparing quality of ongoing product support, reviewers felt that GrooveHQ is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of GrooveHQ over Kayako.
Pricing
Entry-Level Pricing
GrooveHQ
Starter
$15.00
1 User Per Month
Perfect for small teams
- 1 Mailbox
- Knowledge Base
- Web widget
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
Free Trial
GrooveHQ
Free Trial is available
Kayako
Free Trial is available
Ratings
Meets Requirements
8.9
161
8.1
202
Ease of Use
9.4
161
8.4
200
Ease of Setup
9.4
83
8.0
133
Ease of Admin
9.3
78
8.0
132
Quality of Support
9.2
149
8.0
188
Has the product been a good partner in doing business?
9.1
75
8.3
131
Product Direction (% positive)
8.7
150
7.1
199
Features by Category
Ticket and Case Management
9.3
74
|
Verified
8.7
155
|
Verified
9.3
78
|
Verified
8.5
154
|
Verified
8.9
78
|
Verified
8.1
148
|
Verified
9.0
69
|
Verified
8.3
141
|
Verified
8.7
44
|
Verified
8.0
129
|
Verified
8.8
79
|
Verified
7.6
145
|
Verified
9.2
75
|
Verified
8.5
147
|
Verified
8.5
55
7.8
56
Generative AI
8.5
13
Not enough data
8.6
12
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
8.4
131
|
Verified
9.3
73
|
Verified
8.7
143
|
Verified
8.4
40
8.3
105
|
Verified
8.2
39
|
Verified
7.4
56
|
Verified
7.8
26
|
Verified
Feature Not Available
Platform
7.2
47
|
Verified
7.7
83
|
Verified
8.1
66
|
Verified
7.9
115
|
Verified
8.8
67
|
Verified
8.2
102
|
Verified
8.9
51
|
Verified
7.9
65
|
Verified
7.8
67
|
Verified
7.4
132
|
Verified
8.2
70
|
Verified
7.7
128
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.5
40
|
Verified
Not enough data
8.8
39
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
8.8
29
|
Verified
Not enough data
Not enough data
Internal Use
8.1
66
|
Verified
7.9
115
|
Verified
Not enough data
8.7
37
|
Verified
Not enough data
8.1
31
|
Verified
Not enough data
8.7
41
|
Verified
Not enough data
8.6
37
|
Verified
Not enough data
8.5
39
|
Verified
Generative AI
8.8
10
Not enough data
Self-Service Experience
8.7
50
8.6
48
8.8
47
8.7
49
Feature Not Available
8.5
39
7.8
30
7.1
8
8.9
38
6.9
8
Self-Service Platform
8.5
40
6.9
8
8.4
38
7.5
8
8.4
21
8.5
8
8.7
38
7.3
8
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GrooveHQ and Kayako are categorized as Help Desk, Customer Self-Service, and Shared Inbox
Unique Categories
GrooveHQ has no unique categories
Kayako is categorized as Live Chat and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
GrooveHQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
10.4%
Marketing and Advertising
7.8%
Retail
4.1%
Health, Wellness and Fitness
3.6%
Other
60.6%
Information Technology and Services
26.1%
Computer Software
14.7%
Telecommunications
6.0%
Internet
4.6%
Marketing and Advertising
4.1%
Other
44.5%
Alternatives
Discussions
GrooveHQ has no discussions with answers
had any one used reporting with kayako
2 Comments
JE
Hi there! It sounds like you might be using our custom report builder, which is SQL-like. This is an advanced tools for programmers to mine out data from...Read more
What integrations does Kayako support?
2 Comments
EW
The only official integrations Kayako offer is Salesforce and Zapier integration. Kayakos API's, Endpoints and Webhooks are also great if you have the...Read more
Does Kayako offer an API?
2 Comments
EW
Yes. Kayako offers both API's, Webhooks and endpoints. Read more
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