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Compare GrooveHQ and Helpwise 
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At a Glance
Market Segments
Small-Business (77.2% of reviews)
Small-Business (90.4% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
$12.00 1 User Per Month
GrooveHQ
Star Rating
(194)4.6 out of 5
Market Segments
Small-Business (77.2% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 User Per Month
Browse all 4 pricing plansHelpwise
Star Rating
(182)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GrooveHQ excels in its ticket creation user experience, scoring 9.3, while Helpwise received a slightly lower score of 8.9. Reviewers mention that GrooveHQ's interface is intuitive and easy to navigate, making it simpler for agents to create and manage tickets.
- Reviewers mention that Helpwise shines in its workflow capabilities, scoring 9.1 compared to GrooveHQ's 8.9. Users on G2 appreciate Helpwise's ability to streamline processes and automate repetitive tasks, which enhances overall efficiency.
- Users say that GrooveHQ offers superior ease of use with a score of 9.4, while Helpwise scored 9.0. Reviewers highlight that GrooveHQ's user-friendly design allows for a smoother onboarding process for new team members.
- G2 users report that Helpwise has a slight edge in customer support quality, with a score of 9.2 compared to GrooveHQ's 9.3. However, users mention that Helpwise's support team is particularly responsive and helpful, which can be a deciding factor for businesses needing reliable assistance.
- Reviewers mention that GrooveHQ's ticket collaboration features are highly rated at 9.2, while Helpwise scored 9.1. Users appreciate GrooveHQ's ability to facilitate teamwork on tickets, allowing multiple agents to collaborate effectively.
- Users on G2 report that Helpwise's self-service experience, particularly its knowledge base, scored 9.0, which is higher than GrooveHQ's 8.7. Reviewers say that Helpwise's searchable articles and community forums provide valuable resources for customers seeking quick answers.
Pricing
Entry-Level Pricing
GrooveHQ
Starter
$15.00
1 User Per Month
Perfect for small teams
- 1 Mailbox
- Knowledge Base
- Web widget
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Free Trial
GrooveHQ
Free Trial is available
Helpwise
Free Trial is available
Ratings
Meets Requirements
8.9
161
8.9
124
Ease of Use
9.4
161
9.0
126
Ease of Setup
9.4
83
9.1
82
Ease of Admin
9.3
78
9.1
82
Quality of Support
9.2
149
9.2
116
Has the product been a good partner in doing business?
9.1
75
9.4
78
Product Direction (% positive)
8.7
150
9.4
102
Features by Category
Ticket and Case Management
9.3
74
|
Verified
9.0
24
9.3
78
|
Verified
9.1
25
8.9
78
|
Verified
9.1
23
9.0
69
|
Verified
9.0
20
8.7
44
|
Verified
8.8
19
8.8
79
|
Verified
9.0
26
9.2
75
|
Verified
9.1
25
8.5
55
8.0
24
Generative AI
8.5
13
Not enough data
8.6
12
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Feature Not Available
9.3
73
|
Verified
9.4
24
8.4
40
9.2
22
8.2
39
|
Verified
8.4
19
7.8
26
|
Verified
7.0
16
Platform
7.2
47
|
Verified
7.4
23
8.1
66
|
Verified
8.6
20
8.8
67
|
Verified
8.8
26
8.9
51
|
Verified
8.9
21
7.8
67
|
Verified
8.0
21
8.2
70
|
Verified
8.2
21
Messenger
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Channels
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Customers
Not enough data
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.3
28
Not enough data
8.7
22
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
32
Not enough data
8.9
31
Not enough data
8.5
25
Generative AI
Not enough data
8.1
7
Not enough data
8.1
7
Inbox Tools
Not enough data
9.2
36
Not enough data
8.5
39
Not enough data
8.7
31
Not enough data
8.5
36
Coordination Tools
Not enough data
8.2
24
Not enough data
8.4
29
Not enough data
8.5
29
Software Options
Not enough data
Feature Not Available
Not enough data
7.5
33
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Platform
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
7.9
18
Not enough data
8.1
18
Not enough data
7.8
16
Not enough data
7.8
17
Support Automation
Not enough data
8.1
17
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.9
18
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.8
12
Not enough data
9.2
15
Not enough data
8.8
11
Not enough data
8.9
11
Not enough data
Feature Not Available
Internal Use
8.1
66
|
Verified
8.6
20
Not enough data
9.1
13
Not enough data
8.8
11
Not enough data
9.3
12
Not enough data
9.3
15
Not enough data
9.4
13
Generative AI
8.8
10
Not enough data
Self-Service Experience
8.7
50
9.0
10
8.8
47
9.0
10
Feature Not Available
Feature Not Available
7.8
30
8.0
9
8.9
38
Feature Not Available
Self-Service Platform
8.5
40
8.7
9
8.4
38
9.2
10
8.4
21
Feature Not Available
8.7
38
9.3
9
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.8(won by default)
9
Not enough data
9.4(won by default)
8
Not enough data
9.6(won by default)
8
Channels
Not enough data
9.8(won by default)
11
Not enough data
9.8(won by default)
8
Not enough data
9.2(won by default)
8
Not enough data
8.9(won by default)
6
Not enough data
9.4(won by default)
8
Insight
Not enough data
9.0(won by default)
5
Not enough data
9.5(won by default)
7
Not enough data
9.3(won by default)
7
Not enough data
9.4(won by default)
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GrooveHQ and Helpwise are categorized as Help Desk, Customer Self-Service, and Shared Inbox
Unique Categories
GrooveHQ has no unique categories
Helpwise is categorized as Digital Customer Service Platforms, Email Client, Conversational Support, Customer Communications Management, Conversational Marketing, Social Customer Service, Live Chat, and Chatbots
Reviews
Reviewers' Company Size
GrooveHQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
10.4%
Marketing and Advertising
7.8%
Retail
4.1%
Health, Wellness and Fitness
3.6%
Other
60.6%
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Alternatives
Discussions
GrooveHQ has no discussions with answers
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
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